}
?>
<div class='fss_pagewrapper'>
<?php
echo $this->pagination->getListFooter();
?>
</div>
</form>
<?php
} else {
?>
<?php
echo FSS_Helper::PageSubTitle("THERE_ARE_CURRENTLY_NO_ANNOUNCEMENTS");
?>
<?php
}
?>
<?php
include JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . '_powered.php';
?>
<?php
if (FSS_Settings::get('glossary_announce')) {
echo FSS_Glossary::Footer();
}
?>
echo FSS_Helper::escape($this->ticket->body);
?>
</textarea>
<?php
FSS_Helper::HelpText("support_open_main_message_after");
?>
<?php
}
?>
</div>
<?php
if ($this->support_user_attach) {
?>
<?php
echo FSS_Helper::PageSubTitle(JText::sprintf("UPLOAD_FILE", FSS_Helper::display_filesize(FSS_Helper::getMaximumFileUploadSize())), false);
?>
<?php
include JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'tmpl' . DS . 'attach.php';
?>
<?php
}
?>
<p>
<input class='btn btn-primary' type='submit' value='<?php
echo JText::_("CREATE_NEW_TICKET");
?>
' id='addcomment'>
</p>
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
?>
<?php
echo FSS_Helper::PageStyle();
echo FSS_Helper::PageTitle("SUPPORT", "NEW_SUPPORT_TICKET");
?>
<div class="fss_spacer"></div>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_openheader.php');
?>
<?php
echo FSS_Helper::PageSubTitle("PLEASE_SELECT_A_DEPARTMENT_FOR_YOUR_SUPPORT_ENQUIRY");
?>
<?php
FSS_Helper::HelpText("support_open_dept_header");
?>
<?php
if ($this->product && FSS_Settings::get('support_sel_prod_dept')) {
?>
<h4 class='product-small'>
<?php
echo JText::_("PRODUCT");
?>
:
}
?>
<?php
if (FSS_Settings::get("messages_at_top") == 0 || FSS_Settings::get("messages_at_top") == 2) {
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_messages_cont.php');
}
?>
<?php
if (count($this->attach) > 0) {
?>
<?php
echo FSS_Helper::PageSubTitle("ATTACHEMNTS");
?>
<?php
FSS_Helper::HelpText("support_user_view_attach_header");
?>
<?php
foreach ($this->attach as $attach) {
?>
<?php
if ($attach['inline']) {
continue;
}
?>
FSS_Table::TableClose();
$grouping = "";
$open = false;
if ($this->ticket->customfields && count($this->ticket->customfields) > 0) {
foreach ($this->ticket->customfields as $field) {
if ($field['grouping'] == "") {
continue;
}
if ($field['adminhide']) {
continue;
}
if ($field['grouping'] != $grouping) {
if ($open) {
FSS_Table::TableClose();
}
echo FSS_Helper::PageSubTitle($field['grouping']);
FSS_Table::TableOpen();
$open = true;
$grouping = $field['grouping'];
}
FSS_Table::ColStart("tr_cf" . $field['id'] . " tr_cf_" . $field['alias']);
?>
<th width='<?php
echo FSS_Settings::get('ticket_label_width');
?>
'><?php
echo FSSCF::FieldHeader($field);
?>
</th>
<td>
<?php
$curstatus = FSS_Input::getCmd('tickets');
if ($curstatus == -1) {
$curstatus = FSS_Input::getCmd('status');
}
?>
<div id="batch_form" class="form-horizontal form-condensed" style='display: none'>
<div class="batch_print_hide">
<?php
echo FSS_Helper::PageSubTitle("BATCH_ACTIONS");
?>
</div>
<div class="batch_action_hide">
<?php
echo FSS_Helper::PageSubTitle("BATCH_PRINT");
?>
</div>
<div class="control-group">
<label class="control-label"><?php
echo JText::_("SELECT");
?>
</label>
<div class="controls">
<div class="btn-group">
<button class="btn btn-default" id="batch_select_all"><?php
echo JText::_('ALL');
?>
</button>
<button class="btn btn-default" id="batch_select_none"><?php
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'admin_support' . DS . 'snippet' . DS . '_ticket_toolbar.php');
if (FSS_Permission::auth("core.create", "com_fss.kb") || FSS_Permission::auth("core.create", "com_fss.faq")) {
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'admin_support' . DS . 'snippet' . DS . '_export.php');
}
?>
<?php
if (FSS_Settings::get("messages_at_top") == 2 || FSS_Settings::get("messages_at_top") == 3) {
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'admin_support' . DS . 'snippet' . DS . '_messages_cont.php');
}
?>
<?php
echo FSS_Helper::PageSubTitle("TICKET_DETAILS");
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'admin_support' . DS . 'snippet' . DS . '_ticket_info.php');
?>
<?php
if (FSS_Settings::get("messages_at_top") == 0 || FSS_Settings::get("messages_at_top") == 1) {
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'admin_support' . DS . 'snippet' . DS . '_messages_cont.php');
}
?>
<?php
include JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . '_powered.php';
<a href="#" id='fss_form_apply' class="btn btn-success"><i class="icon-apply icon-white"></i> <?php
echo JText::_('SAVE');
?>
</a>
<a href="#" id='fss_form_save' class="btn btn-default"><i class="icon-save"></i> <?php
echo JText::_('SAVE_AND_CLOSE');
?>
</a>
<a href="#" id='fss_form_cancel' class="btn btn-default"><i class="icon-cancel"></i> <?php
echo JText::_('CANCEL');
?>
</a>
</div>
<?php
echo FSS_Helper::PageSubTitle("MY_SETTINGS");
?>
<div class="form-horizontal form-condensed">
<h4><?php
echo JText::_("TICKET_LIST");
?>
</h4>
<div class="control-group">
<label class="control-label"><?php
echo JText::_("DEFAULT_PER_PAGE");
?>
</label>
<div class="controls">
<input type="text" class="input-mini" name='per_page' value='<?php
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
?>
<?php
echo FSS_Helper::PageSubTitle("<a href='" . FSSRoute::_('index.php?option=com_fss&view=report') . "'>\n\t<img class='fss_support_main_image' src='" . JURI::root(true) . "/components/com_fss/assets/images/support/report_24.png'> " . JText::_("REPORTS") . "</a>", false);
?>
<p>
<a href="<?php
echo FSSRoute::_('index.php?option=com_fss&view=report');
?>
"><?php
echo JText::_('VIEW_NOW');
?>
</a>
</p>
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
echo FSS_Helper::PageSubTitle($this->descs . ': ' . ($this->item['id'] > 0 ? JText::_('EDIT') : JText::_('CREATE')));
?>
<p class="pull-right">
<a href="#" id='fss_form_apply' class="btn btn-success"><i class="icon-apply icon-white"></i> <?php
echo JText::_('SAVE');
?>
</a>
<a href="#" id='fss_form_save' class="btn btn-default"><i class="icon-apply"></i> <?php
echo JText::_('SAVE_AND_CLOSE');
?>
</a>
<a href="#" id='fss_form_savenew' class="btn btn-default"><i class="icon-save-new"></i> <?php
echo JText::_('SAVE_A_ADD');
?>
</a>
<a href="#" id='fss_form_cancel' class="btn btn-default"><i class="icon-cancel"></i> <?php
echo JText::_('CANCEL');
?>
</a>
<?php
if ($this->item['id'] > 0) {
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
if (JComponentHelper::getParams('com_users')->get('allowUserRegistration')) {
?>
<?php
echo FSS_Helper::PageSubTitle("REGISTER");
?>
<?php
$register_url = FSSRoute::_("index.php?option=com_fss&view=login&layout=register&return=" . base64_encode($_SERVER['REQUEST_URI']));
if (property_exists($this, "return")) {
$register_url = FSSRoute::_("index.php?option=com_fss&view=login&layout=register&return=" . $this->return);
}
if (JRequest::getVar('return')) {
$register_url = FSSRoute::_("index.php?option=com_fss&view=login&layout=register&return=" . JRequest::getVar('return'));
}
if (FSS_Settings::get('support_custom_register')) {
$register_url = FSS_Settings::get('support_custom_register');
}
?>
<p><?php
echo JText::sprintf('IF_YOU_WOULD_LIKE_TO_CREATE_A_USER_ACCOUNT_PLEASE_REGISTER_HERE', $register_url);
?>
</p>
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
?>
<?php
echo FSS_Helper::PageSubTitle("<a href='" . FSSRoute::x('&layout=moderate&ident=') . "'><img src='" . JURI::root(true) . "/components/com_fss/assets/images/support/moderate_24.png'> " . JText::_("MODERATE") . "</a>", false);
?>
<p>
<?php
echo JText::sprintf("MOD_STATUS", $this->comments->GetModerateTotal(), FSSRoute::_('index.php?option=com_fss&view=admin_moderate'));
?>
</p>
<?php
$this->comments->DisplayModStatus();
">
<input type="hidden" name="boxchecked" value="0" />
<input type="hidden" name="filter_order" value="<?php
echo FSS_Helper::escape($this->order);
?>
" />
<input type="hidden" name="filter_order_Dir" value="<?php
echo FSS_Helper::escape($this->order_Dir);
?>
" />
</form>
<?php
} else {
?>
<?php
echo FSS_Helper::PageSubTitle('MEMBERS');
?>
<div class="alert alert-info"><?php
echo JText::_("PLEASE_SAVE_FIRST");
?>
</div>
<?php
}
?>
<div class="modal fss_modal" id="popup_html" style='display: none'>
<div class="modal-header">
<button class="close simplemodal-close" data-dismiss="modal">×</button>
<h3><?php
echo JText::_("CHOOSE_NEW_PERM");
?>
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
$passwd_field = "password";
$users_com = "com_users";
$login_task = "user.login";
?>
<?php
echo FSS_Helper::PageSubTitle("LOGIN");
?>
<p><?php
echo JText::_("LOG_IN_TO_AN_EXISTING_ACCOUNT");
?>
</p>
<form action="<?php
echo FSSRoute::_("index.php");
?>
" method="post" name="com-login" id="com-form-login" class="form-horizontal form-condensed">
<div class="control-group">
<label class="control-label" for="username"><?php
echo JText::_("USERNAME");
}
?>
<?php
if (FSS_Settings::get('support_no_register') == 2) {
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_register_form.php');
}
?>
<?php
if (FSS_Settings::get('support_allow_unreg') == 1) {
?>
<?php
echo FSS_Helper::PageSubTitle("VIEW_TICKET_CREATED_WITHOUT_ACCOUNT");
?>
<?php
if (FSS_Settings::get('support_unreg_type') == 0) {
?>
<p><?php
echo JText::_("PLEASE_ENTER_YOUR_EMAIL_ADDRESS_AND_PASSWORD_PROVIDED_WITH_YOUR_TICKET");
?>
</p>
<?php
} elseif (FSS_Settings::get('support_unreg_type') == 1) {
?>
<p><?php
echo JText::_("PLEASE_ENTER_YOUR_TICKET_REFERENCE_AND_PASSWORD_PROVIDED_WITH_YOUR_TICKET");
?>
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
?>
<div class="fss_spacer"></div>
<?php
echo FSS_Helper::PageSubTitle('MODERATE');
?>
<div class="form-inline">
<?php
echo JText::_('MOD_COMMENTS');
?>
<?php
echo $this->whatcomm;
echo JText::_('MOD_SECTION');
?>
<?php
echo $this->identselect;
?>
<button class="btn btn-default" onclick='fss_moderate_refresh(); return false;'><?php
echo JText::_('REFRESH');
?>
</button>
</div>
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
echo FSS_Helper::PageStyle();
echo FSS_Helper::PageTitle('SUPPORT_ADMIN', "NEW_SUPPORT_TICKET");
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'admin' . DS . 'snippet' . DS . '_tabbar.php');
?>
<?php
echo FSS_Helper::PageSubTitle("CREATE_TICKET_FOR_UNREGISTERED_USER");
?>
<form action="<?php
echo FSSRoute::_('index.php?option=com_fss&view=ticket&layout=open&admincreate=2');
?>
" method="post" class="form-horizontal">
<div class="control-group">
<label class="control-label"><?php
echo JText::_("EMAIL_ADDRESS");
?>
</label>
<div class="controls">
<input type="text" name="admin_create_email" class="inputbox" value="<?php
echo FSS_Helper::escape(FSS_Input::getString('admin_create_email'));
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
echo FSS_Helper::PageStyle();
$announce = $this->announce;
echo FSS_Helper::PageTitle("ANNOUNCEMENTS", $announce['title']);
?>
<?php
$this->parser->SetVar('editpanel', $this->content->EditPanel($announce));
$this->parser->SetVar('date', FSS_Helper::Date($announce['added'], FSS_DATE_MID));
$this->parser->setVar('title', FSS_Helper::PageSubTitle($announce['title']));
$this->parser->setVar('subtitle', $announce['subtitle']);
$authid = $announce['author'];
$user = JFactory::getUser($authid);
if ($user->id > 0) {
$this->parser->setVar('author', $user->name);
$this->parser->setVar('author_username', $user->username);
} else {
$this->parser->setVar('author', JText::_('UNKNOWN'));
$this->parser->setVar('author_username', JText::_('UNKNOWN'));
}
if (FSS_Settings::get('glossary_announce')) {
$this->parser->setVar('body', FSS_Glossary::ReplaceGlossary($announce['body']));
} else {
$this->parser->setVar('body', $announce['body']);
}
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
if (FSS_Settings::get('glossary_support')) {
require_once JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'helper' . DS . 'glossary.php';
}
if (!FSS_Settings::get('user_hide_all_details')) {
?>
<?php
echo FSS_Helper::PageSubTitle("MESSAGES");
}
?>
<?php
FSS_Helper::HelpText("support_user_view_mes_header");
?>
<?php
$st = FSS_Ticket_Helper::GetStatusByID($this->ticket['sid']);
?>
<?php
if ((!$st->is_closed || FSS_Settings::get('support_user_can_reopen')) && $this->ticket['can_edit'] && $this->ticket['merged'] == 0 && !$this->readonly) {
?>
<p>
</a>
<a href="<?php
echo FSSRoute::_("index.php?option=com_fss&view=admin_support&layout=listhandlers", false);
?>
" class='btn btn-default'><?php
echo JText::_('CANCEL');
?>
</a>
</div>
</div>
</form>
<div id="ooo_tickets">
<?php
echo FSS_Helper::PageSubTitle('CURRENT_TICKETS');
?>
<?php
$this->displayTickets();
?>
</div>
<?php
include JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . '_powered.php';
echo FSS_Helper::PageStyleEnd();
?>
<script>
jQuery(document).ready(function () {
echo FSSCF::FieldInput($field, $this->errors, 'ticket', array('ticketid' => 0, 'userid' => $ticket_user_id), true);
?>
</div>
</div>
<?php
}
if ($open) {
?>
</div>
<?php
}
?>
<div class="fss_message_details_header">
<?php
echo FSS_Helper::PageSubTitle("MESSAGE_DETAILS");
?>
</div>
<?php
$has_message_details = false;
?>
<?php
FSS_Helper::HelpText("support_open_main_md_header");
?>
<div class="form-horizontal form-condensed">
<?php
if (FSS_Settings::get('support_subject_message_hide') != "subject" && FSS_Settings::get('support_subject_message_hide') != "both" && FSS_Settings::get('support_subject_at_top')) {
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
?>
<?php
echo FSS_Helper::PageStyle();
echo FSS_Helper::PageTitle("SUPPORT", "NEW_SUPPORT_TICKET");
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_openheader.php');
?>
<?php
echo FSS_Helper::PageSubTitle("PLEASE_SELECT_A_PRODUCT_FOR_YOUR_SUPPORT_ENQUIRY");
?>
<?php
if (FSS_Settings::get('support_advanced')) {
?>
<form id="searchProd" action="<?php
echo FSSRoute::_('index.php?limitstart=0&option=com_fss&layout=open&view=ticket');
?>
" method="post" name="fssForm"
<?php
if (!FSS_Settings::get('support_advanced_search')) {
echo 'style="display: none;"';
}
?>
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
?>
<?php
echo FSS_Helper::PageSubTitle($this->descs);
?>
<form method="post" action="<?php
echo FSSRoute::x('&');
?>
" id="fssForm" name="fssForm">
<?php
if (FSS_Permission::auth("core.create", $this->getAsset())) {
?>
<div class="pull-right">
<a href="#" id='fss_content_new' class="btn btn-success"><i class="icon-new icon-white"></i> <?php
echo JText::_('NEW');
?>
</a>
</div>
<?php
}
<?php
foreach ($this->form->getFieldsets() as $fieldset) {
// Iterate through the form fieldsets and display each one.
?>
<?php
$fields = $this->form->getFieldset($fieldset->name);
?>
<?php
if (count($fields)) {
?>
<?php
if (isset($fieldset->label)) {
// If the fieldset has a label set, display it as the legend.
?>
<?php
echo FSS_Helper::PageSubTitle(JText::_($fieldset->label));
?>
<?php
}
?>
<?php
foreach ($fields as $field) {
// Iterate through the fields in the set and display them.
?>
<?php
if ($field->hidden) {
// If the field is hidden, just display the input.
?>
<?php
echo $field->input;
?>
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
require_once JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'helper' . DS . 'translate.php';
require_once JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'helper' . DS . 'support_tickets.php';
require_once JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'helper' . DS . 'support_source.php';
?>
<?php
echo FSS_Helper::PageSubTitle("<a href='" . FSSRoute::_('index.php?option=com_fss&view=admin_support') . "'><img src='" . JURI::root(true) . "/components/com_fss/assets/images/support/support_24.png'> " . JText::_("SUPPORT_TICKETS") . "</a>", false);
?>
<ul>
<?php
FSS_Ticket_Helper::GetStatusList();
$counts = SupportTickets::getTicketCount();
FSS_Translate_Helper::Tr(FSS_Ticket_Helper::$status_list);
foreach (FSS_Ticket_Helper::$status_list as $status) {
if ($status->def_archive) {
continue;
}
if ($status->is_closed) {
continue;
}
if (!array_key_exists($status->id, $counts)) {
}
?>
<?php
if (FSS_Settings::get('support_no_register') != 1) {
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_register_form.php');
}
?>
<?php
if (FSS_Settings::get('support_allow_unreg') == 1) {
?>
<?php
echo FSS_Helper::PageSubTitle("CREATE_WITHOUT_ACCOUNT");
?>
<p><?php
echo JText::_("YOU_WILL_BE_ABLE_TO_ACCESS_YOUR_SUPPORT_TICKET_USING_THE_TICKET_REFERENCE_EMAIL_ADDRESS_AND_PASSWORD_PROVIDED");
?>
</p>
<form action="<?php
echo FSSRoute::_("&what=&type=without");
// FIX LINK
?>
" method="post" name="uregform" id="uregform" class="form-horizontal">
<div class="control-group">
<label class="control-label" for="email"><?php
