function save($id, $vars, &$errors) { if ($id && $id != $vars['client_id']) { $errors['err'] = _('Internal Error'); } // Check email. if (!$vars['client_email'] || !Validator::is_email($vars['client_email'])) { $errors['email'] = _('Valid email required'); } elseif (Email::getIdByEmail($vars['client_email'])) { $errors['email'] = _('Already in-use system email'); } else { //check if the email is already in-use. $sql = 'SELECT client_id FROM ' . CLIENT_TABLE . ' WHERE client_email=' . db_input($vars['client_email']); if ($id) { $sql .= ' AND client_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['email'] = _('Already in-use email'); } } if ($vars['client_phone'] && !Validator::is_phone($vars['client_phone'])) { $errors['phone'] = _('Valid number required'); } if ($vars['client_mobile'] && !Validator::is_phone($vars['client_mobile'])) { $errors['mobile'] = _('Valid number required'); } // Check passwords if ($vars['npassword'] || $vars['vpassword'] || !$id) { if (!$vars['npassword'] && !$id) { $errors['npassword'] = _('Password required'); } elseif ($vars['npassword'] && strcmp($vars['npassword'], $vars['vpassword'])) { $errors['vpassword'] = _('Password(s) do not match'); } elseif ($vars['npassword'] && strlen($vars['npassword']) < 6) { $errors['npassword'] = _('Must be at least 6 characters'); } elseif ($vars['npassword'] && strlen($vars['npassword']) > 128) { $errors['npassword'] = _('Password too long'); } } if (!$errors) { $sql = ' SET client_isactive=' . db_input($vars['client_isactive']) . ',client_email=' . db_input(Format::striptags($vars['client_email'])) . ',client_firstname=' . db_input(Format::striptags($vars['client_firstname'])) . ',client_lastname=' . db_input(Format::striptags($vars['client_lastname'])) . ',client_organization=' . db_input(Format::striptags($vars['client_organization'])) . ',client_phone="' . db_input($vars['client_phone'], false) . '"' . ',client_mobile="' . db_input($vars['client_mobile'], false) . '"'; if ($vars['npassword']) { $hash = PhpassHashedPass::hash($vars['npassword']); $sql .= ',client_password='******'UPDATE ' . CLIENT_TABLE . ' ' . $sql . ' WHERE client_id=' . db_input($id); if (!db_query($sql) || !db_affected_rows()) { $errors['err'] = _('Unable to update the user. Internal error occured'); } if ($vars['old_client_email'] != $vars['client_email']) { // Email changed? Update the tickets! $sql = 'UPDATE ' . TICKET_TABLE . ' SET email=' . db_input(Format::striptags($vars['client_email'])) . ' WHERE email=' . db_input($vars['old_client_email']); if (!db_query($sql)) { $errors['err'] = _('Unable to update the user. Internal error occured'); } //TODO: reverse the previous db operation! } } else { $sql = 'INSERT INTO ' . CLIENT_TABLE . ' ' . $sql . ',client_created=NOW()'; if (db_query($sql) && ($uID = db_insert_id())) { return $uID; } $errors['err'] = _('Unable to create user. Internal error'); } } return $errors ? false : true; }
function updatePref($var, &$errors) { if (!$var || $errors) { return false; } $f = array(); $f['helpdesk_url'] = array('type' => 'string', 'required' => 1, 'error' => 'Assistência técnica URlnecessário'); //TODO: Add url validation $f['helpdesk_title'] = array('type' => 'string', 'required' => 1, 'error' => 'Título da Assistência Técnica exigido'); $f['default_dept_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Departamento Padrão necessário'); $f['default_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'E-mail padrão exigido'); $f['default_template_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Você deve selecionar modelo.'); $f['staff_session_timeout'] = array('type' => 'int', 'required' => 1, 'error' => 'Digite tempo inativo em minutos'); $f['client_session_timeout'] = array('type' => 'int', 'required' => 1, 'error' => 'Digite tempo inativo em minutos'); $f['time_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Formato de tempo necessário'); //TODO: Add date format validation $f['date_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Formato da data requerida'); $f['datetime_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Formato de data e hora necessária'); $f['daydatetime_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Formato dia, data e hora necessária'); $f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => 'E-mail válido necessário'); $f['autolock_minutes'] = array('type' => 'int', 'required' => 1, 'error' => 'Digite o tempo de bloqueio em minutos'); //TODO: check option fields for validity. //do the validation. $val = new Validator(); $val->setFields($f); if (!$val->validate($var)) { $errors = array_merge($errors, $val->errors()); } if ($var['ticket_alert_active'] && (!isset($var['ticket_alert_admin']) && !isset($var['ticket_alert_dept_manager']) && !isset($var['ticket_alert_dept_members']))) { $errors['ticket_alert_active'] = 'Sem destinatário(s) selecionado'; } if ($var['message_alert_active'] && (!isset($var['message_alert_laststaff']) && !isset($var['message_alert_assigned']) && !isset($var['message_alert_dept_manager']))) { $errors['message_alert_active'] = 'Sem destinatário(s) selecionado'; } if ($var['note_alert_active'] && (!isset($var['note_alert_laststaff']) && !isset($var['note_alert_assigned']) && !isset($var['note_alert_dept_manager']))) { $errors['note_alert_active'] = 'Sem destinatário(s) selecionado'; } if ($var['strip_quoted_reply'] && !$var['reply_separator']) { $errors['reply_separator'] = 'Separador de resposta necessário (?)'; } if ($var['enable_captcha']) { if (!extension_loaded('gd')) { $errors['enable_captcha'] = 'Extensão GD necessária'; } elseif (!function_exists('imagepng')) { $errors['enable_captcha'] = 'Suporte PNG necessário para a imagem captcha'; } } if (!$errors['admin_email'] && Email::getIdByEmail($var['admin_email'])) { //Make sure admin email is not also a system email. $errors['admin_email'] = 'E-mail já está configurado como e-mail do sistema'; } if ($errors) { return false; } //No go! //We are good to go...blanket update! $sql = 'UPDATE ' . CONFIG_TABLE . ' SET isonline=' . db_input($var['isonline']) . ',timezone_offset=' . db_input($var['timezone_offset']) . ',enable_daylight_saving=' . db_input(isset($var['enable_daylight_saving']) ? 1 : 0) . ',staff_ip_binding=' . db_input(isset($var['staff_ip_binding']) ? 1 : 0) . ',staff_max_logins=' . db_input($var['staff_max_logins']) . ',staff_login_timeout=' . db_input($var['staff_login_timeout']) . ',staff_session_timeout=' . db_input($var['staff_session_timeout']) . ',client_max_logins=' . db_input($var['client_max_logins']) . ',client_login_timeout=' . db_input($var['client_login_timeout']) . ',client_session_timeout=' . db_input($var['client_session_timeout']) . ',max_page_size=' . db_input($var['max_page_size']) . ',log_level=' . db_input($var['log_level']) . ',log_graceperiod=' . db_input($var['log_graceperiod']) . ',max_open_tickets=' . db_input($var['max_open_tickets']) . ',autolock_minutes=' . db_input($var['autolock_minutes']) . ',overdue_grace_period=' . db_input($var['overdue_grace_period']) . ',alert_email_id=' . db_input($var['alert_email_id']) . ',default_email_id=' . db_input($var['default_email_id']) . ',default_dept_id=' . db_input($var['default_dept_id']) . ',default_priority_id=' . db_input($var['default_priority_id']) . ',default_template_id=' . db_input($var['default_template_id']) . ',default_smtp_id=' . db_input($var['default_smtp_id']) . ',spoof_default_smtp=' . db_input($var['default_smtp'] && isset($var['spoof_default_smtp']) ? 1 : 0) . ',clickable_urls=' . db_input(isset($var['clickable_urls']) ? 1 : 0) . ',allow_priority_change=' . db_input(isset($var['allow_priority_change']) ? 1 : 0) . ',use_email_priority=' . db_input(isset($var['use_email_priority']) ? 1 : 0) . ',enable_captcha=' . db_input(isset($var['enable_captcha']) ? 1 : 0) . ',enable_auto_cron=' . db_input(isset($var['enable_auto_cron']) ? 1 : 0) . ',enable_mail_fetch=' . db_input(isset($var['enable_mail_fetch']) ? 1 : 0) . ',enable_email_piping=' . db_input(isset($var['enable_email_piping']) ? 1 : 0) . ',send_sql_errors=' . db_input(isset($var['send_sql_errors']) ? 1 : 0) . ',send_login_errors=' . db_input(isset($var['send_login_errors']) ? 1 : 0) . ',save_email_headers=' . db_input(isset($var['save_email_headers']) ? 1 : 0) . ',strip_quoted_reply=' . db_input(isset($var['strip_quoted_reply']) ? 1 : 0) . ',log_ticket_activity=' . db_input(isset($var['log_ticket_activity']) ? 1 : 0) . ',ticket_autoresponder=' . db_input($var['ticket_autoresponder']) . ',message_autoresponder=' . db_input($var['message_autoresponder']) . ',ticket_notice_active=' . db_input($var['ticket_notice_active']) . ',ticket_alert_active=' . db_input($var['ticket_alert_active']) . ',ticket_alert_admin=' . db_input(isset($var['ticket_alert_admin']) ? 1 : 0) . ',ticket_alert_dept_manager=' . db_input(isset($var['ticket_alert_dept_manager']) ? 1 : 0) . ',ticket_alert_dept_members=' . db_input(isset($var['ticket_alert_dept_members']) ? 1 : 0) . ',message_alert_active=' . db_input($var['message_alert_active']) . ',message_alert_laststaff=' . db_input(isset($var['message_alert_laststaff']) ? 1 : 0) . ',message_alert_assigned=' . db_input(isset($var['message_alert_assigned']) ? 1 : 0) . ',message_alert_dept_manager=' . db_input(isset($var['message_alert_dept_manager']) ? 1 : 0) . ',note_alert_active=' . db_input($var['note_alert_active']) . ',note_alert_laststaff=' . db_input(isset($var['note_alert_laststaff']) ? 1 : 0) . ',note_alert_assigned=' . db_input(isset($var['note_alert_assigned']) ? 1 : 0) . ',note_alert_dept_manager=' . db_input(isset($var['note_alert_dept_manager']) ? 1 : 0) . ',overdue_alert_active=' . db_input($var['overdue_alert_active']) . ',overdue_alert_assigned=' . db_input(isset($var['overdue_alert_assigned']) ? 1 : 0) . ',overdue_alert_dept_manager=' . db_input(isset($var['overdue_alert_dept_manager']) ? 1 : 0) . ',overdue_alert_dept_members=' . db_input(isset($var['overdue_alert_dept_members']) ? 1 : 0) . ',auto_assign_reopened_tickets=' . db_input(isset($var['auto_assign_reopened_tickets']) ? 1 : 0) . ',show_assigned_tickets=' . db_input(isset($var['show_assigned_tickets']) ? 1 : 0) . ',show_answered_tickets=' . db_input(isset($var['show_answered_tickets']) ? 1 : 0) . ',hide_staff_name=' . db_input(isset($var['hide_staff_name']) ? 1 : 0) . ',overlimit_notice_active=' . db_input($var['overlimit_notice_active']) . ',random_ticket_ids=' . db_input($var['random_ticket_ids']) . ',time_format=' . db_input($var['time_format']) . ',date_format=' . db_input($var['date_format']) . ',datetime_format=' . db_input($var['datetime_format']) . ',daydatetime_format=' . db_input($var['daydatetime_format']) . ',reply_separator=' . db_input(trim($var['reply_separator'])) . ',admin_email=' . db_input($var['admin_email']) . ',helpdesk_title=' . db_input($var['helpdesk_title']) . ',helpdesk_url=' . db_input($var['helpdesk_url']) . ' WHERE id=' . $this->getId(); //echo $sql; if (db_query($sql)) { if (db_affected_rows()) { //Something actually changed!!!! $this->reload(); //Reload the new info. require_once INCLUDE_DIR . 'class.cron.php'; Sys::purgeLogs(); //Cleanup the logs --- too bad if it was a mistaken config. Cron::TicketMonitor(); //Age & cleanup } return true; } return false; }
function updateEmailsSettings($vars, &$errors) { $f = array(); $f['default_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Default email required'); $f['alert_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Selection required'); $f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => 'System admin email required'); if ($vars['strip_quoted_reply'] && !trim($vars['reply_separator'])) { $errors['reply_separator'] = 'Reply separator required to strip quoted reply.'; } if ($vars['admin_email'] && Email::getIdByEmail($vars['admin_email'])) { //Make sure admin email is not also a system email. $errors['admin_email'] = 'Email already setup as system email'; } if (!Validator::process($f, $vars, $errors) || $errors) { return false; } return $this->updateAll(array('default_email_id' => $vars['default_email_id'], 'alert_email_id' => $vars['alert_email_id'], 'default_smtp_id' => $vars['default_smtp_id'], 'admin_email' => $vars['admin_email'], 'enable_auto_cron' => isset($vars['enable_auto_cron']) ? 1 : 0, 'enable_mail_polling' => isset($vars['enable_mail_polling']) ? 1 : 0, 'strip_quoted_reply' => isset($vars['strip_quoted_reply']) ? 1 : 0, 'reply_separator' => $vars['reply_separator'])); }
function save($id, $vars, &$errors) { global $cfg; //very basic checks if ($id && $id != $vars['email_id']) { $errors['err'] = 'Internal error.'; } if (!$vars['email'] || !Validator::is_email($vars['email'])) { $errors['email'] = 'Valid email required'; } elseif (($eid = Email::getIdByEmail($vars['email'])) && $eid != $id) { $errors['email'] = 'Email already exits'; } elseif (!strcasecmp($cfg->getAdminEmail(), $vars['email'])) { $errors['email'] = 'Email already used as admin email!'; } else { //make sure the email doesn't belong to any of the staff $sql = 'SELECT staff_id FROM ' . STAFF_TABLE . ' WHERE email=' . db_input($vars['email']); if (($res = db_query($sql)) && db_num_rows($res)) { $errors['email'] = 'Email in-use by a staff member'; } } if (!$vars['dept_id'] || !is_numeric($vars['dept_id'])) { $errors['dept_id'] = 'You must select a Dept.'; } if (!$vars['priority_id']) { $errors['priority_id'] = 'You must select a priority'; } if ($vars['mail_active'] || $vars['smtp_active'] && $vars['smtp_auth']) { if (!$vars['userid']) { $errors['userid'] = 'Username missing'; } if (!$vars['userpass']) { $errors['userpass'] = '******'; } } if ($vars['mail_active']) { //Check pop/imapinfo only when enabled. if (!function_exists('imap_open')) { $errors['mail_active'] = 'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.'; } if (!$vars['mail_host']) { $errors['mail_host'] = 'Host name required'; } if (!$vars['mail_port']) { $errors['mail_port'] = 'Port required'; } if (!$vars['mail_protocol']) { $errors['mail_protocol'] = 'Select protocol'; } if (!$vars['mail_fetchfreq'] || !is_numeric($vars['mail_fetchfreq'])) { $errors['mail_fetchfreq'] = 'Fetch interval required'; } if (!$vars['mail_fetchmax'] || !is_numeric($vars['mail_fetchmax'])) { $errors['mail_fetchmax'] = 'Maximum emails required'; } } if ($vars['smtp_active']) { if (!$vars['smtp_host']) { $errors['smtp_host'] = 'Host name required'; } if (!$vars['smtp_port']) { $errors['smtp_port'] = 'Port required'; } } if (!$errors && ($vars['mail_host'] && $vars['userid'])) { $sql = 'SELECT email_id FROM ' . EMAIL_TABLE . ' WHERE mail_host=' . db_input($vars['mail_host']) . ' AND userid=' . db_input($vars['userid']); if ($id) { $sql .= ' AND email_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['userid'] = $errors['host'] = 'Another department using host/username combination.'; } } if (!$errors && $vars['mail_active']) { //note: password is unencrypted at this point...MailFetcher expect plain text. $fetcher = new MailFetcher($vars['userid'], $vars['userpass'], $vars['mail_host'], $vars['mail_port'], $vars['mail_protocol'], $vars['mail_encryption']); if (!$fetcher->connect()) { $errors['userpass'] = '******' . $vars['mail_protocol'] . ' settings'; $errors['mail'] = '<br>' . $fetcher->getLastError(); } } if (!$errors && $vars['smtp_active']) { //Check SMTP login only. require_once 'Mail.php'; // PEAR Mail package $smtp = mail::factory('smtp', array('host' => $vars['smtp_host'], 'port' => $vars['smtp_port'], 'auth' => $vars['smtp_auth'] ? true : false, 'username' => $vars['userid'], 'password' => $vars['userpass'], 'timeout' => 20, 'debug' => false)); $mail = $smtp->connect(); if (PEAR::isError($mail)) { $errors['userpass'] = '******'; $errors['smtp'] = '<br>' . $mail->getMessage(); } else { $smtp->disconnect(); //Thank you, sir! } } if (!$errors) { $sql = 'updated=NOW(),mail_errors=0, mail_lastfetch=NULL' . ',email=' . db_input($vars['email']) . ',name=' . db_input(Format::striptags($vars['name'])) . ',dept_id=' . db_input($vars['dept_id']) . ',priority_id=' . db_input($vars['priority_id']) . ',noautoresp=' . db_input(isset($vars['noautoresp']) ? 1 : 0) . ',userid=' . db_input($vars['userid']) . ',userpass='******'userpass'], SECRET_SALT)) . ',mail_active=' . db_input($vars['mail_active']) . ',mail_host=' . db_input($vars['mail_host']) . ',mail_protocol=' . db_input($vars['mail_protocol'] ? $vars['mail_protocol'] : 'POP') . ',mail_encryption=' . db_input($vars['mail_encryption']) . ',mail_port=' . db_input($vars['mail_port'] ? $vars['mail_port'] : 0) . ',mail_fetchfreq=' . db_input($vars['mail_fetchfreq'] ? $vars['mail_fetchfreq'] : 0) . ',mail_fetchmax=' . db_input($vars['mail_fetchmax'] ? $vars['mail_fetchmax'] : 0) . ',mail_delete=' . db_input(isset($vars['mail_delete']) ? $vars['mail_delete'] : 0) . ',smtp_active=' . db_input($vars['smtp_active']) . ',smtp_host=' . db_input($vars['smtp_host']) . ',smtp_port=' . db_input($vars['smtp_port'] ? $vars['smtp_port'] : 0) . ',smtp_auth=' . db_input($vars['smtp_auth']); if ($id) { //update $sql = 'UPDATE ' . EMAIL_TABLE . ' SET ' . $sql . ' WHERE email_id=' . db_input($id); if (!db_query($sql) || !db_affected_rows()) { $errors['err'] = 'Unable to update email. Internal error occured'; } } else { $sql = 'INSERT INTO ' . EMAIL_TABLE . ' SET ' . $sql . ',created=NOW()'; if (!db_query($sql) or !($emailID = db_insert_id())) { $errors['err'] = 'Unable to add email. Internal error'; } else { return $emailID; } //newly created email. } } else { $errors['err'] = 'Error(s) Occured. Try again'; } return $errors ? FALSE : TRUE; }
function getHeaderInfo($mid) { if (!($headerinfo = imap_headerinfo($this->mbox, $mid)) || !$headerinfo->from) { return null; } $raw_header = $this->getHeader($mid); $info = array('raw_header' => &$raw_header, 'headers' => $headerinfo, 'decoder' => $this, 'type' => $this->getMimeType($headerinfo)); Signal::send('mail.decoded', $this, $info); $sender = $headerinfo->from[0]; //Just what we need... $header = array('name' => $this->mime_decode(@$sender->personal), 'email' => trim(strtolower($sender->mailbox) . '@' . $sender->host), 'subject' => $this->mime_decode(@$headerinfo->subject), 'mid' => trim(@$headerinfo->message_id), 'header' => $raw_header, 'in-reply-to' => $headerinfo->in_reply_to, 'references' => $headerinfo->references); if ($replyto = $headerinfo->reply_to) { $header['reply-to'] = $replyto[0]->mailbox . '@' . $replyto[0]->host; $header['reply-to-name'] = $replyto[0]->personal; } // Put together a list of recipients $tolist = array(); if ($headerinfo->to) { $tolist['to'] = $headerinfo->to; } if ($headerinfo->cc) { $tolist['cc'] = $headerinfo->cc; } //Add delivered-to address to list. if (stripos($header['header'], 'delivered-to:') !== false && ($dt = Mail_Parse::findHeaderEntry($header['header'], 'delivered-to', true))) { if ($delivered_to = Mail_Parse::parseAddressList($dt)) { $tolist['delivered-to'] = $delivered_to; } } $header['recipients'] = array(); foreach ($tolist as $source => $list) { foreach ($list as $addr) { if (!($emailId = Email::getIdByEmail(strtolower($addr->mailbox) . '@' . $addr->host))) { //Skip virtual Delivered-To addresses if ($source == 'delivered-to') { continue; } $header['recipients'][] = array('source' => sprintf(_S("Email (%s)"), $source), 'name' => $this->mime_decode(@$addr->personal), 'email' => strtolower($addr->mailbox) . '@' . $addr->host); } elseif (!$header['emailId']) { $header['emailId'] = $emailId; } } } //See if any of the recipients is a delivered to address if ($tolist['delivered-to']) { foreach ($tolist['delivered-to'] as $addr) { foreach ($header['recipients'] as $i => $r) { if (strcasecmp($r['email'], $addr->mailbox . '@' . $addr->host) === 0) { $header['recipients'][$i]['source'] = 'delivered-to'; } } } } //BCCed? if (!$header['emailId']) { if ($headerinfo->bcc) { foreach ($headerinfo->bcc as $addr) { if ($header['emailId'] = Email::getIdByEmail(strtolower($addr->mailbox) . '@' . $addr->host)) { break; } } } } // Ensure we have a message-id. If unable to read it out of the // email, use the hash of the entire email headers if (!$header['mid'] && $header['header']) { $header['mid'] = Mail_Parse::findHeaderEntry($header['header'], 'message-id'); if (is_array($header['mid'])) { $header['mid'] = array_pop(array_filter($header['mid'])); } if (!$header['mid']) { $header['mid'] = '<' . md5($header['header']) . '@local>'; } } return $header; }
function updatePref($var, &$errors) { if (!$var || $errors) { return false; } $f = array(); $f['helpdesk_url'] = array('type' => 'string', 'required' => 1, 'error' => 'Helpdesk URl required'); //TODO: Add url validation $f['helpdesk_title'] = array('type' => 'string', 'required' => 1, 'error' => 'Helpdesk title required'); $f['default_dept_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Default Dept. required'); $f['default_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Default email required'); $f['default_template_id'] = array('type' => 'int', 'required' => 1, 'error' => 'You must select template.'); $f['staff_session_timeout'] = array('type' => 'int', 'required' => 1, 'error' => 'Enter idle time in minutes'); $f['client_session_timeout'] = array('type' => 'int', 'required' => 1, 'error' => 'Enter idle time in minutes'); $f['time_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Time format required'); //TODO: Add date format validation $f['date_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Date format required'); $f['datetime_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Datetime format required'); $f['daydatetime_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Day, Datetime format required'); $f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required'); $f['autolock_minutes'] = array('type' => 'int', 'required' => 1, 'error' => 'Enter lock time in minutes'); //TODO: check option fields for validity. //do the validation. $val = new Validator(); $val->setFields($f); if (!$val->validate($var)) { $errors = array_merge($errors, $val->errors()); } if ($var['ticket_alert_active'] && (!isset($var['ticket_alert_admin']) && !isset($var['ticket_alert_dept_manager']) && !isset($var['ticket_alert_dept_members']))) { $errors['ticket_alert_active'] = 'No target recipient(s) selected'; } if ($var['message_alert_active'] && (!isset($var['message_alert_laststaff']) && !isset($var['message_alert_assigned']) && !isset($var['message_alert_dept_manager']))) { $errors['message_alert_active'] = 'No target recipient(s) selected'; } if ($var['note_alert_active'] && (!isset($var['note_alert_laststaff']) && !isset($var['note_alert_assigned']) && !isset($var['note_alert_dept_manager']))) { $errors['note_alert_active'] = 'No target recipient(s) selected'; } if ($var['strip_quoted_reply'] && !$var['reply_separator']) { $errors['reply_separator'] = 'Reply separator required (?)'; } if ($var['enable_captcha']) { if (!extension_loaded('gd')) { $errors['enable_captcha'] = 'The GD extension required'; } elseif (!function_exists('imagepng')) { $errors['enable_captcha'] = 'PNG support required for Image Captcha'; } } if (!$errors['admin_email'] && Email::getIdByEmail($var['admin_email'])) { //Make sure admin email is not also a system email. $errors['admin_email'] = 'Email already setup as system email'; } if ($errors) { return false; } //No go! //We are good to go...blanket update! $sql = 'UPDATE ' . CONFIG_TABLE . ' SET isonline=' . db_input($var['isonline']) . ',timezone_offset=' . db_input($var['timezone_offset']) . ',enable_daylight_saving=' . db_input(isset($var['enable_daylight_saving']) ? 1 : 0) . ',staff_ip_binding=' . db_input(isset($var['staff_ip_binding']) ? 1 : 0) . ',staff_max_logins=' . db_input($var['staff_max_logins']) . ',staff_login_timeout=' . db_input($var['staff_login_timeout']) . ',staff_session_timeout=' . db_input($var['staff_session_timeout']) . ',client_max_logins=' . db_input($var['client_max_logins']) . ',client_login_timeout=' . db_input($var['client_login_timeout']) . ',client_session_timeout=' . db_input($var['client_session_timeout']) . ',max_page_size=' . db_input($var['max_page_size']) . ',log_level=' . db_input($var['log_level']) . ',log_graceperiod=' . db_input($var['log_graceperiod']) . ',max_open_tickets=' . db_input($var['max_open_tickets']) . ',autolock_minutes=' . db_input($var['autolock_minutes']) . ',overdue_grace_period=' . db_input($var['overdue_grace_period']) . ',alert_email_id=' . db_input($var['alert_email_id']) . ',default_email_id=' . db_input($var['default_email_id']) . ',default_dept_id=' . db_input($var['default_dept_id']) . ',default_priority_id=' . db_input($var['default_priority_id']) . ',default_template_id=' . db_input($var['default_template_id']) . ',default_smtp_id=' . db_input($var['default_smtp_id']) . ',spoof_default_smtp=' . db_input($var['default_smtp'] && isset($var['spoof_default_smtp']) ? 1 : 0) . ',clickable_urls=' . db_input(isset($var['clickable_urls']) ? 1 : 0) . ',allow_priority_change=' . db_input(isset($var['allow_priority_change']) ? 1 : 0) . ',use_email_priority=' . db_input(isset($var['use_email_priority']) ? 1 : 0) . ',enable_captcha=' . db_input(isset($var['enable_captcha']) ? 1 : 0) . ',enable_auto_cron=' . db_input(isset($var['enable_auto_cron']) ? 1 : 0) . ',enable_mail_fetch=' . db_input(isset($var['enable_mail_fetch']) ? 1 : 0) . ',enable_email_piping=' . db_input(isset($var['enable_email_piping']) ? 1 : 0) . ',send_sql_errors=' . db_input(isset($var['send_sql_errors']) ? 1 : 0) . ',send_login_errors=' . db_input(isset($var['send_login_errors']) ? 1 : 0) . ',save_email_headers=' . db_input(isset($var['save_email_headers']) ? 1 : 0) . ',strip_quoted_reply=' . db_input(isset($var['strip_quoted_reply']) ? 1 : 0) . ',log_ticket_activity=' . db_input(isset($var['log_ticket_activity']) ? 1 : 0) . ',ticket_autoresponder=' . db_input($var['ticket_autoresponder']) . ',message_autoresponder=' . db_input($var['message_autoresponder']) . ',ticket_notice_active=' . db_input($var['ticket_notice_active']) . ',ticket_alert_active=' . db_input($var['ticket_alert_active']) . ',ticket_alert_admin=' . db_input(isset($var['ticket_alert_admin']) ? 1 : 0) . ',ticket_alert_dept_manager=' . db_input(isset($var['ticket_alert_dept_manager']) ? 1 : 0) . ',ticket_alert_dept_members=' . db_input(isset($var['ticket_alert_dept_members']) ? 1 : 0) . ',message_alert_active=' . db_input($var['message_alert_active']) . ',message_alert_laststaff=' . db_input(isset($var['message_alert_laststaff']) ? 1 : 0) . ',message_alert_assigned=' . db_input(isset($var['message_alert_assigned']) ? 1 : 0) . ',message_alert_dept_manager=' . db_input(isset($var['message_alert_dept_manager']) ? 1 : 0) . ',note_alert_active=' . db_input($var['note_alert_active']) . ',note_alert_laststaff=' . db_input(isset($var['note_alert_laststaff']) ? 1 : 0) . ',note_alert_assigned=' . db_input(isset($var['note_alert_assigned']) ? 1 : 0) . ',note_alert_dept_manager=' . db_input(isset($var['note_alert_dept_manager']) ? 1 : 0) . ',overdue_alert_active=' . db_input($var['overdue_alert_active']) . ',overdue_alert_assigned=' . db_input(isset($var['overdue_alert_assigned']) ? 1 : 0) . ',overdue_alert_dept_manager=' . db_input(isset($var['overdue_alert_dept_manager']) ? 1 : 0) . ',overdue_alert_dept_members=' . db_input(isset($var['overdue_alert_dept_members']) ? 1 : 0) . ',auto_assign_reopened_tickets=' . db_input(isset($var['auto_assign_reopened_tickets']) ? 1 : 0) . ',show_assigned_tickets=' . db_input(isset($var['show_assigned_tickets']) ? 1 : 0) . ',show_answered_tickets=' . db_input(isset($var['show_answered_tickets']) ? 1 : 0) . ',hide_staff_name=' . db_input(isset($var['hide_staff_name']) ? 1 : 0) . ',overlimit_notice_active=' . db_input($var['overlimit_notice_active']) . ',random_ticket_ids=' . db_input($var['random_ticket_ids']) . ',time_format=' . db_input($var['time_format']) . ',date_format=' . db_input($var['date_format']) . ',datetime_format=' . db_input($var['datetime_format']) . ',daydatetime_format=' . db_input($var['daydatetime_format']) . ',reply_separator=' . db_input(trim($var['reply_separator'])) . ',admin_email=' . db_input($var['admin_email']) . ',helpdesk_title=' . db_input($var['helpdesk_title']) . ',helpdesk_url=' . db_input($var['helpdesk_url']) . ' WHERE id=' . $this->getId(); //echo $sql; if (db_query($sql)) { if (db_affected_rows()) { //Something actually changed!!!! $this->reload(); //Reload the new info. require_once INCLUDE_DIR . 'class.cron.php'; Sys::purgeLogs(); //Cleanup the logs --- too bad if it was a mistaken config. Cron::TicketMonitor(); //Age & cleanup } return true; } return false; }
function updateEmailsSettings($vars, &$errors) { $f = array(); $f['default_template_id'] = array('type' => 'int', 'required' => 1, 'error' => __('You must select template')); $f['default_email_id'] = array('type' => 'int', 'required' => 1, 'error' => __('Default email is required')); $f['alert_email_id'] = array('type' => 'int', 'required' => 1, 'error' => __('Selection required')); $f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => __('System admin email is required')); if ($vars['strip_quoted_reply'] && !trim($vars['reply_separator'])) { $errors['reply_separator'] = __('Reply separator is required to strip quoted reply.'); } if ($vars['admin_email'] && Email::getIdByEmail($vars['admin_email'])) { //Make sure admin email is not also a system email. $errors['admin_email'] = __('Email already setup as system email'); } if (!Validator::process($f, $vars, $errors) || $errors) { return false; } return $this->updateAll(array('default_template_id' => $vars['default_template_id'], 'default_email_id' => $vars['default_email_id'], 'alert_email_id' => $vars['alert_email_id'], 'default_smtp_id' => $vars['default_smtp_id'], 'admin_email' => $vars['admin_email'], 'verify_email_addrs' => isset($vars['verify_email_addrs']) ? 1 : 0, 'enable_auto_cron' => isset($vars['enable_auto_cron']) ? 1 : 0, 'enable_mail_polling' => isset($vars['enable_mail_polling']) ? 1 : 0, 'strip_quoted_reply' => isset($vars['strip_quoted_reply']) ? 1 : 0, 'use_email_priority' => isset($vars['use_email_priority']) ? 1 : 0, 'accept_unregistered_email' => isset($vars['accept_unregistered_email']) ? 1 : 0, 'add_email_collabs' => isset($vars['add_email_collabs']) ? 1 : 0, 'reply_separator' => $vars['reply_separator'], 'email_attachments' => isset($vars['email_attachments']) ? 1 : 0)); }
static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true) { global $ost, $cfg, $thisclient, $_FILES; // Don't enforce form validation for email $field_filter = function ($type) use($origin) { return function ($f) use($origin, $type) { // Ultimately, only offer validation errors for web for // non-internal fields. For email, no validation can be // performed. For other origins, validate as usual switch (strtolower($origin)) { case 'email': return false; case 'staff': // Required 'Contact Information' fields aren't required // when staff open tickets return $type != 'user' || in_array($f->get('name'), array('name', 'email')); case 'web': return !$f->get('private'); default: return true; } }; }; $reject_ticket = function ($message) use(&$errors) { global $ost; $errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only')); $ost->logWarning(_S('Ticket Denied'), $message, false); return 0; }; Signal::send('ticket.create.before', null, $vars); // Create and verify the dynamic form entry for the new ticket $form = TicketForm::getNewInstance(); $form->setSource($vars); // If submitting via email or api, ensure we have a subject and such if (!in_array(strtolower($origin), array('web', 'staff'))) { foreach ($form->getFields() as $field) { $fname = $field->get('name'); if ($fname && isset($vars[$fname]) && !$field->value) { $field->value = $field->parse($vars[$fname]); } } } if (!$form->isValid($field_filter('ticket'))) { $errors += $form->errors(); } /*INICIO Creado por Anthony Parisi 2016-02-01 Con las siguientes lineas de código, se crea el ticket mediante la API.*/ if (!in_array(strtolower($origin), array('web', 'staff'))) { $errors = array(); } /* FIN */ if ($vars['uid']) { $user = User::lookup($vars['uid']); } $id = 0; $fields = array(); $fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required')); switch (strtolower($origin)) { case 'web': $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic')); break; case 'staff': $fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required')); $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required')); $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY')); case 'api': $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source')); break; case 'email': $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email')); break; default: # TODO: Return error message $errors['err'] = $errors['origin'] = __('Invalid ticket origin given'); } if (!Validator::process($fields, $vars, $errors) && !$errors['err']) { $errors['err'] = __('Missing or invalid data - check the errors and try again'); } //Make sure the due date is valid if ($vars['duedate']) { if (!$vars['time'] || strpos($vars['time'], ':') === false) { $errors['time'] = __('Select a time from the list'); } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) { $errors['duedate'] = __('Invalid due date'); } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) { $errors['duedate'] = __('Due date must be in the future'); } } if (!$errors) { # Perform ticket filter actions on the new ticket arguments $__form = null; if ($vars['topicId']) { if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) { $__form = $__form->instanciate(); $__form->setSource($vars); } } try { $vars = self::filterTicketData($origin, $vars, array($form, $__form), $user); } catch (RejectedException $ex) { return $reject_ticket(sprintf(_S('Ticket rejected (%s) by filter "%s"'), $ex->vars['email'], $ex->getRejectingFilter()->getName())); } //Make sure the open ticket limit hasn't been reached. (LOOP CONTROL) if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($_user = TicketUser::lookupByEmail($vars['email'])) && ($openTickets = $_user->getNumOpenTickets()) && $openTickets >= $cfg->getMaxOpenTickets()) { $errors = array('err' => __("You've reached the maximum open tickets allowed.")); $ost->logWarning(sprintf(_S('Ticket denied - %s'), $vars['email']), sprintf(_S('Max open tickets (%1$d) reached for %2$s'), $cfg->getMaxOpenTickets(), $vars['email']), false); return 0; } // Allow vars to be changed in ticket filter and applied to the user // account created or detected if (!$user && $vars['email']) { $user = User::lookupByEmail($vars['email']); } if (!$user) { // Reject emails if not from registered clients (if // configured) if (strcasecmp($origin, 'email') === 0 && !$cfg->acceptUnregisteredEmail()) { list($mailbox, $domain) = explode('@', $vars['email'], 2); // Users not yet created but linked to an organization // are still acceptable if (!Organization::forDomain($domain)) { return $reject_ticket(sprintf(_S('Ticket rejected (%s) (unregistered client)'), $vars['email'])); } } $user_form = UserForm::getUserForm()->getForm($vars); if (!$user_form->isValid($field_filter('user')) || !($user = User::fromVars($user_form->getClean()))) { $errors['user'] = __('Incomplete client information'); } } } if ($vars['topicId']) { if ($topic = Topic::lookup($vars['topicId'])) { if ($topic_form = $topic->getForm()) { $TF = $topic_form->getForm($vars); $topic_form = $topic_form->instanciate(); $topic_form->setSource($vars); if (!$TF->isValid($field_filter('topic'))) { $errors = array_merge($errors, $TF->errors()); } } } else { $errors['topicId'] = 'Invalid help topic selected'; } } // Any error above is fatal. if ($errors) { return 0; } Signal::send('ticket.create.validated', null, $vars); # Some things will need to be unpacked back into the scope of this # function if (isset($vars['autorespond'])) { $autorespond = $vars['autorespond']; } # Apply filter-specific priority if ($vars['priorityId']) { $form->setAnswer('priority', null, $vars['priorityId']); } // If the filter specifies a help topic which has a form associated, // and there was previously either no help topic set or the help // topic did not have a form, there's no need to add it now as (1) // validation is closed, (2) there may be a form already associated // and filled out from the original help topic, and (3) staff // members can always add more forms now // OK...just do it. $statusId = $vars['statusId']; $deptId = $vars['deptId']; //pre-selected Dept if any. $source = ucfirst($vars['source']); // Apply email settings for emailed tickets. Email settings should // trump help topic settins if the email has an associated help // topic if ($vars['emailId'] && ($email = Email::lookup($vars['emailId']))) { $deptId = $deptId ?: $email->getDeptId(); $priority = $form->getAnswer('priority'); if (!$priority || !$priority->getIdValue()) { $form->setAnswer('priority', null, $email->getPriorityId()); } if ($autorespond) { $autorespond = $email->autoRespond(); } if (!isset($topic) && ($T = $email->getTopic()) && $T->isActive()) { $topic = $T; } $email = null; $source = 'Email'; } if (!isset($topic)) { // This may return NULL, no big deal $topic = $cfg->getDefaultTopic(); } // Intenal mapping magic...see if we need to override anything if (isset($topic)) { $deptId = $deptId ?: $topic->getDeptId(); $statusId = $statusId ?: $topic->getStatusId(); $priority = $form->getAnswer('priority'); if (!$priority || !$priority->getIdValue()) { $form->setAnswer('priority', null, $topic->getPriorityId()); } if ($autorespond) { $autorespond = $topic->autoRespond(); } //Auto assignment. if (!isset($vars['staffId']) && $topic->getStaffId()) { $vars['staffId'] = $topic->getStaffId(); } elseif (!isset($vars['teamId']) && $topic->getTeamId()) { $vars['teamId'] = $topic->getTeamId(); } //set default sla. if (isset($vars['slaId'])) { $vars['slaId'] = $vars['slaId'] ?: $cfg->getDefaultSLAId(); } elseif ($topic && $topic->getSLAId()) { $vars['slaId'] = $topic->getSLAId(); } } // Auto assignment to organization account manager if (($org = $user->getOrganization()) && $org->autoAssignAccountManager() && ($code = $org->getAccountManagerId())) { if (!isset($vars['staffId']) && $code[0] == 's') { $vars['staffId'] = substr($code, 1); } elseif (!isset($vars['teamId']) && $code[0] == 't') { $vars['teamId'] = substr($code, 1); } } // Last minute checks $priority = $form->getAnswer('priority'); if (!$priority || !$priority->getIdValue()) { $form->setAnswer('priority', null, $cfg->getDefaultPriorityId()); } $deptId = $deptId ?: $cfg->getDefaultDeptId(); $statusId = $statusId ?: $cfg->getDefaultTicketStatusId(); $topicId = isset($topic) ? $topic->getId() : 0; $ipaddress = $vars['ip'] ?: $_SERVER['REMOTE_ADDR']; $source = $source ?: 'Web'; //We are ready son...hold on to the rails. $number = $topic ? $topic->getNewTicketNumber() : $cfg->getNewTicketNumber(); $sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,user_id=' . db_input($user->getId()) . ' ,`number`=' . db_input($number) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source); if (isset($vars['emailId']) && $vars['emailId']) { $sql .= ', email_id=' . db_input($vars['emailId']); } //Make sure the origin is staff - avoid firebug hack! if ($vars['duedate'] && !strcasecmp($origin, 'staff')) { $sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time']))); } if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) { return null; } /* -------------------- POST CREATE ------------------------ */ // Save the (common) dynamic form $form->setTicketId($id); $form->save(); // Save the form data from the help-topic form, if any if ($topic_form) { $topic_form->setTicketId($id); $topic_form->save(); } $ticket->loadDynamicData(); $dept = $ticket->getDept(); // Add organizational collaborators if ($org && $org->autoAddCollabs()) { $pris = $org->autoAddPrimaryContactsAsCollabs(); $members = $org->autoAddMembersAsCollabs(); $settings = array('isactive' => true); $collabs = array(); foreach ($org->allMembers() as $u) { if ($members || $pris && $u->isPrimaryContact()) { if ($c = $ticket->addCollaborator($u, $settings, $errors)) { $collabs[] = (string) $c; } } } //TODO: Can collaborators add others? if ($collabs) { //TODO: Change EndUser to name of user. $ticket->logNote(sprintf(_S('Collaborators for %s organization added'), $org->getName()), implode("<br>", $collabs), $org->getName(), false); } } //post the message. $vars['title'] = $vars['subject']; //Use the initial subject as title of the post. $vars['userId'] = $ticket->getUserId(); $message = $ticket->postMessage($vars, $origin, false); // Configure service-level-agreement for this ticket $ticket->selectSLAId($vars['slaId']); // Assign ticket to staff or team (new ticket by staff) if ($vars['assignId']) { $ticket->assign($vars['assignId'], $vars['note']); } else { // Auto assign staff or team - auto assignment based on filter // rules. Both team and staff can be assigned if ($vars['staffId']) { $ticket->assignToStaff($vars['staffId'], _S('Auto Assignment')); } if ($vars['teamId']) { // No team alert if also assigned to an individual agent $ticket->assignToTeam($vars['teamId'], _S('Auto Assignment'), !$vars['staffId']); } } // Apply requested status — this should be done AFTER assignment, // because if it is requested to be closed, it should not cause the // ticket to be reopened for assignment. if ($statusId) { $ticket->setStatus($statusId, false, false); } /********** double check auto-response ************/ //Override auto responder if the FROM email is one of the internal emails...loop control. if ($autorespond && Email::getIdByEmail($ticket->getEmail())) { $autorespond = false; } # Messages that are clearly auto-responses from email systems should # not have a return 'ping' message if (isset($vars['flags']) && $vars['flags']['bounce']) { $autorespond = false; } if ($autorespond && $message->isAutoReply()) { $autorespond = false; } //post canned auto-response IF any (disables new ticket auto-response). if ($vars['cannedResponseId'] && $ticket->postCannedReply($vars['cannedResponseId'], $message->getId(), $autorespond)) { $ticket->markUnAnswered(); //Leave the ticket as unanswred. $autorespond = false; } //Check department's auto response settings // XXX: Dept. setting doesn't affect canned responses. if ($autorespond && $dept && !$dept->autoRespONNewTicket()) { $autorespond = false; } //Don't send alerts to staff when the message is a bounce // this is necessary to avoid possible loop (especially on new ticket) if ($alertstaff && $message->isBounce()) { $alertstaff = false; } /***** See if we need to send some alerts ****/ $ticket->onNewTicket($message, $autorespond, $alertstaff); /************ check if the user JUST reached the max. open tickets limit **********/ if ($cfg->getMaxOpenTickets() > 0 && ($user = $ticket->getOwner()) && $user->getNumOpenTickets() == $cfg->getMaxOpenTickets()) { $ticket->onOpenLimit($autorespond && strcasecmp($origin, 'staff')); } /* Start tracking ticket lifecycle events */ $ticket->logEvent('created'); // Fire post-create signal (for extra email sending, searching) Signal::send('model.created', $ticket); /*INICIO Anthony Parisi 2016-02-05 Con las siguientes lineas de código, se actualizan los campos de Detalle de su Solicitud en las tablas descritas en la Sentencia SQL*/ if (!in_array(strtolower($origin), array('web', 'staff'))) { //echo "<pre>"; //var_dump($vars); //die($vars['valores']); foreach ($ticket as $key => $value) { if ($key == "id") { $ticket_idAPI = $value; } if ($key == "last_message") { $last_message = $value; $datos = explode("\n", $last_message); $nombre = $vars['name']; $correo = $vars['email']; $telefono = $vars['phone']; $valores = $vars['valores']; $adicional = explode("%%", $valores); //die($adicional[4]); /*$nombre = ucwords(strtolower(substr($datos[0], 20, strlen($datos[0])-21))); $correo = strtolower(substr($datos[1], 20, strlen($datos[1])-21)); $telefono = substr($datos[2], 22, strlen($datos[2])-23); $i = 5; $mensaje = ""; while(strpos($datos[$i], "------------------------------------------------------") === false){ $mensaje .= $datos[$i]; $i++; } for($i=5;$i < (count($datos)-6);$i++){ if(strpos($datos[$i], "TIPO DE PASAJE: ") > -1) $pasaje = substr($datos[$i], 28, strlen($datos[$i])-29); elseif(strpos($datos[$i], "CIUDAD DE ORIGEN: ") > -1) $origen = substr($datos[$i], 18, strlen($datos[$i])-19); elseif(strpos($datos[$i], "CIUDAD DE DESTINO: ") > -1) $destino = substr($datos[$i], 21, strlen($datos[$i])-22); elseif(strpos($datos[$i], "FECHA DE SALIDA: ") > -1) $salida = substr($datos[$i], 17, strlen($datos[$i])-18); elseif(strpos($datos[$i], "FECHA DE REGRESO: ") > -1) $regreso = substr($datos[$i], 20, strlen($datos[$i])-21); elseif(strpos($datos[$i], "CLASE: ") > -1) $clase = substr($datos[$i], 19, strlen($datos[$i])-20); elseif(strpos($datos[$i], "AEROL") > -1) $aerolinea = substr($datos[$i], 14, strlen($datos[$i])-15); } $adultos = substr($datos[count($datos)-5], 9, strlen($datos[count($datos)-5])-10); $mayores = substr($datos[count($datos)-4], 11, strlen($datos[count($datos)-4])-12); $ninos = substr($datos[count($datos)-3], 9, strlen($datos[count($datos)-3])-10); $bebes = substr($datos[count($datos)-2], 8, strlen($datos[count($datos)-2])-9);*/ } } $detail = '{"88":"Cotizacion PopPup"}'; $mysqli = new mysqli(DBHOST, DBUSER, DBPASS, DBNAME); $mysqli->query("UPDATE `ost_form_entry_values` SET `value` = '{$detail}' WHERE field_id = '20' AND `entry_id` = (SELECT id FROM ost_form_entry WHERE object_id = '{$ticket_idAPI}' AND object_type = 'T');"); $mysqli->query("INSERT INTO `ost_ticket__cdata` SET `subject`='88', `ticket_id`= '{$ticket_idAPI}' ON DUPLICATE KEY UPDATE `subject`='88';"); $sqlUser = $mysqli->query("SELECT id FROM ost_user WHERE id = '" . $user->getId() . "' AND `org_id` = 30 LIMIT 1;"); $rowUser = mysqli_num_rows($sqlUser); if ($rowUser <= 0) { $mysqli->query("UPDATE ost_user SET `org_id` = 30, `updated` = NOW() WHERE id = " . $user->getId() . " LIMIT 1;"); } $mysqli->query("INSERT INTO \n `ost_cotizaciones` (\n `ticket_id`, \n `nombre`, \n `correo`, \n `telefono`, \n `mensaje`, \n `tipo_vuelo`, \n `origen`, \n `destino`, \n `salida`, \n `regreso`, \n `clase`, \n `aerolinea`, \n `adultos`, \n `mayores`, \n `ninos`, \n `bebe`) \n VALUES (\n '{$ticket_idAPI}', \n '{$nombre}', \n '{$correo}', \n '{$telefono}', \n '{$adicional['0']}', \n '{$adicional['1']}', \n '{$adicional['2']}', \n '{$adicional['3']}', \n '{$adicional['4']}', \n '{$adicional['5']}', \n '{$adicional['6']}', \n '{$adicional['7']}', \n '{$adicional['8']}', \n '{$adicional['9']}', \n '{$adicional['10']}', \n '{$adicional['11']}');"); } /* FIN */ /* Phew! ... time for tea (KETEPA) */ return $ticket; }
function save($id, $vars, &$errors) { global $cfg; //very basic checks if ($id && $id != $vars['email_id']) { $errors['err'] = 'Erro interno.'; } if (!$vars['email'] || !Validator::is_email($vars['email'])) { $errors['email'] = 'Email válido obrigatório'; } elseif (($eid = Email::getIdByEmail($vars['email'])) && $eid != $id) { $errors['email'] = 'Email já existe.'; } elseif (!strcasecmp($cfg->getAdminEmail(), $vars['email'])) { $errors['email'] = 'Email já usado como email do administrador!'; } else { //make sure the email doesn't belong to any of the staff $sql = 'SELECT staff_id FROM ' . STAFF_TABLE . ' WHERE email=' . db_input($vars['email']); if (($res = db_query($sql)) && db_num_rows($res)) { $errors['email'] = 'Email em uso por um membro do suporte.'; } } if (!$vars['dept_id'] || !is_numeric($vars['dept_id'])) { $errors['dept_id'] = 'Você deve selecionar um departamento.'; } if (!$vars['priority_id']) { $errors['priority_id'] = 'Você deve selecionar uma prioridade'; } if ($vars['mail_active'] || $vars['smtp_active'] && $vars['smtp_auth']) { if (!$vars['userid']) { $errors['userid'] = 'Nome de usuário ausente'; } if (!$vars['userpass']) { $errors['userpass'] = '******'; } } if ($vars['mail_active']) { //Check pop/imapinfo only when enabled. if (!function_exists('imap_open')) { $errors['mail_active'] = 'IMAP não existe. PHP deve ser compilado com IMAP habilitado.'; } if (!$vars['mail_host']) { $errors['mail_host'] = 'Nome do host obrigatório'; } if (!$vars['mail_port']) { $errors['mail_port'] = 'Porta obrigatória'; } if (!$vars['mail_protocol']) { $errors['mail_protocol'] = 'Selecione protocolo'; } if (!$vars['mail_fetchfreq'] || !is_numeric($vars['mail_fetchfreq'])) { $errors['mail_fetchfreq'] = 'Buscar intervalo obrigatório'; } if (!$vars['mail_fetchmax'] || !is_numeric($vars['mail_fetchmax'])) { $errors['mail_fetchmax'] = 'Máximo de emails exigidos'; } } if ($vars['smtp_active']) { if (!$vars['smtp_host']) { $errors['smtp_host'] = 'Nome do host obrigatório'; } if (!$vars['smtp_port']) { $errors['smtp_port'] = 'Porta obrigatória'; } } if (!$errors && ($vars['mail_host'] && $vars['userid'])) { $sql = 'SELECT email_id FROM ' . EMAIL_TABLE . ' WHERE mail_host=' . db_input($vars['mail_host']) . ' AND userid=' . db_input($vars['userid']); if ($id) { $sql .= ' AND email_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['userid'] = $errors['host'] = 'Outro departamento está usando combinação de nome/host.'; } } if (!$errors && $vars['mail_active']) { //note: password is unencrypted at this point...MailFetcher expect plain text. $fetcher = new MailFetcher($vars['userid'], $vars['userpass'], $vars['mail_host'], $vars['mail_port'], $vars['mail_protocol'], $vars['mail_encryption']); if (!$fetcher->connect()) { $errors['userpass'] = '******' . $vars['mail_protocol'] . ' configurações'; $errors['mail'] = '<br>' . $fetcher->getLastError(); } } if (!$errors && $vars['smtp_active']) { //Check SMTP login only. require_once 'Mail.php'; // PEAR Mail package $smtp = mail::factory('smtp', array('host' => $vars['smtp_host'], 'port' => $vars['smtp_port'], 'auth' => $vars['smtp_auth'] ? true : false, 'username' => $vars['userid'], 'password' => $vars['userpass'], 'timeout' => 20, 'debug' => false)); $mail = $smtp->connect(); if (PEAR::isError($mail)) { $errors['userpass'] = '******'; $errors['smtp'] = '<br>' . $mail->getMessage(); } else { $smtp->disconnect(); //Thank you, sir! } } if (!$errors) { $sql = 'updated=NOW(),mail_errors=0, mail_lastfetch=NULL' . ',email=' . db_input($vars['email']) . ',name=' . db_input(Format::striptags($vars['name'])) . ',dept_id=' . db_input($vars['dept_id']) . ',priority_id=' . db_input($vars['priority_id']) . ',noautoresp=' . db_input(isset($vars['noautoresp']) ? 1 : 0) . ',userid=' . db_input($vars['userid']) . ',userpass='******'userpass'], SECRET_SALT)) . ',mail_active=' . db_input($vars['mail_active']) . ',mail_host=' . db_input($vars['mail_host']) . ',mail_protocol=' . db_input($vars['mail_protocol'] ? $vars['mail_protocol'] : 'POP') . ',mail_encryption=' . db_input($vars['mail_encryption']) . ',mail_port=' . db_input($vars['mail_port'] ? $vars['mail_port'] : 0) . ',mail_fetchfreq=' . db_input($vars['mail_fetchfreq'] ? $vars['mail_fetchfreq'] : 0) . ',mail_fetchmax=' . db_input($vars['mail_fetchmax'] ? $vars['mail_fetchmax'] : 0) . ',mail_delete=' . db_input(isset($vars['mail_delete']) ? $vars['mail_delete'] : 0) . ',smtp_active=' . db_input($vars['smtp_active']) . ',smtp_host=' . db_input($vars['smtp_host']) . ',smtp_port=' . db_input($vars['smtp_port'] ? $vars['smtp_port'] : 0) . ',smtp_auth=' . db_input($vars['smtp_auth']); if ($id) { //update $sql = 'UPDATE ' . EMAIL_TABLE . ' SET ' . $sql . ' WHERE email_id=' . db_input($id); if (!db_query($sql) || !db_affected_rows()) { $errors['err'] = 'Não é possível atualizar e-mail. Erro interno'; } } else { $sql = 'INSERT INTO ' . EMAIL_TABLE . ' SET ' . $sql . ',created=NOW()'; if (!db_query($sql) or !($emailID = db_insert_id())) { $errors['err'] = 'Não é possível adicionar e-mail. Erro interno'; } else { return $emailID; } //newly created email. } } else { $errors['err'] = 'Erro(s). Tente novamente'; } return $errors ? FALSE : TRUE; }
/** * postEmail * * After some security and sanity checks, attaches the body and subject * of the message in reply to this thread item * * Parameters: * mailinfo - (array) of information about the email, with at least the * following keys * - mid - (string) email message-id * - name - (string) personal name of email originator * - email - (string<email>) originating email address * - subject - (string) email subject line (decoded) * - body - (string) email message body (decoded) */ function postEmail($mailinfo) { // +==================+===================+=============+ // | Orig Thread-Type | Reply Thread-Type | Requires | // +==================+===================+=============+ // | * | Message (M) | From: Owner | // | * | Note (N) | From: Staff | // | Response (R) | Message (M) | | // | Message (M) | Response (R) | From: Staff | // +------------------+-------------------+-------------+ if (!($ticket = $this->getTicket())) { // Kind of hard to continue a discussion without a ticket ... return false; } elseif ($this->getEmailMessageId() == $mailinfo['mid']) { // Reporting success so the email can be moved or deleted. return true; } $vars = array('mid' => $mailinfo['mid'], 'header' => $mailinfo['header'], 'ticketId' => $ticket->getId(), 'poster' => $mailinfo['name'], 'origin' => 'Email', 'source' => 'Email', 'ip' => '', 'reply_to' => $this); if (isset($mailinfo['attachments'])) { $vars['attachments'] = $mailinfo['attachments']; } $body = $mailinfo['message']; // Disambiguate if the user happens also to be a staff member of the // system. The current ticket owner should _always_ post messages // instead of notes or responses if (strcasecmp($mailinfo['email'], $ticket->getEmail()) == 0) { $vars['message'] = $body; return $ticket->postMessage($vars, 'Email'); } elseif ($staff_id = Staff::getIdByEmail($mailinfo['email'])) { $vars['staffId'] = $staff_id; $poster = Staff::lookup($staff_id); $errors = array(); $vars['note'] = $body; return $ticket->postNote($vars, $errors, $poster); } elseif (Email::getIdByEmail($mailinfo['email'])) { // Don't process the email -- it came FROM this system return true; } else { $vars['message'] = sprintf("Received From: %s\n\n%s", $mailinfo['email'], $body); return $ticket->postMessage($vars, 'Email'); } // Currently impossible, but indicate that this thread object could // not append the incoming email. return false; }
/** * postEmail * * After some security and sanity checks, attaches the body and subject * of the message in reply to this thread item * * Parameters: * mailinfo - (array) of information about the email, with at least the * following keys * - mid - (string) email message-id * - name - (string) personal name of email originator * - email - (string<email>) originating email address * - subject - (string) email subject line (decoded) * - body - (string) email message body (decoded) */ function postEmail($mailinfo) { global $ost; // +==================+===================+=============+ // | Orig Thread-Type | Reply Thread-Type | Requires | // +==================+===================+=============+ // | * | Message (M) | From: Owner | // | * | Note (N) | From: Staff | // | Response (R) | Message (M) | | // | Message (M) | Response (R) | From: Staff | // +------------------+-------------------+-------------+ if (!($ticket = $this->getTicket())) { // Kind of hard to continue a discussion without a ticket ... return false; } elseif ($this->getEmailMessageId() == $mailinfo['mid']) { // Reporting success so the email can be moved or deleted. return true; } // Mail sent by this system will have a message-id format of // <*****@*****.**> // where code is a predictable string based on the SECRET_SALT of // this osTicket installation. If this incoming mail matches the // code, then it very likely originated from this system and looped @(list($code) = explode('-', $mailinfo['mid'], 2)); if (0 === strcasecmp(ltrim($code, '<'), substr(md5('mail' . SECRET_SALT), -9))) { // This mail was sent by this system. It was received due to // some kind of mail delivery loop. It should not be considered // a response to an existing thread entry if ($ost) { $ost->log(LOG_ERR, _S('Email loop detected'), sprintf(_S('It appears as though <%s> is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.'), $mailinfo['email']), false, true); } return true; } $vars = array('mid' => $mailinfo['mid'], 'header' => $mailinfo['header'], 'ticketId' => $ticket->getId(), 'poster' => $mailinfo['name'], 'origin' => 'Email', 'source' => 'Email', 'ip' => '', 'reply_to' => $this, 'recipients' => $mailinfo['recipients'], 'to-email-id' => $mailinfo['to-email-id']); $errors = array(); if (isset($mailinfo['attachments'])) { $vars['attachments'] = $mailinfo['attachments']; } $body = $mailinfo['message']; // Disambiguate if the user happens also to be a staff member of the // system. The current ticket owner should _always_ post messages // instead of notes or responses if ($mailinfo['userId'] || strcasecmp($mailinfo['email'], $ticket->getEmail()) == 0) { $vars['message'] = $body; $vars['userId'] = $mailinfo['userId'] ? $mailinfo['userId'] : $ticket->getUserId(); return $ticket->postMessage($vars, 'Email'); } elseif ($mailinfo['staffId'] || ($mailinfo['staffId'] = Staff::getIdByEmail($mailinfo['email']))) { $vars['staffId'] = $mailinfo['staffId']; $poster = Staff::lookup($mailinfo['staffId']); $vars['note'] = $body; return $ticket->postNote($vars, $errors, $poster); } elseif (Email::getIdByEmail($mailinfo['email'])) { // Don't process the email -- it came FROM this system return true; } elseif (isset($mailinfo['thread-type'])) { switch ($mailinfo['thread-type']) { case 'N': $vars['note'] = $body; $poster = $mailinfo['email']; return $ticket->postNote($vars, $errors, $poster); } } else { //XXX: Are we potentially leaking the email address to // collaborators? $vars['message'] = sprintf("Received From: %s\n\n%s", $mailinfo['email'], $body); $vars['userId'] = 0; //Unknown user! //XXX: Assume ticket owner? return $ticket->postMessage($vars, 'Email'); } // Currently impossible, but indicate that this thread object could // not append the incoming email. return false; }
function getHeaderInfo($mid) { if (!($headerinfo = imap_headerinfo($this->mbox, $mid)) || !$headerinfo->from) { return null; } $sender = $headerinfo->from[0]; //Just what we need... $header = array('name' => @$sender->personal, 'email' => trim(strtolower($sender->mailbox) . '@' . $sender->host), 'subject' => @$headerinfo->subject, 'mid' => trim(@$headerinfo->message_id), 'header' => $this->getHeader($mid), 'in-reply-to' => $headerinfo->in_reply_to, 'references' => $headerinfo->references); if ($replyto = $headerinfo->reply_to) { $header['reply-to'] = $replyto[0]->mailbox . '@' . $replyto[0]->host; $header['reply-to-name'] = $replyto[0]->personal; } //Try to determine target email - useful when fetched inbox has // aliases that are independent emails within osTicket. $emailId = 0; $tolist = array(); if ($headerinfo->to) { $tolist = array_merge($tolist, $headerinfo->to); } if ($headerinfo->cc) { $tolist = array_merge($tolist, $headerinfo->cc); } if ($headerinfo->bcc) { $tolist = array_merge($tolist, $headerinfo->bcc); } foreach ($tolist as $addr) { if ($emailId = Email::getIdByEmail(strtolower($addr->mailbox) . '@' . $addr->host)) { break; } } $header['emailId'] = $emailId; // Ensure we have a message-id. If unable to read it out of the // email, use the hash of the entire email headers if (!$header['mid'] && $header['header']) { if (!($header['mid'] = Mail_Parse::findHeaderEntry($header['header'], 'message-id'))) { $header['mid'] = '<' . md5($header['header']) . '@local>'; } } return $header; }
function save($id, $vars, &$errors) { if ($id && $id != $vars['staff_id']) { $errors['err'] = _('Internal Error'); } if (!$vars['firstname'] || !$vars['lastname']) { $errors['name'] = _('First and last name required'); } if (!$vars['username'] || strlen($vars['username']) < 3) { $errors['username'] = _('Username required'); } else { //check if the username is already in-use. $sql = 'SELECT staff_id FROM ' . STAFF_TABLE . ' WHERE username='******'username']); if ($id) { $sql .= ' AND staff_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['username'] = _('Username already in-use'); } } // Check email. if (!$vars['email'] || !Validator::is_email($vars['email'])) { $errors['email'] = _('Valid email required'); } elseif (Email::getIdByEmail($vars['email'])) { $errors['email'] = _('Already in-use system email'); } else { //check if the email is already in-use. $sql = 'SELECT staff_id FROM ' . STAFF_TABLE . ' WHERE email=' . db_input($vars['email']); if ($id) { $sql .= ' AND staff_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['email'] = _('Already in-use email'); } } if ($vars['phone'] && !Validator::is_phone($vars['phone'])) { $errors['phone'] = _('Valid number required'); } if ($vars['mobile'] && !Validator::is_phone($vars['mobile'])) { $errors['mobile'] = _('Valid number required'); } // Chek password if ($vars['npassword'] || $vars['vpassword'] || !$id) { if (!$vars['npassword'] && !$id) { $errors['npassword'] = _('Temp password required'); } elseif ($vars['npassword'] && strcmp($vars['npassword'], $vars['vpassword'])) { $errors['vpassword'] = _('Password(s) do not match'); } elseif ($vars['npassword'] && strlen($vars['npassword']) < 6) { $errors['npassword'] = _('Must be at least 6 characters'); } elseif ($vars['npassword'] && strlen($vars['npassword']) > 128) { $errors['npassword'] = _('Password too long'); } } // Check department if (!$vars['dept_id']) { $errors['dept'] = _('Department required'); } elseif ($id && $this->getDeptId() != $vars['dept_id']) { //check if the user is still dept. manager. $sql = 'SELECT dept_name FROM ' . DEPT_TABLE . ' WHERE dept_id=' . db_input($this->getDeptId()) . ' AND manager_id=' . db_input($id); if (db_num_rows(db_query($sql))) { $errors['dept'] = _('The user is currently manager of his/her department'); } } // Check if the role is select and that it remains at least one administrator if (!$vars['role_id']) { $errors['role'] = _('Role required'); } elseif ($vars['role_id'] == "1") { $isadmin = "1"; } elseif ($id && db_count('SELECT COUNT(*) FROM ' . STAFF_TABLE . ' WHERE staff_id = ' . db_input($id) . ' AND isadmin = 1') == 1 && db_count('SELECT COUNT(*) FROM ' . STAFF_TABLE . ' WHERE isadmin = 1') == 1) { $errors['role'] = _('At least an administrator must remain'); } else { $isadmin = "0"; } if (!$errors) { $sql = ' SET updated=NOW() ' . ',isadmin=' . db_input($isadmin) . ',isactive=' . db_input($vars['isactive']) . ',isvisible=' . db_input(isset($vars['isvisible']) ? 1 : 0) . ',onvacation=' . db_input(isset($vars['onvacation']) ? 1 : 0) . ',dept_id=' . db_input($vars['dept_id']) . ',role_id=' . db_input($vars['role_id']) . ',username='******'username'])) . ',firstname=' . db_input(Format::striptags($vars['firstname'])) . ',lastname=' . db_input(Format::striptags($vars['lastname'])) . ',email=' . db_input($vars['email']) . ',phone="' . db_input($vars['phone'], false) . '"' . ',mobile="' . db_input($vars['mobile'], false) . '"' . ',signature=' . db_input(Format::striptags($vars['signature'])); if ($vars['npassword']) { $hash = PhpassHashedPass::hash($vars['npassword']); $sql .= ',passwd=' . db_input($hash); } if (isset($vars['resetpasswd'])) { $sql .= ',change_passwd=1'; } if ($id) { $sql = 'UPDATE ' . STAFF_TABLE . ' ' . $sql . ' WHERE staff_id=' . db_input($id); if (!db_query($sql) || !db_affected_rows()) { $errors['err'] = _('Unable to update the user. Internal error occured'); } } else { $sql = 'INSERT INTO ' . STAFF_TABLE . ' ' . $sql . ',created=NOW()'; if (db_query($sql) && ($uID = db_insert_id())) { return $uID; } $errors['err'] = _('Unable to create user. Internal error'); } } return $errors ? false : true; }
function parse($stream) { global $cfg; $contents = ''; if (is_resource($stream)) { while (!feof($stream)) { $contents .= fread($stream, 8192); } } else { $contents = $stream; } $parser = new Mail_Parse($contents); if (!$parser->decode()) { //Decode...returns false on decoding errors return $this->err('Email parse failed [' . $parser->getError() . ']'); } $data = array(); //FROM address: who sent the email. if (($fromlist = $parser->getFromAddressList()) && !PEAR::isError($fromlist)) { $from = $fromlist[0]; //Default. foreach ($fromlist as $fromobj) { if (!Validator::is_email($fromobj->mailbox . '@' . $fromobj->host)) { continue; } $from = $fromobj; break; } $data['email'] = $from->mailbox . '@' . $from->host; $data['name'] = trim($from->personal, '"'); if ($from->comment && $from->comment[0]) { $data['name'] .= ' (' . $from->comment[0] . ')'; } //Use email address as name when FROM address doesn't have a name. if (!$data['name'] && $data['email']) { $data['name'] = $data['email']; } } //TO Address:Try to figure out the email address... associated with the incoming email. $emailId = 0; if ($tolist = $parser->getToAddressList()) { foreach ($tolist as $toaddr) { if ($emailId = Email::getIdByEmail($toaddr->mailbox . '@' . $toaddr->host)) { break; } } } //maybe we got CC'ed?? if (!$emailId && ($cclist = $parser->getCcAddressList())) { foreach ($cclist as $ccaddr) { if ($emailId = Email::getIdByEmail($ccaddr->mailbox . '@' . $ccaddr->host)) { break; } } } $data['subject'] = $parser->getSubject(); $data['message'] = Format::stripEmptyLines($parser->getBody()); $data['header'] = $parser->getHeader(); $data['mid'] = $parser->getMessageId(); $data['priorityId'] = $parser->getPriority(); $data['emailId'] = $emailId; $data['in-reply-to'] = $parser->struct->headers['in-reply-to']; $data['references'] = $parser->struct->headers['references']; if (($replyto = $parser->getReplyTo()) && !PEAR::isError($replyto)) { $replyto = $replyto[0]; $data['reply-to'] = $replyto->mailbox . '@' . $replyto->host; if ($replyto->personal) { $data['reply-to-name'] = trim($replyto->personal, " \t\n\r\v\""); } } if ($cfg && $cfg->allowEmailAttachments()) { $data['attachments'] = $parser->getAttachments(); } return $data; }
function updatePref($var, &$errors) { if (!$var || $errors) { return false; } $f = array(); $f['helpdesk_url'] = array('type' => 'string', 'required' => 1, 'error' => 'Helpdesk URL erforderlich'); //TODO: Add url validation $f['helpdesk_title'] = array('type' => 'string', 'required' => 1, 'error' => 'URL del centro de ayuda Requerida'); $f['default_dept_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Titulo Requerido'); $f['default_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Departamento por defecto Requerido'); $f['default_template_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Email pr defecto Requerido'); $f['staff_session_timeout'] = array('type' => 'int', 'required' => 1, 'error' => 'Debes selecionar una Plantilla'); $f['client_session_timeout'] = array('type' => 'int', 'required' => 1, 'error' => 'Introduzca el tiempo de inactividad en minutos'); $f['time_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Formato de hora Requerido'); //TODO: Add date format validation $f['date_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Formato de fecha Requerido'); $f['datetime_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Formato de fecha y hora Requerido'); $f['daydatetime_format'] = array('type' => 'string', 'required' => 1, 'error' => 'Formato de fecha con dia y hora Requerido'); $f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => 'Email valido Requerido'); $f['autolock_minutes'] = array('type' => 'int', 'required' => 1, 'error' => 'Introduzca tiempo de Bloqueo en minutos'); //TODO: check option fields for validity. //do the validation. $val = new Validator(); $val->setFields($f); if (!$val->validate($var)) { $errors = array_merge($errors, $val->errors()); } if ($var['ticket_alert_active'] && (!isset($var['ticket_alert_admin']) && !isset($var['ticket_alert_dept_manager']) && !isset($var['ticket_alert_dept_members']))) { $errors['ticket_alert_active'] = 'No ha selecionado un destinario'; } if ($var['message_alert_active'] && (!isset($var['message_alert_laststaff']) && !isset($var['message_alert_assigned']) && !isset($var['message_alert_dept_manager']))) { $errors['message_alert_active'] = 'No ha selecionado un destinario'; } if ($var['note_alert_active'] && (!isset($var['note_alert_laststaff']) && !isset($var['note_alert_assigned']) && !isset($var['note_alert_dept_manager']))) { $errors['note_alert_active'] = 'No ha selecionado un destinario'; } if ($var['strip_quoted_reply'] && !$var['reply_separator']) { $errors['reply_separator'] = 'Separador de respuesta Requerido (?)'; } if ($var['enable_captcha']) { if (!extension_loaded('gd')) { $errors['enable_captcha'] = 'La extensión GD es Requerida'; } elseif (!function_exists('imagepng')) { $errors['enable_captcha'] = 'PNG debe ser soportado para el Capcha'; } } if (!$errors['admin_email'] && Email::getIdByEmail($var['admin_email'])) { //Make sure admin email is not also a system email. $errors['admin_email'] = 'Esta cuenta de correo ya esta siendo utilizada como cuenta del Sistema'; } if ($errors) { return false; } //No go! //We are good to go...blanket update! $sql = 'UPDATE ' . CONFIG_TABLE . ' SET isonline=' . db_input($var['isonline']) . ',timezone_offset=' . db_input($var['timezone_offset']) . ',enable_daylight_saving=' . db_input(isset($var['enable_daylight_saving']) ? 1 : 0) . ',staff_ip_binding=' . db_input(isset($var['staff_ip_binding']) ? 1 : 0) . ',staff_max_logins=' . db_input($var['staff_max_logins']) . ',staff_login_timeout=' . db_input($var['staff_login_timeout']) . ',staff_session_timeout=' . db_input($var['staff_session_timeout']) . ',client_max_logins=' . db_input($var['client_max_logins']) . ',client_login_timeout=' . db_input($var['client_login_timeout']) . ',client_session_timeout=' . db_input($var['client_session_timeout']) . ',max_page_size=' . db_input($var['max_page_size']) . ',log_level=' . db_input($var['log_level']) . ',log_graceperiod=' . db_input($var['log_graceperiod']) . ',max_open_tickets=' . db_input($var['max_open_tickets']) . ',autolock_minutes=' . db_input($var['autolock_minutes']) . ',overdue_grace_period=' . db_input($var['overdue_grace_period']) . ',alert_email_id=' . db_input($var['alert_email_id']) . ',default_email_id=' . db_input($var['default_email_id']) . ',default_dept_id=' . db_input($var['default_dept_id']) . ',default_priority_id=' . db_input($var['default_priority_id']) . ',default_template_id=' . db_input($var['default_template_id']) . ',default_smtp_id=' . db_input($var['default_smtp_id']) . ',spoof_default_smtp=' . db_input($var['default_smtp'] && isset($var['spoof_default_smtp']) ? 1 : 0) . ',clickable_urls=' . db_input(isset($var['clickable_urls']) ? 1 : 0) . ',allow_priority_change=' . db_input(isset($var['allow_priority_change']) ? 1 : 0) . ',use_email_priority=' . db_input(isset($var['use_email_priority']) ? 1 : 0) . ',enable_captcha=' . db_input(isset($var['enable_captcha']) ? 1 : 0) . ',enable_auto_cron=' . db_input(isset($var['enable_auto_cron']) ? 1 : 0) . ',enable_mail_fetch=' . db_input(isset($var['enable_mail_fetch']) ? 1 : 0) . ',enable_email_piping=' . db_input(isset($var['enable_email_piping']) ? 1 : 0) . ',send_sql_errors=' . db_input(isset($var['send_sql_errors']) ? 1 : 0) . ',send_login_errors=' . db_input(isset($var['send_login_errors']) ? 1 : 0) . ',save_email_headers=' . db_input(isset($var['save_email_headers']) ? 1 : 0) . ',strip_quoted_reply=' . db_input(isset($var['strip_quoted_reply']) ? 1 : 0) . ',log_ticket_activity=' . db_input(isset($var['log_ticket_activity']) ? 1 : 0) . ',ticket_autoresponder=' . db_input($var['ticket_autoresponder']) . ',message_autoresponder=' . db_input($var['message_autoresponder']) . ',ticket_notice_active=' . db_input($var['ticket_notice_active']) . ',ticket_alert_active=' . db_input($var['ticket_alert_active']) . ',ticket_alert_admin=' . db_input(isset($var['ticket_alert_admin']) ? 1 : 0) . ',ticket_alert_dept_manager=' . db_input(isset($var['ticket_alert_dept_manager']) ? 1 : 0) . ',ticket_alert_dept_members=' . db_input(isset($var['ticket_alert_dept_members']) ? 1 : 0) . ',message_alert_active=' . db_input($var['message_alert_active']) . ',message_alert_laststaff=' . db_input(isset($var['message_alert_laststaff']) ? 1 : 0) . ',message_alert_assigned=' . db_input(isset($var['message_alert_assigned']) ? 1 : 0) . ',message_alert_dept_manager=' . db_input(isset($var['message_alert_dept_manager']) ? 1 : 0) . ',note_alert_active=' . db_input($var['note_alert_active']) . ',note_alert_laststaff=' . db_input(isset($var['note_alert_laststaff']) ? 1 : 0) . ',note_alert_assigned=' . db_input(isset($var['note_alert_assigned']) ? 1 : 0) . ',note_alert_dept_manager=' . db_input(isset($var['note_alert_dept_manager']) ? 1 : 0) . ',overdue_alert_active=' . db_input($var['overdue_alert_active']) . ',overdue_alert_assigned=' . db_input(isset($var['overdue_alert_assigned']) ? 1 : 0) . ',overdue_alert_dept_manager=' . db_input(isset($var['overdue_alert_dept_manager']) ? 1 : 0) . ',overdue_alert_dept_members=' . db_input(isset($var['overdue_alert_dept_members']) ? 1 : 0) . ',auto_assign_reopened_tickets=' . db_input(isset($var['auto_assign_reopened_tickets']) ? 1 : 0) . ',show_assigned_tickets=' . db_input(isset($var['show_assigned_tickets']) ? 1 : 0) . ',show_answered_tickets=' . db_input(isset($var['show_answered_tickets']) ? 1 : 0) . ',hide_staff_name=' . db_input(isset($var['hide_staff_name']) ? 1 : 0) . ',overlimit_notice_active=' . db_input($var['overlimit_notice_active']) . ',random_ticket_ids=' . db_input($var['random_ticket_ids']) . ',time_format=' . db_input($var['time_format']) . ',date_format=' . db_input($var['date_format']) . ',datetime_format=' . db_input($var['datetime_format']) . ',daydatetime_format=' . db_input($var['daydatetime_format']) . ',reply_separator=' . db_input(trim($var['reply_separator'])) . ',admin_email=' . db_input($var['admin_email']) . ',helpdesk_title=' . db_input($var['helpdesk_title']) . ',helpdesk_url=' . db_input($var['helpdesk_url']) . ' WHERE id=' . $this->getId(); //echo $sql; if (db_query($sql)) { if (db_affected_rows()) { //Something actually changed!!!! $this->reload(); //Reload the new info. require_once INCLUDE_DIR . 'class.cron.php'; Sys::purgeLogs(); //Cleanup the logs --- too bad if it was a mistaken config. Cron::TicketMonitor(); //Age & cleanup } return true; } return false; }
function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true) { global $cfg, $thisclient, $_FILES; //Check for 403 if ($vars['email'] && Validator::is_email($vars['email'])) { //Make sure the email address is not banned if (EmailFilter::isBanned($vars['email'])) { $errors['err'] = 'Ticket denied. Error #403'; Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $vars['email']); return 0; } //Make sure the open ticket limit hasn't been reached. (LOOP CONTROL) if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($client = Client::lookupByEmail($vars['email'])) && ($openTickets = $client->getNumOpenTickets()) && $opentickets >= $cfg->getMaxOpenTickets()) { $errors['err'] = "You've reached the maximum open tickets allowed."; Sys::log(LOG_WARNING, 'Ticket denied -' . $vars['email'], sprintf('Max open tickets (%d) reached for %s ', $cfg->getMaxOpenTickets(), $vars['email'])); return 0; } } // Make sure email contents should not be rejected if (($email_filter = new EmailFilter($vars)) && ($filter = $email_filter->shouldReject())) { $errors['err'] = 'Ticket denied. Error #403'; Sys::log(LOG_WARNING, 'Ticket denied', sprintf('Banned email - %s by filter "%s"', $vars['email'], $filter->getName())); return 0; } $id = 0; $fields = array(); $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required'); $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required'); $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required'); $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required'); switch (strtolower($origin)) { case 'web': $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic'); break; case 'staff': $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required'); $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Topic required'); $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY'); case 'api': $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source'); break; case 'email': $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown'); break; default: # TODO: Return error message $errors['err'] = $errors['origin'] = 'Invalid origin given'; } $fields['priorityId'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority'); $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required'); if (!Validator::process($fields, $vars, $errors) && !$errors['err']) { $errors['err'] = 'Missing or invalid data - check the errors and try again'; } //Make sure phone extension is valid if ($vars['phone_ext']) { if (!is_numeric($vars['phone_ext']) && !$errors['phone']) { $errors['phone'] = 'Invalid phone ext.'; } elseif (!$vars['phone']) { //make sure they just didn't enter ext without phone # XXX: reconsider allowing! $errors['phone'] = 'Phone number required'; } } //Make sure the due date is valid if ($vars['duedate']) { if (!$vars['time'] || strpos($vars['time'], ':') === false) { $errors['time'] = 'Select time'; } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) { $errors['duedate'] = 'Invalid duedate'; } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) { $errors['duedate'] = 'Due date must be in the future'; } } # Perform email filter actions on the new ticket arguments XXX: Move filter to the top and check for reject... if (!$errors && $email_filter) { $email_filter->apply($vars); } # Some things will need to be unpacked back into the scope of this # function if (isset($vars['autorespond'])) { $autorespond = $vars['autorespond']; } //Any error above is fatal. if ($errors) { return 0; } // OK...just do it. $deptId = $vars['deptId']; //pre-selected Dept if any. $priorityId = $vars['priorityId']; $source = ucfirst($vars['source']); $topic = NULL; // Intenal mapping magic...see if we need to overwrite anything if (isset($vars['topicId']) && ($topic = Topic::lookup($vars['topicId']))) { //Ticket created via web by user/or staff $deptId = $deptId ? $deptId : $topic->getDeptId(); $priorityId = $priorityId ? $priorityId : $topic->getPriorityId(); if ($autorespond) { $autorespond = $topic->autoRespond(); } $source = $vars['source'] ? $vars['source'] : 'Web'; } elseif ($vars['emailId'] && !$vars['deptId'] && ($email = Email::lookup($vars['emailId']))) { //Emailed Tickets $deptId = $email->getDeptId(); $priorityId = $priorityId ? $priorityId : $email->getPriorityId(); if ($autorespond) { $autorespond = $email->autoRespond(); } $email = null; $source = 'Email'; } elseif ($vars['deptId']) { //Opened by staff. $deptId = $vars['deptId']; $source = ucfirst($vars['source']); } //Last minute checks $priorityId = $priorityId ? $priorityId : $cfg->getDefaultPriorityId(); $deptId = $deptId ? $deptId : $cfg->getDefaultDeptId(); $topicId = $vars['topicId'] ? $vars['topicId'] : 0; $ipaddress = $vars['ip'] ? $vars['ip'] : $_SERVER['REMOTE_ADDR']; //We are ready son...hold on to the rails. $extId = Ticket::genExtRandID(); $sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,ticketID=' . db_input($extId) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,priority_id=' . db_input($priorityId) . ' ,email=' . db_input($vars['email']) . ' ,name=' . db_input(Format::striptags($vars['name'])) . ' ,subject=' . db_input(Format::striptags($vars['subject'])) . ' ,phone="' . db_input($vars['phone'], false) . '"' . ' ,phone_ext=' . db_input($vars['phone_ext'] ? $vars['phone_ext'] : '') . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source); //Make sure the origin is staff - avoid firebug hack! if ($vars['duedate'] && !strcasecmp($origin, 'staff')) { $sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time']))); } if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) { return null; } /* -------------------- POST CREATE ------------------------ */ $dept = $ticket->getDept(); if (!$cfg->useRandomIds()) { //Sequential ticketIDs support really..really suck arse. $extId = $id; //To make things really easy we are going to use autoincrement ticket_id. db_query('UPDATE ' . TICKET_TABLE . ' SET ticketID=' . db_input($extId) . ' WHERE ticket_id=' . $id . ' LIMIT 1'); //TODO: RETHING what happens if this fails?? [At the moment on failure random ID is used...making stuff usable] } //post the message. $msgid = $ticket->postMessage($vars['message'], $source, $vars['mid'], $vars['header'], true); // Configure service-level-agreement for this ticket $ticket->selectSLAId($vars['slaId']); //Auto assign staff or team - auto assignment based on filter rules. if ($vars['staffId'] && !$vars['assignId']) { $ticket->assignToStaff($vars['staffId'], 'auto-assignment'); } if ($vars['teamId'] && !$vars['assignId']) { $ticket->assignToTeam($vars['teamId'], 'auto-assignment'); } /********** double check auto-response ************/ //Overwrite auto responder if the FROM email is one of the internal emails...loop control. if ($autorespond && Email::getIdByEmail($ticket->getEmail())) { $autorespond = false; } if ($autorespond && $dept && !$dept->autoRespONNewTicket()) { $autorespond = false; } # Messages that are clearly auto-responses from email systems should # not have a return 'ping' message if ($autorespond && $vars['header'] && EmailFilter::isAutoResponse(Mail_Parse::splitHeaders($vars['header']))) { $autorespond = false; } //Don't auto respond to mailer daemons. if ($autorespond && (strpos(strtolower($vars['email']), 'mailer-daemon@') !== false || strpos(strtolower($vars['email']), 'postmaster@') !== false)) { $autorespond = false; } /***** See if we need to send some alerts ****/ $ticket->onNewTicket($vars['message'], $autorespond, $alertstaff); /************ check if the user JUST reached the max. open tickets limit **********/ if ($cfg->getMaxOpenTickets() > 0 && ($client = $ticket->getClient()) && $client->getNumOpenTickets() == $cfg->getMaxOpenTickets()) { $ticket->onOpenLimit($autorespond && strcasecmp($origin, 'staff')); } /* Phew! ... time for tea (KETEPA) */ return $ticket; }
function save($id, $vars, &$errors) { $vars['username'] = Format::striptags($vars['username']); $vars['firstname'] = Format::striptags($vars['firstname']); $vars['lastname'] = Format::striptags($vars['lastname']); if ($id && $id != $vars['id']) { $errors['err'] = 'Internal Error'; } if (!$vars['firstname']) { $errors['firstname'] = 'First name required'; } if (!$vars['lastname']) { $errors['lastname'] = 'Last name required'; } $error = ''; if (!$vars['username'] || !Validator::is_username($vars['username'], $error)) { $errors['username'] = $error ? $error : 'Username required'; } elseif (($uid = Staff::getIdByUsername($vars['username'])) && $uid != $id) { $errors['username'] = '******'; } if (!$vars['email'] || !Validator::is_email($vars['email'])) { $errors['email'] = 'Valid email required'; } elseif (Email::getIdByEmail($vars['email'])) { $errors['email'] = 'Already in-use system email'; } elseif (($uid = Staff::getIdByEmail($vars['email'])) && $uid != $id) { $errors['email'] = 'Email already in use by another staff member'; } if ($vars['phone'] && !Validator::is_phone($vars['phone'])) { $errors['phone'] = 'Valid number required'; } if ($vars['mobile'] && !Validator::is_phone($vars['mobile'])) { $errors['mobile'] = 'Valid number required'; } if ($vars['passwd1'] || $vars['passwd2'] || !$id) { if ($vars['passwd1'] && strcmp($vars['passwd1'], $vars['passwd2'])) { $errors['passwd2'] = 'Password(s) do not match'; } elseif ($vars['backend'] != 'local' || $vars['welcome_email']) { // Password can be omitted } elseif (!$vars['passwd1'] && !$id) { $errors['passwd1'] = 'Temp. password required'; $errors['temppasswd'] = 'Required'; } elseif ($vars['passwd1'] && strlen($vars['passwd1']) < 6) { $errors['passwd1'] = 'Must be at least 6 characters'; } } if (!$vars['dept_id']) { $errors['dept_id'] = 'Department required'; } if (!$vars['group_id']) { $errors['group_id'] = 'Group required'; } if (!$vars['timezone_id']) { $errors['timezone_id'] = 'Time zone required'; } if ($errors) { return false; } $sql = 'SET updated=NOW() ' . ' ,isadmin=' . db_input($vars['isadmin']) . ' ,isactive=' . db_input($vars['isactive']) . ' ,isvisible=' . db_input(isset($vars['isvisible']) ? 1 : 0) . ' ,onvacation=' . db_input(isset($vars['onvacation']) ? 1 : 0) . ' ,assigned_only=' . db_input(isset($vars['assigned_only']) ? 1 : 0) . ' ,dept_id=' . db_input($vars['dept_id']) . ' ,group_id=' . db_input($vars['group_id']) . ' ,timezone_id=' . db_input($vars['timezone_id']) . ' ,daylight_saving=' . db_input(isset($vars['daylight_saving']) ? 1 : 0) . ' ,username='******'username']) . ' ,firstname=' . db_input($vars['firstname']) . ' ,lastname=' . db_input($vars['lastname']) . ' ,email=' . db_input($vars['email']) . ' ,backend=' . db_input($vars['backend']) . ' ,phone="' . db_input(Format::phone($vars['phone']), false) . '"' . ' ,phone_ext=' . db_input($vars['phone_ext']) . ' ,mobile="' . db_input(Format::phone($vars['mobile']), false) . '"' . ' ,signature=' . db_input(Format::sanitize($vars['signature'])) . ' ,notes=' . db_input(Format::sanitize($vars['notes'])); if ($vars['passwd1']) { $sql .= ' ,passwd=' . db_input(Passwd::hash($vars['passwd1'])); if (isset($vars['change_passwd'])) { $sql .= ' ,change_passwd=1'; } } elseif (!isset($vars['change_passwd'])) { $sql .= ' ,change_passwd=0'; } if ($id) { $sql = 'UPDATE ' . STAFF_TABLE . ' ' . $sql . ' WHERE staff_id=' . db_input($id); if (db_query($sql) && db_affected_rows()) { return true; } $errors['err'] = 'Unable to update the user. Internal error occurred'; } else { $sql = 'INSERT INTO ' . STAFF_TABLE . ' ' . $sql . ', created=NOW()'; if (db_query($sql) && ($uid = db_insert_id())) { return $uid; } $errors['err'] = 'Unable to create user. Internal error'; } return false; }
static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true) { global $ost, $cfg, $thisclient, $_FILES; // Don't enforce form validation for email $field_filter = function ($type) use($origin) { return function ($f) use($origin, $type) { // Ultimately, only offer validation errors for web for // non-internal fields. For email, no validation can be // performed. For other origins, validate as usual switch (strtolower($origin)) { case 'email': return false; case 'staff': // Required 'Contact Information' fields aren't required // when staff open tickets return $type != 'user' || in_array($f->get('name'), array('name', 'email')); case 'web': return !$f->get('private'); default: return true; } }; }; $reject_ticket = function ($message) use(&$errors) { global $ost; $errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only')); $ost->logWarning(_S('Ticket Denied'), $message, false); return 0; }; Signal::send('ticket.create.before', null, $vars); // Create and verify the dynamic form entry for the new ticket $form = TicketForm::getNewInstance(); $form->setSource($vars); // If submitting via email or api, ensure we have a subject and such if (!in_array(strtolower($origin), array('web', 'staff'))) { foreach ($form->getFields() as $field) { $fname = $field->get('name'); if ($fname && isset($vars[$fname]) && !$field->value) { $field->value = $field->parse($vars[$fname]); } } } if (!$form->isValid($field_filter('ticket'))) { $errors += $form->errors(); } if ($vars['uid']) { $user = User::lookup($vars['uid']); } $id = 0; $fields = array(); $fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required')); switch (strtolower($origin)) { case 'web': $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic')); break; case 'staff': $fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required')); $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required')); $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY')); case 'api': $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source')); break; case 'email': $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email')); break; default: # TODO: Return error message $errors['err'] = $errors['origin'] = __('Invalid ticket origin given'); } if (!Validator::process($fields, $vars, $errors) && !$errors['err']) { $errors['err'] = __('Missing or invalid data - check the errors and try again'); } //Make sure the due date is valid if ($vars['duedate']) { if (!$vars['time'] || strpos($vars['time'], ':') === false) { $errors['time'] = __('Select a time from the list'); } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) { $errors['duedate'] = __('Invalid due date'); } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) { $errors['duedate'] = __('Due date must be in the future'); } } if (!$errors) { # Perform ticket filter actions on the new ticket arguments $__form = null; if ($vars['topicId']) { if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) { $__form = $__form->instanciate(); $__form->setSource($vars); } } try { $vars = self::filterTicketData($origin, $vars, array($form, $__form), $user); } catch (RejectedException $ex) { return $reject_ticket(sprintf(_S('Ticket rejected (%s) by filter "%s"'), $ex->vars['email'], $ex->getRejectingFilter()->getName())); } //Make sure the open ticket limit hasn't been reached. (LOOP CONTROL) if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($_user = TicketUser::lookupByEmail($vars['email'])) && ($openTickets = $_user->getNumOpenTickets()) && $openTickets >= $cfg->getMaxOpenTickets()) { $errors = array('err' => __("You've reached the maximum open tickets allowed.")); $ost->logWarning(sprintf(_S('Ticket denied - %s'), $vars['email']), sprintf(_S('Max open tickets (%1$d) reached for %2$s'), $cfg->getMaxOpenTickets(), $vars['email']), false); return 0; } // Allow vars to be changed in ticket filter and applied to the user // account created or detected if (!$user && $vars['email']) { $user = User::lookupByEmail($vars['email']); } if (!$user) { // Reject emails if not from registered clients (if // configured) if (strcasecmp($origin, 'email') === 0 && !$cfg->acceptUnregisteredEmail()) { list($mailbox, $domain) = explode('@', $vars['email'], 2); // Users not yet created but linked to an organization // are still acceptable if (!Organization::forDomain($domain)) { return $reject_ticket(sprintf(_S('Ticket rejected (%s) (unregistered client)'), $vars['email'])); } } $user_form = UserForm::getUserForm()->getForm($vars); if (!$user_form->isValid($field_filter('user')) || !($user = User::fromVars($user_form->getClean()))) { $errors['user'] = __('Incomplete client information'); } } } if ($vars['topicId']) { if ($topic = Topic::lookup($vars['topicId'])) { if ($topic_form = $topic->getForm()) { $TF = $topic_form->getForm($vars); $topic_form = $topic_form->instanciate(); $topic_form->setSource($vars); if (!$TF->isValid($field_filter('topic'))) { $errors = array_merge($errors, $TF->errors()); } } } else { $errors['topicId'] = 'Invalid help topic selected'; } } // Any error above is fatal. if ($errors) { return 0; } Signal::send('ticket.create.validated', null, $vars); # Some things will need to be unpacked back into the scope of this # function if (isset($vars['autorespond'])) { $autorespond = $vars['autorespond']; } # Apply filter-specific priority if ($vars['priorityId']) { $form->setAnswer('priority', null, $vars['priorityId']); } // If the filter specifies a help topic which has a form associated, // and there was previously either no help topic set or the help // topic did not have a form, there's no need to add it now as (1) // validation is closed, (2) there may be a form already associated // and filled out from the original help topic, and (3) staff // members can always add more forms now // OK...just do it. $statusId = $vars['statusId']; $deptId = $vars['deptId']; //pre-selected Dept if any. $source = ucfirst($vars['source']); // Apply email settings for emailed tickets. Email settings should // trump help topic settins if the email has an associated help // topic if ($vars['emailId'] && ($email = Email::lookup($vars['emailId']))) { $deptId = $deptId ?: $email->getDeptId(); $priority = $form->getAnswer('priority'); if (!$priority || !$priority->getIdValue()) { $form->setAnswer('priority', null, $email->getPriorityId()); } if ($autorespond) { $autorespond = $email->autoRespond(); } if (!isset($topic) && ($T = $email->getTopic()) && $T->isActive()) { $topic = $T; } $email = null; $source = 'Email'; } if (!isset($topic)) { // This may return NULL, no big deal $topic = $cfg->getDefaultTopic(); } // Intenal mapping magic...see if we need to override anything if (isset($topic)) { $deptId = $deptId ?: $topic->getDeptId(); $statusId = $statusId ?: $topic->getStatusId(); $priority = $form->getAnswer('priority'); if (!$priority || !$priority->getIdValue()) { $form->setAnswer('priority', null, $topic->getPriorityId()); } if ($autorespond) { $autorespond = $topic->autoRespond(); } //Auto assignment. if (!isset($vars['staffId']) && $topic->getStaffId()) { $vars['staffId'] = $topic->getStaffId(); } elseif (!isset($vars['teamId']) && $topic->getTeamId()) { $vars['teamId'] = $topic->getTeamId(); } //set default sla. if (isset($vars['slaId'])) { $vars['slaId'] = $vars['slaId'] ?: $cfg->getDefaultSLAId(); } elseif ($topic && $topic->getSLAId()) { $vars['slaId'] = $topic->getSLAId(); } } // Auto assignment to organization account manager if (($org = $user->getOrganization()) && $org->autoAssignAccountManager() && ($code = $org->getAccountManagerId())) { if (!isset($vars['staffId']) && $code[0] == 's') { $vars['staffId'] = substr($code, 1); } elseif (!isset($vars['teamId']) && $code[0] == 't') { $vars['teamId'] = substr($code, 1); } } // Last minute checks $priority = $form->getAnswer('priority'); if (!$priority || !$priority->getIdValue()) { $form->setAnswer('priority', null, $cfg->getDefaultPriorityId()); } $deptId = $deptId ?: $cfg->getDefaultDeptId(); $statusId = $statusId ?: $cfg->getDefaultTicketStatusId(); $topicId = isset($topic) ? $topic->getId() : 0; $ipaddress = $vars['ip'] ?: $_SERVER['REMOTE_ADDR']; $source = $source ?: 'Web'; //We are ready son...hold on to the rails. $number = $topic ? $topic->getNewTicketNumber() : $cfg->getNewTicketNumber(); $sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,user_id=' . db_input($user->getId()) . ' ,`number`=' . db_input($number) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source); if (isset($vars['emailId']) && $vars['emailId']) { $sql .= ', email_id=' . db_input($vars['emailId']); } //Make sure the origin is staff - avoid firebug hack! if ($vars['duedate'] && !strcasecmp($origin, 'staff')) { $sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time']))); } if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) { return null; } /* -------------------- POST CREATE ------------------------ */ // Save the (common) dynamic form $form->setTicketId($id); $form->save(); // Save the form data from the help-topic form, if any if ($topic_form) { $topic_form->setTicketId($id); $topic_form->save(); } $ticket->loadDynamicData(); $dept = $ticket->getDept(); // Add organizational collaborators if ($org && $org->autoAddCollabs()) { $pris = $org->autoAddPrimaryContactsAsCollabs(); $members = $org->autoAddMembersAsCollabs(); $settings = array('isactive' => true); $collabs = array(); foreach ($org->allMembers() as $u) { if ($members || $pris && $u->isPrimaryContact()) { if ($c = $ticket->addCollaborator($u, $settings, $errors)) { $collabs[] = (string) $c; } } } //TODO: Can collaborators add others? if ($collabs) { //TODO: Change EndUser to name of user. $ticket->logNote(sprintf(_S('Collaborators for %s organization added'), $org->getName()), implode("<br>", $collabs), $org->getName(), false); } } //post the message. $vars['title'] = $vars['subject']; //Use the initial subject as title of the post. $vars['userId'] = $ticket->getUserId(); $message = $ticket->postMessage($vars, $origin, false); // Configure service-level-agreement for this ticket $ticket->selectSLAId($vars['slaId']); // Assign ticket to staff or team (new ticket by staff) if ($vars['assignId']) { $ticket->assign($vars['assignId'], $vars['note']); } else { // Auto assign staff or team - auto assignment based on filter // rules. Both team and staff can be assigned if ($vars['staffId']) { $ticket->assignToStaff($vars['staffId'], _S('Auto Assignment')); } if ($vars['teamId']) { // No team alert if also assigned to an individual agent $ticket->assignToTeam($vars['teamId'], _S('Auto Assignment'), !$vars['staffId']); } } // Apply requested status — this should be done AFTER assignment, // because if it is requested to be closed, it should not cause the // ticket to be reopened for assignment. if ($statusId) { $ticket->setStatus($statusId, false, false); } /********** double check auto-response ************/ //Override auto responder if the FROM email is one of the internal emails...loop control. if ($autorespond && Email::getIdByEmail($ticket->getEmail())) { $autorespond = false; } # Messages that are clearly auto-responses from email systems should # not have a return 'ping' message if (isset($vars['flags']) && $vars['flags']['bounce']) { $autorespond = false; } if ($autorespond && $message->isAutoReply()) { $autorespond = false; } //post canned auto-response IF any (disables new ticket auto-response). if ($vars['cannedResponseId'] && $ticket->postCannedReply($vars['cannedResponseId'], $message->getId(), $autorespond)) { $ticket->markUnAnswered(); //Leave the ticket as unanswred. $autorespond = false; } //Check department's auto response settings // XXX: Dept. setting doesn't affect canned responses. if ($autorespond && $dept && !$dept->autoRespONNewTicket()) { $autorespond = false; } //Don't send alerts to staff when the message is a bounce // this is necessary to avoid possible loop (especially on new ticket) if ($alertstaff && $message->isBounce()) { $alertstaff = false; } /***** See if we need to send some alerts ****/ $ticket->onNewTicket($message, $autorespond, $alertstaff); /************ check if the user JUST reached the max. open tickets limit **********/ if ($cfg->getMaxOpenTickets() > 0 && ($user = $ticket->getOwner()) && $user->getNumOpenTickets() == $cfg->getMaxOpenTickets()) { $ticket->onOpenLimit($autorespond && strcasecmp($origin, 'staff')); } /* Start tracking ticket lifecycle events */ $ticket->logEvent('created'); // Fire post-create signal (for extra email sending, searching) Signal::send('model.created', $ticket); /* Phew! ... time for tea (KETEPA) */ return $ticket; }
function create($var, &$errors, $origin, $autorespond = true, $alertstaff = true) { global $cfg, $thisclient, $_FILES; /* Coders never code so fully and joyfully as when they do it for free - Peter Rotich */ $id = 0; $fields = array(); $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required'); $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required'); $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required'); $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required'); if (strcasecmp($origin, 'web') == 0) { //Help topic only applicable on web tickets. $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic'); } elseif (strcasecmp($origin, 'staff') == 0) { //tickets created by staff...e.g on callins. $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required'); $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source'); $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY'); } else { //Incoming emails $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown'); } $fields['pri'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority'); $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required'); $validate = new Validator($fields); if (!$validate->validate($var)) { $errors = array_merge($errors, $validate->errors()); } //Make sure the email is not banned if (!$errors && BanList::isbanned($var['email'])) { $errors['err'] = 'Ticket denied. Error #403'; //We don't want to tell the user the real reason...Psssst. Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $var['email']); //We need to let admin know which email got banned. } if (!$errors && $thisclient && strcasecmp($thisclient->getEmail(), $var['email'])) { $errors['email'] = 'Email mismatch.'; } //Make sure phone extension is valid if ($var['phone_ext']) { if (!is_numeric($var['phone_ext']) && !$errors['phone']) { $errors['phone'] = 'Invalid phone ext.'; } elseif (!$var['phone']) { //make sure they just didn't enter ext without phone # $errors['phone'] = 'Phone number required'; } } //Make sure the due date is valid if ($var['duedate']) { if (!$var['time'] || strpos($var['time'], ':') === false) { $errors['time'] = 'Select time'; } elseif (strtotime($var['duedate'] . ' ' . $var['time']) === false) { $errors['duedate'] = 'Invalid duedate'; } elseif (strtotime($var['duedate'] . ' ' . $var['time']) <= time()) { $errors['duedate'] = 'Due date must be in the future'; } } //check attachment..if any is set ...only set on webbased tickets.. if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments()) { if (!$cfg->canUploadFileType($_FILES['attachment']['name'])) { $errors['attachment'] = 'Invalid file type [ ' . Format::htmlchars($_FILES['attachment']['name']) . ' ]'; } elseif ($_FILES['attachment']['size'] > $cfg->getMaxFileSize()) { $errors['attachment'] = 'File is too big. Max ' . $cfg->getMaxFileSize() . ' bytes allowed'; } } //check ticket limits..if limit set is >0 //TODO: Base ticket limits on SLA... if ($var['email'] && !$errors && $cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff')) { $openTickets = Ticket::getOpenTicketsByEmail($var['email']); if ($openTickets >= $cfg->getMaxOpenTickets()) { $errors['err'] = "You've reached the maximum open tickets allowed."; //Send the notice only once (when the limit is reached) incase of autoresponders at client end. if ($cfg->getMaxOpenTickets() == $openTickets && $cfg->sendOverlimitNotice()) { if ($var['deptId']) { $dept = new Dept($var['deptId']); } if (!$dept || !($tplId = $dept->getTemplateId())) { $tplId = $cfg->getDefaultTemplateId(); } $sql = 'SELECT ticket_overlimit_subj,ticket_overlimit_body FROM ' . EMAIL_TEMPLATE_TABLE . ' WHERE cfg_id=' . db_input($cfg->getId()) . ' AND tpl_id=' . db_input($tplId); $resp = db_query($sql); if (db_num_rows($resp) && (list($subj, $body) = db_fetch_row($resp))) { $body = str_replace("%name", $var['name'], $body); $body = str_replace("%email", $var['email'], $body); $body = str_replace("%url", $cfg->getBaseUrl(), $body); $body = str_replace('%signature', $dept && $dept->isPublic() ? $dept->getSignature() : '', $body); if (!$dept || !($email = $dept->getAutoRespEmail())) { $email = $cfg->getDefaultEmail(); } if ($email) { $email->send($var['email'], $subj, $body); } } //Alert admin...this might be spammy (no option to disable)...but it is helpful..I think. $msg = 'Support ticket request denied for ' . $var['email'] . "\n" . 'Open ticket:' . $openTickets . "\n" . 'Max Allowed:' . $cfg->getMaxOpenTickets() . "\n\nNotice only sent once"; Sys::alertAdmin('Overlimit Notice', $msg); } } } //Any error above is fatal. if ($errors) { return 0; } // OK...just do it. $deptId = $var['deptId']; //pre-selected Dept if any. $priorityId = $var['pri']; $source = ucfirst($var['source']); $topic = NULL; // Intenal mapping magic...see if we need to overwrite anything if (isset($var['topicId'])) { //Ticket created via web by user/or staff if ($var['topicId'] && ($topic = new Topic($var['topicId'])) && $topic->getId()) { $deptId = $deptId ? $deptId : $topic->getDeptId(); $priorityId = $priorityId ? $priorityId : $topic->getPriorityId(); $topicDesc = $topic->getName(); if ($autorespond) { $autorespond = $topic->autoRespond(); } } $source = $var['source'] ? $var['source'] : 'Web'; } elseif ($var['emailId'] && !$var['deptId']) { //Emailed Tickets $email = new Email($var['emailId']); if ($email && $email->getId()) { $deptId = $email->getDeptId(); $priorityId = $priorityId ? $priorityId : $email->getPriorityId(); if ($autorespond) { $autorespond = $email->autoRespond(); } } $email = null; $source = 'Email'; } elseif ($var['deptId']) { //Opened by staff. $deptId = $var['deptId']; $source = ucfirst($var['source']); } //Don't auto respond to mailer daemons. if (strpos(strtolower($var['email']), 'mailer-daemon@') !== false || strpos(strtolower($var['email']), 'postmaster@') !== false) { $autorespond = false; } //Last minute checks $priorityId = $priorityId ? $priorityId : $cfg->getDefaultPriorityId(); $deptId = $deptId ? $deptId : $cfg->getDefaultDeptId(); $topicId = $var['topicId'] ? $var['topicId'] : 0; $ipaddress = $var['ip'] ? $var['ip'] : $_SERVER['REMOTE_ADDR']; //We are ready son...hold on to the rails. $extId = Ticket::genExtRandID(); $sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ',ticketID=' . db_input($extId) . ',dept_id=' . db_input($deptId) . ',topic_id=' . db_input($topicId) . ',priority_id=' . db_input($priorityId) . ',email=' . db_input($var['email']) . ',name=' . db_input(Format::striptags($var['name'])) . ',subject=' . db_input(Format::striptags($var['subject'])) . ',helptopic=' . db_input(Format::striptags($topicDesc)) . ',phone="' . db_input($var['phone'], false) . '"' . ',phone_ext=' . db_input($var['phone_ext'] ? $var['phone_ext'] : '') . ',ip_address=' . db_input($ipaddress) . ',source=' . db_input($source); //Make sure the origin is staff - avoid firebug hack! if ($var['duedate'] && !strcasecmp($origin, 'staff')) { $sql .= ',duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($var['duedate'] . ' ' . $var['time']))); } //echo $sql; $ticket = null; //return $ticket; if (db_query($sql) && ($id = db_insert_id())) { if (!$cfg->useRandomIds()) { //Sequential ticketIDs support really..really suck arse. $extId = $id; //To make things really easy we are going to use autoincrement ticket_id. db_query('UPDATE ' . TICKET_TABLE . ' SET ticketID=' . db_input($extId) . ' WHERE ticket_id=' . $id); //TODO: RETHING what happens if this fails?? [At the moment on failure random ID is used...making stuff usable] } //Load newly created ticket. $ticket = new Ticket($id); //post the message. $msgid = $ticket->postMessage($var['message'], $source, $var['mid'], $var['header'], true); //TODO: recover from postMessage error?? //Upload attachments...web based. if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments() && $msgid) { if (!$cfg->allowAttachmentsOnlogin() || $cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid())) { $ticket->uploadAttachment($_FILES['attachment'], $msgid, 'M'); //TODO: recover from upload issues? } } $dept = $ticket->getDept(); if (!$dept || !($tplId = $dept->getTemplateId())) { $tplId = $cfg->getDefaultTemplateId(); } //Overwrite auto responder if the FROM email is one of the internal emails...loop control. if ($autorespond && Email::getIdByEmail($ticket->getEmail())) { $autorespond = false; } //SEND OUT NEW TICKET AUTORESP && ALERTS. //New Ticket AutoResponse.. if ($autorespond && $cfg->autoRespONNewTicket() && $dept->autoRespONNewTicket()) { $sql = 'SELECT ticket_autoresp_subj,ticket_autoresp_body FROM ' . EMAIL_TEMPLATE_TABLE . ' WHERE cfg_id=' . db_input($cfg->getId()) . ' AND tpl_id=' . db_input($tplId); if (($resp = db_query($sql)) && db_num_rows($resp) && (list($subj, $body) = db_fetch_row($resp))) { $body = $ticket->replaceTemplateVars($body); $subj = $ticket->replaceTemplateVars($subj); $body = str_replace('%message', $var['issue'] ? $var['issue'] : $var['message'], $body); $body = str_replace('%signature', $dept && $dept->isPublic() ? $dept->getSignature() : '', $body); if (!$dept || !($email = $dept->getAutoRespEmail())) { $email = $cfg->getDefaultEmail(); } if ($email) { //Reply separator tag. if ($cfg->stripQuotedReply() && ($tag = $cfg->getReplySeparator())) { $body = "\n{$tag}\n\n" . $body; } $email->send($ticket->getEmail(), $subj, $body); } } else { Sys::log(LOG_WARNING, 'Template Fetch Error', "Unable to fetch autoresponse template #{$tplId}"); } } //If enabled...send alert to staff (New Ticket Alert) if ($alertstaff && $cfg->alertONNewTicket() && is_object($ticket)) { $sql = 'SELECT ticket_alert_subj,ticket_alert_body FROM ' . EMAIL_TEMPLATE_TABLE . ' WHERE cfg_id=' . db_input($cfg->getId()) . ' AND tpl_id=' . db_input($tplId); if (($resp = db_query($sql)) && db_num_rows($resp) && (list($subj, $body) = db_fetch_row($resp))) { $body = $ticket->replaceTemplateVars($body); $subj = $ticket->replaceTemplateVars($subj); $body = str_replace('%message', $var['issue'] ? $var['issue'] : $var['message'], $body); if (!($email = $cfg->getAlertEmail())) { $email = $cfg->getDefaultEmail(); } if ($email && $email->getId()) { $sentlist = array(); //Admin Alert. if ($cfg->alertAdminONNewTicket()) { $alert = str_replace("%staff", 'Admin', $body); $email->send($cfg->getAdminEmail(), $subj, $alert); $sentlist[] = $cfg->getAdminEmail(); } //get the list $recipients = array(); //Dept. Manager if ($cfg->alertDeptManagerONNewTicket()) { $recipients[] = $dept->getManager(); } //Staff members if ($cfg->alertDeptMembersONNewTicket()) { $sql = 'SELECT staff_id FROM ' . STAFF_TABLE . ' WHERE onvacation=0 AND dept_id=' . db_input($dept->getId()); if (($users = db_query($sql)) && db_num_rows($users)) { while (list($id) = db_fetch_row($users)) { $recipients[] = new Staff($id); } } } foreach ($recipients as $k => $staff) { if (!$staff || !is_object($staff) || !$staff->isAvailable()) { continue; } if (in_array($staff->getEmail(), $sentlist)) { continue; } //avoid duplicate emails. $alert = str_replace("%staff", $staff->getFirstName(), $body); $email->send($staff->getEmail(), $subj, $alert); $sentlist[] = $staff->getEmail(); } } } else { Sys::log(LOG_WARNING, 'Template Fetch Error', "Unable to fetch 'new ticket' alert template #{$tplId}"); } } } return $ticket; }
function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true) { global $cfg, $thisclient, $_FILES; //Make sure the email is not banned if ($vars['email'] && EmailFilter::isBanned($vars['email'])) { $errors['err'] = 'Ticket denied. Error #403'; Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $vars['email']); return 0; } $id = 0; $fields = array(); $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required'); $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required'); $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required'); $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required'); switch (strtolower($origin)) { case 'web': $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic'); break; case 'staff': $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required'); $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Topic required'); $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY'); case 'api': $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source'); break; case 'email': $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown'); break; default: # TODO: Return error message $errors['origin'] = 'Invalid origin given'; } $fields['pri'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority'); $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required'); if (!Validator::process($fields, $vars, $errors) && !$errors['err']) { $errors['err'] = 'Missing or invalid data - check the errors and try again'; } //Make sure phone extension is valid if ($vars['phone_ext']) { if (!is_numeric($vars['phone_ext']) && !$errors['phone']) { $errors['phone'] = 'Invalid phone ext.'; } elseif (!$vars['phone']) { //make sure they just didn't enter ext without phone # XXX: reconsider allowing! $errors['phone'] = 'Phone number required'; } } //Make sure the due date is valid if ($vars['duedate']) { if (!$vars['time'] || strpos($vars['time'], ':') === false) { $errors['time'] = 'Select time'; } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) { $errors['duedate'] = 'Invalid duedate'; } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) { $errors['duedate'] = 'Due date must be in the future'; } } //check attachment..if any is set ...only set on webbased tickets.. //XXX:?? Create ticket anyway and simply drop the attachments?? We're already doing so with emails. if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments()) { if (!$cfg->canUploadFileType($_FILES['attachment']['name'])) { $errors['attachment'] = 'Invalid file type [ ' . Format::htmlchars($_FILES['attachment']['name']) . ' ]'; } elseif ($_FILES['attachment']['size'] > $cfg->getMaxFileSize()) { $errors['attachment'] = 'File is too big. Max ' . $cfg->getMaxFileSize() . ' bytes allowed'; } } # Perform email filter actions on the new ticket arguments XXX: Move filter to the top and check for reject... if (!$errors && ($ef = new EmailFilter($vars))) { $ef->apply($vars); } # Some things will need to be unpacked back into the scope of this # function if (isset($vars['autorespond'])) { $autorespond = $vars['autorespond']; } //check ticket limits..if limit set is >0 //TODO: Base ticket limits on SLA... XXX: move it elsewhere?? if ($vars['email'] && !$errors && $cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff')) { $openTickets = Ticket::getOpenTicketsByEmail($vars['email']); if ($openTickets >= $cfg->getMaxOpenTickets()) { $errors['err'] = "You've reached the maximum open tickets allowed."; //Send the notice only once (when the limit is reached) incase of autoresponders at client end. if ($cfg->getMaxOpenTickets() == $openTickets && $cfg->sendOverlimitNotice()) { if ($vars['deptId']) { $dept = Dept::lookup($vars['deptId']); } if (!$dept || !($tpl = $dept->getTemplate())) { $tpl = $cfg->getDefaultTemplate(); } if (!$dept || !($email = $dept->getAutoRespEmail())) { $email = $cfg->getDefaultEmail(); } if ($tpl && ($msg = $tpl->getOverlimitMsgTemplate()) && $email) { $body = str_replace('%name', $vars['name'], $msg['body']); $body = str_replace('%email', $vars['email'], $msg['body']); $body = str_replace('%url', $cfg->getBaseUrl(), $body); $body = str_replace('%signature', $dept && $dept->isPublic() ? $dept->getSignature() : '', $body); $email->send($vars['email'], $msg['subj'], $body); } //Log + Alert admin...this might be spammy (no option to disable)...but it is helpful..I think. $msg = 'Support ticket request denied for ' . $vars['email'] . "\n" . 'Open ticket:' . $openTickets . "\n" . 'Max Allowed:' . $cfg->getMaxOpenTickets() . "\n\nNotice only sent once"; Sys::log(LOG_CRIT, 'Overlimit Notice', $msg); } } } //Any error above is fatal. if ($errors) { return 0; } // OK...just do it. $deptId = $vars['deptId']; //pre-selected Dept if any. $priorityId = $vars['pri']; $source = ucfirst($vars['source']); $topic = NULL; // Intenal mapping magic...see if we need to overwrite anything if (isset($vars['topicId']) && ($topic = Topic::lookup($vars['topicId']))) { //Ticket created via web by user/or staff $deptId = $deptId ? $deptId : $topic->getDeptId(); $priorityId = $priorityId ? $priorityId : $topic->getPriorityId(); if ($autorespond) { $autorespond = $topic->autoRespond(); } $source = $vars['source'] ? $vars['source'] : 'Web'; } elseif ($vars['emailId'] && !$vars['deptId'] && ($email = Email::lookup($vars['emailId']))) { //Emailed Tickets $deptId = $email->getDeptId(); $priorityId = $priorityId ? $priorityId : $email->getPriorityId(); if ($autorespond) { $autorespond = $email->autoRespond(); } $email = null; $source = 'Email'; } elseif ($vars['deptId']) { //Opened by staff. $deptId = $vars['deptId']; $source = ucfirst($vars['source']); } //Last minute checks $priorityId = $priorityId ? $priorityId : $cfg->getDefaultPriorityId(); $deptId = $deptId ? $deptId : $cfg->getDefaultDeptId(); $topicId = $vars['topicId'] ? $vars['topicId'] : 0; $ipaddress = $vars['ip'] ? $vars['ip'] : $_SERVER['REMOTE_ADDR']; //We are ready son...hold on to the rails. $extId = Ticket::genExtRandID(); $sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,ticketID=' . db_input($extId) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,priority_id=' . db_input($priorityId) . ' ,email=' . db_input($vars['email']) . ' ,name=' . db_input(Format::striptags($vars['name'])) . ' ,subject=' . db_input(Format::striptags($vars['subject'])) . ' ,phone="' . db_input($vars['phone'], false) . '"' . ' ,phone_ext=' . db_input($vars['phone_ext'] ? $vars['phone_ext'] : '') . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source); //Make sure the origin is staff - avoid firebug hack! if ($vars['duedate'] && !strcasecmp($origin, 'staff')) { $sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time']))); } if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) { return null; } /* -------------------- POST CREATE ------------------------ */ $dept = $ticket->getDept(); if (!$cfg->useRandomIds()) { //Sequential ticketIDs support really..really suck arse. $extId = $id; //To make things really easy we are going to use autoincrement ticket_id. db_query('UPDATE ' . TICKET_TABLE . ' SET ticketID=' . db_input($extId) . ' WHERE ticket_id=' . $id . ' LIMIT 1'); //TODO: RETHING what happens if this fails?? [At the moment on failure random ID is used...making stuff usable] } //post the message. $msgid = $ticket->postMessage($vars['message'], $source, $vars['mid'], $vars['header'], true); //TODO: recover from postMessage error?? //Upload attachments...web based. - XXX: Assumes user uploaded attachments!! XXX: move it to client interface. if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments() && $msgid) { if (!$cfg->allowAttachmentsOnlogin() || $cfg->allowAttachmentsOnlogin() && ($thisuser && $thisuser->isValid())) { $ticket->uploadAttachment($_FILES['attachment'], $msgid, 'M'); } } // Configure service-level-agreement for this ticket $ticket->selectSLAId($vars['slaId']); //Auto assign staff or team - auto assignment based on filter rules. if ($vars['staffId'] && !$vars['assignId']) { $ticket->assignToStaff($vars['staffId'], 'auto-assignment'); } if ($vars['teamId'] && !$vars['assignId']) { $ticket->assignToTeam($vars['teamId'], 'auto-assignment'); } /********** double check auto-response ************/ //Overwrite auto responder if the FROM email is one of the internal emails...loop control. if ($autorespond && Email::getIdByEmail($ticket->getEmail())) { $autorespond = false; } if ($autorespond && $dept && !$dept->autoRespONNewTicket()) { $autorespond = false; } # Messages that are clearly auto-responses from email systems should # not have a return 'ping' message if ($autorespond && $vars['header'] && EmailFilter::isAutoResponse(Mail_Parse::splitHeaders($vars['header']))) { $autorespond = false; } //Don't auto respond to mailer daemons. if ($autorespond && (strpos(strtolower($vars['email']), 'mailer-daemon@') !== false || strpos(strtolower($vars['email']), 'postmaster@') !== false)) { $autorespond = false; } /***** See if we need to send some alerts ****/ $ticket->onNewTicket($vars['message'], $autorespond, $alertstaff); return $ticket; }
function save($id, $vars, &$errors) { $vars['username'] = Format::striptags($vars['username']); $vars['firstname'] = Format::striptags($vars['firstname']); $vars['lastname'] = Format::striptags($vars['lastname']); if ($id && $id != $vars['id']) { $errors['err'] = __('Internal Error'); } if (!$vars['firstname']) { $errors['firstname'] = __('First name required'); } if (!$vars['lastname']) { $errors['lastname'] = __('Last name required'); } $error = ''; if (!$vars['username'] || !Validator::is_username($vars['username'], $error)) { $errors['username'] = $error ? $error : __('Username is required'); } elseif (($uid = Staff::getIdByUsername($vars['username'])) && $uid != $id) { $errors['username'] = __('Username already in use'); } if (!$vars['email'] || !Validator::is_valid_email($vars['email'])) { $errors['email'] = __('Valid email is required'); } elseif (Email::getIdByEmail($vars['email'])) { $errors['email'] = __('Already in use system email'); } elseif (($uid = Staff::getIdByEmail($vars['email'])) && $uid != $id) { $errors['email'] = __('Email already in use by another agent'); } if ($vars['phone'] && !Validator::is_phone($vars['phone'])) { $errors['phone'] = __('Valid phone number is required'); } if ($vars['mobile'] && !Validator::is_phone($vars['mobile'])) { $errors['mobile'] = __('Valid phone number is required'); } if ($vars['passwd1'] || $vars['passwd2'] || !$id) { if ($vars['passwd1'] && strcmp($vars['passwd1'], $vars['passwd2'])) { $errors['passwd2'] = __('Passwords do not match'); } elseif ($vars['backend'] != 'local' || $vars['welcome_email']) { // Password can be omitted } elseif (!$vars['passwd1'] && !$id) { $errors['passwd1'] = __('Temporary password is required'); $errors['temppasswd'] = __('Required'); } elseif ($vars['passwd1'] && strlen($vars['passwd1']) < 6) { $errors['passwd1'] = __('Password must be at least 6 characters'); } } if (!$vars['dept_id']) { $errors['dept_id'] = __('Department is required'); } if (!$vars['group_id']) { $errors['group_id'] = __('Group is required'); } if (!$vars['timezone_id']) { $errors['timezone_id'] = __('Time zone selection is required'); } // Ensure we will still have an administrator with access if ($vars['isadmin'] !== '1' || $vars['isactive'] !== '1') { $sql = 'select count(*), max(staff_id) from ' . STAFF_TABLE . ' WHERE isadmin=1 and isactive=1'; if (($res = db_query($sql)) && (list($count, $sid) = db_fetch_row($res))) { if ($count == 1 && $sid == $id) { $errors['isadmin'] = __('Cowardly refusing to remove or lock out the only active administrator'); } } } if ($errors) { return false; } $sql = 'SET updated=NOW() ' . ' ,isadmin=' . db_input($vars['isadmin']) . ' ,isactive=' . db_input($vars['isactive']) . ' ,isvisible=' . db_input(isset($vars['isvisible']) ? 1 : 0) . ' ,onvacation=' . db_input(isset($vars['onvacation']) ? 1 : 0) . ' ,assigned_only=' . db_input(isset($vars['assigned_only']) ? 1 : 0) . ' ,dept_id=' . db_input($vars['dept_id']) . ' ,group_id=' . db_input($vars['group_id']) . ' ,timezone_id=' . db_input($vars['timezone_id']) . ' ,daylight_saving=' . db_input(isset($vars['daylight_saving']) ? 1 : 0) . ' ,username='******'username']) . ' ,firstname=' . db_input($vars['firstname']) . ' ,lastname=' . db_input($vars['lastname']) . ' ,email=' . db_input($vars['email']) . ' ,backend=' . db_input($vars['backend']) . ' ,phone="' . db_input(Format::phone($vars['phone']), false) . '"' . ' ,phone_ext=' . db_input($vars['phone_ext']) . ' ,mobile="' . db_input(Format::phone($vars['mobile']), false) . '"' . ' ,signature=' . db_input(Format::sanitize($vars['signature'])) . ' ,notes=' . db_input(Format::sanitize($vars['notes'])); if ($vars['passwd1']) { $sql .= ' ,passwd=' . db_input(Passwd::hash($vars['passwd1'])); if (isset($vars['change_passwd'])) { $sql .= ' ,change_passwd=1'; } } elseif (!isset($vars['change_passwd'])) { $sql .= ' ,change_passwd=0'; } if ($id) { $sql = 'UPDATE ' . STAFF_TABLE . ' ' . $sql . ' WHERE staff_id=' . db_input($id); if (db_query($sql) && db_affected_rows()) { return true; } $errors['err'] = sprintf(__('Unable to update %s.'), __('this agent')) . ' ' . __('Internal error occurred'); } else { $sql = 'INSERT INTO ' . STAFF_TABLE . ' ' . $sql . ', created=NOW()'; if (db_query($sql) && ($uid = db_insert_id())) { return $uid; } $errors['err'] = sprintf(__('Unable to create %s.'), __('this agent')) . ' ' . __('Internal error occurred'); } return false; }
function parse($stream) { global $cfg; $contents = ''; if (is_resource($stream)) { while (!feof($stream)) { $contents .= fread($stream, 8192); } } else { $contents = $stream; } $parser = new Mail_Parse($contents); if (!$parser->decode()) { //Decode...returns false on decoding errors return $this->err('Email parse failed [' . $parser->getError() . ']'); } $data = array(); $data['emailId'] = 0; $data['recipients'] = array(); $data['subject'] = $parser->getSubject(); $data['header'] = $parser->getHeader(); $data['mid'] = $parser->getMessageId(); $data['priorityId'] = $parser->getPriority(); $data['flags'] = new ArrayObject(); //FROM address: who sent the email. if ($fromlist = $parser->getFromAddressList()) { $from = $fromlist[0]; //Default. foreach ($fromlist as $fromobj) { if (!Validator::is_email($fromobj->mailbox . '@' . $fromobj->host)) { continue; } $from = $fromobj; break; } $data['email'] = $from->mailbox . '@' . $from->host; $data['name'] = trim($from->personal, '"'); if ($from->comment && $from->comment[0]) { $data['name'] .= ' (' . $from->comment[0] . ')'; } //Use email address as name when FROM address doesn't have a name. if (!$data['name'] && $data['email']) { $data['name'] = $data['email']; } } /* Scan through the list of addressees (via To, Cc, and Delivered-To headers), and identify * how the mail arrived at the system. One of the mails should be in the system email list. * The recipient list (without the Delivered-To addressees) will be made available to the * ticket filtering system. However, addresses in the Delivered-To header should never be * considered for the collaborator list. */ $tolist = array(); if ($to = $parser->getToAddressList()) { $tolist['to'] = $to; } if ($cc = $parser->getCcAddressList()) { $tolist['cc'] = $cc; } if ($dt = $parser->getDeliveredToAddressList()) { $tolist['delivered-to'] = $dt; } foreach ($tolist as $source => $list) { foreach ($list as $addr) { if (!($emailId = Email::getIdByEmail(strtolower($addr->mailbox) . '@' . $addr->host))) { //Skip virtual Delivered-To addresses if ($source == 'delivered-to') { continue; } $data['recipients'][] = array('source' => sprintf(_S("Email (%s)"), $source), 'name' => trim(@$addr->personal, '"'), 'email' => strtolower($addr->mailbox) . '@' . $addr->host); } elseif (!$data['emailId']) { $data['emailId'] = $emailId; } } } /* * In the event that the mail was delivered to the system although none of the system * mail addresses are in the addressee lists, be careful not to include the addressee * in the collaborator list. Therefore, the delivered-to addressees should be flagged so they * are not added to the collaborator list in the ticket creation process. */ if ($tolist['delivered-to']) { foreach ($tolist['delivered-to'] as $addr) { foreach ($data['recipients'] as $i => $r) { if (strcasecmp($r['email'], $addr->mailbox . '@' . $addr->host) === 0) { $data['recipients'][$i]['source'] = 'delivered-to'; } } } } //maybe we got BCC'ed?? if (!$data['emailId']) { $emailId = 0; if ($bcc = $parser->getBccAddressList()) { foreach ($bcc as $addr) { if ($emailId = Email::getIdByEmail($addr->mailbox . '@' . $addr->host)) { break; } } } $data['emailId'] = $emailId; } if ($parser->isBounceNotice()) { // Fetch the original References and assign to 'references' if ($headers = $parser->getOriginalMessageHeaders()) { $data['references'] = $headers['references']; $data['in-reply-to'] = @$headers['in-reply-to'] ?: null; } // Fetch deliver status report $data['message'] = $parser->getDeliveryStatusMessage() ?: $parser->getBody(); $data['thread-type'] = 'N'; $data['flags']['bounce'] = true; } else { // Typical email $data['message'] = $parser->getBody(); $data['in-reply-to'] = @$parser->struct->headers['in-reply-to']; $data['references'] = @$parser->struct->headers['references']; $data['flags']['bounce'] = TicketFilter::isBounce($data['header']); } $data['to-email-id'] = $data['emailId']; if ($replyto = $parser->getReplyTo()) { $replyto = $replyto[0]; $data['reply-to'] = $replyto->mailbox . '@' . $replyto->host; if ($replyto->personal) { $data['reply-to-name'] = trim($replyto->personal, " \t\n\r\v\""); } } $data['attachments'] = $parser->getAttachments(); return $data; }
function save($id, $vars, &$errors) { include_once INCLUDE_DIR . 'class.dept.php'; if ($id && $id != $vars['staff_id']) { $errors['err'] = 'Error Interno'; } if (!$vars['firstname'] || !$vars['lastname']) { $errors['name'] = 'Nombre y apellidos requerido'; } if (!$vars['username'] || strlen($vars['username']) < 3) { $errors['username'] = '******'; } else { //check if the username is already in-use. $sql = 'SELECT staff_id FROM ' . STAFF_TABLE . ' WHERE username='******'username']); if ($id) { $sql .= ' AND staff_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['username'] = '******'; } } if (!$vars['email'] || !Validator::is_email($vars['email'])) { $errors['email'] = 'Se requiere email Valido'; } elseif (Email::getIdByEmail($vars['email'])) { $errors['email'] = 'Este Email ya se esta usando como Email del sistema'; } if ($vars['phone'] && !Validator::is_phone($vars['phone'])) { $errors['phone'] = 'Numero de teláfono requerido'; } if ($vars['mobile'] && !Validator::is_phone($vars['mobile'])) { $errors['mobile'] = 'Numero de movil Requerido'; } if ($vars['npassword'] || $vars['vpassword'] || !$id) { if (!$vars['npassword'] && !$id) { $errors['npassword'] = '******'; } elseif ($vars['npassword'] && strcmp($vars['npassword'], $vars['vpassword'])) { $errors['vpassword'] = '******'; } elseif ($vars['npassword'] && strlen($vars['npassword']) < 6) { $errors['npassword'] = '******'; } } if (!$vars['dept_id']) { $errors['dept'] = 'Departamento requerido'; } if (!$vars['group_id']) { $errors['group'] = 'Grupo requerido'; } if (!$errors) { $sql = ' SET updated=NOW() ' . ',isadmin=' . db_input($vars['isadmin']) . ',isactive=' . db_input($vars['isactive']) . ',isvisible=' . db_input(isset($vars['isvisible']) ? 1 : 0) . ',onvacation=' . db_input(isset($vars['onvacation']) ? 1 : 0) . ',dept_id=' . db_input($vars['dept_id']) . ',group_id=' . db_input($vars['group_id']) . ',username='******'username'])) . ',firstname=' . db_input(Format::striptags($vars['firstname'])) . ',lastname=' . db_input(Format::striptags($vars['lastname'])) . ',email=' . db_input($vars['email']) . ',phone="' . db_input($vars['phone'], false) . '"' . ',phone_ext=' . db_input($vars['phone_ext']) . ',mobile="' . db_input($vars['mobile'], false) . '"' . ',signature=' . db_input(Format::striptags($vars['signature'])); if ($vars['npassword']) { $sql .= ',passwd=' . db_input(md5($vars['npassword'])); } if (isset($vars['resetpasswd'])) { $sql .= ',change_passwd=1'; } if ($id) { $sql = 'UPDATE ' . STAFF_TABLE . ' ' . $sql . ' WHERE staff_id=' . db_input($id); if (!db_query($sql) || !db_affected_rows()) { $errors['err'] = 'No se puede actualizar el usuario. Error interno'; } } else { $sql = 'INSERT INTO ' . STAFF_TABLE . ' ' . $sql . ',created=NOW()'; if (db_query($sql) && ($uID = db_insert_id())) { return $uID; } $errors['err'] = 'No se puede crear el usuario. Error interno'; } } return $errors ? false : true; }
function save($id, $vars, &$errors) { include_once INCLUDE_DIR . 'class.dept.php'; if ($id && $id != $vars['staff_id']) { $errors['err'] = 'Internal Error'; } if (!$vars['firstname'] || !$vars['lastname']) { $errors['name'] = 'First and last name required'; } if (!$vars['username'] || strlen($vars['username']) < 3) { $errors['username'] = '******'; } else { //check if the username is already in-use. $sql = 'SELECT staff_id FROM ' . STAFF_TABLE . ' WHERE username='******'username']); if ($id) { $sql .= ' AND staff_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['username'] = '******'; } } if (!$vars['email'] || !Validator::is_email($vars['email'])) { $errors['email'] = 'Valid email required'; } elseif (Email::getIdByEmail($vars['email'])) { $errors['email'] = 'Already in-use system email'; } if ($vars['phone'] && !Validator::is_phone($vars['phone'])) { $errors['phone'] = 'Valid number required'; } if ($vars['mobile'] && !Validator::is_phone($vars['mobile'])) { $errors['mobile'] = 'Valid number required'; } if ($vars['npassword'] || $vars['vpassword'] || !$id) { if (!$vars['npassword'] && !$id) { $errors['npassword'] = '******'; } elseif ($vars['npassword'] && strcmp($vars['npassword'], $vars['vpassword'])) { $errors['vpassword'] = '******'; } elseif ($vars['npassword'] && strlen($vars['npassword']) < 6) { $errors['npassword'] = '******'; } } if (!$vars['dept_id']) { $errors['dept'] = 'Department required'; } if (!$vars['group_id']) { $errors['group'] = 'Group required'; } if (!$errors) { $sql = ' SET updated=NOW() ' . ',isadmin=' . db_input($vars['isadmin']) . ',isactive=' . db_input($vars['isactive']) . ',new_tkt_not=' . db_input($vars['new_tkt_not']) . ',close_tkt_not=' . db_input($vars['close_tkt_not']) . ',isvisible=' . db_input(isset($vars['isvisible']) ? 1 : 0) . ',onvacation=' . db_input(isset($vars['onvacation']) ? 1 : 0) . ',dept_id=' . db_input($vars['dept_id']) . ',group_id=' . db_input($vars['group_id']) . ',username='******'username'])) . ',firstname=' . db_input(Format::striptags($vars['firstname'])) . ',lastname=' . db_input(Format::striptags($vars['lastname'])) . ',email=' . db_input($vars['email']) . ',phone="' . db_input($vars['phone'], false) . '"' . ',phone_ext=' . db_input($vars['phone_ext']) . ',mobile="' . db_input($vars['mobile'], false) . '"' . ',signature=' . db_input(Format::striptags($vars['signature'])); if ($vars['npassword']) { $sql .= ',passwd=' . db_input(md5($vars['npassword'])); } if (isset($vars['resetpasswd'])) { $sql .= ',change_passwd=1'; } if ($id) { $sql = 'UPDATE ' . STAFF_TABLE . ' ' . $sql . ' WHERE staff_id=' . db_input($id); if (!db_query($sql) || !db_affected_rows()) { $errors['err'] = 'Unable to update the user. Internal error occured'; } } else { $sql = 'INSERT INTO ' . STAFF_TABLE . ' ' . $sql . ',created=NOW()'; if (db_query($sql) && ($uID = db_insert_id())) { return $uID; } $errors['err'] = 'Unable to create user. Internal error'; } } return $errors ? false : true; }
function save($id, $vars, &$errors) { global $cfg; //very basic checks $vars['name'] = Format::striptags(trim($vars['name'])); if ($id && $id != $vars['id']) { $errors['err'] = 'Internal error. Get technical help.'; } if (!$vars['email'] || !Validator::is_email($vars['email'])) { $errors['email'] = 'Valid email required'; } elseif (($eid = Email::getIdByEmail($vars['email'])) && $eid != $id) { $errors['email'] = 'Email already exits'; } elseif ($cfg && !strcasecmp($cfg->getAdminEmail(), $vars['email'])) { $errors['email'] = 'Email already used as admin email!'; } elseif (Staff::getIdByEmail($vars['email'])) { //make sure the email doesn't belong to any of the staff $errors['email'] = 'Email in-use by a staff member'; } if (!$vars['name']) { $errors['name'] = 'Email name required'; } if ($vars['mail_active'] || $vars['smtp_active'] && $vars['smtp_auth']) { if (!$vars['userid']) { $errors['userid'] = 'Username missing'; } if (!$id && !$vars['passwd']) { $errors['passwd'] = 'Password required'; } } if ($vars['mail_active']) { //Check pop/imapinfo only when enabled. if (!function_exists('imap_open')) { $errors['mail_active'] = 'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.'; } if (!$vars['mail_host']) { $errors['mail_host'] = 'Host name required'; } if (!$vars['mail_port']) { $errors['mail_port'] = 'Port required'; } if (!$vars['mail_protocol']) { $errors['mail_protocol'] = 'Select protocol'; } if (!$vars['mail_fetchfreq'] || !is_numeric($vars['mail_fetchfreq'])) { $errors['mail_fetchfreq'] = 'Fetch interval required'; } if (!$vars['mail_fetchmax'] || !is_numeric($vars['mail_fetchmax'])) { $errors['mail_fetchmax'] = 'Maximum emails required'; } if (!$vars['dept_id'] || !is_numeric($vars['dept_id'])) { $errors['dept_id'] = 'You must select a Dept.'; } if (!$vars['priority_id']) { $errors['priority_id'] = 'You must select a priority'; } if (!isset($vars['postfetch'])) { $errors['postfetch'] = 'Indicate what to do with fetched emails'; } elseif (!strcasecmp($vars['postfetch'], 'archive')) { if (!$vars['mail_archivefolder']) { $errors['postfetch'] = 'Valid folder required'; } } } if ($vars['smtp_active']) { if (!$vars['smtp_host']) { $errors['smtp_host'] = 'Host name required'; } if (!$vars['smtp_port']) { $errors['smtp_port'] = 'Port required'; } } //abort on errors if ($errors) { return false; } if (!$errors && ($vars['mail_host'] && $vars['userid'])) { $sql = 'SELECT email_id FROM ' . EMAIL_TABLE . ' WHERE mail_host=' . db_input($vars['mail_host']) . ' AND userid=' . db_input($vars['userid']); if ($id) { $sql .= ' AND email_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['userid'] = $errors['host'] = 'Host/userid combination already in-use.'; } } $passwd = $vars['passwd'] ? $vars['passwd'] : $vars['cpasswd']; if (!$errors && $vars['mail_active']) { //note: password is unencrypted at this point...MailFetcher expect plain text. $fetcher = new MailFetcher($vars['userid'], $passwd, $vars['mail_host'], $vars['mail_port'], $vars['mail_protocol'], $vars['mail_encryption']); if (!$fetcher->connect()) { $errors['err'] = 'Invalid login. Check ' . Format::htmlchars($vars['mail_protocol']) . ' settings'; $errors['mail'] = '<br>' . $fetcher->getLastError(); } elseif ($vars['mail_archivefolder'] && !$fetcher->checkMailbox($vars['mail_archivefolder'], true)) { $errors['postfetch'] = 'Invalid or unknown mail folder! >> ' . $fetcher->getLastError() . ''; if (!$errors['mail']) { $errors['mail'] = 'Invalid or unknown archive folder!'; } } } if (!$errors && $vars['smtp_active']) { //Check SMTP login only. require_once 'Mail.php'; // PEAR Mail package $smtp = mail::factory('smtp', array('host' => $vars['smtp_host'], 'port' => $vars['smtp_port'], 'auth' => $vars['smtp_auth'] ? true : false, 'username' => $vars['userid'], 'password' => $passwd, 'timeout' => 20, 'debug' => false)); $mail = $smtp->connect(); if (PEAR::isError($mail)) { $errors['err'] = 'Unable to login. Check SMTP settings.'; $errors['smtp'] = '<br>' . $mail->getMessage(); } else { $smtp->disconnect(); //Thank you, sir! } } if ($errors) { return false; } //Default to default priority and dept.. if (!$vars['priority_id'] && $cfg) { $vars['priority_id'] = $cfg->getDefaultPriorityId(); } if (!$vars['dept_id'] && $cfg) { $vars['dept_id'] = $cfg->getDefaultDeptId(); } $sql = 'updated=NOW(),mail_errors=0, mail_lastfetch=NULL' . ',email=' . db_input($vars['email']) . ',name=' . db_input(Format::striptags($vars['name'])) . ',dept_id=' . db_input($vars['dept_id']) . ',priority_id=' . db_input($vars['priority_id']) . ',noautoresp=' . db_input(isset($vars['noautoresp']) ? 1 : 0) . ',userid=' . db_input($vars['userid']) . ',mail_active=' . db_input($vars['mail_active']) . ',mail_host=' . db_input($vars['mail_host']) . ',mail_protocol=' . db_input($vars['mail_protocol'] ? $vars['mail_protocol'] : 'POP') . ',mail_encryption=' . db_input($vars['mail_encryption']) . ',mail_port=' . db_input($vars['mail_port'] ? $vars['mail_port'] : 0) . ',mail_fetchfreq=' . db_input($vars['mail_fetchfreq'] ? $vars['mail_fetchfreq'] : 0) . ',mail_fetchmax=' . db_input($vars['mail_fetchmax'] ? $vars['mail_fetchmax'] : 0) . ',smtp_active=' . db_input($vars['smtp_active']) . ',smtp_host=' . db_input($vars['smtp_host']) . ',smtp_port=' . db_input($vars['smtp_port'] ? $vars['smtp_port'] : 0) . ',smtp_auth=' . db_input($vars['smtp_auth']) . ',smtp_spoofing=' . db_input(isset($vars['smtp_spoofing']) ? 1 : 0) . ',notes=' . db_input($vars['notes']); //Post fetch email handling... if ($vars['postfetch'] && !strcasecmp($vars['postfetch'], 'delete')) { $sql .= ',mail_delete=1,mail_archivefolder=NULL'; } elseif ($vars['postfetch'] && !strcasecmp($vars['postfetch'], 'archive') && $vars['mail_archivefolder']) { $sql .= ',mail_delete=0,mail_archivefolder=' . db_input($vars['mail_archivefolder']); } else { $sql .= ',mail_delete=0,mail_archivefolder=NULL'; } if ($vars['passwd']) { //New password - encrypt. $sql .= ',userpass='******'passwd'], SECRET_SALT)); } if ($id) { //update $sql = 'UPDATE ' . EMAIL_TABLE . ' SET ' . $sql . ' WHERE email_id=' . db_input($id); if (db_query($sql) && db_affected_rows()) { return true; } $errors['err'] = 'Unable to update email. Internal error occurred'; } else { $sql = 'INSERT INTO ' . EMAIL_TABLE . ' SET ' . $sql . ',created=NOW()'; if (db_query($sql) && ($id = db_insert_id())) { return $id; } $errors['err'] = 'Unable to add email. Internal error'; } return false; }
continue; } $from = $fromobj; break; } //TO Address:Try to figure out the email associated with the message. $tolist = $parser->getToAddressList(); foreach ($tolist as $toaddr) { if ($emailId = Email::getIdByEmail($toaddr->mailbox . '@' . $toaddr->host)) { //We've found target email. break; } } if (!$emailId && ($cclist = $parser->getCcAddressList())) { foreach ($cclist as $ccaddr) { if ($emailId = Email::getIdByEmail($ccaddr->mailbox . '@' . $ccaddr->host)) { break; } } } //TODO: Options to reject emails without a matching To address in db? May be it was Bcc? Current Policy: If you pipe, we accept policy require_once INCLUDE_DIR . 'class.ticket.php'; //We now need this bad boy! $var = array(); $deptId = 0; $name = trim($from->personal, '"'); if ($from->comment && $from->comment[0]) { $name .= ' (' . $from->comment[0] . ')'; } $subj = utf8_encode($parser->getSubject()); if (!($body = Format::stripEmptyLines($parser->getBody())) && $subj) {
function updateEmailsSetting($vars, &$errors) { $f = array(); $f['default_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Default email required'); $f['alert_email_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Selection required'); $f['admin_email'] = array('type' => 'email', 'required' => 1, 'error' => 'System admin email required'); if ($vars['strip_quoted_reply'] && !$vars['reply_separator']) { $errors['reply_separator'] = 'Reply separator required to strip quoted reply.'; } if ($vars['admin_email'] && Email::getIdByEmail($vars['admin_email'])) { //Make sure admin email is not also a system email. $errors['admin_email'] = 'Email already setup as system email'; } if (!Validator::process($f, $vars, $errors) || $errors) { return false; } $sql = 'UPDATE ' . CONFIG_TABLE . ' SET updated=NOW() ' . ',default_email_id=' . db_input($vars['default_email_id']) . ',alert_email_id=' . db_input($vars['alert_email_id']) . ',default_smtp_id=' . db_input($vars['default_smtp_id']) . ',admin_email=' . db_input($vars['admin_email']) . ',enable_mail_polling=' . db_input(isset($vars['enable_mail_polling']) ? 1 : 0) . ',enable_email_piping=' . db_input(isset($vars['enable_email_piping']) ? 1 : 0) . ',strip_quoted_reply=' . db_input(isset($vars['strip_quoted_reply']) ? 1 : 0) . ',reply_separator=' . db_input($vars['reply_separator']) . ' WHERE id=' . db_input($this->getId()); return db_query($sql); }
function save($id, $vars, &$errors) { global $cfg; //very basic checks if ($id && $id != $vars['email_id']) { $errors['err'] = 'Error Interno.'; } if (!$vars['email'] || !Validator::is_email($vars['email'])) { $errors['email'] = 'Se Requiere un Email Valido'; } elseif (($eid = Email::getIdByEmail($vars['email'])) && $eid != $id) { $errors['email'] = 'Este Email ya existe'; } elseif (!strcasecmp($cfg->getAdminEmail(), $vars['email'])) { $errors['email'] = 'Este Email ya se esta usando en la cuenta de Administrador'; } else { //make sure the email doesn't belong to any of the staff $sql = 'SELECT staff_id FROM ' . STAFF_TABLE . ' WHERE email=' . db_input($vars['email']); if (($res = db_query($sql)) && db_num_rows($res)) { $errors['email'] = 'Este Email ya se esta usando por un miembro del Staff'; } } if (!$vars['dept_id'] || !is_numeric($vars['dept_id'])) { $errors['dept_id'] = 'Debes seleccionar un Departamento'; } if (!$vars['priority_id']) { $errors['priority_id'] = 'Debes seleccionar prioridad'; } if ($vars['mail_active'] || $vars['smtp_active'] && $vars['smtp_auth']) { if (!$vars['userid']) { $errors['userid'] = 'Falta nombre de Usuario'; } if (!$vars['userpass']) { $errors['userpass'] = '******'; } } if ($vars['mail_active']) { //Check pop/imapinfo only when enabled. if (!function_exists('imap_open')) { $errors['mail_active'] = 'IMAP no existe. PHP debe ser compilado con IMAP.'; } if (!$vars['mail_host']) { $errors['mail_host'] = 'Se requiere nombre del Host'; } if (!$vars['mail_port']) { $errors['mail_port'] = 'Se requiere numero de Puerto'; } if (!$vars['mail_protocol']) { $errors['mail_protocol'] = 'Selecciona Protocolo'; } if (!$vars['mail_fetchfreq'] || !is_numeric($vars['mail_fetchfreq'])) { $errors['mail_fetchfreq'] = 'Se requiere frecuencia de captura'; } if (!$vars['mail_fetchmax'] || !is_numeric($vars['mail_fetchmax'])) { $errors['mail_fetchmax'] = 'Se requiere numero máximo de correos por captura'; } } if ($vars['smtp_active']) { if (!$vars['smtp_host']) { $errors['smtp_host'] = 'Se requiere nombre del Host'; } if (!$vars['smtp_port']) { $errors['smtp_port'] = 'Se requiere numero de puerto'; } } if (!$errors && ($vars['mail_host'] && $vars['userid'])) { $sql = 'SELECT email_id FROM ' . EMAIL_TABLE . ' WHERE mail_host=' . db_input($vars['mail_host']) . ' AND userid=' . db_input($vars['userid']); if ($id) { $sql .= ' AND email_id!=' . db_input($id); } if (db_num_rows(db_query($sql))) { $errors['userid'] = $errors['host'] = 'La combinacion Host/Nombre de usuario ya esta en uso por otro departamento.'; } } if (!$errors && $vars['mail_active']) { //note: password is unencrypted at this point...MailFetcher expect plain text. $fetcher = new MailFetcher($vars['userid'], $vars['userpass'], $vars['mail_host'], $vars['mail_port'], $vars['mail_protocol'], $vars['mail_encryption']); if (!$fetcher->connect()) { $errors['userpass'] = '******' . $vars['mail_protocol'] . ''; $errors['mail'] = '<br>' . $fetcher->getLastError(); } } if (!$errors && $vars['smtp_active']) { //Check SMTP login only. require_once 'Mail.php'; // PEAR Mail package $smtp = mail::factory('smtp', array('host' => $vars['smtp_host'], 'port' => $vars['smtp_port'], 'auth' => $vars['smtp_auth'] ? true : false, 'username' => $vars['userid'], 'password' => $vars['userpass'], 'timeout' => 20, 'debug' => false)); $mail = $smtp->connect(); if (PEAR::isError($mail)) { $errors['userpass'] = '******'; $errors['smtp'] = '<br>' . $mail->getMessage(); } else { $smtp->disconnect(); //Thank you, sir! } } if (!$errors) { $sql = 'updated=NOW(),mail_errors=0, mail_lastfetch=NULL' . ',email=' . db_input($vars['email']) . ',name=' . db_input(Format::striptags($vars['name'])) . ',dept_id=' . db_input($vars['dept_id']) . ',priority_id=' . db_input($vars['priority_id']) . ',noautoresp=' . db_input(isset($vars['noautoresp']) ? 1 : 0) . ',userid=' . db_input($vars['userid']) . ',userpass='******'userpass'], SECRET_SALT)) . ',mail_active=' . db_input($vars['mail_active']) . ',mail_host=' . db_input($vars['mail_host']) . ',mail_protocol=' . db_input($vars['mail_protocol'] ? $vars['mail_protocol'] : 'POP') . ',mail_encryption=' . db_input($vars['mail_encryption']) . ',mail_port=' . db_input($vars['mail_port'] ? $vars['mail_port'] : 0) . ',mail_fetchfreq=' . db_input($vars['mail_fetchfreq'] ? $vars['mail_fetchfreq'] : 0) . ',mail_fetchmax=' . db_input($vars['mail_fetchmax'] ? $vars['mail_fetchmax'] : 0) . ',mail_delete=' . db_input(isset($vars['mail_delete']) ? $vars['mail_delete'] : 0) . ',smtp_active=' . db_input($vars['smtp_active']) . ',smtp_host=' . db_input($vars['smtp_host']) . ',smtp_port=' . db_input($vars['smtp_port'] ? $vars['smtp_port'] : 0) . ',smtp_auth=' . db_input($vars['smtp_auth']); if ($id) { //update $sql = 'UPDATE ' . EMAIL_TABLE . ' SET ' . $sql . ' WHERE email_id=' . db_input($id); if (!db_query($sql) || !db_affected_rows()) { $errors['err'] = 'No se a podido actualizar el Email, Error interno'; } } else { $sql = 'INSERT INTO ' . EMAIL_TABLE . ' SET ' . $sql . ',created=NOW()'; if (!db_query($sql) or !($emailID = db_insert_id())) { $errors['err'] = 'No se a podido añadir el Email, Error interno '; } else { return $emailID; } //newly created email. } } else { $errors['err'] = 'Se an producido Errores, intentelo de nuevo'; } return $errors ? FALSE : TRUE; }