/**
* Method used to save the login information into a log file. It will be
* useful for administrative purposes, so we know which customers were able
* to login.
*
* @access public
* @param string $email The email associated with the user
* @param string $type Whether it was a successful login or not
* @param string $extra The reason for not being a successful login
*/
function saveLoginAttempt($email, $type, $extra = false)
{
$msg = Date_API::getCurrentDateGMT() . " - Login attempt by '{$email}' was ";
if ($type == 'success') {
$msg .= "successful.\n";
} else {
$msg .= "not successful because of '{$extra}'.\n";
}
$fp = @fopen(APP_LOGIN_LOG, "a");
@fwrite($fp, $msg);
@fclose($fp);
}
/**
* Method used to log the changes made against a specific issue.
*
* @access public
* @param integer $iss_id The issue ID
* @param integer $usr_id The ID of the user.
* @param integer $htt_id The type ID of this history event.
* @param string $summary The summary of the changes
* @param boolean $hide If this history item should be hidden.
* @return void
*/
function add($iss_id, $usr_id, $htt_id, $summary, $hide = false)
{
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_history\n (\n his_iss_id,\n his_usr_id,\n his_created_date,\n his_summary,\n his_htt_id";
if ($hide == true) {
$stmt .= ", his_is_hidden";
}
$stmt .= ") VALUES (\n " . Misc::escapeInteger($iss_id) . ",\n " . Misc::escapeInteger($usr_id) . ",\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Misc::escapeString($summary) . "',\n {$htt_id}";
if ($hide == true) {
$stmt .= ", 1";
}
$stmt .= ")";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
}
}
/**
* Converts a note to a draft or an email
*
* @access public
* @param $note_id The id of the note
* @param $target What the not should be converted too
* @param $authorize_sender If the sender should be added to authorized senders list.
*/
function convertNote($note_id, $target, $authorize_sender = false)
{
$note_id = Misc::escapeInteger($note_id);
$issue_id = Note::getIssueID($note_id);
$email_account_id = Email_Account::getEmailAccount();
$blocked_message = Note::getBlockedMessage($note_id);
$unknown_user = Note::getUnknownUser($note_id);
$structure = Mime_Helper::decode($blocked_message, true, true);
$body = Mime_Helper::getMessageBody($structure);
$sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
if ($target == 'email') {
if (Mime_Helper::hasAttachments($blocked_message)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
list($blocked_message, $headers) = Mail_API::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
// need to check for a possible customer association
if (!empty($structure->headers['from'])) {
$details = Email_Account::getDetails($email_account_id);
// check from the associated project if we need to lookup any customers by this email address
if (Customer::hasCustomerIntegration($details['ema_prj_id'])) {
// check for any customer contact association
list($customer_id, ) = Customer::getCustomerIDByEmails($details['ema_prj_id'], array($sender_email));
if (!empty($customer_id)) {
$t['customer_id'] = $customer_id;
}
}
}
if (empty($t['customer_id'])) {
$update_type = 'staff response';
$t['customer_id'] = "NULL";
} else {
$update_type = 'customer action';
}
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $blocked_message);
// notifications about new emails are always external
$internal_only = false;
// special case when emails are bounced back, so we don't want to notify the customer about those
if (Notification::isBounceMessage($sender_email)) {
$internal_only = true;
}
Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, false, '', $sup_id);
Issue::markAsUpdated($issue_id, $update_type);
Note::remove($note_id, false);
History::add($issue_id, Auth::getUserID(), History::getTypeID('note_converted_email'), "Note converted to e-mail (from: " . @$structure->headers['from'] . ") by " . User::getFullName(Auth::getUserID()));
// now add sender as an authorized replier
if ($authorize_sender) {
Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
}
}
return $res;
} else {
// save message as a draft
$res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
// remove the note, if the draft was created successfully
if ($res) {
Note::remove($note_id, false);
History::add($issue_id, Auth::getUserID(), History::getTypeID('note_converted_draft'), "Note converted to draft (from: " . @$structure->headers['from'] . ") by " . User::getFullName(Auth::getUserID()));
}
return $res;
}
}
/**
* Saves a log entry about the attempt, successful or otherwise, to send the
* queued email message.
*
* @access private
* @param integer $maq_id The queued email message ID
* @param string $status The status of the attempt ('sent' or 'error')
* @param string $server_message The full message from the SMTP server, in case of an error
* @return boolean
*/
function _saveLog($maq_id, $status, $server_message)
{
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "mail_queue_log\n (\n mql_maq_id,\n mql_created_date,\n mql_status,\n mql_server_message\n ) VALUES (\n {$maq_id},\n '" . Date_API::getCurrentDateGMT() . "',\n '{$status}',\n '{$server_message}'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return false;
} else {
if ($status == 'error') {
$sql_incattempt = ", maq_attempts = maq_attempts + 1";
}
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "mail_queue\n SET\n maq_status = if(maq_attempts>2,'gaveup','{$status}')\n\t\t\t\t\t\t{$sql_incattempt}\n WHERE\n maq_id={$maq_id}";
$GLOBALS["db_api"]->dbh->query($stmt);
return true;
}
}
/**
* Method used to remotely record a time tracking entry.
*
* @access public
* @param integer $issue_id The issue ID
* @param integer $usr_id The user ID
* @param integer $cat_id The time tracking category ID
* @param string $summary The summary of the work entry
* @param integer $time_spent The time spent in minutes
* @return integer 1 if the insert worked, -1 otherwise
*/
function recordRemoteEntry($issue_id, $usr_id, $cat_id, $summary, $time_spent)
{
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "time_tracking\n (\n ttr_ttc_id,\n ttr_iss_id,\n ttr_usr_id,\n ttr_created_date,\n ttr_time_spent,\n ttr_summary\n ) VALUES (\n " . Misc::escapeInteger($cat_id) . ",\n " . Misc::escapeInteger($issue_id) . ",\n " . Misc::escapeInteger($usr_id) . ",\n '" . Date_API::getCurrentDateGMT() . "',\n " . Misc::escapeInteger($time_spent) . ",\n '" . Misc::escapeString($summary) . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
Issue::markAsUpdated($issue_id);
// need to save a history entry for this
History::add($issue_id, $usr_id, History::getTypeID('remote_time_added'), 'Time tracking entry submitted remotely by ' . User::getFullName($usr_id));
return 1;
}
}
/**
* Method used to update an existing draft response.
*
* @access public
* @param integer $issue_id The issue ID
* @param integer $emd_id The email draft ID
* @param string $to The primary recipient of the draft
* @param string $cc The secondary recipients of the draft
* @param string $subject The subject of the draft
* @param string $message The draft body
* @param integer $parent_id The ID of the email that this draft is replying to, if any
* @return integer 1 if the update worked, -1 otherwise
*/
function update($issue_id, $emd_id, $to, $cc, $subject, $message, $parent_id = FALSE)
{
$issue_id = Misc::escapeInteger($issue_id);
$emd_id = Misc::escapeInteger($emd_id);
$parent_id = Misc::escapeInteger($issue_id);
if (empty($parent_id)) {
$parent_id = 'NULL';
}
$usr_id = Auth::getUserID();
// update previous draft and insert new record
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "email_draft\n SET\n emd_updated_date='" . Date_API::getCurrentDateGMT() . "',\n emd_status = 'edited'\n WHERE\n emd_id={$emd_id}";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
Issue::markAsUpdated($issue_id, "draft saved");
History::add($issue_id, $usr_id, History::getTypeID('draft_updated'), 'Email message draft updated by ' . User::getFullName($usr_id));
Draft::saveEmail($issue_id, $to, $cc, $subject, $message, $parent_id, false, false);
return 1;
}
}
/**
* Method used to add a new project to the system.
*
* @access public
* @return integer 1 if the update worked, -1 or -2 otherwise
*/
function insert()
{
global $HTTP_POST_VARS;
if (Validation::isWhitespace($HTTP_POST_VARS["title"])) {
return -2;
}
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "project\n (\n prj_created_date,\n prj_title,\n prj_status,\n prj_lead_usr_id,\n prj_initial_sta_id,\n prj_outgoing_sender_name,\n prj_outgoing_sender_email,\n prj_remote_invocation,\n prj_customer_backend,\n prj_workflow_backend\n ) VALUES (\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Misc::escapeString($HTTP_POST_VARS["title"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["status"]) . "',\n " . Misc::escapeInteger($HTTP_POST_VARS["lead_usr_id"]) . ",\n " . Misc::escapeInteger($HTTP_POST_VARS["initial_status"]) . ",\n '" . Misc::escapeString($HTTP_POST_VARS["outgoing_sender_name"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["outgoing_sender_email"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["remote_invocation"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["customer_backend"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["workflow_backend"]) . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
$new_prj_id = $GLOBALS["db_api"]->get_last_insert_id();
for ($i = 0; $i < count($HTTP_POST_VARS["users"]); $i++) {
if ($HTTP_POST_VARS["users"][$i] == $HTTP_POST_VARS["lead_usr_id"]) {
$role_id = User::getRoleID("Manager");
} else {
$role_id = User::getRoleID("Standard User");
}
Project::associateUser($new_prj_id, $HTTP_POST_VARS["users"][$i], $role_id);
}
foreach ($HTTP_POST_VARS['statuses'] as $sta_id) {
Status::addProjectAssociation($sta_id, $new_prj_id);
}
Display_Column::setupNewProject($new_prj_id);
return 1;
}
}
/**
* Method used to add a news entry to the system.
*
* @access public
* @return integer 1 if the insert worked, -1 otherwise
*/
function insert()
{
global $HTTP_POST_VARS;
if (Validation::isWhitespace($HTTP_POST_VARS["title"])) {
return -2;
}
if (Validation::isWhitespace($HTTP_POST_VARS["message"])) {
return -3;
}
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "news\n (\n nws_usr_id,\n nws_created_date,\n nws_title,\n nws_message,\n nws_status\n ) VALUES (\n " . Auth::getUserID() . ",\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Misc::escapeString($HTTP_POST_VARS["title"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["message"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["status"]) . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
$new_news_id = $GLOBALS["db_api"]->get_last_insert_id();
// now populate the project-news mapping table
foreach ($HTTP_POST_VARS['projects'] as $prj_id) {
News::addProjectAssociation($new_news_id, $prj_id);
}
return 1;
}
}
/**
* Method used to save a history entry about the execution of the current
* reminder.
*
* @access public
* @param integer $issue_id The issue ID
* @param integer $rma_id The reminder action ID
* @return boolean
*/
function saveHistory($issue_id, $rma_id)
{
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "reminder_history\n (\n rmh_iss_id,\n rmh_rma_id,\n rmh_created_date\n ) VALUES (\n " . Misc::escapeInteger($issue_id) . ",\n " . Misc::escapeInteger($rma_id) . ",\n '" . Date_API::getCurrentDateGMT() . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return false;
} else {
return true;
}
}
/**
* Method used to send an email from the user interface.
*
* @access public
* @return integer 1 if it worked, -1 otherwise
*/
function sendEmail($parent_sup_id = FALSE)
{
global $HTTP_POST_VARS, $HTTP_SERVER_VARS;
// if we are replying to an existing email, set the In-Reply-To: header accordingly
if ($parent_sup_id) {
$in_reply_to = Support::getMessageIDByID($parent_sup_id);
} else {
$in_reply_to = false;
}
// get ID of whoever is sending this.
$sender_usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($HTTP_POST_VARS["from"]));
if (empty($sender_usr_id)) {
$sender_usr_id = false;
}
// get type of email this is
if (!empty($HTTP_POST_VARS['type'])) {
$type = $HTTP_POST_VARS['type'];
} else {
$type = '';
}
// remove extra 'Re: ' from subject
$HTTP_POST_VARS['subject'] = Mail_API::removeExcessRe($HTTP_POST_VARS['subject'], true);
$internal_only = false;
$message_id = Mail_API::generateMessageID();
// hack needed to get the full headers of this web-based email
$full_email = Support::buildFullHeaders($HTTP_POST_VARS["issue_id"], $message_id, $HTTP_POST_VARS["from"], $HTTP_POST_VARS["to"], $HTTP_POST_VARS["cc"], $HTTP_POST_VARS["subject"], $HTTP_POST_VARS["message"], $in_reply_to);
// email blocking should only be done if this is an email about an associated issue
if (!empty($HTTP_POST_VARS['issue_id'])) {
$user_info = User::getNameEmail(Auth::getUserID());
// check whether the current user is allowed to send this email to customers or not
if (!Support::isAllowedToEmail($HTTP_POST_VARS["issue_id"], $user_info['usr_email'])) {
// add the message body as a note
$HTTP_POST_VARS['blocked_msg'] = $full_email;
$HTTP_POST_VARS['title'] = $HTTP_POST_VARS["subject"];
$HTTP_POST_VARS['note'] = Mail_API::getCannedBlockedMsgExplanation() . $HTTP_POST_VARS["message"];
Note::insert(Auth::getUserID(), $HTTP_POST_VARS["issue_id"]);
Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue_id']), $HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS, 'web');
return 1;
}
}
// only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
if (@$HTTP_POST_VARS['add_unknown'] == 'yes') {
if (!empty($HTTP_POST_VARS['issue_id'])) {
// add the recipients to the notification list of the associated issue
$recipients = array($HTTP_POST_VARS['to']);
$recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
for ($i = 0; $i < count($recipients); $i++) {
if (!empty($recipients[$i]) && !Notification::isIssueRoutingSender($HTTP_POST_VARS["issue_id"], $recipients[$i])) {
Notification::subscribeEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], Mail_API::getEmailAddress($recipients[$i]), array('emails'));
}
}
}
} else {
// Usually when sending out emails associated to an issue, we would
// simply insert the email in the table and call the Notification::notifyNewEmail() method,
// but on this case we need to actually send the email to the recipients that are not
// already in the notification list for the associated issue, if any.
// In the case of replying to an email that is not yet associated with an issue, then
// we are always directly sending the email, without using any notification list
// functionality.
if (!empty($HTTP_POST_VARS['issue_id'])) {
// send direct emails only to the unknown addresses, and leave the rest to be
// catched by the notification list
$from = Notification::getFixedFromHeader($HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS['from'], 'issue');
// build the list of unknown recipients
if (!empty($HTTP_POST_VARS['to'])) {
$recipients = array($HTTP_POST_VARS['to']);
$recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
} else {
$recipients = Support::getRecipientsCC($HTTP_POST_VARS['cc']);
}
$unknowns = array();
for ($i = 0; $i < count($recipients); $i++) {
if (!Notification::isSubscribedToEmails($HTTP_POST_VARS['issue_id'], $recipients[$i])) {
$unknowns[] = $recipients[$i];
}
}
if (count($unknowns) > 0) {
$to = array_shift($unknowns);
$cc = implode('; ', $unknowns);
// send direct emails
Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $to, $cc, $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id, $sender_usr_id);
}
} else {
// send direct emails to all recipients, since we don't have an associated issue
$project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
// use the project-related outgoing email address, if there is one
if (!empty($project_info['email'])) {
$from = Mail_API::getFormattedName(User::getFullName(Auth::getUserID()), $project_info['email']);
} else {
// otherwise, use the real email address for the current user
$from = User::getFromHeader(Auth::getUserID());
}
// send direct emails
Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $HTTP_POST_VARS['to'], $HTTP_POST_VARS['cc'], $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id);
}
}
$t = array('customer_id' => 'NULL', 'issue_id' => $HTTP_POST_VARS["issue_id"] ? $HTTP_POST_VARS["issue_id"] : 0, 'ema_id' => $HTTP_POST_VARS['ema_id'], 'message_id' => $message_id, 'date' => Date_API::getCurrentDateGMT(), 'from' => $HTTP_POST_VARS['from'], 'to' => $HTTP_POST_VARS['to'], 'cc' => @$HTTP_POST_VARS['cc'], 'subject' => @$HTTP_POST_VARS['subject'], 'body' => $HTTP_POST_VARS['message'], 'full_email' => $full_email, 'has_attachment' => 0);
// associate this new email with a customer, if appropriate
if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
$customer_id = User::getCustomerID(Auth::getUserID());
if (!empty($customer_id) && $customer_id != -1) {
$t['customer_id'] = $customer_id;
}
}
$structure = Mime_Helper::decode($full_email, true, false);
$t['headers'] = $structure->headers;
$res = Support::insertEmail($t, $structure, $sup_id);
if (!empty($HTTP_POST_VARS["issue_id"])) {
// need to send a notification
Notification::notifyNewEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], $t, $internal_only, false, $type, $sup_id);
// mark this issue as updated
if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'customer action');
} else {
if (!empty($sender_usr_id) && User::getRoleByUser($sender_usr_id, Issue::getProjectID($HTTP_POST_VARS['issue_id'])) > User::getRoleID('Customer')) {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'staff response');
} else {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'user response');
}
}
// save a history entry for this
History::add($HTTP_POST_VARS["issue_id"], Auth::getUserID(), History::getTypeID('email_sent'), 'Outgoing email sent by ' . User::getFullName(Auth::getUserID()));
// also update the last_response_date field for the associated issue
if (Auth::getCurrentRole() > User::getRoleID('Customer')) {
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n SET\n iss_last_response_date='" . Date_API::getCurrentDateGMT() . "'\n WHERE\n iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
$GLOBALS["db_api"]->dbh->query($stmt);
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n SET\n iss_first_response_date='" . Date_API::getCurrentDateGMT() . "'\n WHERE\n iss_first_response_date IS NULL AND\n iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
$GLOBALS["db_api"]->dbh->query($stmt);
}
}
return 1;
}
/**
* Returns the status of a quarantine.
*
* @param integer $issue_id The issue ID
* @return integer Indicates what the current state of quarantine is.
*/
function getQuarantineInfo($issue_id)
{
$stmt = "SELECT\n iqu_status,\n iqu_expiration\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_quarantine\n WHERE\n iqu_iss_id = " . Misc::escapeInteger($issue_id) . " AND\n (iqu_expiration > '" . Date_API::getCurrentDateGMT() . "' OR\n iqu_expiration IS NULL)";
$res = $GLOBALS["db_api"]->dbh->getRow($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return array();
} else {
if (!empty($res["iqu_expiration"])) {
$expiration_ts = Date_API::getUnixTimestamp($res['iqu_expiration'], Date_API::getDefaultTimezone());
$res["time_till_expiration"] = Date_API::getFormattedDateDiff($expiration_ts, Date_API::getCurrentUnixTimestampGMT());
}
return $res;
}
}
/**
* Method used to update the details of a specific reminder condition.
*
* @access public
* @return integer 1 if the update worked, -1 or -2 otherwise
*/
function update()
{
global $HTTP_POST_VARS;
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "reminder_level_condition\n SET\n rlc_last_updated_date='" . Date_API::getCurrentDateGMT() . "',\n rlc_rmf_id=" . Misc::escapeInteger($HTTP_POST_VARS['field']) . ",\n rlc_rmo_id=" . Misc::escapeInteger($HTTP_POST_VARS['operator']) . ",\n rlc_value='" . Misc::escapeString(@$HTTP_POST_VARS['value']) . "',\n rlc_comparison_rmf_id = '" . Misc::escapeInteger(@$HTTP_POST_VARS['comparison_field']) . "'\n WHERE\n rlc_id=" . Misc::escapeInteger($HTTP_POST_VARS['id']);
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
return 1;
}
}
/**
* Method used to add a new resolution by using the administrative
* interface of the system.
*
* @access public
* @return integer 1 if the update worked, -1 or -2 otherwise
*/
function insert()
{
global $HTTP_POST_VARS;
if (Validation::isWhitespace($HTTP_POST_VARS["title"])) {
return -2;
}
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "resolution\n (\n res_title,\n res_created_date\n ) VALUES (\n '" . Misc::escapeString($HTTP_POST_VARS["title"]) . "',\n '" . Date_API::getCurrentDateGMT() . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
return 1;
}
}
/**
* Method used to update an existing requirement with the appropriate
* impact analysis.
*
* @access public
* @param integer $isr_id The requirement ID
* @return integer -1 if an error occurred or 1 otherwise
*/
function update($isr_id)
{
global $HTTP_POST_VARS;
$stmt = "SELECT\n isr_iss_id\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_requirement\n WHERE\n isr_id=" . Misc::escapeInteger($isr_id);
$issue_id = $GLOBALS["db_api"]->dbh->getOne($stmt);
// we are storing minutes, not hours
$dev_time = $HTTP_POST_VARS["dev_time"] * 60;
$usr_id = Auth::getUserID();
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_requirement\n SET\n isr_updated_usr_id={$usr_id},\n isr_updated_date='" . Date_API::getCurrentDateGMT() . "',\n isr_dev_time={$dev_time},\n isr_impact_analysis='" . Misc::escapeString($HTTP_POST_VARS["impact_analysis"]) . "'\n WHERE\n isr_id=" . Misc::escapeInteger($isr_id);
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
Issue::markAsUpdated($issue_id);
// need to save a history entry for this
History::add($issue_id, $usr_id, History::getTypeID('impact_analysis_updated'), 'Impact analysis submitted by ' . User::getFullName($usr_id));
return 1;
}
}
/**
* Method used to associate a new checkin with an existing issue
*
* @access public
* @param integer $issue_id The issue ID
* @param integer $i The offset of the file that was changed
* @return integer 1 if the update worked, -1 otherwise
*/
function logCheckin($issue_id, $i)
{
global $HTTP_GET_VARS;
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_checkin\n (\n isc_iss_id,\n isc_module,\n isc_filename,\n isc_old_version,\n isc_new_version,\n isc_created_date,\n isc_username,\n isc_commit_msg\n ) VALUES (\n {$issue_id},\n '" . Misc::escapeString($HTTP_GET_VARS["module"]) . "',\n '" . Misc::escapeString($HTTP_GET_VARS["files"][$i]) . "',\n '" . Misc::escapeString($HTTP_GET_VARS["old_versions"][$i]) . "',\n '" . Misc::escapeString($HTTP_GET_VARS["new_versions"][$i]) . "',\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Misc::escapeString($HTTP_GET_VARS["username"]) . "',\n '" . Misc::escapeString($HTTP_GET_VARS["commit_msg"]) . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
// need to mark this issue as updated
Issue::markAsUpdated($issue_id, 'scm checkin');
// need to save a history entry for this
History::add($issue_id, APP_SYSTEM_USER_ID, History::getTypeID('scm_checkin_associated'), 'SCM Checkins associated by SCM user \'' . $HTTP_GET_VARS["username"] . '\'.');
return 1;
}
}
/**
* Method used to add a new user to the system.
*
* @access public
* @return integer 1 if the update worked, -1 otherwise
*/
function insert()
{
global $HTTP_POST_VARS;
$projects = array();
foreach ($HTTP_POST_VARS["role"] as $prj_id => $role) {
if ($role < 1) {
continue;
}
$projects[] = $prj_id;
}
$fn = preg_split('/\\s+/', $HTTP_POST_VARS["full_name"], 2);
$username = preg_split('/@/', $HTTP_POST_VARS["email"], 2);
$prefs = Prefs::getDefaults($projects);
$stmt = "INSERT INTO\n " . ETEL_USER_TABLE_NOSUB . "\n\t\t\t\tSET\n en_ev_customer_id = NULL,\n en_ev_contact_id = NULL,\n en_signup = '" . Date_API::getCurrentDateGMT() . "',\n en_username = '******',\n en_password = '******',\n en_firstname = '" . Misc::escapeString($fn[0]) . "',\n en_lastname = '" . Misc::escapeString($fn[1]) . "',\n en_email = '" . Misc::escapeString($HTTP_POST_VARS["email"]) . "',\n en_ev_pref = '" . Misc::escapeString($prefs) . "'\n ";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
$new_usr_id = $GLOBALS["db_api"]->get_last_insert_id();
// add the project associations!
foreach ($HTTP_POST_VARS["role"] as $prj_id => $role) {
if ($role < 1) {
continue;
}
Project::associateUser($prj_id, $new_usr_id, $role);
}
// send email to user
Notification::notifyNewUser($new_usr_id, $HTTP_POST_VARS["password"]);
return 1;
}
}
/**
* Method used to add a new subscriber manually, by using the
* email notification interface.
*
* @access public
* @param integer $usr_id The user ID of the person performing this change
* @param integer $issue_id The issue ID
* @param string $form_email The email address to subscribe
* @param array $actions The actions to subcribe to
* @return integer 1 if the update worked, -1 otherwise
*/
function subscribeEmail($usr_id, $issue_id, $form_email, $actions)
{
$form_email = strtolower(Mail_API::getEmailAddress($form_email));
// first check if this is an actual user or just an email address
$user_emails = User::getAssocEmailList();
if (in_array($form_email, array_keys($user_emails))) {
return Notification::subscribeUser($usr_id, $issue_id, $user_emails[$form_email], $actions);
}
$issue_id = Misc::escapeInteger($issue_id);
$email = Misc::escapeString($form_email);
$prj_id = Issue::getProjectID($issue_id);
// call workflow to modify actions or cancel adding this user.
$subscriber_usr_id = false;
$workflow = Workflow::handleSubscription($prj_id, $issue_id, $subscriber_usr_id, $email, $actions);
if ($workflow === false) {
// cancel subscribing the user
return -2;
}
// manual check to prevent duplicates
if (!empty($email)) {
$stmt = "SELECT\r\n COUNT(sub_id)\r\n FROM\r\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "subscription\r\n WHERE\r\n sub_iss_id={$issue_id} AND\r\n sub_email='{$email}'";
$total = $GLOBALS["db_api"]->dbh->getOne($stmt);
if ($total > 0) {
return -1;
}
}
$stmt = "INSERT INTO\r\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "subscription\r\n (\r\n sub_iss_id,\r\n sub_usr_id,\r\n sub_created_date,\r\n sub_level,\r\n sub_email\r\n ) VALUES (\r\n {$issue_id},\r\n 0,\r\n '" . Date_API::getCurrentDateGMT() . "',\r\n 'issue',\r\n '{$email}'\r\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
$sub_id = $GLOBALS["db_api"]->get_last_insert_id();
for ($i = 0; $i < count($actions); $i++) {
Notification::addType($sub_id, $actions[$i]);
}
// need to mark the issue as updated
Issue::markAsUpdated($issue_id);
// need to save a history entry for this
History::add($issue_id, $usr_id, History::getTypeID('notification_added'), "Notification list entry ('{$email}') added by " . User::getFullName($usr_id));
return 1;
}
}
/**
* Method used to generate an SQL query to be used in debugging the reminder
* conditions.
*
* @access public
* @param integer $rem_id The reminder ID
* @param integer $rma_id The reminder action ID
* @return string The SQL query
*/
function getSQLQuery($rem_id, $rma_id)
{
$reminder = Reminder::getDetails($rem_id);
$conditions = Reminder_Condition::getList($rma_id);
$stmt = "SELECT\n iss_id\n FROM\n " . APP_TABLE_PREFIX . "issue";
$stmt .= Reminder::getWhereClause($reminder, $conditions);
// can't rely on the mysql server's timezone setting, so let's use gmt dates throughout
$stmt = str_replace('UNIX_TIMESTAMP()', "UNIX_TIMESTAMP('" . Date_API::getCurrentDateGMT() . "')", $stmt);
return $stmt;
}
/**
* Returns the SQL used to calculate the difference of 2 dates, not counting weekends.
* This thing is truly a work of art, the type of art that throws lemon juice in your eye and then laughs.
* If $end_date_field is null, the current date is used instead.
*
* @access public
* @param string $start_date_field The name of the field the first date is.
* @param string $end_date_field The name of the field where the second date is.
* @return string The SQL used to compare the 2 dates.
*/
function getNoWeekendDateDiffSQL($start_date_field, $end_date_field = false)
{
if ($end_date_field == false) {
$end_date_field = "'" . Date_API::getCurrentDateGMT() . "'";
}
// this is crazy, but it does work. Anyone with a better solution email bryan@mysql.com
$sql = "((UNIX_TIMESTAMP({$end_date_field}) - UNIX_TIMESTAMP({$start_date_field})) - (CASE\n WHEN DAYOFWEEK({$start_date_field}) = 1 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))-1)/7) * 86400 * 2)\n WHEN DAYOFWEEK({$start_date_field}) = 2 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field})))/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 3 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))+1)/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 4 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))+2)/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 5 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))+3)/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 6 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))+4)/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 7 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))-2)/7) * 86400 *2)\n END) - (CASE\n WHEN DAYOFWEEK({$start_date_field}) = 7 THEN (86400 + (86400 - time_to_sec({$start_date_field})))\n WHEN DAYOFWEEK({$start_date_field}) = 1 THEN (86400 - time_to_sec({$start_date_field}))\n ELSE 0\n END) - CASE\n WHEN DAYOFWEEK({$end_date_field}) = 7 THEN time_to_sec({$end_date_field})\n WHEN DAYOFWEEK({$end_date_field}) = 1 THEN (86400 + time_to_sec({$end_date_field}))\n ELSE 0\n END)";
return str_replace("\n", " ", $sql);
}
function createWhereClause($date_field, $user_field = false)
{
global $start_date, $end_date;
$sql = '';
if ($_REQUEST['report_type'] == 'recent') {
$sql .= "{$date_field} >= DATE_SUB('" . Date_API::getCurrentDateGMT() . "', INTERVAL " . Misc::escapeInteger($_REQUEST['amount']) . " " . Misc::escapeString($_REQUEST['unit']) . ")";
} else {
$sql .= "{$date_field} BETWEEN '{$start_date}' AND '{$end_date}'";
}
if ($user_field != false && !empty($_REQUEST['developer'])) {
$sql .= " AND {$user_field} = " . Misc::escapeString($_REQUEST['developer']);
}
$sql .= " ORDER BY {$date_field} " . Misc::escapeString($_REQUEST['sort_order']);
return $sql;
}
$stmt = "SELECT MAX(usr_id)+1 FROM eventum_user";
$new_usr_id = $GLOBALS["db_api"]->dbh->getOne($stmt);
if (PEAR::isError($new_usr_id)) {
echo "ERROR:<br /><br />";
var_dump($new_usr_iod);
exit(1);
}
$stmt = "UPDATE eventum_user SET usr_id = {$new_usr_id} WHERE usr_id = 1";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
echo "ERROR:<br /><br />";
var_dump($res);
exit(1);
}
$fixes = array("UPDATE eventum_custom_filter SET cst_usr_id = {$new_usr_id} WHERE cst_usr_id = 1", "UPDATE eventum_issue SET iss_usr_id = {$new_usr_id} WHERE iss_usr_id = 1", "UPDATE eventum_issue_attachment SET iat_usr_id = {$new_usr_id} WHERE iat_usr_id = 1", "UPDATE eventum_issue_requirement SET isr_usr_id = {$new_usr_id} WHERE isr_usr_id = 1", "UPDATE eventum_issue_user SET isu_usr_id = {$new_usr_id} WHERE isu_usr_id = 1", "UPDATE eventum_note SET not_usr_id = {$new_usr_id} WHERE not_usr_id = 1", "UPDATE eventum_project SET prj_lead_usr_id = {$new_usr_id} WHERE prj_lead_usr_id = 1", "UPDATE eventum_project_user SET pru_usr_id = {$new_usr_id} WHERE pru_usr_id = 1", "UPDATE eventum_subscription SET sub_usr_id = {$new_usr_id} WHERE sub_usr_id = 1", "UPDATE eventum_time_tracking SET ttr_usr_id = {$new_usr_id} WHERE ttr_usr_id = 1", "UPDATE eventum_phone_support SET phs_usr_id = {$new_usr_id} WHERE phs_usr_id = 1", "UPDATE eventum_reminder_action_list SET ral_usr_id = {$new_usr_id} WHERE ral_usr_id = 1", "UPDATE eventum_news SET nws_usr_id = {$new_usr_id} WHERE nws_usr_id = 1", "UPDATE eventum_round_robin_user SET rru_usr_id = {$new_usr_id} WHERE rru_usr_id = 1", "UPDATE eventum_email_draft SET emd_usr_id = {$new_usr_id} WHERE emd_usr_id = 1");
foreach ($fixes as $stmt) {
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
echo "ERROR:<br /><br />";
var_dump($res);
exit(1);
}
}
// add the system account as user id == 1
$stmt = "INSERT INTO\n eventum_user\n (\n usr_id,\n usr_created_date,\n usr_password,\n usr_full_name,\n usr_email,\n usr_role,\n usr_preferences\n ) VALUES (\n 1,\n '" . Date_API::getCurrentDateGMT() . "',\n '14589714398751513457adf349173434',\n 'system',\n '*****@*****.**',\n 5,\n ''\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
echo "ERROR:<br /><br />";
var_dump($res);
exit(1);
}
/**
* Adds a quick note for the specified customer.
*
* @access public
* @param integer $prj_id The project ID
* @param integer $customer_id The id of the customer.
* @param string $note The note to add.
*/
function insertNote($prj_id, $customer_id, $note)
{
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "customer_note\n (\n cno_prj_id,\n cno_customer_id,\n cno_created_date,\n cno_updated_date,\n cno_note\n ) VALUES (\n " . Misc::escapeInteger($prj_id) . ",\n " . Misc::escapeInteger($customer_id) . ",\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Misc::escapeString($note) . "'\n )";
$res = $GLOBALS['db_api']->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
return 1;
}
}
// | Authors: Bryan Alsdorf <*****@*****.**> |
// +----------------------------------------------------------------------+
//
//
include_once "../../config.inc.php";
include_once APP_INC_PATH . "db_access.php";
include_once APP_INC_PATH . "class.customer.php";
include_once APP_INC_PATH . "class.user.php";
// creates user accounts for all the customers
$prj_id = 1;
$customers = Customer::getAssocList($prj_id);
foreach ($customers as $customer_id => $customer_name) {
echo "Customer: {$customer_name}<br />\n";
$details = Customer::getDetails($prj_id, $customer_id);
foreach ($details['contacts'] as $contact) {
echo "Contact: " . $contact['first_name'] . " " . $contact['last_name'] . " (" . $contact['email'] . ")<br />\n";
$contact_id = User::getUserIDByContactID($contact['contact_id']);
if (empty($contact_id)) {
$sql = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "user\n SET\n usr_created_date = '" . Date_API::getCurrentDateGMT() . "',\n usr_full_name = '" . Misc::escapeString($contact['first_name'] . " " . $contact['last_name']) . "',\n usr_email = '" . $contact['email'] . "',\n usr_customer_id = " . $customer_id . ",\n usr_customer_contact_id = " . $contact['contact_id'] . ",\n usr_preferences = '" . Misc::escapeString(Prefs::getDefaults(array($prj_id))) . "'";
$res = $GLOBALS["db_api"]->dbh->query($sql);
if (PEAR::isError($res)) {
echo "Error inserting user<br /><pre>";
print_r($res);
echo "</pre>";
}
$new_usr_id = $GLOBALS['db_api']->get_last_insert_id();
Project::associateUser($prj_id, $new_usr_id, User::getRoleID("Customer"));
}
}
echo "<hr />";
}
/**
* Method used to add a FAQ entry to the system.
*
* @access public
* @return integer 1 if the insert worked, -1 otherwise
*/
function insert()
{
global $HTTP_POST_VARS;
if (Validation::isWhitespace($HTTP_POST_VARS["title"])) {
return -2;
}
if (Validation::isWhitespace($HTTP_POST_VARS["message"])) {
return -3;
}
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "faq\n (\n faq_prj_id,\n faq_usr_id,\n faq_created_date,\n faq_title,\n faq_message,\n faq_rank\n ) VALUES (\n " . $HTTP_POST_VARS['project'] . ",\n " . Auth::getUserID() . ",\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Misc::escapeString($HTTP_POST_VARS["title"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["message"]) . "',\n " . $HTTP_POST_VARS['rank'] . "\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
$new_faq_id = $GLOBALS["db_api"]->get_last_insert_id();
if (Customer::doesBackendUseSupportLevels(Misc::escapeInteger($HTTP_POST_VARS['project']))) {
// now populate the faq-support level mapping table
foreach ($HTTP_POST_VARS['support_levels'] as $support_level_id) {
FAQ::addSupportLevelAssociation($new_faq_id, $support_level_id);
}
}
return 1;
}
}
/**
* Routes an email to the correct issue.
*
* @param string $full_message The full email message, including headers
* @param integer $email_account_id The ID of the email account this email should be routed too. If empty this method will try to figure it out
*/
function route_emails($full_message, $email_account_id = 0)
{
global $HTTP_POST_VARS;
// save the full message for logging purposes
Support::saveRoutedEmail($full_message);
if (preg_match("/^(boundary=).*/m", $full_message)) {
$pattern = "/(Content-Type: multipart\\/)(.+); ?\r?\n(boundary=)(.*)\$/im";
$replacement = '$1$2; $3$4';
$full_message = preg_replace($pattern, $replacement, $full_message);
}
// associate routed emails to the internal system account
$sys_account = User::getNameEmail(APP_SYSTEM_USER_ID);
$associated_user = $sys_account['usr_email'];
// need some validation here
if (empty($full_message)) {
return array(66, "Error: The email message was empty.\n");
}
if (empty($associated_user)) {
return array(78, "Error: The associated user for the email routing interface needs to be set.\n");
}
//
// DON'T EDIT ANYTHING BELOW THIS LINE
//
// remove the reply-to: header
if (preg_match("/^(reply-to:).*/im", $full_message)) {
$full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
}
// check for magic cookie
if (Mail_API::hasMagicCookie($full_message)) {
// strip the magic cookie
$full_message = Mail_API::stripMagicCookie($full_message);
$has_magic_cookie = true;
} else {
$has_magic_cookie = false;
}
Auth::createFakeCookie(APP_SYSTEM_USER_ID);
// check if the email routing interface is even supposed to be enabled
$setup = Setup::load();
if ($setup['email_routing']['status'] != 'enabled') {
return array(78, "Error: The email routing interface is disabled.\n");
}
$prefix = $setup['email_routing']['address_prefix'];
// escape plus signs so '*****@*****.**' becomes a valid routing address
$prefix = str_replace('+', '\\+', $prefix);
$mail_domain = quotemeta($setup['email_routing']['address_host']);
$mail_domain_alias = quotemeta(@$setup['email_routing']['host_alias']);
if (!empty($mail_domain_alias)) {
$mail_domain = "(?:" . $mail_domain . "|" . $mail_domain_alias . ")";
}
if (empty($prefix)) {
return array(78, "Error: Please configure the email address prefix.\n");
}
if (empty($mail_domain)) {
return array(78, "Error: Please configure the email address domain.\n");
}
$structure = Mime_Helper::decode($full_message, true, true);
// find which issue ID this email refers to
@preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['to'], $matches);
@($issue_id = $matches[1]);
// validation is always a good idea
if (empty($issue_id)) {
// we need to try the Cc header as well
@preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['cc'], $matches);
if (!empty($matches[1])) {
$issue_id = $matches[1];
} else {
return array(65, "Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.\n");
}
}
if (empty($email_account_id)) {
$issue_prj_id = Issue::getProjectID($issue_id);
if (empty($issue_prj_id)) {
return array(65, "Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.\n");
}
$email_account_id = Email_Account::getEmailAccount($issue_prj_id);
}
if (empty($email_account_id)) {
return array(78, "Error: Please provide the email account ID.\n");
}
$body = Mime_Helper::getMessageBody($structure);
// hack for clients that set more then one from header
if (is_array($structure->headers['from'])) {
$structure->headers['from'] = $structure->headers['from'][0];
}
// associate the email to the issue
$parts = array();
Mime_Helper::parse_output($structure, $parts);
// get the sender's email address
$sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
// strip out the warning message sent to staff users
if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
$full_message = Mail_API::stripWarningMessage($full_message);
$body = Mail_API::stripWarningMessage($body);
}
$prj_id = Issue::getProjectID($issue_id);
Auth::createFakeCookie(APP_SYSTEM_USER_ID, $prj_id);
$staff_emails = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer'));
$staff_emails = array_map('strtolower', $staff_emails);
// only allow staff users to use the magic cookie
if (!in_array($sender_email, array_values($staff_emails))) {
$has_magic_cookie = false;
}
if (Mime_Helper::hasAttachments($full_message)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
// remove certain CC addresses
if (!empty($structure->headers['cc']) && @$setup['smtp']['save_outgoing_email'] == 'yes') {
$ccs = explode(",", @$structure->headers['cc']);
for ($i = 0; $i < count($ccs); $i++) {
if (Mail_API::getEmailAddress($ccs[$i]) == $setup['smtp']['save_address']) {
unset($ccs[$i]);
}
}
@($structure->headers['cc'] = join(', ', $ccs));
}
// Remove excess Re's
@($structure->headers['subject'] = Mail_API::removeExcessRe(@$structure->headers['subject'], true));
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
// automatically associate this incoming email with a customer
if (Customer::hasCustomerIntegration($prj_id)) {
if (!empty($structure->headers['from'])) {
list($customer_id, ) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
if (!empty($customer_id)) {
$t['customer_id'] = $customer_id;
}
}
}
if (empty($t['customer_id'])) {
$t['customer_id'] = "NULL";
}
if (!$has_magic_cookie && Support::blockEmailIfNeeded($t)) {
return true;
}
// re-write Threading headers if needed
list($t['full_email'], $t['headers']) = Mail_API::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], "email");
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $full_message);
// notifications about new emails are always external
$internal_only = false;
$assignee_only = false;
// special case when emails are bounced back, so we don't want a notification to customers about those
if (Notification::isBounceMessage($sender_email)) {
// broadcast this email only to the assignees for this issue
$internal_only = true;
$assignee_only = true;
}
Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
// try to get usr_id of sender, if not, use system account
$usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($structure->headers['from']));
if (!$usr_id) {
$usr_id = APP_SYSTEM_USER_ID;
}
// mark this issue as updated
if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
Issue::markAsUpdated($issue_id, 'customer action');
} else {
if (!empty($usr_id) && User::getRoleByUser($usr_id, $prj_id) > User::getRoleID('Customer')) {
Issue::markAsUpdated($issue_id, 'staff response');
} else {
Issue::markAsUpdated($issue_id, 'user response');
}
}
// log routed email
History::add($issue_id, $usr_id, History::getTypeID('email_routed'), "Email routed from " . $structure->headers['from']);
}
return true;
}
