/**
* Method used to get the system-wide default preferences.
*
* @access public
* @param array $projects An array of projects this user will have access too.
* @return string The serialized array of the default preferences
*/
function getDefaults($projects)
{
$prefs = array('receive_assigned_emails' => array(), 'receive_new_emails' => array(), 'timezone' => Date_API::getDefaultTimezone(), 'list_refresh_rate' => APP_DEFAULT_REFRESH_RATE, 'emails_refresh_rate' => APP_DEFAULT_REFRESH_RATE, 'email_signature' => '', 'auto_append_sig' => 'no', 'auto_append_note_sig' => 'no');
foreach ($projects as $prj_id) {
$prefs['receive_assigned_emails'][$prj_id] = APP_DEFAULT_ASSIGNED_EMAILS;
$prefs['receive_new_emails'][$prj_id] = APP_DEFAULT_NEW_EMAILS;
}
return serialize($prefs);
}
/**
* Method used to save the login information into a log file. It will be
* useful for administrative purposes, so we know which customers were able
* to login.
*
* @access public
* @param string $email The email associated with the user
* @param string $type Whether it was a successful login or not
* @param string $extra The reason for not being a successful login
*/
function saveLoginAttempt($email, $type, $extra = false)
{
$msg = Date_API::getCurrentDateGMT() . " - Login attempt by '{$email}' was ";
if ($type == 'success') {
$msg .= "successful.\n";
} else {
$msg .= "not successful because of '{$extra}'.\n";
}
$fp = @fopen(APP_LOGIN_LOG, "a");
@fwrite($fp, $msg);
@fclose($fp);
}
/**
* Returns the contract status associated with the given customer ID.
* Possible return values are 'active', 'in_grace_period' and 'expired'.
*
* @access public
* @param integer $customer_id The customer ID
* @return string The contract status
*/
function getContractStatus($customer_id)
{
// active contracts have an expiration date in the future
$expiration = strtotime($this->data[$customer_id]['expiration_date']);
$now = Date_API::getCurrentUnixTimestampGMT();
if ($expiration > $now) {
return 'active';
} elseif ($expiration > $now + DAY * $this->getExpirationOffset()) {
return 'in_grace_period';
} else {
return 'expired';
}
}
/**
* Method used to save a history entry about the execution of the current
* reminder.
*
* @access public
* @param integer $issue_id The issue ID
* @param integer $rma_id The reminder action ID
* @return boolean
*/
function saveHistory($issue_id, $rma_id)
{
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "reminder_history\n (\n rmh_iss_id,\n rmh_rma_id,\n rmh_created_date\n ) VALUES (\n " . Misc::escapeInteger($issue_id) . ",\n " . Misc::escapeInteger($rma_id) . ",\n '" . Date_API::getCurrentDateGMT() . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return false;
} else {
return true;
}
}
/**
* Method used to get the list of issues in a project, and group
* them by the assignee.
*
* @access public
* @param integer $prj_id The project ID
* @return array The list of issues
*/
function getIssuesByUser($prj_id)
{
$stmt = "SELECT\n usr_full_name,\n iss_id,\n iss_summary,\n sta_title,\n iss_sta_id,\n iss_created_date,\n sta_color\n FROM\n (\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue,\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_user,\n " . ETEL_USER_TABLE . "\n )\n LEFT JOIN\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "status\n ON\n iss_sta_id=sta_id\n WHERE\n iss_prj_id=" . Misc::escapeInteger($prj_id) . " AND\n iss_id=isu_iss_id AND\n isu_usr_id=usr_id\n ORDER BY\n usr_full_name";
$res = $GLOBALS["db_api"]->dbh->getAll($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return "";
} else {
Time_Tracking::getTimeSpentByIssues($res);
$issues = array();
for ($i = 0; $i < count($res); $i++) {
$issues[$res[$i]['usr_full_name']][$res[$i]['iss_id']] = array('iss_summary' => $res[$i]['iss_summary'], 'sta_title' => $res[$i]['sta_title'], 'iss_created_date' => Date_API::getFormattedDate($res[$i]['iss_created_date']), 'time_spent' => Misc::getFormattedTime($res[$i]['time_spent']), 'status_color' => $res[$i]['sta_color']);
}
return $issues;
}
}
/**
* Method used to format a RFC 822 compliant date for the given unix
* timestamp.
*
* @access public
* @param integer $ts The unix timestamp
* @return string The formatted date string
*/
function formatReplyDate($ts)
{
// On Fri, 01 Apr 2005, 17:07:44 GMT
return Date_API::getFormattedDate($ts);
}
/**
* Returns the mail queue for a specific issue.
*
* @access public
* @param integer $issue_is The issue ID
* @return array An array of emails from the queue
*/
function getListByIssueID($issue_id)
{
$issue_id = Misc::escapeInteger($issue_id);
$stmt = "SELECT\n maq_id,\n maq_queued_date,\n maq_status,\n maq_recipient,\n maq_subject\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "mail_queue\n WHERE\n maq_iss_id = " . Misc::escapeInteger($issue_id) . "\n ORDER BY\n maq_queued_date ASC";
$res = $GLOBALS["db_api"]->dbh->getAll($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return false;
}
if (count($res) > 0) {
for ($i = 0; $i < count($res); $i++) {
$res[$i]['maq_recipient'] = Mime_Helper::decodeAddress($res[$i]['maq_recipient']);
$res[$i]['maq_queued_date'] = Date_API::getFormattedDate(Date_API::getUnixTimestamp($res[$i]['maq_queued_date'], 'GMT'));
$res[$i]['maq_subject'] = Mime_Helper::fixEncoding($res[$i]['maq_subject']);
}
}
return $res;
}
/**
* Returns the SQL used to calculate the difference of 2 dates, not counting weekends.
* This thing is truly a work of art, the type of art that throws lemon juice in your eye and then laughs.
* If $end_date_field is null, the current date is used instead.
*
* @access public
* @param string $start_date_field The name of the field the first date is.
* @param string $end_date_field The name of the field where the second date is.
* @return string The SQL used to compare the 2 dates.
*/
function getNoWeekendDateDiffSQL($start_date_field, $end_date_field = false)
{
if ($end_date_field == false) {
$end_date_field = "'" . Date_API::getCurrentDateGMT() . "'";
}
// this is crazy, but it does work. Anyone with a better solution email bryan@mysql.com
$sql = "((UNIX_TIMESTAMP({$end_date_field}) - UNIX_TIMESTAMP({$start_date_field})) - (CASE\n WHEN DAYOFWEEK({$start_date_field}) = 1 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))-1)/7) * 86400 * 2)\n WHEN DAYOFWEEK({$start_date_field}) = 2 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field})))/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 3 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))+1)/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 4 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))+2)/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 5 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))+3)/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 6 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))+4)/7) * 86400 *2)\n WHEN DAYOFWEEK({$start_date_field}) = 7 THEN (floor(((TO_DAYS({$end_date_field}) - TO_DAYS({$start_date_field}))-2)/7) * 86400 *2)\n END) - (CASE\n WHEN DAYOFWEEK({$start_date_field}) = 7 THEN (86400 + (86400 - time_to_sec({$start_date_field})))\n WHEN DAYOFWEEK({$start_date_field}) = 1 THEN (86400 - time_to_sec({$start_date_field}))\n ELSE 0\n END) - CASE\n WHEN DAYOFWEEK({$end_date_field}) = 7 THEN time_to_sec({$end_date_field})\n WHEN DAYOFWEEK({$end_date_field}) = 1 THEN (86400 + time_to_sec({$end_date_field}))\n ELSE 0\n END)";
return str_replace("\n", " ", $sql);
}
/**
* Retrieves the next assignee in the given project's round robin queue.
*
* @access public
* @param integer $prj_id The project ID
* @return integer The assignee's user ID
*/
function getNextAssignee($prj_id)
{
// get the full list of users for the given project
list($blackout_start, $blackout_end, $users) = Round_Robin::getUsersByProject($prj_id);
if (count($users) == 0) {
return 0;
} else {
$user_ids = array_keys($users);
$next_usr_id = 0;
foreach ($users as $usr_id => $details) {
if ($details['is_next']) {
$next_usr_id = $usr_id;
break;
}
}
// if no user is currently set as the 'next' assignee,
// then just get the first one in the list
if (empty($next_usr_id)) {
$next_usr_id = $user_ids[0];
}
// counter to keep the number of times we found an invalid user
$ignored_users = 0;
// check the blackout hours
do {
$user = new Date(Date_API::getCurrentUnixTimestampGMT());
$user->convertTZById($users[$next_usr_id]['timezone']);
list($today, $tomorrow) = Round_Robin::getBlackoutDates(&$user, $blackout_start, $blackout_end);
$first = new Date($today . ' ' . $blackout_start);
$first->setTZById($users[$next_usr_id]['timezone']);
$second = new Date($tomorrow . ' ' . $blackout_end);
$second->setTZById($users[$next_usr_id]['timezone']);
if (Date::compare($first, $user) == -1 && Date::compare($user, $second) == -1) {
$ignored_users++;
$current_index = array_search($next_usr_id, $user_ids);
// if we reached the end of the list of users and none of them
// was a valid one, then just select the first one
// however, we want to complete at least one full iteration over the list of users
// that is, if we didn't start checking the users in the beginning of the list,
// then do another run over the users just in case
if ($ignored_users >= count($user_ids) && $current_index == count($user_ids) - 1) {
$assignee = $user_ids[0];
break;
}
// if we reached the end of the list, and we still didn't find an user,
// then go back to the beginning of the list one last time
if ($current_index == count($user_ids) - 1) {
$current_index = 0;
$next_usr_id = $user_ids[++$current_index];
$found = 0;
continue;
}
$next_usr_id = $user_ids[++$current_index];
$found = 0;
} else {
$assignee = $next_usr_id;
$found = 1;
}
} while (!$found);
// mark the next user in the list as the 'next' assignment
$assignee_index = array_search($assignee, $user_ids);
if ($assignee_index == count($user_ids) - 1) {
$next_assignee = $user_ids[0];
} else {
$next_assignee = $user_ids[++$assignee_index];
}
Round_Robin::markNextAssignee($prj_id, $next_assignee);
return $assignee;
}
}
$bplot = new BarPlot(array_values($values));
if ($performer == "customer") {
$color = "#99ccff";
} else {
$color = "#ffcc00";
}
$bplot->SetFillColor($color);
$bplot->setLegend(ucfirst($performer) . " " . $event_type);
$plots[] = $bplot;
}
$graph = new Graph(800, 350);
$graph->SetScale("textlin");
$graph->img->SetMargin(60, 30, 40, 40);
$graph->yaxis->SetTitleMargin(45);
$graph->SetShadow();
// Turn the tickmarks
$graph->xaxis->SetTickDirection(SIDE_DOWN);
$graph->yaxis->SetTickDirection(SIDE_LEFT);
$graph->xaxis->SetTickLabels(array_keys($data["developer"] + $data["customer"]));
// group plots together
$grouped = new GroupBarPlot($plots);
$graph->Add($grouped);
$graph->title->Set($graph_title);
$graph->xaxis->title->Set("Hours (" . Date_API::getTimezoneShortNameByUser($usr_id) . ")");
$graph->xaxis->title->SetFont(FF_FONT1, FS_BOLD);
$graph->title->SetFont(FF_FONT1, FS_BOLD);
$graph->yaxis->title->Set(ucfirst($event_type) . " (%)");
$graph->yaxis->title->SetFont(FF_FONT1, FS_BOLD);
$graph->legend->Pos(0.01, 0.09, 'left', 'bottom');
$graph->legend->SetLayout(LEGEND_HOR);
$graph->Stroke();
echo htmlspecialchars($issue['sta_title']);
?>
<BR>
Priority: <?php
echo htmlspecialchars($issue['pri_title']);
?>
<BR>
Category: <?php
echo htmlspecialchars($issue['prc_title']);
?>
<BR>
<BR><?php
echo htmlspecialchars(Link_Filter::activateLinks(nl2br($issue['iss_description'])));
?>
<BR>
</description>
<author><?php
echo htmlspecialchars($issue['reporter']);
?>
</author>
<pubDate><?php
echo Date_API::getRFC822Date($issue['iss_created_date'], "GMT");
?>
</pubDate>
</item>
<?php
}
?>
</channel>
</rss>
/**
* Method used to remotely record a time tracking entry.
*
* @access public
* @param integer $issue_id The issue ID
* @param integer $usr_id The user ID
* @param integer $cat_id The time tracking category ID
* @param string $summary The summary of the work entry
* @param integer $time_spent The time spent in minutes
* @return integer 1 if the insert worked, -1 otherwise
*/
function recordRemoteEntry($issue_id, $usr_id, $cat_id, $summary, $time_spent)
{
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "time_tracking\n (\n ttr_ttc_id,\n ttr_iss_id,\n ttr_usr_id,\n ttr_created_date,\n ttr_time_spent,\n ttr_summary\n ) VALUES (\n " . Misc::escapeInteger($cat_id) . ",\n " . Misc::escapeInteger($issue_id) . ",\n " . Misc::escapeInteger($usr_id) . ",\n '" . Date_API::getCurrentDateGMT() . "',\n " . Misc::escapeInteger($time_spent) . ",\n '" . Misc::escapeString($summary) . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
Issue::markAsUpdated($issue_id);
// need to save a history entry for this
History::add($issue_id, $usr_id, History::getTypeID('remote_time_added'), 'Time tracking entry submitted remotely by ' . User::getFullName($usr_id));
return 1;
}
}
// | Boston, MA 02111-1307, USA. |
// +----------------------------------------------------------------------+
// | Authors: Bryan Alsdorf <*****@*****.**> |
// +----------------------------------------------------------------------+
//
// @(#) $Id$
//
include_once "../config.inc.php";
include_once APP_INC_PATH . "class.template.php";
include_once APP_INC_PATH . "class.auth.php";
include_once APP_INC_PATH . "class.report.php";
include_once APP_INC_PATH . "class.date.php";
include_once APP_INC_PATH . "db_access.php";
$tpl = new Template_API();
$tpl->setTemplate("reports/workload_time_period.tpl.html");
Auth::checkAuthentication(APP_COOKIE);
$usr_id = Auth::getUserID();
if (Auth::getCurrentRole() <= User::getRoleID("Customer")) {
echo "Invalid role";
exit;
}
$prj_id = Auth::getCurrentProject();
// get timezone of current user
$user_prefs = Prefs::get($usr_id);
if (@$HTTP_GET_VARS["type"] == "email") {
$data = Report::getEmailWorkloadByTimePeriod(@$user_prefs["timezone"]);
} else {
$data = Report::getWorkloadByTimePeriod(@$user_prefs["timezone"]);
}
$tpl->assign(array("data" => $data, "type" => @$HTTP_GET_VARS["type"], "user_tz" => Date_API::getTimezoneShortNameByUser($usr_id)));
$tpl->displayTemplate();
// | Authors: Bryan Alsdorf <*****@*****.**> |
// +----------------------------------------------------------------------+
//
//
include_once "../../config.inc.php";
include_once APP_INC_PATH . "db_access.php";
include_once APP_INC_PATH . "class.customer.php";
include_once APP_INC_PATH . "class.user.php";
// creates user accounts for all the customers
$prj_id = 1;
$customers = Customer::getAssocList($prj_id);
foreach ($customers as $customer_id => $customer_name) {
echo "Customer: {$customer_name}<br />\n";
$details = Customer::getDetails($prj_id, $customer_id);
foreach ($details['contacts'] as $contact) {
echo "Contact: " . $contact['first_name'] . " " . $contact['last_name'] . " (" . $contact['email'] . ")<br />\n";
$contact_id = User::getUserIDByContactID($contact['contact_id']);
if (empty($contact_id)) {
$sql = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "user\n SET\n usr_created_date = '" . Date_API::getCurrentDateGMT() . "',\n usr_full_name = '" . Misc::escapeString($contact['first_name'] . " " . $contact['last_name']) . "',\n usr_email = '" . $contact['email'] . "',\n usr_customer_id = " . $customer_id . ",\n usr_customer_contact_id = " . $contact['contact_id'] . ",\n usr_preferences = '" . Misc::escapeString(Prefs::getDefaults(array($prj_id))) . "'";
$res = $GLOBALS["db_api"]->dbh->query($sql);
if (PEAR::isError($res)) {
echo "Error inserting user<br /><pre>";
print_r($res);
echo "</pre>";
}
$new_usr_id = $GLOBALS['db_api']->get_last_insert_id();
Project::associateUser($prj_id, $new_usr_id, User::getRoleID("Customer"));
}
}
echo "<hr />";
}
/**
* Adds a quick note for the specified customer.
*
* @access public
* @param integer $prj_id The project ID
* @param integer $customer_id The id of the customer.
* @param string $note The note to add.
*/
function insertNote($prj_id, $customer_id, $note)
{
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "customer_note\n (\n cno_prj_id,\n cno_customer_id,\n cno_created_date,\n cno_updated_date,\n cno_note\n ) VALUES (\n " . Misc::escapeInteger($prj_id) . ",\n " . Misc::escapeInteger($customer_id) . ",\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Misc::escapeString($note) . "'\n )";
$res = $GLOBALS['db_api']->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
return 1;
}
}
include_once APP_INC_PATH . "class.setup.php";
include_once APP_INC_PATH . "class.date.php";
include_once APP_INC_PATH . "db_access.php";
$tpl = new Template_API();
$tpl->setTemplate("preferences.tpl.html");
Auth::checkAuthentication(APP_COOKIE);
$usr_id = Auth::getUserID();
if (@$HTTP_POST_VARS["cat"] == "update_account") {
$res = Prefs::set($usr_id);
$tpl->assign('update_account_result', $res);
User::updateSMS($usr_id, @$HTTP_POST_VARS['sms_email']);
} elseif (@$HTTP_POST_VARS["cat"] == "update_name") {
$res = User::updateFullName($usr_id);
$tpl->assign('update_name_result', $res);
} elseif (@$HTTP_POST_VARS["cat"] == "update_email") {
$res = User::updateEmail($usr_id);
$tpl->assign('update_email_result', $res);
} elseif (@$HTTP_POST_VARS["cat"] == "update_password") {
$res = User::updatePassword($usr_id);
$tpl->assign('update_password_result', $res);
}
$prefs = Prefs::get($usr_id);
$prefs['sms_email'] = User::getSMS($usr_id);
// if the user has no preferences set yet, get it from the system-wide options
if (empty($prefs)) {
$prefs = Setup::load();
}
$tpl->assign("user_prefs", $prefs);
$tpl->assign("assigned_projects", Project::getAssocList($usr_id, false, true));
$tpl->assign("zones", Date_API::getTimezoneList());
$tpl->displayTemplate();
function processResult($res, $date_field, $issue_field)
{
global $prj_id;
global $usr_id;
$data = array();
for ($i = 0; $i < count($res); $i++) {
if (!Issue::canAccess($res[$i][$issue_field], $usr_id)) {
continue;
}
if (Customer::hasCustomerIntegration($prj_id)) {
$details = Customer::getDetails($prj_id, Issue::getCustomerID($res[$i][$issue_field]));
$res[$i]["customer"] = @$details['customer_name'];
}
$res[$i]["date"] = Date_API::getFormattedDate($res[$i][$date_field], Date_API::getPreferredTimezone($usr_id));
// need to decode From:, To: mail headers
if (isset($res[$i]["sup_from"])) {
$res[$i]["sup_from"] = Mime_Helper::fixEncoding($res[$i]["sup_from"]);
}
if (isset($res[$i]["sup_to"])) {
$res[$i]["sup_to"] = Mime_Helper::fixEncoding($res[$i]["sup_to"]);
}
$data[] = $res[$i];
}
return $data;
}
$usr_id = Auth::getUserID();
$prj_id = Auth::getCurrentProject();
if (!Customer::hasCustomerIntegration($prj_id)) {
// show all FAQ entries
$support_level_id = -1;
} else {
if (!Customer::doesBackendUseSupportLevels($prj_id)) {
// show all FAQ entries
$support_level_id = -1;
} else {
if (Auth::getCurrentRole() != User::getRoleID('Customer')) {
// show all FAQ entries
$support_level_id = -1;
} else {
$customer_id = User::getCustomerID(Auth::getUserID());
$support_level_id = Customer::getSupportLevelID($prj_id, $customer_id);
}
}
}
$tpl->assign("faqs", FAQ::getListBySupportLevel($support_level_id));
if (!empty($HTTP_GET_VARS["id"])) {
$t = FAQ::getDetails($HTTP_GET_VARS['id']);
// check if this customer should have access to this FAQ entry or not
if ($support_level_id != -1 && !in_array($support_level_id, $t['support_levels'])) {
$tpl->assign('faq', -1);
} else {
$t['faq_created_date'] = Date_API::getFormattedDate($t["faq_created_date"]);
$tpl->assign("faq", $t);
}
}
$tpl->displayTemplate();
$show_releases = 0;
}
// get if categories should be displayed
$cats = Category::getList($prj_id);
if (count($cats) > 0) {
$show_category = 1;
} else {
$show_category = 0;
}
$cookie = Auth::getCookieInfo(APP_PROJECT_COOKIE);
if (!empty($auto_switched_from)) {
$tpl->assign(array("project_auto_switched" => 1, "old_project" => Project::getName($auto_switched_from)));
}
$setup = Setup::load();
$tpl->assign("allow_unassigned_issues", @$setup["allow_unassigned_issues"]);
$tpl->assign(array('next_issue' => @$sides['next'], 'previous_issue' => @$sides['previous'], 'subscribers' => Notification::getSubscribers($issue_id), 'custom_fields' => Custom_Field::getListByIssue($prj_id, $issue_id), 'files' => Attachment::getList($issue_id), 'emails' => Support::getEmailsByIssue($issue_id), 'zones' => Date_API::getTimezoneList(), 'users' => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), 'ema_id' => Email_Account::getEmailAccount(), 'max_attachment_size' => Attachment::getMaxAttachmentSize(), 'show_releases' => $show_releases, 'show_category' => $show_category, 'categories' => Category::getAssocList($prj_id), 'quarantine' => Issue::getQuarantineInfo($issue_id)));
if ($role_id != User::getRoleID('customer')) {
if (@$_REQUEST['show_all_drafts'] == 1) {
$show_all_drafts = true;
} else {
$show_all_drafts = false;
}
if (Workflow::hasWorkflowIntegration($prj_id)) {
$statuses = Workflow::getAllowedStatuses($prj_id, $issue_id);
// if currently selected release is not on list, go ahead and add it.
} else {
$statuses = Status::getAssocStatusList($prj_id);
}
if (!empty($details['iss_sta_id']) && empty($statuses[$details['iss_sta_id']])) {
$statuses[$details['iss_sta_id']] = Status::getStatusTitle($details['iss_sta_id']);
}
$stmt = "SELECT MAX(usr_id)+1 FROM eventum_user";
$new_usr_id = $GLOBALS["db_api"]->dbh->getOne($stmt);
if (PEAR::isError($new_usr_id)) {
echo "ERROR:<br /><br />";
var_dump($new_usr_iod);
exit(1);
}
$stmt = "UPDATE eventum_user SET usr_id = {$new_usr_id} WHERE usr_id = 1";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
echo "ERROR:<br /><br />";
var_dump($res);
exit(1);
}
$fixes = array("UPDATE eventum_custom_filter SET cst_usr_id = {$new_usr_id} WHERE cst_usr_id = 1", "UPDATE eventum_issue SET iss_usr_id = {$new_usr_id} WHERE iss_usr_id = 1", "UPDATE eventum_issue_attachment SET iat_usr_id = {$new_usr_id} WHERE iat_usr_id = 1", "UPDATE eventum_issue_requirement SET isr_usr_id = {$new_usr_id} WHERE isr_usr_id = 1", "UPDATE eventum_issue_user SET isu_usr_id = {$new_usr_id} WHERE isu_usr_id = 1", "UPDATE eventum_note SET not_usr_id = {$new_usr_id} WHERE not_usr_id = 1", "UPDATE eventum_project SET prj_lead_usr_id = {$new_usr_id} WHERE prj_lead_usr_id = 1", "UPDATE eventum_project_user SET pru_usr_id = {$new_usr_id} WHERE pru_usr_id = 1", "UPDATE eventum_subscription SET sub_usr_id = {$new_usr_id} WHERE sub_usr_id = 1", "UPDATE eventum_time_tracking SET ttr_usr_id = {$new_usr_id} WHERE ttr_usr_id = 1", "UPDATE eventum_phone_support SET phs_usr_id = {$new_usr_id} WHERE phs_usr_id = 1", "UPDATE eventum_reminder_action_list SET ral_usr_id = {$new_usr_id} WHERE ral_usr_id = 1", "UPDATE eventum_news SET nws_usr_id = {$new_usr_id} WHERE nws_usr_id = 1", "UPDATE eventum_round_robin_user SET rru_usr_id = {$new_usr_id} WHERE rru_usr_id = 1", "UPDATE eventum_email_draft SET emd_usr_id = {$new_usr_id} WHERE emd_usr_id = 1");
foreach ($fixes as $stmt) {
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
echo "ERROR:<br /><br />";
var_dump($res);
exit(1);
}
}
// add the system account as user id == 1
$stmt = "INSERT INTO\n eventum_user\n (\n usr_id,\n usr_created_date,\n usr_password,\n usr_full_name,\n usr_email,\n usr_role,\n usr_preferences\n ) VALUES (\n 1,\n '" . Date_API::getCurrentDateGMT() . "',\n '14589714398751513457adf349173434',\n 'system',\n '*****@*****.**',\n 5,\n ''\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
echo "ERROR:<br /><br />";
var_dump($res);
exit(1);
}
/**
* Method used to send an email from the user interface.
*
* @access public
* @return integer 1 if it worked, -1 otherwise
*/
function sendEmail($parent_sup_id = FALSE)
{
global $HTTP_POST_VARS, $HTTP_SERVER_VARS;
// if we are replying to an existing email, set the In-Reply-To: header accordingly
if ($parent_sup_id) {
$in_reply_to = Support::getMessageIDByID($parent_sup_id);
} else {
$in_reply_to = false;
}
// get ID of whoever is sending this.
$sender_usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($HTTP_POST_VARS["from"]));
if (empty($sender_usr_id)) {
$sender_usr_id = false;
}
// get type of email this is
if (!empty($HTTP_POST_VARS['type'])) {
$type = $HTTP_POST_VARS['type'];
} else {
$type = '';
}
// remove extra 'Re: ' from subject
$HTTP_POST_VARS['subject'] = Mail_API::removeExcessRe($HTTP_POST_VARS['subject'], true);
$internal_only = false;
$message_id = Mail_API::generateMessageID();
// hack needed to get the full headers of this web-based email
$full_email = Support::buildFullHeaders($HTTP_POST_VARS["issue_id"], $message_id, $HTTP_POST_VARS["from"], $HTTP_POST_VARS["to"], $HTTP_POST_VARS["cc"], $HTTP_POST_VARS["subject"], $HTTP_POST_VARS["message"], $in_reply_to);
// email blocking should only be done if this is an email about an associated issue
if (!empty($HTTP_POST_VARS['issue_id'])) {
$user_info = User::getNameEmail(Auth::getUserID());
// check whether the current user is allowed to send this email to customers or not
if (!Support::isAllowedToEmail($HTTP_POST_VARS["issue_id"], $user_info['usr_email'])) {
// add the message body as a note
$HTTP_POST_VARS['blocked_msg'] = $full_email;
$HTTP_POST_VARS['title'] = $HTTP_POST_VARS["subject"];
$HTTP_POST_VARS['note'] = Mail_API::getCannedBlockedMsgExplanation() . $HTTP_POST_VARS["message"];
Note::insert(Auth::getUserID(), $HTTP_POST_VARS["issue_id"]);
Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue_id']), $HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS, 'web');
return 1;
}
}
// only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
if (@$HTTP_POST_VARS['add_unknown'] == 'yes') {
if (!empty($HTTP_POST_VARS['issue_id'])) {
// add the recipients to the notification list of the associated issue
$recipients = array($HTTP_POST_VARS['to']);
$recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
for ($i = 0; $i < count($recipients); $i++) {
if (!empty($recipients[$i]) && !Notification::isIssueRoutingSender($HTTP_POST_VARS["issue_id"], $recipients[$i])) {
Notification::subscribeEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], Mail_API::getEmailAddress($recipients[$i]), array('emails'));
}
}
}
} else {
// Usually when sending out emails associated to an issue, we would
// simply insert the email in the table and call the Notification::notifyNewEmail() method,
// but on this case we need to actually send the email to the recipients that are not
// already in the notification list for the associated issue, if any.
// In the case of replying to an email that is not yet associated with an issue, then
// we are always directly sending the email, without using any notification list
// functionality.
if (!empty($HTTP_POST_VARS['issue_id'])) {
// send direct emails only to the unknown addresses, and leave the rest to be
// catched by the notification list
$from = Notification::getFixedFromHeader($HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS['from'], 'issue');
// build the list of unknown recipients
if (!empty($HTTP_POST_VARS['to'])) {
$recipients = array($HTTP_POST_VARS['to']);
$recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
} else {
$recipients = Support::getRecipientsCC($HTTP_POST_VARS['cc']);
}
$unknowns = array();
for ($i = 0; $i < count($recipients); $i++) {
if (!Notification::isSubscribedToEmails($HTTP_POST_VARS['issue_id'], $recipients[$i])) {
$unknowns[] = $recipients[$i];
}
}
if (count($unknowns) > 0) {
$to = array_shift($unknowns);
$cc = implode('; ', $unknowns);
// send direct emails
Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $to, $cc, $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id, $sender_usr_id);
}
} else {
// send direct emails to all recipients, since we don't have an associated issue
$project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
// use the project-related outgoing email address, if there is one
if (!empty($project_info['email'])) {
$from = Mail_API::getFormattedName(User::getFullName(Auth::getUserID()), $project_info['email']);
} else {
// otherwise, use the real email address for the current user
$from = User::getFromHeader(Auth::getUserID());
}
// send direct emails
Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $HTTP_POST_VARS['to'], $HTTP_POST_VARS['cc'], $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id);
}
}
$t = array('customer_id' => 'NULL', 'issue_id' => $HTTP_POST_VARS["issue_id"] ? $HTTP_POST_VARS["issue_id"] : 0, 'ema_id' => $HTTP_POST_VARS['ema_id'], 'message_id' => $message_id, 'date' => Date_API::getCurrentDateGMT(), 'from' => $HTTP_POST_VARS['from'], 'to' => $HTTP_POST_VARS['to'], 'cc' => @$HTTP_POST_VARS['cc'], 'subject' => @$HTTP_POST_VARS['subject'], 'body' => $HTTP_POST_VARS['message'], 'full_email' => $full_email, 'has_attachment' => 0);
// associate this new email with a customer, if appropriate
if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
$customer_id = User::getCustomerID(Auth::getUserID());
if (!empty($customer_id) && $customer_id != -1) {
$t['customer_id'] = $customer_id;
}
}
$structure = Mime_Helper::decode($full_email, true, false);
$t['headers'] = $structure->headers;
$res = Support::insertEmail($t, $structure, $sup_id);
if (!empty($HTTP_POST_VARS["issue_id"])) {
// need to send a notification
Notification::notifyNewEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], $t, $internal_only, false, $type, $sup_id);
// mark this issue as updated
if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'customer action');
} else {
if (!empty($sender_usr_id) && User::getRoleByUser($sender_usr_id, Issue::getProjectID($HTTP_POST_VARS['issue_id'])) > User::getRoleID('Customer')) {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'staff response');
} else {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'user response');
}
}
// save a history entry for this
History::add($HTTP_POST_VARS["issue_id"], Auth::getUserID(), History::getTypeID('email_sent'), 'Outgoing email sent by ' . User::getFullName(Auth::getUserID()));
// also update the last_response_date field for the associated issue
if (Auth::getCurrentRole() > User::getRoleID('Customer')) {
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n SET\n iss_last_response_date='" . Date_API::getCurrentDateGMT() . "'\n WHERE\n iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
$GLOBALS["db_api"]->dbh->query($stmt);
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n SET\n iss_first_response_date='" . Date_API::getCurrentDateGMT() . "'\n WHERE\n iss_first_response_date IS NULL AND\n iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
$GLOBALS["db_api"]->dbh->query($stmt);
}
}
return 1;
}
/**
* Returns a list of drafts associated with an issue.
*
* @access public
* @param integer $issue_id The ID of the issue.
* @param boolean $show_all If all draft statuses should be shown
* @return array An array of drafts.
*/
function getList($issue_id, $show_all = false)
{
$issue_id = Misc::escapeInteger($issue_id);
$stmt = "SELECT\n emd_id,\n emd_usr_id,\n emd_subject,\n emd_updated_date,\n emd_unknown_user,\n emd_status\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "email_draft\n WHERE\n emd_iss_id={$issue_id}\n";
if ($show_all == false) {
$stmt .= "AND emd_status = 'pending'\n";
}
$stmt .= "ORDER BY\n emd_id";
$res = $GLOBALS["db_api"]->dbh->getAll($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return '';
} else {
for ($i = 0; $i < count($res); $i++) {
$res[$i]["emd_updated_date"] = Date_API::getFormattedDate($res[$i]["emd_updated_date"]);
if (!empty($res[$i]['emd_unknown_user'])) {
$res[$i]['from'] = $res[$i]["emd_unknown_user"];
} else {
$res[$i]['from'] = User::getFromHeader($res[$i]['emd_usr_id']);
}
list($res[$i]['to'], ) = Draft::getEmailRecipients($res[$i]['emd_id']);
if (empty($res[$i]['to'])) {
$res[$i]['to'] = "Notification List";
}
}
return $res;
}
}
}
$prj_id = Auth::getCurrentProject();
if (count(@$HTTP_POST_VARS["start"]) > 0 && @$HTTP_POST_VARS["start"]["Year"] != 0 && @$HTTP_POST_VARS["start"]["Month"] != 0 && @$HTTP_POST_VARS["start"]["Day"] != 0) {
$start_date = join("-", $HTTP_POST_VARS["start"]);
}
if (count(@$HTTP_POST_VARS["end"]) > 0 && @$HTTP_POST_VARS["end"]["Year"] != 0 && @$HTTP_POST_VARS["end"]["Month"] != 0 && @$HTTP_POST_VARS["end"]["Day"] != 0) {
$end_date = join("-", $HTTP_POST_VARS["end"]);
}
$tpl->assign(array("weeks" => Date_API::getWeekOptions(3, 0), "users" => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), "start_date" => @$start_date, "end_date" => @$end_date, "report_type" => @$HTTP_POST_VARS["report_type"]));
if (!empty($HTTP_POST_VARS["developer"])) {
//split date up
if (@$HTTP_POST_VARS["report_type"] == "weekly") {
$dates = explode("_", $HTTP_POST_VARS["week"]);
} else {
$dates = array($start_date, $end_date);
}
// print out emails
$data = Report::getWeeklyReport($HTTP_POST_VARS["developer"], $dates[0], $dates[1], @$_REQUEST['separate_closed']);
$tpl->assign("data", $data);
}
if (empty($HTTP_POST_VARS["week"])) {
$tpl->assign("week", Date_API::getCurrentWeek());
} else {
$tpl->assign("week", $HTTP_POST_VARS["week"]);
}
if (empty($HTTP_POST_VARS["developer"])) {
$tpl->assign("developer", Auth::getUserID());
} else {
$tpl->assign("developer", $HTTP_POST_VARS["developer"]);
}
$tpl->displayTemplate();
/**
* Converts a note to a draft or an email
*
* @access public
* @param $note_id The id of the note
* @param $target What the not should be converted too
* @param $authorize_sender If the sender should be added to authorized senders list.
*/
function convertNote($note_id, $target, $authorize_sender = false)
{
$note_id = Misc::escapeInteger($note_id);
$issue_id = Note::getIssueID($note_id);
$email_account_id = Email_Account::getEmailAccount();
$blocked_message = Note::getBlockedMessage($note_id);
$unknown_user = Note::getUnknownUser($note_id);
$structure = Mime_Helper::decode($blocked_message, true, true);
$body = Mime_Helper::getMessageBody($structure);
$sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
if ($target == 'email') {
if (Mime_Helper::hasAttachments($blocked_message)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
list($blocked_message, $headers) = Mail_API::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
// need to check for a possible customer association
if (!empty($structure->headers['from'])) {
$details = Email_Account::getDetails($email_account_id);
// check from the associated project if we need to lookup any customers by this email address
if (Customer::hasCustomerIntegration($details['ema_prj_id'])) {
// check for any customer contact association
list($customer_id, ) = Customer::getCustomerIDByEmails($details['ema_prj_id'], array($sender_email));
if (!empty($customer_id)) {
$t['customer_id'] = $customer_id;
}
}
}
if (empty($t['customer_id'])) {
$update_type = 'staff response';
$t['customer_id'] = "NULL";
} else {
$update_type = 'customer action';
}
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $blocked_message);
// notifications about new emails are always external
$internal_only = false;
// special case when emails are bounced back, so we don't want to notify the customer about those
if (Notification::isBounceMessage($sender_email)) {
$internal_only = true;
}
Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, false, '', $sup_id);
Issue::markAsUpdated($issue_id, $update_type);
Note::remove($note_id, false);
History::add($issue_id, Auth::getUserID(), History::getTypeID('note_converted_email'), "Note converted to e-mail (from: " . @$structure->headers['from'] . ") by " . User::getFullName(Auth::getUserID()));
// now add sender as an authorized replier
if ($authorize_sender) {
Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
}
}
return $res;
} else {
// save message as a draft
$res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
// remove the note, if the draft was created successfully
if ($res) {
Note::remove($note_id, false);
History::add($issue_id, Auth::getUserID(), History::getTypeID('note_converted_draft'), "Note converted to draft (from: " . @$structure->headers['from'] . ") by " . User::getFullName(Auth::getUserID()));
}
return $res;
}
}
// | |
// | You should have received a copy of the GNU General Public License |
// | along with this program; if not, write to: |
// | |
// | Free Software Foundation, Inc. |
// | 59 Temple Place - Suite 330 |
// | Boston, MA 02111-1307, USA. |
// +----------------------------------------------------------------------+
// | Authors: João Prado Maia <*****@*****.**> |
// +----------------------------------------------------------------------+
//
// @(#) $Id: s.news.php 1.1 04/01/13 20:02:51-00:00 jpradomaia $
//
include_once "config.inc.php";
include_once APP_INC_PATH . "class.template.php";
include_once APP_INC_PATH . "class.auth.php";
include_once APP_INC_PATH . "class.news.php";
include_once APP_INC_PATH . "class.date.php";
include_once APP_INC_PATH . "db_access.php";
$tpl = new Template_API();
$tpl->setTemplate('news.tpl.html');
Auth::checkAuthentication(APP_COOKIE, 'index.php?err=5', true);
$prj_id = Auth::getCurrentProject();
if (!empty($HTTP_GET_VARS["id"])) {
$t = News::getDetails($HTTP_GET_VARS['id']);
$t['nws_created_date'] = Date_API::getFormattedDate($t["nws_created_date"]);
$tpl->assign("news", array($t));
} else {
$tpl->assign("news", News::getListByProject($prj_id, TRUE));
}
$tpl->displayTemplate();
/**
* Method used to get the list of changes made against a specific issue.
*
* @access public
* @param integer $iss_id The issue ID
* @param string $order_by The order to sort the history
* @return array The list of changes
*/
function getListing($iss_id, $order_by = 'DESC')
{
$stmt = "SELECT\n *\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_history,\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "history_type\n WHERE\n htt_id = his_htt_id AND\n his_is_hidden != 1 AND\n his_iss_id=" . Misc::escapeInteger($iss_id) . " AND\n htt_role <= " . Auth::getCurrentRole() . "\n ORDER BY\n his_id {$order_by}";
$res = $GLOBALS["db_api"]->dbh->getAll($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return "";
} else {
for ($i = 0; $i < count($res); $i++) {
$res[$i]["his_created_date"] = Date_API::getFormattedDate($res[$i]["his_created_date"]);
$res[$i]["his_summary"] = Mime_Helper::fixEncoding($res[$i]["his_summary"]);
}
return $res;
}
}
/**
* Method used to add a new project to the system.
*
* @access public
* @return integer 1 if the update worked, -1 or -2 otherwise
*/
function insert()
{
global $HTTP_POST_VARS;
if (Validation::isWhitespace($HTTP_POST_VARS["title"])) {
return -2;
}
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "project\n (\n prj_created_date,\n prj_title,\n prj_status,\n prj_lead_usr_id,\n prj_initial_sta_id,\n prj_outgoing_sender_name,\n prj_outgoing_sender_email,\n prj_remote_invocation,\n prj_customer_backend,\n prj_workflow_backend\n ) VALUES (\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Misc::escapeString($HTTP_POST_VARS["title"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["status"]) . "',\n " . Misc::escapeInteger($HTTP_POST_VARS["lead_usr_id"]) . ",\n " . Misc::escapeInteger($HTTP_POST_VARS["initial_status"]) . ",\n '" . Misc::escapeString($HTTP_POST_VARS["outgoing_sender_name"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["outgoing_sender_email"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["remote_invocation"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["customer_backend"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["workflow_backend"]) . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
$new_prj_id = $GLOBALS["db_api"]->get_last_insert_id();
for ($i = 0; $i < count($HTTP_POST_VARS["users"]); $i++) {
if ($HTTP_POST_VARS["users"][$i] == $HTTP_POST_VARS["lead_usr_id"]) {
$role_id = User::getRoleID("Manager");
} else {
$role_id = User::getRoleID("Standard User");
}
Project::associateUser($new_prj_id, $HTTP_POST_VARS["users"][$i], $role_id);
}
foreach ($HTTP_POST_VARS['statuses'] as $sta_id) {
Status::addProjectAssociation($sta_id, $new_prj_id);
}
Display_Column::setupNewProject($new_prj_id);
return 1;
}
}
/**
* Method used to update the details of a specific reminder condition.
*
* @access public
* @return integer 1 if the update worked, -1 or -2 otherwise
*/
function update()
{
global $HTTP_POST_VARS;
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "reminder_level_condition\n SET\n rlc_last_updated_date='" . Date_API::getCurrentDateGMT() . "',\n rlc_rmf_id=" . Misc::escapeInteger($HTTP_POST_VARS['field']) . ",\n rlc_rmo_id=" . Misc::escapeInteger($HTTP_POST_VARS['operator']) . ",\n rlc_value='" . Misc::escapeString(@$HTTP_POST_VARS['value']) . "',\n rlc_comparison_rmf_id = '" . Misc::escapeInteger(@$HTTP_POST_VARS['comparison_field']) . "'\n WHERE\n rlc_id=" . Misc::escapeInteger($HTTP_POST_VARS['id']);
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
return 1;
}
}
/**
* Method used to get the details of a FAQ entry for a given FAQ ID.
*
* @access public
* @param integer $faq_id The FAQ entry ID
* @return array The FAQ entry details
*/
function getDetails($faq_id)
{
$stmt = "SELECT\n *\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "faq\n WHERE\n faq_id=" . Misc::escapeInteger($faq_id);
$res = $GLOBALS["db_api"]->dbh->getRow($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return "";
} else {
if (Customer::doesBackendUseSupportLevels($res['faq_prj_id'])) {
// get all of the support level associations here as well
$res['support_levels'] = array_keys(FAQ::getAssociatedSupportLevels($res['faq_prj_id'], $res['faq_id']));
}
if (empty($res['faq_updated_date'])) {
$res['faq_updated_date'] = $res['faq_created_date'];
}
$res['faq_updated_date'] = Date_API::getFormattedDate($res['faq_updated_date']);
$res['message'] = Misc::activateLinks(nl2br(htmlspecialchars($res['faq_message'])));
return $res;
}
}
/**
* Method used to list the history of triggered reminder actions
* for a given issue.
*
* @access public
* @param integer $iss_id The issue ID
* @return array The list of triggered reminder actions
*/
function getHistoryList($iss_id)
{
$stmt = "SELECT\n rmh_created_date,\n rma_title\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "reminder_history,\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "reminder_action\n WHERE\n rmh_iss_id=" . Misc::escapeInteger($iss_id) . " AND\n rmh_rma_id=rma_id\n ORDER BY\n rmh_created_date DESC";
$res = $GLOBALS["db_api"]->dbh->getAll($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return array();
} else {
for ($i = 0; $i < count($res); $i++) {
$res[$i]["rmh_created_date"] = Date_API::getFormattedDate($res[$i]["rmh_created_date"]);
}
return $res;
}
}
