/** * @param AW_Helpdesk3_Model_Ticket $ticket * * @return bool */ public function isEventHappened($ticket) { if (!$ticket->isObjectNew() && $ticket->getOrigData('department_id') != $ticket->getDepartmentId()) { $this->setEventData(array('from' => $ticket->getOrigData('department_id'), 'to' => $ticket->getDepartmentId())); return true; } return false; }