/** * Loads the ticket creation page. * * @param unsigned integer $id * @return string */ public function create($id) { $server_check_result = ServerCheckResult::find($id); $server = Server::find($server_check_result->server->id); $service = $server->service(); $client = $service->client; return view('ticket.create', ['client' => $client, 'service' => $service, 'server' => $server, 'server_check_result' => $server_check_result, 'ticket_categories' => TicketCategory::lists('name', 'id'), 'ticket_priorities' => TicketPriority::lists('name', 'id'), 'ticket_priority' => $server_check_result->checkResult->alert->id === 'R' ? 2 : 3, 'ticket_types' => TicketType::lists('name', 'id'), 'reference' => $server->id . $server_check_result->check_result_id . date('YmdHis', strtotime($server_check_result->raised_at))]); }
/** * Run the ticket categories table seeder. * * @return void */ public function run() { TicketCategory::truncate(); TicketCategory::create(['name' => 'Database']); TicketCategory::create(['name' => 'Hardware']); TicketCategory::create(['name' => 'IT Service']); TicketCategory::create(['name' => 'Network']); TicketCategory::create(['name' => 'Server']); TicketCategory::create(['name' => 'Software']); }