/**
* Loads the ticket creation page.
*
* @param unsigned integer $id
* @return string
*/
public function create($id)
{
$server_check_result = ServerCheckResult::find($id);
$server = Server::find($server_check_result->server->id);
$service = $server->service();
$client = $service->client;
return view('ticket.create', ['client' => $client, 'service' => $service, 'server' => $server, 'server_check_result' => $server_check_result, 'ticket_categories' => TicketCategory::lists('name', 'id'), 'ticket_priorities' => TicketPriority::lists('name', 'id'), 'ticket_priority' => $server_check_result->checkResult->alert->id === 'R' ? 2 : 3, 'ticket_types' => TicketType::lists('name', 'id'), 'reference' => $server->id . $server_check_result->check_result_id . date('YmdHis', strtotime($server_check_result->raised_at))]);
}
/**
* Run the ticket categories table seeder.
*
* @return void
*/
public function run()
{
TicketCategory::truncate();
TicketCategory::create(['name' => 'Database']);
TicketCategory::create(['name' => 'Hardware']);
TicketCategory::create(['name' => 'IT Service']);
TicketCategory::create(['name' => 'Network']);
TicketCategory::create(['name' => 'Server']);
TicketCategory::create(['name' => 'Software']);
}
