/**
* Creates new note in this ticket.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyStaff $creator Creator (staff) of new note.
* @param string $contents Contents of new note.
* @return kyTicketNote
*/
public function newNote(kyStaff $creator, $contents)
{
return kyTicketNote::createNew($this, $creator, $contents);
}
/**
* Creates new ticket note.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyTicket $ticket Ticket in which to create the post.
* @param kyStaff $creator Creator (staff) of new note.
* @param string $contents Contents of new note.
* @return kyTicketNote
*/
public static function createNew(kyTicket $ticket, kyStaff $creator, $contents)
{
$new_ticket_note = new kyTicketNote();
$new_ticket_note->setTicketId($ticket->getId());
$new_ticket_note->setCreator($creator);
$new_ticket_note->setContents($contents);
return $new_ticket_note;
}
