/** * Creates new note in this ticket. * WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result. * * @param kyStaff $creator Creator (staff) of new note. * @param string $contents Contents of new note. * @return kyTicketNote */ public function newNote(kyStaff $creator, $contents) { return kyTicketNote::createNew($this, $creator, $contents); }
/** * Creates new ticket note. * WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result. * * @param kyTicket $ticket Ticket in which to create the post. * @param kyStaff $creator Creator (staff) of new note. * @param string $contents Contents of new note. * @return kyTicketNote */ public static function createNew(kyTicket $ticket, kyStaff $creator, $contents) { $new_ticket_note = new kyTicketNote(); $new_ticket_note->setTicketId($ticket->getId()); $new_ticket_note->setCreator($creator); $new_ticket_note->setContents($contents); return $new_ticket_note; }