function searchTicketsFormSubmit($searchFormValue, $numRows, $limit, $id = '', $type = '') { global $locate, $db; $objResponse = new xajaxResponse(); $searchField = array(); $searchContent = array(); $searchType = array(); $customerid = $searchFormValue['customerid']; $searchContent = $searchFormValue['searchContent']; //搜索内容 数组 $searchField = $searchFormValue['searchField']; //搜索条件 数组 $searchType = $searchFormValue['searchType']; //搜索方式 数组 $divName = "formCurTickets"; $html = Table::Top($locate->Translate("My Tickets"), "formCurTickets"); $accountid = Customer::getAccountid(); /*if($type == "delete"){ $res = Customer::deleteRecord($id,'account'); if ($res){ $html = Customer::createRecordsGrid($customerid,$searchFormValue['numRows'], $searchFormValue['limit'],$searchField, $searchContent, $searchField, $divName, ""); $objResponse = new xajaxResponse(); $objResponse->addAssign("msgZone", "innerHTML", $locate->Translate("delete_rec")); }else{ $objResponse->addAssign("msgZone", "innerHTML", $locate->Translate("rec_cannot_delete")); } }else{*/ $html .= astercrm::createTikcetGrid($accountid, 'agent_tickets', $numRows, $limit, $searchField, $searchContent, $searchField[count($searchField) - 1], $divName, "", $searchType); //} $html .= Table::Footer(); $objResponse->addAssign($divName, "innerHTML", $html); return $objResponse->getXML(); }
function updateCurTicket($f) { global $locate, $db; $objResponse = new xajaxResponse(); if (trim($f['ticketcategoryid']) == 0 || trim($f['ticketid']) == 0 || trim($f['customerid']) == 0) { $objResponse->addAlert($locate->Translate("obligatory_fields")); return $objResponse->getXML(); } $validParentTicket = true; if ($f['parent_id'] != '') { if (!preg_match('/^[\\d]*$/', $f['parent_id'])) { $objResponse->addAlert($locate->Translate("Parent TicketDetail ID must be integer")); return $objResponse->getXML(); } //验证写入的parent_id 是否存在 $validParentTicket = Customer::validParentTicketId($f['parent_id']); } $oriResult = Customer::getOriResult($f['id']); $respOk = Customer::updateCurTicket($f); $accountid = Customer::getAccountid(); if ($respOk) { if (!$validParentTicket) { $objResponse->addAlert($locate->Translate("Update Success,but Parent TicketDetail ID is not exists")); } $new_assign = ''; if ($f['assignto'] != 0) { $new_assign = Customer::getAssignToName($f['assignto']); } $ori_assign = ''; if ($oriResult['assignto'] != 0) { $ori_assign = Customer::getAssignToName($oriResult['assignto']); } // track the ticket_op_logs if ($oriResult['status'] != $f['status']) { Customer::ticketOpLogs('update', 'status', $oriResult['status'], $f['status'], $new_assign, $f['groupid']); } if ($oriResult['assignto'] != $f['assignto']) { Customer::ticketOpLogs('update', 'assignto', $ori_assign, $new_assign, $new_assign, $f['groupid']); } $html = Table::Top($locate->Translate("My Tickets"), "formCurTickets"); $html .= astercrm::createTikcetGrid($accountid, 'agent_tickets', 0, ROWSXPAGE, '', '', '', 'formCurTickets'); $html .= Table::Footer(); $objResponse->addAssign("formCurTickets", "innerHTML", $html); $objResponse->addAssign("formCurTickets", "style.visibility", "visible"); $objResponse->addAssign("formCurTickets", "innerHTML", $html); $objResponse->addAssign("formTicketDetailDiv", "style.visibility", "hidden"); $objResponse->addAssign("formTicketDetailDiv", "innerHTML"); } else { $objResponse->addAssign("msgZone", "innerHTML", $locate->Translate("rec_cannot_update")); } return $objResponse->getXML(); }
function AllTicketOfMy($cid = '', $Ctype, $start = 0, $limit = 5, $filter = null, $content = null, $order = null, $divName = "formMyTickets", $ordering = "", $stype = null) { global $locate; $objResponse = new xajaxResponse(); $ticketHtml = Table::Top($locate->Translate("Customer Tickets"), "formMyTickets"); $ticketHtml .= astercrm::createTikcetGrid($cid, $Ctype, $start, $limit, $filter, $content, $order, $divName, $ordering, $stype); $ticketHtml .= Table::Footer(); $objResponse->addAssign("formMyTickets", "style.visibility", "visible"); $objResponse->addAssign("formMyTickets", "innerHTML", $ticketHtml); return $objResponse->getXML(); }