function searchTicketsFormSubmit($searchFormValue, $numRows, $limit, $id = '', $type = '')
{
global $locate, $db;
$objResponse = new xajaxResponse();
$searchField = array();
$searchContent = array();
$searchType = array();
$customerid = $searchFormValue['customerid'];
$searchContent = $searchFormValue['searchContent'];
//搜索内容 数组
$searchField = $searchFormValue['searchField'];
//搜索条件 数组
$searchType = $searchFormValue['searchType'];
//搜索方式 数组
$divName = "formCurTickets";
$html = Table::Top($locate->Translate("My Tickets"), "formCurTickets");
$accountid = Customer::getAccountid();
/*if($type == "delete"){
$res = Customer::deleteRecord($id,'account');
if ($res){
$html = Customer::createRecordsGrid($customerid,$searchFormValue['numRows'], $searchFormValue['limit'],$searchField, $searchContent, $searchField, $divName, "");
$objResponse = new xajaxResponse();
$objResponse->addAssign("msgZone", "innerHTML", $locate->Translate("delete_rec"));
}else{
$objResponse->addAssign("msgZone", "innerHTML", $locate->Translate("rec_cannot_delete"));
}
}else{*/
$html .= astercrm::createTikcetGrid($accountid, 'agent_tickets', $numRows, $limit, $searchField, $searchContent, $searchField[count($searchField) - 1], $divName, "", $searchType);
//}
$html .= Table::Footer();
$objResponse->addAssign($divName, "innerHTML", $html);
return $objResponse->getXML();
}
function updateCurTicket($f)
{
global $locate, $db;
$objResponse = new xajaxResponse();
if (trim($f['ticketcategoryid']) == 0 || trim($f['ticketid']) == 0 || trim($f['customerid']) == 0) {
$objResponse->addAlert($locate->Translate("obligatory_fields"));
return $objResponse->getXML();
}
$validParentTicket = true;
if ($f['parent_id'] != '') {
if (!preg_match('/^[\\d]*$/', $f['parent_id'])) {
$objResponse->addAlert($locate->Translate("Parent TicketDetail ID must be integer"));
return $objResponse->getXML();
}
//验证写入的parent_id 是否存在
$validParentTicket = Customer::validParentTicketId($f['parent_id']);
}
$oriResult = Customer::getOriResult($f['id']);
$respOk = Customer::updateCurTicket($f);
$accountid = Customer::getAccountid();
if ($respOk) {
if (!$validParentTicket) {
$objResponse->addAlert($locate->Translate("Update Success,but Parent TicketDetail ID is not exists"));
}
$new_assign = '';
if ($f['assignto'] != 0) {
$new_assign = Customer::getAssignToName($f['assignto']);
}
$ori_assign = '';
if ($oriResult['assignto'] != 0) {
$ori_assign = Customer::getAssignToName($oriResult['assignto']);
}
// track the ticket_op_logs
if ($oriResult['status'] != $f['status']) {
Customer::ticketOpLogs('update', 'status', $oriResult['status'], $f['status'], $new_assign, $f['groupid']);
}
if ($oriResult['assignto'] != $f['assignto']) {
Customer::ticketOpLogs('update', 'assignto', $ori_assign, $new_assign, $new_assign, $f['groupid']);
}
$html = Table::Top($locate->Translate("My Tickets"), "formCurTickets");
$html .= astercrm::createTikcetGrid($accountid, 'agent_tickets', 0, ROWSXPAGE, '', '', '', 'formCurTickets');
$html .= Table::Footer();
$objResponse->addAssign("formCurTickets", "innerHTML", $html);
$objResponse->addAssign("formCurTickets", "style.visibility", "visible");
$objResponse->addAssign("formCurTickets", "innerHTML", $html);
$objResponse->addAssign("formTicketDetailDiv", "style.visibility", "hidden");
$objResponse->addAssign("formTicketDetailDiv", "innerHTML");
} else {
$objResponse->addAssign("msgZone", "innerHTML", $locate->Translate("rec_cannot_update"));
}
return $objResponse->getXML();
}
function AllTicketOfMy($cid = '', $Ctype, $start = 0, $limit = 5, $filter = null, $content = null, $order = null, $divName = "formMyTickets", $ordering = "", $stype = null)
{
global $locate;
$objResponse = new xajaxResponse();
$ticketHtml = Table::Top($locate->Translate("Customer Tickets"), "formMyTickets");
$ticketHtml .= astercrm::createTikcetGrid($cid, $Ctype, $start, $limit, $filter, $content, $order, $divName, $ordering, $stype);
$ticketHtml .= Table::Footer();
$objResponse->addAssign("formMyTickets", "style.visibility", "visible");
$objResponse->addAssign("formMyTickets", "innerHTML", $ticketHtml);
return $objResponse->getXML();
}
