public function _ajax_view_comments($agents = null)
{
global $zendesk_support;
if (empty($agents)) {
$agents = Zendesk_Wordpress_Agents::get_instance();
}
if (isset($_REQUEST['ticket_id']) && is_numeric($_REQUEST['ticket_id']) && $agents->_is_agent()) {
$ticket_id = $_REQUEST['ticket_id'];
$comments = $zendesk_support->api->get_comments($ticket_id);
if (!is_wp_error($comments)) {
$html = array();
$html[] = '<div class="zendesk-comment-to-ticket">';
foreach ($comments as $comment) {
$author = $zendesk_support->api->get_user($comment->author_id);
if (is_wp_error($author)) {
$author = new StdClass();
$author->name = 'Unknown';
$author->email = '*****@*****.**';
} else {
$author = $author->user;
}
$html[] = '<a target="_blank" href="' . Zendesk_Wordpress_Utilities::_user_url($comment->author_id) . '">' . get_avatar($author->email, 40) . '</a>';
$html[] = '<div class="zendesk-comment-box">';
$html[] = '<div class="zendesk-comment-arrow"></div>';
$html[] = '<p class="zendesk-author">' . sprintf(__('%s said...', 'zendesk'), '<a target="_blank" href="' . Zendesk_Wordpress_Utilities::_user_url($comment->author_id) . '">' . $author->name . '</a>') . '</p>';
$html[] = wpautop($comment->body);
// Let's see if we have any attachments there.
if (isset($comment->attachments) && count($comment->attachments)) {
$html[] = '<div class="zendesk-comment-attachments">';
foreach ($comment->attachments as $attachment) {
$html[] = '<p class="zendesk-comment-attachment"><a target="_blank" href="' . $attachment->url . '">' . $attachment->file_name . '</a> <span class="zendesk-attachment-size">(' . Zendesk_Wordpress_Utilities::_file_size($attachment->size) . ')</span></p>';
}
$html[] = '</div>';
}
$html[] = '<p class="zendesk-comment-date">' . date(get_option('date_format') . ' \\a\\t ' . get_option('time_format'), strtotime($comment->created_at)) . '</p>';
$html[] = '</div>';
$html[] = '<br class="clear" />';
}
$html[] = '</div>';
$html[] = '<br class="clear" />';
$html = implode("\n", $html);
$response = array('status' => 200, 'html' => $html);
} else {
$error_data = $comments->get_error_data();
$response = array('status' => $error_data['status'], 'error' => $comments->get_error_message());
}
}
echo json_encode($response);
$this->terminate();
}
