public static function _get_tickets_widget_html($tickets)
{
global $zendesk_support;
$agents = Zendesk_Wordpress_Agents::get_instance();
$html = array();
// Heading
$html[] = '<p class="zendesk-heading">' . $zendesk_support->zendesk_user['default_view']['title'];
if ($agents->_is_agent()) {
$html[] = '<span class="zendesk-heading-link">(<a class="zendesk-change-view" href="#">' . __('change view', 'zendesk') . '</a>)</span>';
}
$html[] = '</p>';
$html[] = '<table class="zendesk-tickets-table">';
if (count($tickets) > 0 && is_array($tickets)) {
foreach ($tickets as $ticket) {
if (!strlen($ticket->subject)) {
$ticket->subject = Zendesk_Wordpress_Utilities::_excerpt($ticket->description, 15);
}
$html[] = '<tr>';
$html[] = '<td class="zendesk-ticket-id"><div class="zendesk-loader" style="display: none"></div><a class="zendesk-ticket-id-text zendesk-ticket-view" data-id="' . $ticket->id . '" href="' . Zendesk_Wordpress_Utilities::_ticket_url($ticket->id) . '">#' . $ticket->id . '</a></td>';
$html[] = '<td><a class="zendesk-ticket-view zendesk-ticket-subject" data-id="' . $ticket->id . '" href="' . Zendesk_Wordpress_Utilities::_ticket_url($ticket->id) . '">' . $ticket->subject . '</a></td>';
$html[] = '<td class="zendesk-ticket-status"><a href="' . Zendesk_Wordpress_Utilities::_ticket_url($ticket->id) . '" target="_blank" class="zendesk-status-' . $ticket->status . '">' . $zendesk_support->_ticket_status($ticket->status) . '</a></td>';
$html[] = '</tr>';
}
} else {
$html[] = '<tr><td><span class="description">' . __('There are no tickets in this view.', 'zendesk') . '</span></td></tr>';
}
$html[] = '</table>';
// Glue the HTML pieces and delimit with a line break
return implode("\n", $html);
}
/**
* AJAX Response: Convert to Ticket POST
*
* This requests responds upon the actual posting of the comments
* to tickets integration, i.e. when the agent has typed a response
* message and clicked the Create ticket button. The whole logics of
* creating the ticket, attaching a comment to the ticket (private,
* or public), associating a WordPress comment with the ticket and
* posting back a WordPress comment as a reply happens here.
*
* @param Zendesk_Wordpress_Agents|null $agents
*/
public function _ajax_convert_to_ticket_post($agents = null)
{
global $zendesk_support;
if (empty($agents)) {
$agents = Zendesk_Wordpress_Agents::get_instance();
}
// If a different response is not set use this one.
$response = array('status' => 500, 'error' => __('Whoopsie! Problem communicating with Zendesk. Try that again.', 'zendesk'));
// Some validation
if (isset($_REQUEST['comment_id']) && is_numeric($_REQUEST['comment_id']) && $agents->_is_agent()) {
$comment_id = $_REQUEST['comment_id'];
$comment = get_comment($comment_id);
// Make sure it's a valid comment
if ($comment && $comment->comment_type != 'pingback') {
// Fetch the associated post
$post = get_post($comment->comment_post_ID);
// Fetch the incoming data
$message = trim(stripslashes($_REQUEST['message']));
$comment_public = isset($_REQUEST['comment_public']) ? true : false;
$post_reply = isset($_REQUEST['post_reply']) ? true : false;
// Let's format the new ticket
$subject = $post->post_title . ': ' . Zendesk_Wordpress_Utilities::_excerpt(strip_tags($comment->comment_content), 5);
$description = strip_tags($comment->comment_content);
$requester_name = $comment->comment_author;
$requester_email = $comment->comment_author_email;
// Create the ticket
$ticket_id = $zendesk_support->api->create_ticket($subject, $description, $requester_name, $requester_email);
if (!is_wp_error($ticket_id)) {
// Ticket went okay so update the comment meta to associated it.
update_comment_meta($comment->comment_ID, 'zendesk-ticket', $ticket_id);
// If we have a message set
if (strlen($message)) {
// Post a comment to the ticket
$ticket_comment = $zendesk_support->api->create_comment($ticket_id, $message, $comment_public);
if (!is_wp_error($ticket_comment)) {
// Let's see if we need to post a comment back to WordPress.
if ($post_reply) {
$wp_comment = array('comment_post_ID' => $post->ID, 'comment_author' => $zendesk_support->user->display_name, 'comment_author_email' => $zendesk_support->user->user_email, 'comment_content' => $message, 'comment_parent' => $comment_id, 'user_id' => $zendesk_support->user->ID, 'comment_date' => current_time('mysql'), 'comment_approved' => 1);
wp_insert_comment($wp_comment);
}
$response = array('status' => 200, 'ticket_id' => $ticket_id, 'ticket_url' => Zendesk_Wordpress_Utilities::_ticket_url($ticket_id));
} else {
// The ticket was created but the comment didn't get through.
$response = array('status' => 500, 'error' => __('A ticket has been created, but failed to post a comment to it.', 'zendesk'));
}
} else {
// A message is not set but the ticket was created.
$response = array('status' => 200, 'ticket_id' => $ticket_id, 'ticket_url' => Zendesk_Wordpress_Utilities::_ticket_url($ticket_id));
}
} else {
// Failed to create the ticket.
$response = array('status' => 500, 'error' => $ticket_id->get_error_message());
}
}
}
// Return the response JSON
echo json_encode($response);
$this->terminate();
}
