static function CloseChats() { $result = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_type`=1 AND `closed`=0 AND `transcript_sent`=0;"); while ($row = DBManager::FetchArray($result)) { $results = DBManager::Execute(false, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "' AND (`exit`>0 OR `last_active`<" . (time() - Server::$Configuration->File["timeout_track"]) . ");"); if ($results && ($rows = DBManager::FetchArray($results))) { $botchat = !empty($row["internal_id"]) && Server::$Operators[$row["internal_id"]]->IsBot; $chat = new VisitorChat($rows); $chat->LoadMembers(); $startResult = 0; $endResult = 0; if ($botchat) { $chat->CloseChat(); $lastOp = $row["internal_id"]; $waitingtime = 1; $startResult = 1; } else { $lastOp = $chat->GetLastOperator(); $waitingtime = $chat->GetTotalWaitingTime($startResult, $endResult); } $chatBrowser = new VisitorBrowser($chat->BrowserId, $chat->UserId, false); $chatBrowser->LoadUserData(); Chat::SaveToArchive($row["chat_id"], $chatBrowser->UserData->Fullname, $rows["visitor_id"], $lastOp, $rows["request_group"], $chatBrowser->UserData->Email, $chatBrowser->UserData->Company, $chatBrowser->UserData->Phone, $row["host"], $row["ip"], $chatBrowser->UserData->Text, empty(Server::$Configuration->File["gl_sctb"]) && $botchat, $waitingtime, $startResult, $endResult); } } }
$ticket->LoadStatus(); } if (Feedback::IsFlood()) { $fb_html = str_replace("<!--title-->", "<br><br><br>" . str_replace("<!--count-->", MAX_FEEDBACKS_PER_DAY, LocalizationManager::$TranslationStrings["client_feedback_max"]) . "<script>parent.parent.lz_chat_feedback_result();</script>", $fb_html); $fb_html = str_replace("<!--visible-->", "none", $fb_html); } else { if (!empty($_POST)) { $userid = ""; $feedback = new Feedback(getId(32)); if ($chat != null) { $feedback->ChatId = $chat->ChatId; $feedback->UserId = $userid = $chat->UserId; $feedback->GroupId = $chat->DesiredChatGroup; $feedback->OperatorId = $chat->DesiredChatPartner; $browser = new VisitorBrowser($chat->BrowserId, $chat->UserId, false); $browser->LoadUserData(); $feedback->UserData = $browser->UserData; Visitor::CloseAllOverlays($chat->UserId); } else { if ($ticket != null) { $feedback->UserId = $ticket->SenderUserId; $feedback->TicketId = $ticket->Id; if (!empty($ticket->Editor)) { $feedback->OperatorId = $ticket->Editor->Editor; $feedback->GroupId = $ticket->Editor->GroupId; } $feedback->UserData = UserData::FromTicketMessage($ticket->Messages[0]); } } $isSpam = !empty(Server::$Configuration->File["gl_sfc"]) && Visitor::CreateSPAMFilter($userid, false); if (!$isSpam) {