function writeResponse(DevblocksHttpResponse $response) { $tpl = DevblocksPlatform::getTemplateService(); $tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/'; $umsession = UmPortalHelper::getSession(); $active_user = $umsession->getProperty('sc_login', null); $stack = $response->path; array_shift($stack); // resources // F&R Topics $sFnrTopics = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_FNR_TOPICS, ''); $fnr_topics = !empty($sFnrTopics) ? unserialize($sFnrTopics) : array(); switch (array_shift($stack)) { default: case 'search': @($q = DevblocksPlatform::importGPC($_REQUEST['q'], 'string', '')); $tpl->assign('q', $q); if (!empty($q)) { $feeds = array(); $where = null; if (!empty($fnr_topics)) { $where = sprintf("%s IN (%s)", DAO_FnrExternalResource::TOPIC_ID, implode(',', array_keys($fnr_topics))); } $resources = DAO_FnrExternalResource::getWhere($where); $feeds = Model_FnrExternalResource::searchResources($resources, $q); $tpl->assign('feeds', $feeds); $tpl->assign('sources', $sources); } $tpl->display("devblocks:cerberusweb.fnr:support_center/fnr/search_results.tpl:portal_" . UmPortalHelper::getCode()); break; } }
function writeResponse(DevblocksHttpResponse $response) { $tpl = DevblocksPlatform::getTemplateService(); $tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/'; $umsession = UmPortalHelper::getSession(); $active_user = $umsession->getProperty('sc_login', null); $stack = $response->path; array_shift($stack); // register @($step = array_shift($stack)); switch ($step) { case 'forgot': $tpl->display("file:{$tpl_path}portal/sc/module/register/forgot.tpl"); break; case 'forgot2': $tpl->display("file:{$tpl_path}portal/sc/module/register/forgot_confirm.tpl"); break; case 'confirm': $tpl->display("file:{$tpl_path}portal/sc/module/register/confirm.tpl"); break; default: $tpl->display("file:{$tpl_path}portal/sc/module/register/index.tpl"); break; } }
function saveAccountAction() { @($first_name = DevblocksPlatform::importGPC($_REQUEST['first_name'], 'string', '')); @($last_name = DevblocksPlatform::importGPC($_REQUEST['last_name'], 'string', '')); @($change_password = DevblocksPlatform::importGPC($_REQUEST['change_password'], 'string', '')); @($change_password2 = DevblocksPlatform::importGPC($_REQUEST['change_password2'], 'string', '')); $tpl = DevblocksPlatform::getTemplateService(); $umsession = UmPortalHelper::getSession(); $active_user = $umsession->getProperty('sc_login', null); if (!empty($active_user)) { $fields = array(DAO_Address::FIRST_NAME => $first_name, DAO_Address::LAST_NAME => $last_name); DAO_Address::update($active_user->id, $fields); $tpl->assign('account_success', true); if (!empty($change_password)) { if (0 == strcmp($change_password, $change_password2)) { DAO_AddressAuth::update($active_user->id, array(DAO_AddressAuth::PASS => md5($change_password))); } else { $tpl->assign('account_error', "The passwords you entered did not match."); } } } DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'account'))); }
function downloadFileAction(DevblocksHttpRequest $request) { $umsession = UmPortalHelper::getSession(); $stack = $request->path; if (null == ($active_user = $umsession->getProperty('sc_login', null))) { return; } // Attachment ID + display name @($ticket_mask = array_shift($stack)); @($hash = array_shift($stack)); @($display_name = array_shift($stack)); if (empty($ticket_mask) || empty($hash) || empty($display_name)) { return; } if (null == ($ticket_id = DAO_Ticket::getTicketIdByMask($ticket_mask))) { return; } // Load attachments by ticket mask list($attachments) = DAO_Attachment::search(array(SearchFields_Attachment::TICKET_MASK => new DevblocksSearchCriteria(SearchFields_Attachment::TICKET_MASK, '=', $ticket_mask)), -1, 0, null, null, false); $attachment = null; if (is_array($attachments)) { foreach ($attachments as $possible_file) { // Compare the hash $fingerprint = md5($possible_file[SearchFields_Attachment::ID] . $possible_file[SearchFields_Attachment::MESSAGE_ID] . $possible_file[SearchFields_Attachment::DISPLAY_NAME]); if (0 == strcmp($fingerprint, $hash)) { if (null == ($attachment = DAO_Attachment::get($possible_file[SearchFields_Attachment::ID]))) { return; } break; } } } // No hit (bad hash) if (null == $attachment) { return; } // Load requesters if (null == ($requesters = DAO_Ticket::getRequestersByTicket($ticket_id))) { return; } // Security: Make sure the active user is a requester on the proper ticket if (!isset($requesters[$active_user->id])) { return; } // Set headers header("Expires: Mon, 26 Nov 1962 00:00:00 GMT\n"); header("Last-Modified: " . gmdate("D,d M YH:i:s") . " GMT\n"); header("Cache-control: private\n"); header("Pragma: no-cache\n"); header("Content-Type: " . $attachment->mime_type . "\n"); header("Content-transfer-encoding: binary\n"); header("Content-Length: " . $attachment->getFileSize() . "\n"); // Dump contents echo $attachment->getFileContents(); exit; }
function writeResponse(DevblocksHttpResponse $response) { $tpl = DevblocksPlatform::getTemplateService(); $tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/'; $umsession = UmPortalHelper::getSession(); $active_user = $umsession->getProperty('sc_login', null); $stack = $response->path; array_shift($stack); // kb // KB Roots $sKbRoots = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_KB_ROOTS, ''); $kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array(); $kb_roots_str = '0'; if (!empty($kb_roots)) { $kb_roots_str = implode(',', array_keys($kb_roots)); } switch (array_shift($stack)) { case 'search': @($q = DevblocksPlatform::importGPC($_REQUEST['q'], 'string', '')); $tpl->assign('q', $q); if (null == ($view = UmScAbstractViewLoader::getView('', UmSc_KbArticleView::DEFAULT_ID))) { $view = new UmSc_KbArticleView(); } $view->name = ""; $view->params = array(array(DevblocksSearchCriteria::GROUP_OR, new DevblocksSearchCriteria(SearchFields_KbArticle::TITLE, DevblocksSearchCriteria::OPER_FULLTEXT, $q), new DevblocksSearchCriteria(SearchFields_KbArticle::CONTENT, DevblocksSearchCriteria::OPER_FULLTEXT, $q)), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))); UmScAbstractViewLoader::setView($view->id, $view); $tpl->assign('view', $view); $tpl->display("devblocks:cerberusweb.kb:support_center/kb/search_results.tpl:portal_" . UmPortalHelper::getCode()); break; case 'article': if (empty($kb_roots)) { return; } $id = intval(array_shift($stack)); list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::ID, '=', $id), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false); if (!isset($articles[$id])) { break; } $article = DAO_KbArticle::get($id); $tpl->assign('article', $article); @($article_list = $umsession->getProperty(self::SESSION_ARTICLE_LIST, array())); if (!empty($article) && !isset($article_list[$id])) { DAO_KbArticle::update($article->id, array(DAO_KbArticle::VIEWS => ++$article->views)); $article_list[$id] = $id; $umsession->setProperty(self::SESSION_ARTICLE_LIST, $article_list); } $categories = DAO_KbCategory::getWhere(); $tpl->assign('categories', $categories); $cats = DAO_KbArticle::getCategoriesByArticleId($id); $breadcrumbs = array(); foreach ($cats as $cat_id) { if (!isset($breadcrumbs[$cat_id])) { $breadcrumbs[$cat_id] = array(); } $pid = $cat_id; while ($pid) { $breadcrumbs[$cat_id][] = $pid; $pid = $categories[$pid]->parent_id; } $breadcrumbs[$cat_id] = array_reverse($breadcrumbs[$cat_id]); // Remove any breadcrumbs not in this SC profile $pid = reset($breadcrumbs[$cat_id]); if (!isset($kb_roots[$pid])) { unset($breadcrumbs[$cat_id]); } } $tpl->assign('breadcrumbs', $breadcrumbs); $tpl->display("devblocks:cerberusweb.kb:support_center/kb/article.tpl:portal_" . UmPortalHelper::getCode()); break; default: case 'browse': @($root = intval(array_shift($stack))); $tpl->assign('root_id', $root); $categories = DAO_KbCategory::getWhere(); $tpl->assign('categories', $categories); $tree_map = DAO_KbCategory::getTreeMap(0); // Remove other top-level categories if (is_array($tree_map[0])) { foreach ($tree_map[0] as $child_id => $count) { if (!isset($kb_roots[$child_id])) { unset($tree_map[0][$child_id]); } } } // Remove empty categories if (is_array($tree_map[0])) { foreach ($tree_map as $node_id => $children) { foreach ($children as $child_id => $count) { if (empty($count)) { @($pid = $categories[$child_id]->parent_id); unset($tree_map[$pid][$child_id]); unset($tree_map[$child_id]); } } } } $tpl->assign('tree', $tree_map); // Breadcrumb // [TODO] API-ize inside Model_KbTree ? $breadcrumb = array(); $pid = $root; while (0 != $pid) { $breadcrumb[] = $pid; $pid = $categories[$pid]->parent_id; } $tpl->assign('breadcrumb', array_reverse($breadcrumb)); $tpl->assign('mid', @intval(ceil(count($tree_map[$root]) / 2))); // Articles if (null == ($view = UmScAbstractViewLoader::getView('', UmSc_KbArticleView::DEFAULT_ID))) { $view = new UmSc_KbArticleView(); } if (!empty($root)) { $view->params = array(new DevblocksSearchCriteria(SearchFields_KbArticle::CATEGORY_ID, '=', $root), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))); } else { // Most Popular Articles $view->params = array(new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))); } $view->name = ""; $view->renderSortBy = SearchFields_KbArticle::VIEWS; $view->renderSortAsc = false; $view->renderPage = 0; $view->renderLimit = 10; UmScAbstractViewLoader::setView($view->id, $view); $tpl->assign('view', $view); $tpl->display("devblocks:cerberusweb.kb:support_center/kb/index.tpl:portal_" . UmPortalHelper::getCode()); break; } }
/** * release any resources tied up by the authenticate process, if necessary */ function signoff() { $umsession = UmPortalHelper::getSession(); $umsession->setProperty('sc_login', null); }
function doReplyAction() { @($mask = DevblocksPlatform::importGPC($_REQUEST['mask'], 'string', '')); @($content = DevblocksPlatform::importGPC($_REQUEST['content'], 'string', '')); $umsession = UmPortalHelper::getSession(); $active_user = $umsession->getProperty('sc_login', null); // Secure retrieval (address + mask) list($tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MASK, '=', $mask), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id)), 1, 0, null, null, false); $ticket = array_shift($tickets); $messages = DAO_Ticket::getMessagesByTicket($ticket[SearchFields_Ticket::TICKET_ID]); $last_message = array_pop($messages); /* @var $last_message CerberusMessage */ $last_message_headers = $last_message->getHeaders(); unset($messages); // Helpdesk settings $settings = CerberusSettings::getInstance(); $global_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM, null); // Ticket group settings $group_id = $ticket[SearchFields_Ticket::TICKET_TEAM_ID]; @($group_from = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_REPLY_FROM, '')); // Headers $to = !empty($group_from) ? $group_from : $global_from; @($in_reply_to = $last_message_headers['message-id']); @($message_id = CerberusApplication::generateMessageId()); $message = new CerberusParserMessage(); $message->headers['from'] = $active_user->email; $message->headers['to'] = $to; $message->headers['date'] = gmdate('r'); $message->headers['subject'] = 'Re: ' . $ticket[SearchFields_Ticket::TICKET_SUBJECT]; $message->headers['message-id'] = $message_id; $message->headers['in-reply-to'] = $in_reply_to; $message->body = sprintf("%s", $content); CerberusParser::parseMessage($message, array('no_autoreply' => true)); DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'history', $ticket[SearchFields_Ticket::TICKET_MASK]))); }
function doContactSendAction() { @($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', '')); @($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', '')); @($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', '')); @($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', '')); @($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array())); @($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array())); // Load the answers to any situational questions $aFollowUpA = array(); if (is_array($aFollowUpQ)) { foreach ($aFollowUpQ as $idx => $q) { @($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', '')); $aFollowUpA[$idx] = $answer; } } $umsession = UmPortalHelper::getSession(); $fingerprint = UmPortalHelper::getFingerprint(); $settings = CerberusSettings::getInstance(); $default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM); $umsession->setProperty('support.write.last_from', $sFrom); $umsession->setProperty('support.write.last_subject', $sSubject); $umsession->setProperty('support.write.last_content', $sContent); // $umsession->setProperty('support.write.last_followup_q',$aFollowUpQ); $umsession->setProperty('support.write.last_followup_a', $aFollowUpA); $sNature = $umsession->getProperty('support.write.last_nature', ''); $captcha_enabled = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_CAPTCHA_ENABLED, 1); // Subject is required if the field is on the form if (isset($_POST['subject']) && empty($sSubject)) { $umsession->setProperty('support.write.last_error', 'A subject is required.'); DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2'))); return; } // Sender and CAPTCHA required if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, @$umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***'))) { if (empty($sFrom)) { $umsession->setProperty('support.write.last_error', 'Invalid e-mail address.'); } else { $umsession->setProperty('support.write.last_error', 'What you typed did not match the image.'); } // Need to report the captcha didn't match and redraw the form DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2'))); return; } // Dispatch $to = $default_from; $subject = 'Contact me: Other'; $sDispatch = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_SITUATIONS, ''); $dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array(); foreach ($dispatch as $k => $v) { if (md5($k) == $sNature) { $to = $v['to']; $subject = 'Contact me: ' . strip_tags($k); break; } } if (!empty($sSubject)) { $subject = $sSubject; } $fieldContent = ''; if (!empty($aFollowUpQ)) { $fieldContent = "\r\n\r\n"; $fieldContent .= "--------------------------------------------\r\n"; if (!empty($sNature)) { $fieldContent .= $subject . "\r\n"; $fieldContent .= "--------------------------------------------\r\n"; } foreach ($aFollowUpQ as $idx => $q) { $answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : ''; $fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n"; if ($idx + 1 < count($aFollowUpQ)) { $fieldContent .= "\r\n"; } } $fieldContent .= "--------------------------------------------\r\n"; "\r\n"; } $message = new CerberusParserMessage(); $message->headers['date'] = date('r'); $message->headers['to'] = $to; $message->headers['subject'] = $subject; $message->headers['message-id'] = CerberusApplication::generateMessageId(); $message->headers['x-cerberus-portal'] = 1; // Sender $fromList = imap_rfc822_parse_adrlist($sFrom, ''); if (empty($fromList) || !is_array($fromList)) { return; // abort with message } $from = array_shift($fromList); $message->headers['from'] = $from->mailbox . '@' . $from->host; $message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent; $ticket_id = CerberusParser::parseMessage($message); $ticket = DAO_Ticket::getTicket($ticket_id); // Auto-save any custom fields $fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket'); if (!empty($aFieldIds)) { foreach ($aFieldIds as $iIdx => $iFieldId) { if (!empty($iFieldId)) { $field =& $fields[$iFieldId]; /* @var $field Model_CustomField */ $value = ""; switch ($field->type) { case Model_CustomField::TYPE_SINGLE_LINE: case Model_CustomField::TYPE_MULTI_LINE: @($value = trim($aFollowUpA[$iIdx])); break; case Model_CustomField::TYPE_NUMBER: @($value = intval($aFollowUpA[$iIdx])); break; case Model_CustomField::TYPE_DATE: if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) { @($value = intval($time)); } break; case Model_CustomField::TYPE_DROPDOWN: @($value = $aFollowUpA[$iIdx]); break; case Model_CustomField::TYPE_CHECKBOX: @($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0); break; } if (!empty($value)) { DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $ticket_id, $iFieldId, $value); } } } } // Clear any errors $umsession->setProperty('support.write.last_nature', null); $umsession->setProperty('support.write.last_nature_string', null); $umsession->setProperty('support.write.last_content', null); $umsession->setProperty('support.write.last_error', null); $umsession->setProperty('support.write.last_opened', $ticket->mask); DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'confirm'))); }
function doContactSendAction() { @($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', '')); @($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', '')); @($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', '')); @($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', '')); @($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array())); @($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array())); $fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket'); // Load the answers to any situational questions $aFollowUpA = array(); if (is_array($aFollowUpQ)) { foreach ($aFollowUpQ as $idx => $q) { // Only form values we were passed if (!isset($_POST['followup_a_' . $idx])) { continue; } if (is_array($_POST['followup_a_' . $idx])) { @($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'array', array())); $aFollowUpA[$idx] = implode(', ', $answer); } else { @($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', '')); $aFollowUpA[$idx] = $answer; } // Translate field values into something human-readable (if needed) if (isset($aFieldIds[$idx]) && !empty($aFieldIds[$idx])) { // Were we given a legit field id? if (null != @($field = $fields[$aFieldIds[$idx]])) { switch ($field->type) { // Translate 'worker' fields into worker name (not ID) case Model_CustomField::TYPE_WORKER: if (null != ($worker = DAO_Worker::getAgent($answer))) { $aFollowUpA[$idx] = $worker->getName(); } break; } // switch } // if } // if } } $umsession = UmPortalHelper::getSession(); $active_user = $umsession->getProperty('sc_login', null); $fingerprint = UmPortalHelper::getFingerprint(); $settings = CerberusSettings::getInstance(); $default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM); $umsession->setProperty('support.write.last_from', $sFrom); $umsession->setProperty('support.write.last_subject', $sSubject); $umsession->setProperty('support.write.last_content', $sContent); $umsession->setProperty('support.write.last_followup_a', $aFollowUpA); $sNature = $umsession->getProperty('support.write.last_nature', ''); $captcha_enabled = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_CAPTCHA_ENABLED, 1); $captcha_session = $umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***'); // Subject is required if the field is on the form if (isset($_POST['subject']) && empty($sSubject)) { $umsession->setProperty('support.write.last_error', 'A subject is required.'); DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2'))); return; } // Sender and CAPTCHA required if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, $captcha_session)) { if (empty($sFrom)) { $umsession->setProperty('support.write.last_error', 'Invalid e-mail address.'); } else { $umsession->setProperty('support.write.last_error', 'What you typed did not match the image.'); } // Need to report the captcha didn't match and redraw the form DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2'))); return; } // Dispatch $to = $default_from; $subject = 'Contact me: Other'; $sDispatch = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_SITUATIONS, ''); $dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array(); foreach ($dispatch as $k => $v) { if (md5($k) == $sNature) { $to = $v['to']; $subject = 'Contact me: ' . strip_tags($k); break; } } if (!empty($sSubject)) { $subject = $sSubject; } $fieldContent = ''; if (!empty($aFollowUpQ)) { $fieldContent = "\r\n\r\n"; $fieldContent .= "--------------------------------------------\r\n"; if (!empty($sNature)) { $fieldContent .= $subject . "\r\n"; $fieldContent .= "--------------------------------------------\r\n"; } foreach ($aFollowUpQ as $idx => $q) { $answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : ''; $fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n"; if ($idx + 1 < count($aFollowUpQ)) { $fieldContent .= "\r\n"; } } $fieldContent .= "--------------------------------------------\r\n"; "\r\n"; } $message = new CerberusParserMessage(); $message->headers['date'] = date('r'); $message->headers['to'] = $to; $message->headers['subject'] = $subject; $message->headers['message-id'] = CerberusApplication::generateMessageId(); $message->headers['x-cerberus-portal'] = 1; // Sender $fromList = imap_rfc822_parse_adrlist($sFrom, ''); if (empty($fromList) || !is_array($fromList)) { return; // abort with message } $from = array_shift($fromList); $message->headers['from'] = $from->mailbox . '@' . $from->host; $message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent; // Attachments $attachments_mode = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_ATTACHMENTS_MODE, 0); if (0 == $attachments_mode || 1 == $attachments_mode && !empty($active_user)) { if (is_array($_FILES) && !empty($_FILES)) { foreach ($_FILES as $name => $files) { // field[] if (is_array($files['name'])) { foreach ($files['name'] as $idx => $name) { $attach = new ParserFile(); $attach->setTempFile($files['tmp_name'][$idx], 'application/octet-stream'); $attach->file_size = filesize($files['tmp_name'][$idx]); $message->files[$name] = $attach; } } else { $attach = new ParserFile(); $attach->setTempFile($files['tmp_name'], 'application/octet-stream'); $attach->file_size = filesize($files['tmp_name']); $message->files[$files['name']] = $attach; } } } } // Custom Fields if (!empty($aFieldIds)) { foreach ($aFieldIds as $iIdx => $iFieldId) { if (!empty($iFieldId)) { $field =& $fields[$iFieldId]; /* @var $field Model_CustomField */ $value = ""; switch ($field->type) { case Model_CustomField::TYPE_SINGLE_LINE: case Model_CustomField::TYPE_MULTI_LINE: case Model_CustomField::TYPE_URL: @($value = trim($aFollowUpA[$iIdx])); break; case Model_CustomField::TYPE_NUMBER: @($value = $aFollowUpA[$iIdx]); if (!is_numeric($value) || 0 == strlen($value)) { $value = null; } break; case Model_CustomField::TYPE_DATE: if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) { @($value = intval($time)); } break; case Model_CustomField::TYPE_DROPDOWN: @($value = $aFollowUpA[$iIdx]); break; case Model_CustomField::TYPE_MULTI_PICKLIST: @($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'array', array())); break; case Model_CustomField::TYPE_CHECKBOX: @($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0); break; case Model_CustomField::TYPE_MULTI_CHECKBOX: @($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'array', array())); break; case Model_CustomField::TYPE_WORKER: @($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'integer', 0)); break; } if (is_array($value) && !empty($value) || !is_array($value) && 0 != strlen($value)) { $message->custom_fields[$iFieldId] = $value; } } } } // Parse $ticket_id = CerberusParser::parseMessage($message); // It's possible for the parser to reject the message using pre-filters if (!empty($ticket_id) && null != ($ticket = DAO_Ticket::getTicket($ticket_id))) { $umsession->setProperty('support.write.last_opened', $ticket->mask); } else { $umsession->setProperty('support.write.last_opened', null); } // Clear any errors $umsession->setProperty('support.write.last_nature', null); $umsession->setProperty('support.write.last_nature_string', null); $umsession->setProperty('support.write.last_content', null); $umsession->setProperty('support.write.last_error', null); DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'confirm'))); }
protected static function _save() { // persist $umsession = UmPortalHelper::getSession(); $umsession->setProperty(self::VISIT_ABSTRACTVIEWS, self::$views); }