function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/';
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
array_shift($stack);
// resources
// F&R Topics
$sFnrTopics = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_FNR_TOPICS, '');
$fnr_topics = !empty($sFnrTopics) ? unserialize($sFnrTopics) : array();
switch (array_shift($stack)) {
default:
case 'search':
@($q = DevblocksPlatform::importGPC($_REQUEST['q'], 'string', ''));
$tpl->assign('q', $q);
if (!empty($q)) {
$feeds = array();
$where = null;
if (!empty($fnr_topics)) {
$where = sprintf("%s IN (%s)", DAO_FnrExternalResource::TOPIC_ID, implode(',', array_keys($fnr_topics)));
}
$resources = DAO_FnrExternalResource::getWhere($where);
$feeds = Model_FnrExternalResource::searchResources($resources, $q);
$tpl->assign('feeds', $feeds);
$tpl->assign('sources', $sources);
}
$tpl->display("devblocks:cerberusweb.fnr:support_center/fnr/search_results.tpl:portal_" . UmPortalHelper::getCode());
break;
}
}
function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/';
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
array_shift($stack);
// register
@($step = array_shift($stack));
switch ($step) {
case 'forgot':
$tpl->display("file:{$tpl_path}portal/sc/module/register/forgot.tpl");
break;
case 'forgot2':
$tpl->display("file:{$tpl_path}portal/sc/module/register/forgot_confirm.tpl");
break;
case 'confirm':
$tpl->display("file:{$tpl_path}portal/sc/module/register/confirm.tpl");
break;
default:
$tpl->display("file:{$tpl_path}portal/sc/module/register/index.tpl");
break;
}
}
function saveAccountAction()
{
@($first_name = DevblocksPlatform::importGPC($_REQUEST['first_name'], 'string', ''));
@($last_name = DevblocksPlatform::importGPC($_REQUEST['last_name'], 'string', ''));
@($change_password = DevblocksPlatform::importGPC($_REQUEST['change_password'], 'string', ''));
@($change_password2 = DevblocksPlatform::importGPC($_REQUEST['change_password2'], 'string', ''));
$tpl = DevblocksPlatform::getTemplateService();
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
if (!empty($active_user)) {
$fields = array(DAO_Address::FIRST_NAME => $first_name, DAO_Address::LAST_NAME => $last_name);
DAO_Address::update($active_user->id, $fields);
$tpl->assign('account_success', true);
if (!empty($change_password)) {
if (0 == strcmp($change_password, $change_password2)) {
DAO_AddressAuth::update($active_user->id, array(DAO_AddressAuth::PASS => md5($change_password)));
} else {
$tpl->assign('account_error', "The passwords you entered did not match.");
}
}
}
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'account')));
}
function downloadFileAction(DevblocksHttpRequest $request)
{
$umsession = UmPortalHelper::getSession();
$stack = $request->path;
if (null == ($active_user = $umsession->getProperty('sc_login', null))) {
return;
}
// Attachment ID + display name
@($ticket_mask = array_shift($stack));
@($hash = array_shift($stack));
@($display_name = array_shift($stack));
if (empty($ticket_mask) || empty($hash) || empty($display_name)) {
return;
}
if (null == ($ticket_id = DAO_Ticket::getTicketIdByMask($ticket_mask))) {
return;
}
// Load attachments by ticket mask
list($attachments) = DAO_Attachment::search(array(SearchFields_Attachment::TICKET_MASK => new DevblocksSearchCriteria(SearchFields_Attachment::TICKET_MASK, '=', $ticket_mask)), -1, 0, null, null, false);
$attachment = null;
if (is_array($attachments)) {
foreach ($attachments as $possible_file) {
// Compare the hash
$fingerprint = md5($possible_file[SearchFields_Attachment::ID] . $possible_file[SearchFields_Attachment::MESSAGE_ID] . $possible_file[SearchFields_Attachment::DISPLAY_NAME]);
if (0 == strcmp($fingerprint, $hash)) {
if (null == ($attachment = DAO_Attachment::get($possible_file[SearchFields_Attachment::ID]))) {
return;
}
break;
}
}
}
// No hit (bad hash)
if (null == $attachment) {
return;
}
// Load requesters
if (null == ($requesters = DAO_Ticket::getRequestersByTicket($ticket_id))) {
return;
}
// Security: Make sure the active user is a requester on the proper ticket
if (!isset($requesters[$active_user->id])) {
return;
}
// Set headers
header("Expires: Mon, 26 Nov 1962 00:00:00 GMT\n");
header("Last-Modified: " . gmdate("D,d M YH:i:s") . " GMT\n");
header("Cache-control: private\n");
header("Pragma: no-cache\n");
header("Content-Type: " . $attachment->mime_type . "\n");
header("Content-transfer-encoding: binary\n");
header("Content-Length: " . $attachment->getFileSize() . "\n");
// Dump contents
echo $attachment->getFileContents();
exit;
}
function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/';
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
array_shift($stack);
// kb
// KB Roots
$sKbRoots = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
$kb_roots_str = '0';
if (!empty($kb_roots)) {
$kb_roots_str = implode(',', array_keys($kb_roots));
}
switch (array_shift($stack)) {
case 'search':
@($q = DevblocksPlatform::importGPC($_REQUEST['q'], 'string', ''));
$tpl->assign('q', $q);
if (null == ($view = UmScAbstractViewLoader::getView('', UmSc_KbArticleView::DEFAULT_ID))) {
$view = new UmSc_KbArticleView();
}
$view->name = "";
$view->params = array(array(DevblocksSearchCriteria::GROUP_OR, new DevblocksSearchCriteria(SearchFields_KbArticle::TITLE, DevblocksSearchCriteria::OPER_FULLTEXT, $q), new DevblocksSearchCriteria(SearchFields_KbArticle::CONTENT, DevblocksSearchCriteria::OPER_FULLTEXT, $q)), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots)));
UmScAbstractViewLoader::setView($view->id, $view);
$tpl->assign('view', $view);
$tpl->display("devblocks:cerberusweb.kb:support_center/kb/search_results.tpl:portal_" . UmPortalHelper::getCode());
break;
case 'article':
if (empty($kb_roots)) {
return;
}
$id = intval(array_shift($stack));
list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::ID, '=', $id), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
if (!isset($articles[$id])) {
break;
}
$article = DAO_KbArticle::get($id);
$tpl->assign('article', $article);
@($article_list = $umsession->getProperty(self::SESSION_ARTICLE_LIST, array()));
if (!empty($article) && !isset($article_list[$id])) {
DAO_KbArticle::update($article->id, array(DAO_KbArticle::VIEWS => ++$article->views));
$article_list[$id] = $id;
$umsession->setProperty(self::SESSION_ARTICLE_LIST, $article_list);
}
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$cats = DAO_KbArticle::getCategoriesByArticleId($id);
$breadcrumbs = array();
foreach ($cats as $cat_id) {
if (!isset($breadcrumbs[$cat_id])) {
$breadcrumbs[$cat_id] = array();
}
$pid = $cat_id;
while ($pid) {
$breadcrumbs[$cat_id][] = $pid;
$pid = $categories[$pid]->parent_id;
}
$breadcrumbs[$cat_id] = array_reverse($breadcrumbs[$cat_id]);
// Remove any breadcrumbs not in this SC profile
$pid = reset($breadcrumbs[$cat_id]);
if (!isset($kb_roots[$pid])) {
unset($breadcrumbs[$cat_id]);
}
}
$tpl->assign('breadcrumbs', $breadcrumbs);
$tpl->display("devblocks:cerberusweb.kb:support_center/kb/article.tpl:portal_" . UmPortalHelper::getCode());
break;
default:
case 'browse':
@($root = intval(array_shift($stack)));
$tpl->assign('root_id', $root);
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$tree_map = DAO_KbCategory::getTreeMap(0);
// Remove other top-level categories
if (is_array($tree_map[0])) {
foreach ($tree_map[0] as $child_id => $count) {
if (!isset($kb_roots[$child_id])) {
unset($tree_map[0][$child_id]);
}
}
}
// Remove empty categories
if (is_array($tree_map[0])) {
foreach ($tree_map as $node_id => $children) {
foreach ($children as $child_id => $count) {
if (empty($count)) {
@($pid = $categories[$child_id]->parent_id);
unset($tree_map[$pid][$child_id]);
unset($tree_map[$child_id]);
}
}
}
}
$tpl->assign('tree', $tree_map);
// Breadcrumb // [TODO] API-ize inside Model_KbTree ?
$breadcrumb = array();
$pid = $root;
while (0 != $pid) {
$breadcrumb[] = $pid;
$pid = $categories[$pid]->parent_id;
}
$tpl->assign('breadcrumb', array_reverse($breadcrumb));
$tpl->assign('mid', @intval(ceil(count($tree_map[$root]) / 2)));
// Articles
if (null == ($view = UmScAbstractViewLoader::getView('', UmSc_KbArticleView::DEFAULT_ID))) {
$view = new UmSc_KbArticleView();
}
if (!empty($root)) {
$view->params = array(new DevblocksSearchCriteria(SearchFields_KbArticle::CATEGORY_ID, '=', $root), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots)));
} else {
// Most Popular Articles
$view->params = array(new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots)));
}
$view->name = "";
$view->renderSortBy = SearchFields_KbArticle::VIEWS;
$view->renderSortAsc = false;
$view->renderPage = 0;
$view->renderLimit = 10;
UmScAbstractViewLoader::setView($view->id, $view);
$tpl->assign('view', $view);
$tpl->display("devblocks:cerberusweb.kb:support_center/kb/index.tpl:portal_" . UmPortalHelper::getCode());
break;
}
}
/**
* release any resources tied up by the authenticate process, if necessary
*/
function signoff()
{
$umsession = UmPortalHelper::getSession();
$umsession->setProperty('sc_login', null);
}
function doReplyAction()
{
@($mask = DevblocksPlatform::importGPC($_REQUEST['mask'], 'string', ''));
@($content = DevblocksPlatform::importGPC($_REQUEST['content'], 'string', ''));
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
// Secure retrieval (address + mask)
list($tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MASK, '=', $mask), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id)), 1, 0, null, null, false);
$ticket = array_shift($tickets);
$messages = DAO_Ticket::getMessagesByTicket($ticket[SearchFields_Ticket::TICKET_ID]);
$last_message = array_pop($messages);
/* @var $last_message CerberusMessage */
$last_message_headers = $last_message->getHeaders();
unset($messages);
// Helpdesk settings
$settings = CerberusSettings::getInstance();
$global_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM, null);
// Ticket group settings
$group_id = $ticket[SearchFields_Ticket::TICKET_TEAM_ID];
@($group_from = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
// Headers
$to = !empty($group_from) ? $group_from : $global_from;
@($in_reply_to = $last_message_headers['message-id']);
@($message_id = CerberusApplication::generateMessageId());
$message = new CerberusParserMessage();
$message->headers['from'] = $active_user->email;
$message->headers['to'] = $to;
$message->headers['date'] = gmdate('r');
$message->headers['subject'] = 'Re: ' . $ticket[SearchFields_Ticket::TICKET_SUBJECT];
$message->headers['message-id'] = $message_id;
$message->headers['in-reply-to'] = $in_reply_to;
$message->body = sprintf("%s", $content);
CerberusParser::parseMessage($message, array('no_autoreply' => true));
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'history', $ticket[SearchFields_Ticket::TICKET_MASK])));
}
function doContactSendAction()
{
@($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', ''));
@($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', ''));
@($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', ''));
@($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
@($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array()));
// Load the answers to any situational questions
$aFollowUpA = array();
if (is_array($aFollowUpQ)) {
foreach ($aFollowUpQ as $idx => $q) {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', ''));
$aFollowUpA[$idx] = $answer;
}
}
$umsession = UmPortalHelper::getSession();
$fingerprint = UmPortalHelper::getFingerprint();
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$umsession->setProperty('support.write.last_from', $sFrom);
$umsession->setProperty('support.write.last_subject', $sSubject);
$umsession->setProperty('support.write.last_content', $sContent);
// $umsession->setProperty('support.write.last_followup_q',$aFollowUpQ);
$umsession->setProperty('support.write.last_followup_a', $aFollowUpA);
$sNature = $umsession->getProperty('support.write.last_nature', '');
$captcha_enabled = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_CAPTCHA_ENABLED, 1);
// Subject is required if the field is on the form
if (isset($_POST['subject']) && empty($sSubject)) {
$umsession->setProperty('support.write.last_error', 'A subject is required.');
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Sender and CAPTCHA required
if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, @$umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***'))) {
if (empty($sFrom)) {
$umsession->setProperty('support.write.last_error', 'Invalid e-mail address.');
} else {
$umsession->setProperty('support.write.last_error', 'What you typed did not match the image.');
}
// Need to report the captcha didn't match and redraw the form
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Dispatch
$to = $default_from;
$subject = 'Contact me: Other';
$sDispatch = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_SITUATIONS, '');
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$to = $v['to'];
$subject = 'Contact me: ' . strip_tags($k);
break;
}
}
if (!empty($sSubject)) {
$subject = $sSubject;
}
$fieldContent = '';
if (!empty($aFollowUpQ)) {
$fieldContent = "\r\n\r\n";
$fieldContent .= "--------------------------------------------\r\n";
if (!empty($sNature)) {
$fieldContent .= $subject . "\r\n";
$fieldContent .= "--------------------------------------------\r\n";
}
foreach ($aFollowUpQ as $idx => $q) {
$answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : '';
$fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n";
if ($idx + 1 < count($aFollowUpQ)) {
$fieldContent .= "\r\n";
}
}
$fieldContent .= "--------------------------------------------\r\n";
"\r\n";
}
$message = new CerberusParserMessage();
$message->headers['date'] = date('r');
$message->headers['to'] = $to;
$message->headers['subject'] = $subject;
$message->headers['message-id'] = CerberusApplication::generateMessageId();
$message->headers['x-cerberus-portal'] = 1;
// Sender
$fromList = imap_rfc822_parse_adrlist($sFrom, '');
if (empty($fromList) || !is_array($fromList)) {
return;
// abort with message
}
$from = array_shift($fromList);
$message->headers['from'] = $from->mailbox . '@' . $from->host;
$message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent;
$ticket_id = CerberusParser::parseMessage($message);
$ticket = DAO_Ticket::getTicket($ticket_id);
// Auto-save any custom fields
$fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
if (!empty($aFieldIds)) {
foreach ($aFieldIds as $iIdx => $iFieldId) {
if (!empty($iFieldId)) {
$field =& $fields[$iFieldId];
/* @var $field Model_CustomField */
$value = "";
switch ($field->type) {
case Model_CustomField::TYPE_SINGLE_LINE:
case Model_CustomField::TYPE_MULTI_LINE:
@($value = trim($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_NUMBER:
@($value = intval($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_DATE:
if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) {
@($value = intval($time));
}
break;
case Model_CustomField::TYPE_DROPDOWN:
@($value = $aFollowUpA[$iIdx]);
break;
case Model_CustomField::TYPE_CHECKBOX:
@($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0);
break;
}
if (!empty($value)) {
DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $ticket_id, $iFieldId, $value);
}
}
}
}
// Clear any errors
$umsession->setProperty('support.write.last_nature', null);
$umsession->setProperty('support.write.last_nature_string', null);
$umsession->setProperty('support.write.last_content', null);
$umsession->setProperty('support.write.last_error', null);
$umsession->setProperty('support.write.last_opened', $ticket->mask);
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'confirm')));
}
function doContactSendAction()
{
@($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', ''));
@($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', ''));
@($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', ''));
@($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
@($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array()));
$fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
// Load the answers to any situational questions
$aFollowUpA = array();
if (is_array($aFollowUpQ)) {
foreach ($aFollowUpQ as $idx => $q) {
// Only form values we were passed
if (!isset($_POST['followup_a_' . $idx])) {
continue;
}
if (is_array($_POST['followup_a_' . $idx])) {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'array', array()));
$aFollowUpA[$idx] = implode(', ', $answer);
} else {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', ''));
$aFollowUpA[$idx] = $answer;
}
// Translate field values into something human-readable (if needed)
if (isset($aFieldIds[$idx]) && !empty($aFieldIds[$idx])) {
// Were we given a legit field id?
if (null != @($field = $fields[$aFieldIds[$idx]])) {
switch ($field->type) {
// Translate 'worker' fields into worker name (not ID)
case Model_CustomField::TYPE_WORKER:
if (null != ($worker = DAO_Worker::getAgent($answer))) {
$aFollowUpA[$idx] = $worker->getName();
}
break;
}
// switch
}
// if
}
// if
}
}
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$fingerprint = UmPortalHelper::getFingerprint();
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$umsession->setProperty('support.write.last_from', $sFrom);
$umsession->setProperty('support.write.last_subject', $sSubject);
$umsession->setProperty('support.write.last_content', $sContent);
$umsession->setProperty('support.write.last_followup_a', $aFollowUpA);
$sNature = $umsession->getProperty('support.write.last_nature', '');
$captcha_enabled = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_CAPTCHA_ENABLED, 1);
$captcha_session = $umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***');
// Subject is required if the field is on the form
if (isset($_POST['subject']) && empty($sSubject)) {
$umsession->setProperty('support.write.last_error', 'A subject is required.');
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Sender and CAPTCHA required
if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, $captcha_session)) {
if (empty($sFrom)) {
$umsession->setProperty('support.write.last_error', 'Invalid e-mail address.');
} else {
$umsession->setProperty('support.write.last_error', 'What you typed did not match the image.');
}
// Need to report the captcha didn't match and redraw the form
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Dispatch
$to = $default_from;
$subject = 'Contact me: Other';
$sDispatch = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_SITUATIONS, '');
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$to = $v['to'];
$subject = 'Contact me: ' . strip_tags($k);
break;
}
}
if (!empty($sSubject)) {
$subject = $sSubject;
}
$fieldContent = '';
if (!empty($aFollowUpQ)) {
$fieldContent = "\r\n\r\n";
$fieldContent .= "--------------------------------------------\r\n";
if (!empty($sNature)) {
$fieldContent .= $subject . "\r\n";
$fieldContent .= "--------------------------------------------\r\n";
}
foreach ($aFollowUpQ as $idx => $q) {
$answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : '';
$fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n";
if ($idx + 1 < count($aFollowUpQ)) {
$fieldContent .= "\r\n";
}
}
$fieldContent .= "--------------------------------------------\r\n";
"\r\n";
}
$message = new CerberusParserMessage();
$message->headers['date'] = date('r');
$message->headers['to'] = $to;
$message->headers['subject'] = $subject;
$message->headers['message-id'] = CerberusApplication::generateMessageId();
$message->headers['x-cerberus-portal'] = 1;
// Sender
$fromList = imap_rfc822_parse_adrlist($sFrom, '');
if (empty($fromList) || !is_array($fromList)) {
return;
// abort with message
}
$from = array_shift($fromList);
$message->headers['from'] = $from->mailbox . '@' . $from->host;
$message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent;
// Attachments
$attachments_mode = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_ATTACHMENTS_MODE, 0);
if (0 == $attachments_mode || 1 == $attachments_mode && !empty($active_user)) {
if (is_array($_FILES) && !empty($_FILES)) {
foreach ($_FILES as $name => $files) {
// field[]
if (is_array($files['name'])) {
foreach ($files['name'] as $idx => $name) {
$attach = new ParserFile();
$attach->setTempFile($files['tmp_name'][$idx], 'application/octet-stream');
$attach->file_size = filesize($files['tmp_name'][$idx]);
$message->files[$name] = $attach;
}
} else {
$attach = new ParserFile();
$attach->setTempFile($files['tmp_name'], 'application/octet-stream');
$attach->file_size = filesize($files['tmp_name']);
$message->files[$files['name']] = $attach;
}
}
}
}
// Custom Fields
if (!empty($aFieldIds)) {
foreach ($aFieldIds as $iIdx => $iFieldId) {
if (!empty($iFieldId)) {
$field =& $fields[$iFieldId];
/* @var $field Model_CustomField */
$value = "";
switch ($field->type) {
case Model_CustomField::TYPE_SINGLE_LINE:
case Model_CustomField::TYPE_MULTI_LINE:
case Model_CustomField::TYPE_URL:
@($value = trim($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_NUMBER:
@($value = $aFollowUpA[$iIdx]);
if (!is_numeric($value) || 0 == strlen($value)) {
$value = null;
}
break;
case Model_CustomField::TYPE_DATE:
if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) {
@($value = intval($time));
}
break;
case Model_CustomField::TYPE_DROPDOWN:
@($value = $aFollowUpA[$iIdx]);
break;
case Model_CustomField::TYPE_MULTI_PICKLIST:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'array', array()));
break;
case Model_CustomField::TYPE_CHECKBOX:
@($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0);
break;
case Model_CustomField::TYPE_MULTI_CHECKBOX:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'array', array()));
break;
case Model_CustomField::TYPE_WORKER:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'integer', 0));
break;
}
if (is_array($value) && !empty($value) || !is_array($value) && 0 != strlen($value)) {
$message->custom_fields[$iFieldId] = $value;
}
}
}
}
// Parse
$ticket_id = CerberusParser::parseMessage($message);
// It's possible for the parser to reject the message using pre-filters
if (!empty($ticket_id) && null != ($ticket = DAO_Ticket::getTicket($ticket_id))) {
$umsession->setProperty('support.write.last_opened', $ticket->mask);
} else {
$umsession->setProperty('support.write.last_opened', null);
}
// Clear any errors
$umsession->setProperty('support.write.last_nature', null);
$umsession->setProperty('support.write.last_nature_string', null);
$umsession->setProperty('support.write.last_content', null);
$umsession->setProperty('support.write.last_error', null);
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'confirm')));
}
protected static function _save()
{
// persist
$umsession = UmPortalHelper::getSession();
$umsession->setProperty(self::VISIT_ABSTRACTVIEWS, self::$views);
}
