private function routeItem(NuanceItem $item) { $status = $item->getStatus(); if ($status != NuanceItem::STATUS_ROUTING) { return; } $source = $item->getSource(); // For now, always route items into the source's default queue. $item->setQueuePHID($source->getDefaultQueuePHID())->setStatus(NuanceItem::STATUS_OPEN)->save(); }