private function routeItem(NuanceItem $item)
 {
     $status = $item->getStatus();
     if ($status != NuanceItem::STATUS_ROUTING) {
         return;
     }
     $source = $item->getSource();
     // For now, always route items into the source's default queue.
     $item->setQueuePHID($source->getDefaultQueuePHID())->setStatus(NuanceItem::STATUS_OPEN)->save();
 }