public function onMarkRead(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message)
{
if (false === $message->saveOption(GWF_HelpdeskMsg::READ, true)) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
$bit = 0;
if (GWF_Session::getUserID() === $ticket->getWorkerID()) {
$bit |= GWF_HelpdeskTicket::STAFF_READ;
}
if (GWF_Session::getUserID() === $ticket->getCreatorID()) {
$bit |= GWF_HelpdeskTicket::USER_READ;
}
if (false === $ticket->saveOption($bit, true)) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
return $this->module->message('msg_read');
}
private function markTicketUnread(GWF_HelpdeskTicket $ticket, $bool)
{
$bit = 0;
if (GWF_Session::getUserID() == $ticket->getWorkerID()) {
$bit |= GWF_HelpdeskTicket::USER_READ;
}
if (GWF_Session::getUserID() == $ticket->getCreatorID()) {
$bit |= GWF_HelpdeskTicket::STAFF_READ;
}
$ticket->saveOption($bit, $bool);
}
