public function onMarkSolved(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message)
{
if (false === $ticket->saveVars(array('hdt_status' => 'solved'))) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
return $this->module->message('msg_solve_solved');
}
public function onAssign(GWF_HelpdeskTicket $ticket, GWF_User $user)
{
if (false === $ticket->saveVars(array('hdt_worker' => $user->getID(), 'hdt_status' => 'working'))) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
return $this->module->message('msg_assigned', array($ticket->getID(), $user->displayUsername()));
}
private function onMailTicketB(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message, GWF_User $user)
{
if ('' === ($rec = $user->getValidMail())) {
return;
}
$mail = new GWF_Mail();
$mail->setSender(GWF_BOT_EMAIL);
$mail->setReceiver($rec);
$mail->setSubject($this->module->langUser($user, 'subj_nt', array($ticket->getID())));
$href_work = Common::getAbsoluteURL($this->module->getMethodURL('AssignWork', '&ticket=' . $ticket->getID() . '&worker=' . $user->getID() . '&token=' . $ticket->getHashcode()), false);
$mail->setBody($this->module->langUser($user, 'body_nt', array($user->displayUsername(), $ticket->getCreator()->displayUsername(), $ticket->displayTitle($user), $message->displayMessage(), $href_work)));
return $mail->sendToUser($user);
}
public function onMarkRead(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message)
{
if (false === $message->saveOption(GWF_HelpdeskMsg::READ, true)) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
$bit = 0;
if (GWF_Session::getUserID() === $ticket->getWorkerID()) {
$bit |= GWF_HelpdeskTicket::STAFF_READ;
}
if (GWF_Session::getUserID() === $ticket->getCreatorID()) {
$bit |= GWF_HelpdeskTicket::USER_READ;
}
if (false === $ticket->saveOption($bit, true)) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
return $this->module->message('msg_read');
}
private function sendReplyMailStaff(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message, GWF_User $user)
{
$mail = new GWF_Mail();
$mail->setSender(GWF_BOT_EMAIL);
$mail->setReceiver($user->getValidMail());
$mail->setSubject($this->module->langUser($user, 'subj_nms', array($ticket->getID())));
$link_read = Common::getAbsoluteURL($this->module->getMethodURL('MarkRead', sprintf('&ticket=%s&message=%s&token=%s', $ticket->getID(), $message->getID(), $message->getHashcode())));
$mail->setBody($this->module->langUser($user, 'body_nms', array($user->displayUsername(), $ticket->getCreator()->displayUsername(), $message->displayMessage(), $link_read)));
$mail->sendToUser($user);
}
