/**
*
*/
public function assignservicerequestpopupAction()
{
$request_form = new Default_Form_Servicerequest();
$id = $this->_getParam('id', null);
$req_msg = "";
try {
if ($id != '') {
$sd_req_model = new Default_Model_Servicerequests();
$grid_type_arr = $sd_req_model->getGridtypearr();
if (is_numeric($id) && $id > 0) {
$auth = Zend_Auth::getInstance();
if ($auth->hasIdentity()) {
$loginUserId = $auth->getStorage()->read()->id;
$loginuserRole = $auth->getStorage()->read()->emprole;
$loginuserGroup = $auth->getStorage()->read()->group_id;
$login_bu = $auth->getStorage()->read()->businessunit_id;
$login_dept = $auth->getStorage()->read()->department_id;
}
$data = $sd_req_model->getRequestById($id);
if (!empty($data)) {
$approver_level = "view";
if (($grid_type_arr[$grid_type] == 'rept_app' || $grid_type_arr[$grid_type] == 'approver') && $data['status'] == 'To management approve') {
$approver_level = $sd_req_model->getApproverLevel($loginUserId, $id);
}
$emp_model = new Default_Model_Employee();
$service_conf_model = new Default_Model_Servicedeskconf();
$other_approvers = $emp_model->get_Service_Executors($id);
foreach ($app_data as $key => $value) {
$app_names[$key] = $app_details[$value];
}
$conf_data = $service_conf_model->getServiceDeskConfbyID($data['service_desk_conf_id']);
$exec_data = $emp_model->getEmployeeDetails($conf_data[0]['request_recievers']);
$this->view->id = $id;
$this->view->data = $data;
$this->view->loginUserId = $loginUserId;
$this->view->other_approvers = $other_approvers;
$this->view->app_names = $app_names;
$this->view->exec_data = $exec_data;
if ($this->getRequest()->getPost()) {
$trDb = Zend_Db_Table::getDefaultAdapter();
// starting transaction
$trDb->beginTransaction();
try {
$req_id = $this->_getParam('hid_reqid', null);
$hid_status = $this->_getParam('hid_status', null);
$selexecutorid = trim($this->_getParam('executor_action', null));
$request_comments = trim($this->_getParam('request_comments', null));
$save_data = array('executor_id' => trim($selexecutorid), 'ticket_assigned_by' => trim($loginUserId), 'ticket_assigned_comments' => trim($request_comments), 'modifiedby' => $loginUserId, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$req_msg['success'] = "Executor assigned to service request.";
$sd_result = "";
if ($data['status'] != 'Closed' && $data['status'] != 'Rejected') {
$sd_result = $sd_req_model->SaveorUpdateRequestData($save_data, 'id = ' . $id);
//email stuff ------------Start
$sEmailData = $sd_req_model->getRequestDataForEmail($id);
$sMailSubject = sprintf("%s - %s - %s - %s", $sEmailData['ticket_number'], $sEmailData['service_desk_name'], $sEmailData['service_request_name'], $sEmailData['status']);
$smessage = "A new executor for this service request.";
$summary_data = $sd_req_model->getDataSummary($id);
$stoEmailAddress1 = $sd_req_model->getEmailAddress($selexecutorid);
$stoEmailAddress2 = $sd_req_model->getEmailAddress($sEmailData['raised_by']);
$stoEmailAddress3 = constant('ITSUPPORT_0');
//$stoEmailAddress3 = $this->getSupportTeamEmailID($sEmailData['service_desk_conf_id']);
$this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress1);
$this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress2);
$this->mail_helper_action($sMailSubject, $smessage, $summary_data, $stoEmailAddress3);
//email stuff ------------End
}
//start of saving history
$reqh_model = new Default_Model_Requesthistory();
$reqh_data = array('request_id' => $id, 'description' => ucfirst($req_msg['success']), 'emp_id' => $loginUserId, 'emp_name' => ucfirst($auth->getStorage()->read()->userfullname), 'emp_profileimg' => $auth->getStorage()->read()->profileimg, 'createdby' => $loginUserId, 'modifiedby' => $loginUserId, 'comments' => trim($request_comments), 'isactive' => 1, 'createddate' => gmdate("Y-m-d H:i:s"), 'modifieddate' => gmdate("Y-m-d H:i:s"));
if ($sd_result == 'update') {
$reqh_model->SaveorUpdateRhistory($reqh_data, '');
//end of saving history
//$this->send_req_mails($id);
$req_msg['success'] = "Executor assigned to service request successfully.";
} else {
$req_msg['error'] = "Some thing went wrong, please try again.";
}
$result = sapp_Global::logManager(SERVICEDESK, 2, $loginUserId, $id);
$trDb->commit();
$this->_helper->getHelper("FlashMessenger")->addMessage(array($req_msg));
$this->_redirect('servicerequests/index/t/' . sapp_Global::_encrypt($grid_type) . ($status_value != '' ? "/v/" . $status_value : ""));
} catch (Exception $ex) {
$trDb->rollBack();
$msgarray['executor_comments'] = "Something went wrong, please try again.";
}
}
} else {
$this->view->ermsg = 'norecord';
}
} else {
$this->view->ermsg = 'norecord';
}
} else {
$this->view->ermsg = 'norecord';
}
} catch (Exception $e) {
$this->view->ermsg = 'nodata';
}
$this->view->action_name = $this->getRequest()->getActionName();
}
public function send_req_mails1($id)
{
$sd_req_model = new Default_Model_Servicerequests();
$summary_data = $sd_req_model->getDataSummary($id);
$cc_req_ids = $sd_req_model->getCC_mails($summary_data['service_desk_conf_id']);
if ($summary_data['status'] == 'Open') {
$total_ids = array($cc_req_ids['request_recievers'], $cc_req_ids['cc_mail_recievers'], $summary_data['createdby']);
} else {
if ($summary_data['status'] == 'Closed') {
$total_ids = array($summary_data['executor_id'], $cc_req_ids['cc_mail_recievers'], $summary_data['createdby']);
} else {
if ($summary_data['status'] == 'To manager approve') {
$total_ids = array($summary_data['executor_id'], $cc_req_ids['cc_mail_recievers'], $summary_data['reporting_manager_id']);
} else {
if (in_array($summary_data['status'], array('To management approve', 'Management approved', 'Management rejected'))) {
$total_ids = array($summary_data['executor_id'], $cc_req_ids['cc_mail_recievers'], $summary_data['approver_1'], $summary_data['approver_2'], $summary_data['approver_3']);
} else {
if ($summary_data['status'] == 'Manager approved' || $summary_data['status'] == 'Manager rejected') {
$total_ids = array($summary_data['executor_id'], $cc_req_ids['cc_mail_recievers'], $summary_data['reporting_manager_id']);
}
}
}
}
}
$total_ids = array_filter($total_ids);
$total_ids = implode(',', $total_ids);
$email_ids = $sd_req_model->getEmailIds($total_ids);
$req_receivers = explode(',', $cc_req_ids['request_recievers']);
$cc = array();
if ($cc_req_ids['cc_mail_recievers'] != '') {
$cc = explode(',', $cc_req_ids['cc_mail_recievers']);
}
$req_receivers[] = $summary_data['createdby'];
$status = $summary_data['status'];
$disp_arr = array('Closed' => 'Closed', 'Rejected' => 'Closed');
$display_status = !in_array($status, $disp_arr) ? "Open" : "Closed";
if (count($req_receivers) > 0) {
foreach ($req_receivers as $rec) {
$base_url = 'http://' . $this->getRequest()->getHttpHost() . $this->getRequest()->getBaseUrl();
$view = $this->getHelper('ViewRenderer')->view;
$this->view->base_url = $base_url;
$this->view->type = "receivers";
$this->view->data = $summary_data;
$text = $view->render('mailtemplates/sdrequest.phtml');
$options['subject'] = "New Online request: Status - " . $display_status;
$options['header'] = 'Online request';
$options['toEmail'] = isset($email_ids[$rec]) ? $email_ids[$rec] : "";
$options['toName'] = '';
$options['message'] = $text;
$options['cron'] = 'yes';
if ($options['toEmail'] != '') {
sapp_Global::_sendEmail($options);
}
}
}
if (count($cc) > 0) {
foreach ($cc as $rec) {
$base_url = 'http://' . $this->getRequest()->getHttpHost() . $this->getRequest()->getBaseUrl();
$view = $this->getHelper('ViewRenderer')->view;
$this->view->base_url = $base_url;
$this->view->type = "receivers";
$this->view->data = $summary_data;
$text = $view->render('mailtemplates/sdrequest.phtml');
$options['subject'] = "New Online request: Status - Open";
$options['header'] = 'Online request';
$options['toEmail'] = $email_ids[$rec];
$options['toName'] = '';
$options['message'] = $text;
$options['cron'] = 'yes';
if ($options['toEmail'] != '') {
sapp_Global::_sendEmail($options);
}
}
}
}
