/**
* Converts a note to a draft or an email
*
* @param int $note_id The id of the note
* @param string $target What the note should be converted too (email, etc)
* @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list.
* @return int
*/
public static function convertNote($note_id, $target, $authorize_sender = false)
{
$issue_id = self::getIssueID($note_id);
$email_account_id = Email_Account::getEmailAccount();
$blocked_message = self::getBlockedMessage($note_id);
$unknown_user = self::getUnknownUser($note_id);
$structure = Mime_Helper::decode($blocked_message, true, true);
$body = $structure->body;
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
$current_usr_id = Auth::getUserID();
if ($target == 'email') {
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
// need to check for a possible customer association
if (!empty($structure->headers['from'])) {
$details = Email_Account::getDetails($email_account_id);
// check from the associated project if we need to lookup any customers by this email address
if (CRM::hasCustomerIntegration($details['ema_prj_id'])) {
$crm = CRM::getInstance($details['ema_prj_id']);
// check for any customer contact association
try {
$contact = $crm->getContactByEmail($sender_email);
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$t['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
}
}
if (empty($t['customer_id'])) {
$update_type = 'staff response';
$t['customer_id'] = null;
} else {
$update_type = 'customer action';
}
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $structure);
// notifications about new emails are always external
$internal_only = false;
// special case when emails are bounced back, so we don't want to notify the customer about those
if (Notification::isBounceMessage($sender_email)) {
$internal_only = true;
}
Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id);
Issue::markAsUpdated($issue_id, $update_type);
self::remove($note_id, false);
History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
// now add sender as an authorized replier
if ($authorize_sender) {
Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
}
}
return $res;
}
// save message as a draft
$res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
// remove the note, if the draft was created successfully
if ($res) {
self::remove($note_id, false);
$usr_id = $current_usr_id;
History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
}
return $res;
}
/**
* Method used to associate a support email with an existing
* issue.
*
* @param integer $usr_id The user ID of the person performing this change
* @param integer $issue_id The issue ID
* @param array $items The list of email IDs to associate
* @param boolean $authorize If the senders should be added the authorized repliers list
* @return integer 1 if it worked, -1 otherwise
*/
public static function associate($usr_id, $issue_id, $items, $authorize = false)
{
$res = self::associateEmail($usr_id, $issue_id, $items);
if ($res != 1) {
return -1;
}
$stmt = 'SELECT
sup_id,
seb_full_email
FROM
{{%support_email}},
{{%support_email_body}}
WHERE
sup_id=seb_sup_id AND
sup_id IN (' . DB_Helper::buildList($items) . ')';
$res = DB_Helper::getInstance()->getAll($stmt, $items);
foreach ($res as $row) {
// since downloading email should make the emails 'public', send 'false' below as the 'internal_only' flag
$structure = Mime_Helper::decode($row['seb_full_email'], true, false);
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
$t = array('issue_id' => $issue_id, 'message_id' => @$structure->headers['message-id'], 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => Mime_Helper::getMessageBody($structure), 'full_email' => $row['seb_full_email'], 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
$prj_id = Issue::getProjectID($t['issue_id']);
if (Workflow::shouldAutoAddToNotificationList($prj_id)) {
self::addExtraRecipientsToNotificationList($prj_id, $t, false);
}
Notification::notifyNewEmail($usr_id, $issue_id, $t, false, false, '', $row['sup_id']);
if ($authorize) {
Authorized_Replier::manualInsert($issue_id, Mail_Helper::getEmailAddress(@$structure->headers['from']), false);
}
}
return 1;
}
/**
* Called when a new message is recieved.
*
* @param integer $prj_id The projectID
* @param integer $issue_id The ID of the issue.
* @param object $message An object containing the new email
* @param array $row The array of data that was inserted into the database.
* @param boolean $closing If we are closing the issue.
*/
function handleNewEmail($prj_id, $issue_id, $message, $row = false, $closing = false)
{
$subject = $row['subject'];
$body = $row['body'];
preg_match('/(H|C)[A-Z0-9]{12,14}/', $subject, $header_matches);
preg_match_all('/(H|C)[A-Z0-9]{12,14}/', $body, $body_matches);
if ($header_matches[0]) {
$refs[] = $header_matches[0];
}
foreach ($body_matches[0] as $body_match) {
if ($body_match) {
$refs[] = $body_match;
}
}
$refs = @array_unique($refs);
$stmt = "Select reference_number,ss_subscription_id from " . ETEL_TRANS_SUBS_TABLE_NOSUB . "\n\t\tWHERE\n\t\t\treference_number in ('" . @implode("','", $refs) . "')";
$res = $GLOBALS["db_api"]->dbh->getRow($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
} else {
if ($res[0]) {
Custom_Field::associateIssue($issue_id, 1, $res[0]);
}
if ($res[1]) {
Custom_Field::associateIssue($issue_id, 4, $res[1]);
}
}
$res = Authorized_Replier::manualInsert($issue_id, $row['from']);
Issue::updateControlStatus($issue_id);
}
/**
* Method used to associate a support email with an existing
* issue.
*
* @access public
* @param integer $usr_id The user ID of the person performing this change
* @param integer $issue_id The issue ID
* @param array $items The list of email IDs to associate
* @param boolean $authorize If the senders should be added the authorized repliers list
* @return integer 1 if it worked, -1 otherwise
*/
function associate($usr_id, $issue_id, $items, $authorize = false)
{
$res = Support::associateEmail($usr_id, $issue_id, $items);
if ($res == 1) {
$stmt = "SELECT\n sup_id,\n seb_full_email\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "support_email,\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "support_email_body\n WHERE\n sup_id=seb_sup_id AND\n sup_id IN (" . @implode(", ", Misc::escapeInteger($items)) . ")";
$res = $GLOBALS["db_api"]->dbh->getAll($stmt, DB_FETCHMODE_ASSOC);
for ($i = 0; $i < count($res); $i++) {
// since downloading email should make the emails 'public', send 'false' below as the 'internal_only' flag
$structure = Mime_Helper::decode($res[$i]['seb_full_email'], true, false);
if (Mime_Helper::hasAttachments($res[$i]['seb_full_email'])) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
$t = array('issue_id' => $issue_id, 'message_id' => @$structure->headers['message-id'], 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => Mime_Helper::getMessageBody($structure), 'full_email' => $res[$i]['seb_full_email'], 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
Notification::notifyNewEmail($usr_id, $issue_id, $t, false, false, '', $res[$i]['sup_id']);
if ($authorize) {
Authorized_Replier::manualInsert($issue_id, Mail_API::getEmailAddress(@$structure->headers['from']), false);
}
}
return 1;
} else {
return -1;
}
}
// +----------------------------------------------------------------------+
// | Authors: Bryan Alsdorf <*****@*****.**> |
// +----------------------------------------------------------------------+
//
// @(#) $Id$
//
include_once "config.inc.php";
include_once APP_INC_PATH . "class.template.php";
include_once APP_INC_PATH . "class.auth.php";
include_once APP_INC_PATH . "class.project.php";
include_once APP_INC_PATH . "class.authorized_replier.php";
include_once APP_INC_PATH . "class.prefs.php";
include_once APP_INC_PATH . "db_access.php";
$tpl = new Template_API();
$tpl->setTemplate("authorized_replier.tpl.html");
Auth::checkAuthentication(APP_COOKIE, 'index.php?err=5', true);
$prj_id = Auth::getCurrentProject();
$issue_id = @$HTTP_POST_VARS["issue_id"] ? $HTTP_POST_VARS["issue_id"] : $HTTP_GET_VARS["iss_id"];
$tpl->assign("issue_id", $issue_id);
if (@$HTTP_POST_VARS["cat"] == "insert") {
$res = Authorized_Replier::manualInsert($issue_id, $HTTP_POST_VARS['email']);
$tpl->assign("insert_result", $res);
} elseif (@$HTTP_POST_VARS["cat"] == "delete") {
$res = Authorized_Replier::removeRepliers($HTTP_POST_VARS["items"]);
$tpl->assign("delete_result", $res);
}
list(, $repliers) = Authorized_Replier::getAuthorizedRepliers($issue_id);
$tpl->assign("list", $repliers);
$t = Project::getAddressBook($prj_id, $issue_id);
$tpl->assign("assoc_users", $t);
$tpl->displayTemplate();
/**
* Method used to remotely add an authorized replier to a given issue.
*
* @access public
* @param integer $issue_id The issue ID
* @param integer $usr_id The user ID of the person performing the change
* @param boolean $replier The user ID of the authorized replier
* @return integer The status ID
*/
function remoteAddAuthorizedReplier($issue_id, $usr_id, $replier)
{
$res = Authorized_Replier::manualInsert($issue_id, $replier, false);
if ($res != -1) {
// save a history entry about this...
History::add($issue_id, $usr_id, History::getTypeID('remote_replier_added'), $replier . " remotely added to authorized repliers by " . User::getFullName($usr_id));
}
return $res;
}
/**
* TODO: merge use of $options and $email arrays to just $email
*
* @param int $issue_id
* @param string $type type of email
* @param string $from
* @param string $to
* @param string $cc
* @param string $subject
* @param string $body
* @param array $options optional parameters
* - (int) parent_sup_id
* - (array) iaf_ids attachment file ids
* - (bool) add_unknown
* - (bool) add_cc_to_ar
* - (int) ema_id
* @return int 1 if it worked, -1 otherwise
*/
public static function sendEmail($issue_id, $type, $from, $to, $cc, $subject, $body, $options = array())
{
if ($to === null) {
// BTW, $to = '' is ok
Logger::app()->error('"To:" can not be NULL');
return -1;
}
$parent_sup_id = isset($options['parent_sup_id']) ? $options['parent_sup_id'] : null;
$iaf_ids = isset($options['iaf_ids']) ? (array) $options['iaf_ids'] : null;
$add_unknown = isset($options['add_unknown']) ? (bool) $options['add_unknown'] : false;
$add_cc_to_ar = isset($options['add_cc_to_ar']) ? (bool) $options['add_cc_to_ar'] : false;
$ema_id = isset($options['ema_id']) ? (int) $options['ema_id'] : null;
$current_usr_id = Auth::getUserID();
$prj_id = Issue::getProjectID($issue_id);
// if we are replying to an existing email, set the In-Reply-To: header accordingly
$in_reply_to = $parent_sup_id ? self::getMessageIDByID($parent_sup_id) : false;
// get ID of whoever is sending this.
$sender_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($from)) ?: false;
// remove extra 'Re: ' from subject
$subject = Mail_Helper::removeExcessRe($subject, true);
$internal_only = false;
$message_id = Mail_Helper::generateMessageID();
// process any files being uploaded
// from ajax upload, attachment file ids
if ($iaf_ids) {
// FIXME: is it correct to use sender from post data?
$attach_usr_id = $sender_usr_id ?: $current_usr_id;
Attachment::attachFiles($issue_id, $attach_usr_id, $iaf_ids, false, 'Attachment originated from outgoing email');
}
// hack needed to get the full headers of this web-based email
$full_email = self::buildFullHeaders($issue_id, $message_id, $from, $to, $cc, $subject, $body, $in_reply_to, $iaf_ids);
// email blocking should only be done if this is an email about an associated issue
if ($issue_id) {
$user_info = User::getNameEmail($current_usr_id);
// check whether the current user is allowed to send this email to customers or not
if (!self::isAllowedToEmail($issue_id, $user_info['usr_email'])) {
// add the message body as a note
$note = Mail_Helper::getCannedBlockedMsgExplanation() . $body;
$note_options = array('full_message' => $full_email, 'is_blocked' => true);
Note::insertNote($current_usr_id, $issue_id, $subject, $note, $note_options);
$email_details = array('from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => &$body, 'message' => &$body, 'title' => $subject);
Workflow::handleBlockedEmail($prj_id, $issue_id, $email_details, 'web');
return 1;
}
}
// only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
if (($add_unknown || Workflow::shouldAutoAddToNotificationList($prj_id)) && $issue_id) {
// add the recipients to the notification list of the associated issue
$recipients = array($to);
$recipients = array_merge($recipients, self::getRecipientsCC($cc));
foreach ($recipients as $address) {
if ($address && !Notification::isIssueRoutingSender($issue_id, $address)) {
$actions = Notification::getDefaultActions($issue_id, $address, 'add_unknown_user');
Notification::subscribeEmail($current_usr_id, $issue_id, Mail_Helper::getEmailAddress($address), $actions);
}
}
} else {
// Usually when sending out emails associated to an issue, we would
// simply insert the email in the table and call the Notification::notifyNewEmail() method,
// but on this case we need to actually send the email to the recipients that are not
// already in the notification list for the associated issue, if any.
// In the case of replying to an email that is not yet associated with an issue, then
// we are always directly sending the email, without using any notification list
// functionality.
if ($issue_id) {
// send direct emails only to the unknown addresses, and leave the rest to be
// catched by the notification list
$from = Notification::getFixedFromHeader($issue_id, $from, 'issue');
// build the list of unknown recipients
if ($to) {
$recipients = array($to);
$recipients = array_merge($recipients, self::getRecipientsCC($cc));
} else {
$recipients = self::getRecipientsCC($cc);
}
$unknowns = array();
foreach ($recipients as $address) {
if (!Notification::isSubscribedToEmails($issue_id, $address)) {
$unknowns[] = $address;
}
}
if ($unknowns) {
$to2 = array_shift($unknowns);
$cc2 = implode('; ', $unknowns);
// send direct emails
self::sendDirectEmail($issue_id, $from, $to2, $cc2, $subject, $body, $_FILES['attachment'], $message_id, $sender_usr_id);
}
} else {
// send direct emails to all recipients, since we don't have an associated issue
$project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
// use the project-related outgoing email address, if there is one
if (!empty($project_info['email'])) {
$from = Mail_Helper::getFormattedName(User::getFullName($current_usr_id), $project_info['email']);
} else {
// otherwise, use the real email address for the current user
$from = User::getFromHeader($current_usr_id);
}
// send direct emails
self::sendDirectEmail($issue_id, $from, $to, $cc, $subject, $body, $_FILES['attachment'], $message_id);
}
}
if ($add_cc_to_ar) {
foreach (self::getRecipientsCC($cc) as $recipient) {
Authorized_Replier::manualInsert($issue_id, $recipient);
}
}
$email = array('customer_id' => 'NULL', 'issue_id' => $issue_id, 'ema_id' => $ema_id, 'message_id' => $message_id, 'date' => Date_Helper::getCurrentDateGMT(), 'from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => $body, 'full_email' => $full_email);
// associate this new email with a customer, if appropriate
if (Auth::getCurrentRole() == User::ROLE_CUSTOMER) {
if ($issue_id) {
$crm = CRM::getInstance($prj_id);
try {
$contact = $crm->getContact(User::getCustomerContactID($current_usr_id));
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$email['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
} else {
$customer_id = User::getCustomerID($current_usr_id);
if ($customer_id && $customer_id != -1) {
$email['customer_id'] = $customer_id;
}
}
}
$email['has_attachment'] = $iaf_ids ? 1 : 0;
$structure = Mime_Helper::decode($full_email, true, false);
$email['headers'] = $structure->headers;
self::insertEmail($email, $structure, $sup_id);
if ($issue_id) {
// need to send a notification
Notification::notifyNewEmail($current_usr_id, $issue_id, $email, $internal_only, false, $type, $sup_id);
// mark this issue as updated
$has_customer = $email['customer_id'] && $email['customer_id'] != 'NULL';
if ($has_customer && (!$current_usr_id || User::getRoleByUser($current_usr_id, $prj_id) == User::ROLE_CUSTOMER)) {
Issue::markAsUpdated($issue_id, 'customer action');
} else {
if ($sender_usr_id && User::getRoleByUser($sender_usr_id, $prj_id) > User::ROLE_CUSTOMER) {
Issue::markAsUpdated($issue_id, 'staff response');
} else {
Issue::markAsUpdated($issue_id, 'user response');
}
}
History::add($issue_id, $current_usr_id, 'email_sent', 'Outgoing email sent by {user}', array('user' => User::getFullName($current_usr_id)));
}
return 1;
}
// | Authors: Bryan Alsdorf <*****@*****.**> |
// +----------------------------------------------------------------------+
require_once dirname(__FILE__) . '/../init.php';
$tpl = new Template_Helper();
$tpl->setTemplate('authorized_replier.tpl.html');
Auth::checkAuthentication(APP_COOKIE, 'index.php?err=5', true);
$prj_id = Auth::getCurrentProject();
$issue_id = @$_POST['issue_id'] ? $_POST['issue_id'] : $_GET['iss_id'];
$tpl->assign('issue_id', $issue_id);
if (!Access::canViewAuthorizedRepliers($issue_id, Auth::getUserID())) {
$tpl->setTemplate('permission_denied.tpl.html');
$tpl->displayTemplate();
exit;
}
if (@$_POST['cat'] == 'insert') {
$res = Authorized_Replier::manualInsert($issue_id, $_POST['email']);
if ($res == 1) {
Misc::setMessage(ev_gettext('Thank you, the authorized replier was inserted successfully.'));
} elseif ($res == -1) {
Misc::setMessage(ev_gettext('An error occurred while trying to insert the authorized replier.'), Misc::MSG_ERROR);
} elseif ($res == -2) {
Misc::setMessage(ev_gettext("Users with a role of 'customer' or below are not allowed to be added to the authorized repliers list."), Misc::MSG_ERROR);
}
} elseif (@$_POST['cat'] == 'delete') {
$res = Authorized_Replier::removeRepliers($_POST['items']);
if ($res == 1) {
Misc::setMessage(ev_gettext('Thank you, the authorized replier was deleted successfully.'));
} elseif ($res == -1) {
Misc::setMessage(ev_gettext('An error occurred while trying to delete the authorized replier.'), Misc::MSG_ERROR);
}
}
