/** * Converts a note to a draft or an email * * @param int $note_id The id of the note * @param string $target What the note should be converted too (email, etc) * @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list. * @return int */ public static function convertNote($note_id, $target, $authorize_sender = false) { $issue_id = self::getIssueID($note_id); $email_account_id = Email_Account::getEmailAccount(); $blocked_message = self::getBlockedMessage($note_id); $unknown_user = self::getUnknownUser($note_id); $structure = Mime_Helper::decode($blocked_message, true, true); $body = $structure->body; $sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from'])); $current_usr_id = Auth::getUserID(); if ($target == 'email') { if (Mime_Helper::hasAttachments($structure)) { $has_attachments = 1; } else { $has_attachments = 0; } list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers); $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers); // need to check for a possible customer association if (!empty($structure->headers['from'])) { $details = Email_Account::getDetails($email_account_id); // check from the associated project if we need to lookup any customers by this email address if (CRM::hasCustomerIntegration($details['ema_prj_id'])) { $crm = CRM::getInstance($details['ema_prj_id']); // check for any customer contact association try { $contact = $crm->getContactByEmail($sender_email); $issue_contract = $crm->getContract(Issue::getContractID($issue_id)); if ($contact->canAccessContract($issue_contract)) { $t['customer_id'] = $issue_contract->getCustomerID(); } } catch (CRMException $e) { } } } if (empty($t['customer_id'])) { $update_type = 'staff response'; $t['customer_id'] = null; } else { $update_type = 'customer action'; } $res = Support::insertEmail($t, $structure, $sup_id); if ($res != -1) { Support::extractAttachments($issue_id, $structure); // notifications about new emails are always external $internal_only = false; // special case when emails are bounced back, so we don't want to notify the customer about those if (Notification::isBounceMessage($sender_email)) { $internal_only = true; } Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id); Issue::markAsUpdated($issue_id, $update_type); self::remove($note_id, false); History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id))); // now add sender as an authorized replier if ($authorize_sender) { Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']); } } return $res; } // save message as a draft $res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user); // remove the note, if the draft was created successfully if ($res) { self::remove($note_id, false); $usr_id = $current_usr_id; History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id))); } return $res; }
/** * Method used to associate a support email with an existing * issue. * * @param integer $usr_id The user ID of the person performing this change * @param integer $issue_id The issue ID * @param array $items The list of email IDs to associate * @param boolean $authorize If the senders should be added the authorized repliers list * @return integer 1 if it worked, -1 otherwise */ public static function associate($usr_id, $issue_id, $items, $authorize = false) { $res = self::associateEmail($usr_id, $issue_id, $items); if ($res != 1) { return -1; } $stmt = 'SELECT sup_id, seb_full_email FROM {{%support_email}}, {{%support_email_body}} WHERE sup_id=seb_sup_id AND sup_id IN (' . DB_Helper::buildList($items) . ')'; $res = DB_Helper::getInstance()->getAll($stmt, $items); foreach ($res as $row) { // since downloading email should make the emails 'public', send 'false' below as the 'internal_only' flag $structure = Mime_Helper::decode($row['seb_full_email'], true, false); if (Mime_Helper::hasAttachments($structure)) { $has_attachments = 1; } else { $has_attachments = 0; } $t = array('issue_id' => $issue_id, 'message_id' => @$structure->headers['message-id'], 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => Mime_Helper::getMessageBody($structure), 'full_email' => $row['seb_full_email'], 'has_attachment' => $has_attachments, 'headers' => @$structure->headers); $prj_id = Issue::getProjectID($t['issue_id']); if (Workflow::shouldAutoAddToNotificationList($prj_id)) { self::addExtraRecipientsToNotificationList($prj_id, $t, false); } Notification::notifyNewEmail($usr_id, $issue_id, $t, false, false, '', $row['sup_id']); if ($authorize) { Authorized_Replier::manualInsert($issue_id, Mail_Helper::getEmailAddress(@$structure->headers['from']), false); } } return 1; }
/** * Called when a new message is recieved. * * @param integer $prj_id The projectID * @param integer $issue_id The ID of the issue. * @param object $message An object containing the new email * @param array $row The array of data that was inserted into the database. * @param boolean $closing If we are closing the issue. */ function handleNewEmail($prj_id, $issue_id, $message, $row = false, $closing = false) { $subject = $row['subject']; $body = $row['body']; preg_match('/(H|C)[A-Z0-9]{12,14}/', $subject, $header_matches); preg_match_all('/(H|C)[A-Z0-9]{12,14}/', $body, $body_matches); if ($header_matches[0]) { $refs[] = $header_matches[0]; } foreach ($body_matches[0] as $body_match) { if ($body_match) { $refs[] = $body_match; } } $refs = @array_unique($refs); $stmt = "Select reference_number,ss_subscription_id from " . ETEL_TRANS_SUBS_TABLE_NOSUB . "\n\t\tWHERE\n\t\t\treference_number in ('" . @implode("','", $refs) . "')"; $res = $GLOBALS["db_api"]->dbh->getRow($stmt); if (PEAR::isError($res)) { Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__); } else { if ($res[0]) { Custom_Field::associateIssue($issue_id, 1, $res[0]); } if ($res[1]) { Custom_Field::associateIssue($issue_id, 4, $res[1]); } } $res = Authorized_Replier::manualInsert($issue_id, $row['from']); Issue::updateControlStatus($issue_id); }
/** * Method used to associate a support email with an existing * issue. * * @access public * @param integer $usr_id The user ID of the person performing this change * @param integer $issue_id The issue ID * @param array $items The list of email IDs to associate * @param boolean $authorize If the senders should be added the authorized repliers list * @return integer 1 if it worked, -1 otherwise */ function associate($usr_id, $issue_id, $items, $authorize = false) { $res = Support::associateEmail($usr_id, $issue_id, $items); if ($res == 1) { $stmt = "SELECT\n sup_id,\n seb_full_email\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "support_email,\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "support_email_body\n WHERE\n sup_id=seb_sup_id AND\n sup_id IN (" . @implode(", ", Misc::escapeInteger($items)) . ")"; $res = $GLOBALS["db_api"]->dbh->getAll($stmt, DB_FETCHMODE_ASSOC); for ($i = 0; $i < count($res); $i++) { // since downloading email should make the emails 'public', send 'false' below as the 'internal_only' flag $structure = Mime_Helper::decode($res[$i]['seb_full_email'], true, false); if (Mime_Helper::hasAttachments($res[$i]['seb_full_email'])) { $has_attachments = 1; } else { $has_attachments = 0; } $t = array('issue_id' => $issue_id, 'message_id' => @$structure->headers['message-id'], 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => Mime_Helper::getMessageBody($structure), 'full_email' => $res[$i]['seb_full_email'], 'has_attachment' => $has_attachments, 'headers' => @$structure->headers); Notification::notifyNewEmail($usr_id, $issue_id, $t, false, false, '', $res[$i]['sup_id']); if ($authorize) { Authorized_Replier::manualInsert($issue_id, Mail_API::getEmailAddress(@$structure->headers['from']), false); } } return 1; } else { return -1; } }
// +----------------------------------------------------------------------+ // | Authors: Bryan Alsdorf <*****@*****.**> | // +----------------------------------------------------------------------+ // // @(#) $Id$ // include_once "config.inc.php"; include_once APP_INC_PATH . "class.template.php"; include_once APP_INC_PATH . "class.auth.php"; include_once APP_INC_PATH . "class.project.php"; include_once APP_INC_PATH . "class.authorized_replier.php"; include_once APP_INC_PATH . "class.prefs.php"; include_once APP_INC_PATH . "db_access.php"; $tpl = new Template_API(); $tpl->setTemplate("authorized_replier.tpl.html"); Auth::checkAuthentication(APP_COOKIE, 'index.php?err=5', true); $prj_id = Auth::getCurrentProject(); $issue_id = @$HTTP_POST_VARS["issue_id"] ? $HTTP_POST_VARS["issue_id"] : $HTTP_GET_VARS["iss_id"]; $tpl->assign("issue_id", $issue_id); if (@$HTTP_POST_VARS["cat"] == "insert") { $res = Authorized_Replier::manualInsert($issue_id, $HTTP_POST_VARS['email']); $tpl->assign("insert_result", $res); } elseif (@$HTTP_POST_VARS["cat"] == "delete") { $res = Authorized_Replier::removeRepliers($HTTP_POST_VARS["items"]); $tpl->assign("delete_result", $res); } list(, $repliers) = Authorized_Replier::getAuthorizedRepliers($issue_id); $tpl->assign("list", $repliers); $t = Project::getAddressBook($prj_id, $issue_id); $tpl->assign("assoc_users", $t); $tpl->displayTemplate();
/** * Method used to remotely add an authorized replier to a given issue. * * @access public * @param integer $issue_id The issue ID * @param integer $usr_id The user ID of the person performing the change * @param boolean $replier The user ID of the authorized replier * @return integer The status ID */ function remoteAddAuthorizedReplier($issue_id, $usr_id, $replier) { $res = Authorized_Replier::manualInsert($issue_id, $replier, false); if ($res != -1) { // save a history entry about this... History::add($issue_id, $usr_id, History::getTypeID('remote_replier_added'), $replier . " remotely added to authorized repliers by " . User::getFullName($usr_id)); } return $res; }
/** * TODO: merge use of $options and $email arrays to just $email * * @param int $issue_id * @param string $type type of email * @param string $from * @param string $to * @param string $cc * @param string $subject * @param string $body * @param array $options optional parameters * - (int) parent_sup_id * - (array) iaf_ids attachment file ids * - (bool) add_unknown * - (bool) add_cc_to_ar * - (int) ema_id * @return int 1 if it worked, -1 otherwise */ public static function sendEmail($issue_id, $type, $from, $to, $cc, $subject, $body, $options = array()) { if ($to === null) { // BTW, $to = '' is ok Logger::app()->error('"To:" can not be NULL'); return -1; } $parent_sup_id = isset($options['parent_sup_id']) ? $options['parent_sup_id'] : null; $iaf_ids = isset($options['iaf_ids']) ? (array) $options['iaf_ids'] : null; $add_unknown = isset($options['add_unknown']) ? (bool) $options['add_unknown'] : false; $add_cc_to_ar = isset($options['add_cc_to_ar']) ? (bool) $options['add_cc_to_ar'] : false; $ema_id = isset($options['ema_id']) ? (int) $options['ema_id'] : null; $current_usr_id = Auth::getUserID(); $prj_id = Issue::getProjectID($issue_id); // if we are replying to an existing email, set the In-Reply-To: header accordingly $in_reply_to = $parent_sup_id ? self::getMessageIDByID($parent_sup_id) : false; // get ID of whoever is sending this. $sender_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($from)) ?: false; // remove extra 'Re: ' from subject $subject = Mail_Helper::removeExcessRe($subject, true); $internal_only = false; $message_id = Mail_Helper::generateMessageID(); // process any files being uploaded // from ajax upload, attachment file ids if ($iaf_ids) { // FIXME: is it correct to use sender from post data? $attach_usr_id = $sender_usr_id ?: $current_usr_id; Attachment::attachFiles($issue_id, $attach_usr_id, $iaf_ids, false, 'Attachment originated from outgoing email'); } // hack needed to get the full headers of this web-based email $full_email = self::buildFullHeaders($issue_id, $message_id, $from, $to, $cc, $subject, $body, $in_reply_to, $iaf_ids); // email blocking should only be done if this is an email about an associated issue if ($issue_id) { $user_info = User::getNameEmail($current_usr_id); // check whether the current user is allowed to send this email to customers or not if (!self::isAllowedToEmail($issue_id, $user_info['usr_email'])) { // add the message body as a note $note = Mail_Helper::getCannedBlockedMsgExplanation() . $body; $note_options = array('full_message' => $full_email, 'is_blocked' => true); Note::insertNote($current_usr_id, $issue_id, $subject, $note, $note_options); $email_details = array('from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => &$body, 'message' => &$body, 'title' => $subject); Workflow::handleBlockedEmail($prj_id, $issue_id, $email_details, 'web'); return 1; } } // only send a direct email if the user doesn't want to add the Cc'ed people to the notification list if (($add_unknown || Workflow::shouldAutoAddToNotificationList($prj_id)) && $issue_id) { // add the recipients to the notification list of the associated issue $recipients = array($to); $recipients = array_merge($recipients, self::getRecipientsCC($cc)); foreach ($recipients as $address) { if ($address && !Notification::isIssueRoutingSender($issue_id, $address)) { $actions = Notification::getDefaultActions($issue_id, $address, 'add_unknown_user'); Notification::subscribeEmail($current_usr_id, $issue_id, Mail_Helper::getEmailAddress($address), $actions); } } } else { // Usually when sending out emails associated to an issue, we would // simply insert the email in the table and call the Notification::notifyNewEmail() method, // but on this case we need to actually send the email to the recipients that are not // already in the notification list for the associated issue, if any. // In the case of replying to an email that is not yet associated with an issue, then // we are always directly sending the email, without using any notification list // functionality. if ($issue_id) { // send direct emails only to the unknown addresses, and leave the rest to be // catched by the notification list $from = Notification::getFixedFromHeader($issue_id, $from, 'issue'); // build the list of unknown recipients if ($to) { $recipients = array($to); $recipients = array_merge($recipients, self::getRecipientsCC($cc)); } else { $recipients = self::getRecipientsCC($cc); } $unknowns = array(); foreach ($recipients as $address) { if (!Notification::isSubscribedToEmails($issue_id, $address)) { $unknowns[] = $address; } } if ($unknowns) { $to2 = array_shift($unknowns); $cc2 = implode('; ', $unknowns); // send direct emails self::sendDirectEmail($issue_id, $from, $to2, $cc2, $subject, $body, $_FILES['attachment'], $message_id, $sender_usr_id); } } else { // send direct emails to all recipients, since we don't have an associated issue $project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject()); // use the project-related outgoing email address, if there is one if (!empty($project_info['email'])) { $from = Mail_Helper::getFormattedName(User::getFullName($current_usr_id), $project_info['email']); } else { // otherwise, use the real email address for the current user $from = User::getFromHeader($current_usr_id); } // send direct emails self::sendDirectEmail($issue_id, $from, $to, $cc, $subject, $body, $_FILES['attachment'], $message_id); } } if ($add_cc_to_ar) { foreach (self::getRecipientsCC($cc) as $recipient) { Authorized_Replier::manualInsert($issue_id, $recipient); } } $email = array('customer_id' => 'NULL', 'issue_id' => $issue_id, 'ema_id' => $ema_id, 'message_id' => $message_id, 'date' => Date_Helper::getCurrentDateGMT(), 'from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => $body, 'full_email' => $full_email); // associate this new email with a customer, if appropriate if (Auth::getCurrentRole() == User::ROLE_CUSTOMER) { if ($issue_id) { $crm = CRM::getInstance($prj_id); try { $contact = $crm->getContact(User::getCustomerContactID($current_usr_id)); $issue_contract = $crm->getContract(Issue::getContractID($issue_id)); if ($contact->canAccessContract($issue_contract)) { $email['customer_id'] = $issue_contract->getCustomerID(); } } catch (CRMException $e) { } } else { $customer_id = User::getCustomerID($current_usr_id); if ($customer_id && $customer_id != -1) { $email['customer_id'] = $customer_id; } } } $email['has_attachment'] = $iaf_ids ? 1 : 0; $structure = Mime_Helper::decode($full_email, true, false); $email['headers'] = $structure->headers; self::insertEmail($email, $structure, $sup_id); if ($issue_id) { // need to send a notification Notification::notifyNewEmail($current_usr_id, $issue_id, $email, $internal_only, false, $type, $sup_id); // mark this issue as updated $has_customer = $email['customer_id'] && $email['customer_id'] != 'NULL'; if ($has_customer && (!$current_usr_id || User::getRoleByUser($current_usr_id, $prj_id) == User::ROLE_CUSTOMER)) { Issue::markAsUpdated($issue_id, 'customer action'); } else { if ($sender_usr_id && User::getRoleByUser($sender_usr_id, $prj_id) > User::ROLE_CUSTOMER) { Issue::markAsUpdated($issue_id, 'staff response'); } else { Issue::markAsUpdated($issue_id, 'user response'); } } History::add($issue_id, $current_usr_id, 'email_sent', 'Outgoing email sent by {user}', array('user' => User::getFullName($current_usr_id))); } return 1; }
// | Authors: Bryan Alsdorf <*****@*****.**> | // +----------------------------------------------------------------------+ require_once dirname(__FILE__) . '/../init.php'; $tpl = new Template_Helper(); $tpl->setTemplate('authorized_replier.tpl.html'); Auth::checkAuthentication(APP_COOKIE, 'index.php?err=5', true); $prj_id = Auth::getCurrentProject(); $issue_id = @$_POST['issue_id'] ? $_POST['issue_id'] : $_GET['iss_id']; $tpl->assign('issue_id', $issue_id); if (!Access::canViewAuthorizedRepliers($issue_id, Auth::getUserID())) { $tpl->setTemplate('permission_denied.tpl.html'); $tpl->displayTemplate(); exit; } if (@$_POST['cat'] == 'insert') { $res = Authorized_Replier::manualInsert($issue_id, $_POST['email']); if ($res == 1) { Misc::setMessage(ev_gettext('Thank you, the authorized replier was inserted successfully.')); } elseif ($res == -1) { Misc::setMessage(ev_gettext('An error occurred while trying to insert the authorized replier.'), Misc::MSG_ERROR); } elseif ($res == -2) { Misc::setMessage(ev_gettext("Users with a role of 'customer' or below are not allowed to be added to the authorized repliers list."), Misc::MSG_ERROR); } } elseif (@$_POST['cat'] == 'delete') { $res = Authorized_Replier::removeRepliers($_POST['items']); if ($res == 1) { Misc::setMessage(ev_gettext('Thank you, the authorized replier was deleted successfully.')); } elseif ($res == -1) { Misc::setMessage(ev_gettext('An error occurred while trying to delete the authorized replier.'), Misc::MSG_ERROR); } }