/** * Starts the chat. * * @param Request $request Incoming request. * @return string|\Symfony\Component\HttpFoundation\RedirectResponse * Rendered page content or a redirect response. * @todo Split the action into pieces. */ public function startAction(Request $request) { // Check if we should force the user to use SSL $ssl_redirect = $this->sslRedirect($request); if ($ssl_redirect !== false) { return $ssl_redirect; } // Initialize client side application $this->getAssetManager()->attachJs('js/compiled/chat_app.js'); $thread = null; // Try to get thread from the session if (isset($_SESSION[SESSION_PREFIX . 'threadid'])) { $thread = Thread::reopen($_SESSION[SESSION_PREFIX . 'threadid']); } // Create new thread if (!$thread) { // Load group info $group_id = ''; $group_name = ''; $group = null; if (Settings::get('enablegroups') == '1') { $group_id = $request->query->get('group'); if (!preg_match("/^\d{1,10}$/", $group_id)) { $group_id = false; } if ($group_id) { $group = group_by_id($group_id); if (!$group) { $group_id = false; } else { $group_name = get_group_name($group); } } } // Get operator code $operator_code = $request->query->get('operator_code'); if (!preg_match("/^[A-z0-9_]+$/", $operator_code)) { $operator_code = false; } // Get visitor info $visitor = visitor_from_request(); $info = $request->query->get('info'); $email = $request->query->get('email'); // Get referrer $referrer = $request->query->get('url', $request->headers->get('referer')); if ($request->query->get('referrer')) { $referrer .= "\n" . $request->query->get('referrer'); } // Check if there are online operators if (!has_online_operators($group_id)) { // Display leave message page $page = array_merge_recursive( setup_logo($group), setup_leavemessage( $visitor['name'], $email, $group_id, $info, $referrer ) ); $page['leaveMessageOptions'] = $page['leaveMessage']; $this->getAssetManager()->attachJs( $this->startJsApplication($request, $page), AssetManagerInterface::INLINE, 1000 ); return $this->render('chat', $page); } // Get invitation info if (Settings::get('enabletracking') && !empty($_SESSION[SESSION_PREFIX . 'visitorid'])) { $invitation_state = invitation_state($_SESSION[SESSION_PREFIX . 'visitorid']); $visitor_is_invited = $invitation_state['invited']; } else { $visitor_is_invited = false; } // Get operator info $requested_operator = false; if ($operator_code) { $requested_operator = operator_by_code($operator_code); } // Check if survey should be displayed if (Settings::get('enablepresurvey') == '1' && !$visitor_is_invited && !$requested_operator) { // Display prechat survey $page = array_merge_recursive( setup_logo($group), setup_survey( $visitor['name'], $email, $group_id, $info, $referrer ) ); $page['surveyOptions'] = $page['survey']; $this->getAssetManager()->attachJs( $this->startJsApplication($request, $page), AssetManagerInterface::INLINE, 1000 ); return $this->render('chat', $page); } // Start chat thread $thread = chat_start_for_user( $group_id, $requested_operator, $visitor['id'], $visitor['name'], $referrer, $info ); } $path_args = array( 'thread_id' => intval($thread->id), 'token' => urlencode($thread->lastToken), ); $chat_style_name = $request->query->get('style'); if (preg_match("/^\w+$/", $chat_style_name)) { $path_args['style'] = $chat_style_name; } return $this->redirect($this->generateUrl('chat_user', $path_args)); }
setup_chatview_for_user(array('threadid' => 0, 'userName' => getstring("chat.default.username"), 'ltoken' => 123), "ajaxed"); $page['mailLink'] = "{$webimroot}/operator/themes.php?preview={$preview}&show=mail"; $page['info'] = ""; expand("../styles", "{$preview}", "{$show}.tpl"); exit; } if ($show == 'survey') { loadsettings(); setup_survey("Visitor", "", "", "", "http://google.com"); setup_logo(); expand("../styles", "{$preview}", "{$show}.tpl"); exit; } if ($show == 'mailsent' || $show == 'error') { $page['email'] = "*****@*****.**"; setup_logo(); expand("../styles", "{$preview}", "{$show}.tpl"); exit; } if ($show == 'redirect' || $show == 'redirected' || $show == 'agentchat' || $show == 'agentrochat') { setup_chatview_for_operator(array('threadid' => 0, 'userName' => getstring("chat.default.username"), 'remote' => "1.2.3.4", 'agentId' => 1, 'groupid' => 0, 'userid' => 'visitor1', 'locale' => $current_locale, 'ltoken' => $show == 'agentrochat' ? 124 : 123), array('operatorid' => $show == 'agentrochat' ? 2 : 1)); if ($show == 'redirect') { setup_redirect_links(0, $show == 'agentrochat' ? 124 : 123); } elseif ($show == 'redirected') { $page['message'] = getlocal2("chat.redirected.content", array("Administrator")); } $page['redirectLink'] = "{$webimroot}/operator/themes.php?preview={$preview}&show=redirect"; expand("../styles", "{$preview}", "{$show}.tpl"); exit; } $templateList = array(array('label' => getlocal("page.preview.userchat"), 'id' => 'chat', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.chatsimple"), 'id' => 'chatsimple', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.nochat"), 'id' => 'nochat', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.survey"), 'id' => 'survey', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.leavemessage"), 'id' => 'leavemessage', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.leavemessagesent"), 'id' => 'leavemessagesent', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.mail"), 'id' => 'mail', 'h' => 254, 'w' => 603), array('label' => getlocal("page.preview.mailsent"), 'id' => 'mailsent', 'h' => 254, 'w' => 603), array('label' => getlocal("page.preview.redirect"), 'id' => 'redirect', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.redirected"), 'id' => 'redirected', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.agentchat"), 'id' => 'agentchat', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.agentrochat"), 'id' => 'agentrochat', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.error"), 'id' => 'error', 'h' => 480, 'w' => 640));
/** * Process submitting of the mail form. * * @param Request $request Incoming request. * @return string Rendered page content. * @throws NotFoundException If the thread with specified ID and token is * not found. */ public function submitFormAction(Request $request) { $errors = array(); $thread_id = $request->attributes->get('thread_id'); $token = $request->attributes->get('token'); // Try to load the thread $thread = Thread::load($thread_id, $token); if (!$thread) { throw new NotFoundException('The thread is not found.'); } $email = $request->request->get('email'); $group = $thread->groupId ? group_by_id($thread->groupId) : null; if (!$email) { $errors[] = no_field('Your email'); } elseif (!MailUtils::isValidAddress($email)) { $errors[] = wrong_field('Your email'); } if (count($errors) > 0) { $request->attributes->set('errors', $errors); // Render the mail form again return $this->showFormAction($request); } $history = ''; $last_id = -1; $messages = $thread->getMessages(true, $last_id); foreach ($messages as $msg) { $history .= message_to_text($msg); } // Load mail templates and substitute placeholders there. $mail_template = MailTemplate::loadByName('user_history', get_current_locale()); if ($mail_template) { $this->sendMail(MailUtils::buildMessage($email, MIBEW_MAILBOX, $mail_template->buildSubject(), $mail_template->buildBody(array($thread->userName, $history, Settings::get('title'), Settings::get('hosturl'))))); } else { trigger_error('Cannot send e-mail because "user_history" mail template cannot be loaded.', E_USER_WARNING); } $page = setup_logo($group); $page['email'] = $email; return $this->render('mailsent', $page); }
/** * Process submitted prechat survey. * * @param array $args Associative array of arguments. It must contains the * following keys: * - 'threadId': for this function this param equals to null; * - 'token': for this function this param equals to null; * - 'name': string, user name; * - 'email': string, user email; * - 'message': string, first user message; * - 'info': string, some info about user; * - 'referrer': page user came from; * - 'groupId': selected group id. * @return array Array of results. It contains following keys: * - 'next': string, indicates what module run next; * - 'options': options array for next module. */ protected function apiProcessSurvey($args) { $visitor = visitor_from_request(); // Get form values $first_message = $args['message']; $info = $args['info']; $email = $args['email']; $referrer = $args['referrer']; // Verify group id $group_id = ''; $group = null; if (Settings::get('enablegroups') == '1') { if (preg_match("/^\d{1,8}$/", $args['groupId']) != 0) { $group = group_by_id($args['groupId']); if ($group) { $group_id = $args['groupId']; } } } if (Settings::get('usercanchangename') == "1" && !empty($args['name'])) { $newname = $args['name']; if ($newname != $visitor['name']) { $data = strtr(base64_encode($newname), '+/=', '-_,'); setcookie(USERNAME_COOKIE_NAME, $data, time() + 60 * 60 * 24 * 365); $visitor['name'] = $newname; } } // Check if there are online operators if (!has_online_operators($group_id)) { // Display leave message page $client_data = setup_leavemessage( $visitor['name'], $email, $group_id, $info, $referrer ); $options = $client_data['leaveMessage']; $options['page'] += setup_logo($group); return array( 'next' => 'leaveMessage', 'options' => $options, ); } // Initialize dialog $thread = chat_start_for_user( $group_id, false, $visitor['id'], $visitor['name'], $referrer, $info ); // Send some messages if ($email) { $thread->postMessage( Thread::KIND_FOR_AGENT, getlocal('E-Mail: {0}', array($email), get_current_locale(), true) ); } if ($first_message) { $posted_id = $thread->postMessage( Thread::KIND_USER, $first_message, array('name' => $visitor['name']) ); $thread->shownMessageId = $posted_id; $thread->save(); } // Prepare chat options $client_data = setup_chatview_for_user( $this->getRouter(), $this->getAssetManager()->getUrlGenerator(), $this->currentRequest, $thread ); $options = $client_data['chat']; $options['page'] += setup_logo($group); return array( 'next' => 'chat', 'options' => $options, ); }
function setup_chatview_for_operator($thread, $operator) { global $page, $webimroot, $company_logo_link, $company_name, $settings; loadsettings(); $page = array(); $page['agent'] = true; $page['user'] = false; $page['canpost'] = $thread['agentId'] == $operator['operatorid']; $page['ct.chatThreadId'] = $thread['threadid']; $page['ct.token'] = $thread['ltoken']; $page['ct.user.name'] = htmlspecialchars(topage(get_user_name($thread['userName'], $thread['remote'], $thread['userid']))); $page['chat.title'] = topage($settings['chattitle']); setup_logo(); if ($settings['sendmessagekey'] == 'enter') { $page['send_shortcut'] = "Enter"; $page['ignorectrl'] = 1; } else { $page['send_shortcut'] = is_mac_opera() ? "⌘-Enter" : "Ctrl-Enter"; $page['ignorectrl'] = 0; } if ($settings['enablessl'] == "1" && !is_secure_request()) { $page['sslLink'] = get_app_location(true, true) . "/operator/agent.php?thread=" . $thread['threadid'] . "&token=" . $thread['ltoken']; } $page['isOpera95'] = is_agent_opera95(); $page['neediframesrc'] = needsFramesrc(); $page['historyParams'] = array("userid" => "" . $thread['userid']); $page['historyParamsLink'] = add_params($webimroot . "/operator/userhistory.php", $page['historyParams']); $predefinedres = ""; $canned_messages = load_canned_messages($thread['locale'], $thread['groupid']); foreach ($canned_messages as $answer) { $predefinedres .= "<option>" . htmlspecialchars(topage($answer['vcvalue'])) . "</option>"; } $page['predefinedAnswers'] = $predefinedres; $params = "thread=" . $thread['threadid'] . "&token=" . $thread['ltoken']; $page['redirectLink'] = "{$webimroot}/operator/agent.php?" . $params . "&act=redirect"; $page['namePostfix'] = ""; $page['frequency'] = $settings['updatefrequency_chat']; }
/** * Prepare some data for chat for both user and operator * * @param Thread $thread thread object * @return array Array of chat view data */ function setup_chatview(Thread $thread) { $data = prepare_chat_app_data(); // Get group info if (!empty($thread->groupId)) { $group = group_by_id($thread->groupId); $group = get_top_level_group($group); } else { $group = array(); } // Create some empty arrays $data['chat'] = array('messageForm' => array(), 'links' => array(), 'windowsParams' => array()); // Set thread params $data['chat']['thread'] = array('id' => $thread->id, 'token' => $thread->lastToken, 'agentId' => $thread->agentId, 'userId' => $thread->userId); $data['page.title'] = empty($group['vcchattitle']) ? Settings::get('chattitle') : $group['vcchattitle']; $data['chat']['page'] = array('title' => $data['page.title']); // Setup logo $data = array_merge_recursive($data, setup_logo($group)); // Set enter key shortcut if (Settings::get('sendmessagekey') == 'enter') { $data['chat']['messageForm']['ignoreCtrl'] = true; } else { $data['chat']['messageForm']['ignoreCtrl'] = false; } // Load dialogs style options $chat_style = new ChatStyle(ChatStyle::getCurrentStyle()); $style_config = $chat_style->getConfigurations(); $data['chat']['windowsParams']['mail'] = $style_config['mail']['window']; // Load core style options $page_style = new PageStyle(PageStyle::getCurrentStyle()); $style_config = $page_style->getConfigurations(); $data['chat']['windowsParams']['history'] = $style_config['history']['window']; $data['startFrom'] = 'chat'; return $data; }
/** * Process chat thread redirection. * * @param Request $request Incoming request. * @return string|\Symfony\Component\HttpFoundation\RedirectResponse Rendered * page content or a redirect response. * @throws NotFoundException If the thread with specified ID and token is * not found. * @throws BadRequestException If one or more arguments have a wrong format. */ public function redirectAction(Request $request) { $thread_id = $request->attributes->get('thread_id'); $token = $request->attributes->get('token'); $thread = Thread::load($thread_id, $token); if (!$thread) { throw new NotFoundException('The thread is not found.'); } $page = array('errors' => array()); if ($request->query->has('nextGroup')) { // The thread was redirected to a group. $next_id = $request->query->get('nextGroup'); if (!preg_match("/^\\d{1,10}\$/", $next_id)) { throw new BadRequestException('Wrong value of "nextGroup" argument.'); } $next_group = group_by_id($next_id); if ($next_group) { $page['message'] = getlocal('The visitor has been placed in a priorty queue of the group {0}.', array(get_group_name($next_group))); if (!$this->redirectToGroup($thread, (int) $next_id)) { $page['errors'][] = getlocal('You are not chatting with the visitor.'); } } else { $page['errors'][] = 'Unknown group'; } } else { // The thread was redirected to an operator. $next_id = $request->query->get('nextAgent'); if (!preg_match("/^\\d{1,10}\$/", $next_id)) { throw new BadRequestException('Wrong value of "nextAgent" argument.'); } $next_operator = operator_by_id($next_id); if ($next_operator) { $page['message'] = getlocal('The visitor has been placed in the priorty queue of the operator {0}.', array(get_operator_name($next_operator))); if (!$this->redirectToOperator($thread, $next_id)) { $page['errors'][] = getlocal('You are not chatting with the visitor.'); } } else { $page['errors'][] = 'Unknown operator'; } } $page = array_merge_recursive($page, setup_logo()); if (count($page['errors']) > 0) { return $this->render('error', $page); } else { return $this->render('redirected', $page); } }