/**
* Starts the chat.
*
* @param Request $request Incoming request.
* @return string|\Symfony\Component\HttpFoundation\RedirectResponse
* Rendered page content or a redirect response.
* @todo Split the action into pieces.
*/
public function startAction(Request $request)
{
// Check if we should force the user to use SSL
$ssl_redirect = $this->sslRedirect($request);
if ($ssl_redirect !== false) {
return $ssl_redirect;
}
// Initialize client side application
$this->getAssetManager()->attachJs('js/compiled/chat_app.js');
$thread = null;
// Try to get thread from the session
if (isset($_SESSION[SESSION_PREFIX . 'threadid'])) {
$thread = Thread::reopen($_SESSION[SESSION_PREFIX . 'threadid']);
}
// Create new thread
if (!$thread) {
// Load group info
$group_id = '';
$group_name = '';
$group = null;
if (Settings::get('enablegroups') == '1') {
$group_id = $request->query->get('group');
if (!preg_match("/^\d{1,10}$/", $group_id)) {
$group_id = false;
}
if ($group_id) {
$group = group_by_id($group_id);
if (!$group) {
$group_id = false;
} else {
$group_name = get_group_name($group);
}
}
}
// Get operator code
$operator_code = $request->query->get('operator_code');
if (!preg_match("/^[A-z0-9_]+$/", $operator_code)) {
$operator_code = false;
}
// Get visitor info
$visitor = visitor_from_request();
$info = $request->query->get('info');
$email = $request->query->get('email');
// Get referrer
$referrer = $request->query->get('url', $request->headers->get('referer'));
if ($request->query->get('referrer')) {
$referrer .= "\n" . $request->query->get('referrer');
}
// Check if there are online operators
if (!has_online_operators($group_id)) {
// Display leave message page
$page = array_merge_recursive(
setup_logo($group),
setup_leavemessage(
$visitor['name'],
$email,
$group_id,
$info,
$referrer
)
);
$page['leaveMessageOptions'] = $page['leaveMessage'];
$this->getAssetManager()->attachJs(
$this->startJsApplication($request, $page),
AssetManagerInterface::INLINE,
1000
);
return $this->render('chat', $page);
}
// Get invitation info
if (Settings::get('enabletracking') && !empty($_SESSION[SESSION_PREFIX . 'visitorid'])) {
$invitation_state = invitation_state($_SESSION[SESSION_PREFIX . 'visitorid']);
$visitor_is_invited = $invitation_state['invited'];
} else {
$visitor_is_invited = false;
}
// Get operator info
$requested_operator = false;
if ($operator_code) {
$requested_operator = operator_by_code($operator_code);
}
// Check if survey should be displayed
if (Settings::get('enablepresurvey') == '1' && !$visitor_is_invited && !$requested_operator) {
// Display prechat survey
$page = array_merge_recursive(
setup_logo($group),
setup_survey(
$visitor['name'],
$email,
$group_id,
$info,
$referrer
)
);
$page['surveyOptions'] = $page['survey'];
$this->getAssetManager()->attachJs(
$this->startJsApplication($request, $page),
AssetManagerInterface::INLINE,
1000
);
return $this->render('chat', $page);
}
// Start chat thread
$thread = chat_start_for_user(
$group_id,
$requested_operator,
$visitor['id'],
$visitor['name'],
$referrer,
$info
);
}
$path_args = array(
'thread_id' => intval($thread->id),
'token' => urlencode($thread->lastToken),
);
$chat_style_name = $request->query->get('style');
if (preg_match("/^\w+$/", $chat_style_name)) {
$path_args['style'] = $chat_style_name;
}
return $this->redirect($this->generateUrl('chat_user', $path_args));
}
setup_chatview_for_user(array('threadid' => 0, 'userName' => getstring("chat.default.username"), 'ltoken' => 123), "ajaxed");
$page['mailLink'] = "{$webimroot}/operator/themes.php?preview={$preview}&show=mail";
$page['info'] = "";
expand("../styles", "{$preview}", "{$show}.tpl");
exit;
}
if ($show == 'survey') {
loadsettings();
setup_survey("Visitor", "", "", "", "http://google.com");
setup_logo();
expand("../styles", "{$preview}", "{$show}.tpl");
exit;
}
if ($show == 'mailsent' || $show == 'error') {
$page['email'] = "*****@*****.**";
setup_logo();
expand("../styles", "{$preview}", "{$show}.tpl");
exit;
}
if ($show == 'redirect' || $show == 'redirected' || $show == 'agentchat' || $show == 'agentrochat') {
setup_chatview_for_operator(array('threadid' => 0, 'userName' => getstring("chat.default.username"), 'remote' => "1.2.3.4", 'agentId' => 1, 'groupid' => 0, 'userid' => 'visitor1', 'locale' => $current_locale, 'ltoken' => $show == 'agentrochat' ? 124 : 123), array('operatorid' => $show == 'agentrochat' ? 2 : 1));
if ($show == 'redirect') {
setup_redirect_links(0, $show == 'agentrochat' ? 124 : 123);
} elseif ($show == 'redirected') {
$page['message'] = getlocal2("chat.redirected.content", array("Administrator"));
}
$page['redirectLink'] = "{$webimroot}/operator/themes.php?preview={$preview}&show=redirect";
expand("../styles", "{$preview}", "{$show}.tpl");
exit;
}
$templateList = array(array('label' => getlocal("page.preview.userchat"), 'id' => 'chat', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.chatsimple"), 'id' => 'chatsimple', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.nochat"), 'id' => 'nochat', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.survey"), 'id' => 'survey', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.leavemessage"), 'id' => 'leavemessage', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.leavemessagesent"), 'id' => 'leavemessagesent', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.mail"), 'id' => 'mail', 'h' => 254, 'w' => 603), array('label' => getlocal("page.preview.mailsent"), 'id' => 'mailsent', 'h' => 254, 'w' => 603), array('label' => getlocal("page.preview.redirect"), 'id' => 'redirect', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.redirected"), 'id' => 'redirected', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.agentchat"), 'id' => 'agentchat', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.agentrochat"), 'id' => 'agentrochat', 'h' => 480, 'w' => 640), array('label' => getlocal("page.preview.error"), 'id' => 'error', 'h' => 480, 'w' => 640));
/**
* Process submitting of the mail form.
*
* @param Request $request Incoming request.
* @return string Rendered page content.
* @throws NotFoundException If the thread with specified ID and token is
* not found.
*/
public function submitFormAction(Request $request)
{
$errors = array();
$thread_id = $request->attributes->get('thread_id');
$token = $request->attributes->get('token');
// Try to load the thread
$thread = Thread::load($thread_id, $token);
if (!$thread) {
throw new NotFoundException('The thread is not found.');
}
$email = $request->request->get('email');
$group = $thread->groupId ? group_by_id($thread->groupId) : null;
if (!$email) {
$errors[] = no_field('Your email');
} elseif (!MailUtils::isValidAddress($email)) {
$errors[] = wrong_field('Your email');
}
if (count($errors) > 0) {
$request->attributes->set('errors', $errors);
// Render the mail form again
return $this->showFormAction($request);
}
$history = '';
$last_id = -1;
$messages = $thread->getMessages(true, $last_id);
foreach ($messages as $msg) {
$history .= message_to_text($msg);
}
// Load mail templates and substitute placeholders there.
$mail_template = MailTemplate::loadByName('user_history', get_current_locale());
if ($mail_template) {
$this->sendMail(MailUtils::buildMessage($email, MIBEW_MAILBOX, $mail_template->buildSubject(), $mail_template->buildBody(array($thread->userName, $history, Settings::get('title'), Settings::get('hosturl')))));
} else {
trigger_error('Cannot send e-mail because "user_history" mail template cannot be loaded.', E_USER_WARNING);
}
$page = setup_logo($group);
$page['email'] = $email;
return $this->render('mailsent', $page);
}
/**
* Process submitted prechat survey.
*
* @param array $args Associative array of arguments. It must contains the
* following keys:
* - 'threadId': for this function this param equals to null;
* - 'token': for this function this param equals to null;
* - 'name': string, user name;
* - 'email': string, user email;
* - 'message': string, first user message;
* - 'info': string, some info about user;
* - 'referrer': page user came from;
* - 'groupId': selected group id.
* @return array Array of results. It contains following keys:
* - 'next': string, indicates what module run next;
* - 'options': options array for next module.
*/
protected function apiProcessSurvey($args)
{
$visitor = visitor_from_request();
// Get form values
$first_message = $args['message'];
$info = $args['info'];
$email = $args['email'];
$referrer = $args['referrer'];
// Verify group id
$group_id = '';
$group = null;
if (Settings::get('enablegroups') == '1') {
if (preg_match("/^\d{1,8}$/", $args['groupId']) != 0) {
$group = group_by_id($args['groupId']);
if ($group) {
$group_id = $args['groupId'];
}
}
}
if (Settings::get('usercanchangename') == "1" && !empty($args['name'])) {
$newname = $args['name'];
if ($newname != $visitor['name']) {
$data = strtr(base64_encode($newname), '+/=', '-_,');
setcookie(USERNAME_COOKIE_NAME, $data, time() + 60 * 60 * 24 * 365);
$visitor['name'] = $newname;
}
}
// Check if there are online operators
if (!has_online_operators($group_id)) {
// Display leave message page
$client_data = setup_leavemessage(
$visitor['name'],
$email,
$group_id,
$info,
$referrer
);
$options = $client_data['leaveMessage'];
$options['page'] += setup_logo($group);
return array(
'next' => 'leaveMessage',
'options' => $options,
);
}
// Initialize dialog
$thread = chat_start_for_user(
$group_id,
false,
$visitor['id'],
$visitor['name'],
$referrer,
$info
);
// Send some messages
if ($email) {
$thread->postMessage(
Thread::KIND_FOR_AGENT,
getlocal('E-Mail: {0}', array($email), get_current_locale(), true)
);
}
if ($first_message) {
$posted_id = $thread->postMessage(
Thread::KIND_USER,
$first_message,
array('name' => $visitor['name'])
);
$thread->shownMessageId = $posted_id;
$thread->save();
}
// Prepare chat options
$client_data = setup_chatview_for_user(
$this->getRouter(),
$this->getAssetManager()->getUrlGenerator(),
$this->currentRequest,
$thread
);
$options = $client_data['chat'];
$options['page'] += setup_logo($group);
return array(
'next' => 'chat',
'options' => $options,
);
}
function setup_chatview_for_operator($thread, $operator)
{
global $page, $webimroot, $company_logo_link, $company_name, $settings;
loadsettings();
$page = array();
$page['agent'] = true;
$page['user'] = false;
$page['canpost'] = $thread['agentId'] == $operator['operatorid'];
$page['ct.chatThreadId'] = $thread['threadid'];
$page['ct.token'] = $thread['ltoken'];
$page['ct.user.name'] = htmlspecialchars(topage(get_user_name($thread['userName'], $thread['remote'], $thread['userid'])));
$page['chat.title'] = topage($settings['chattitle']);
setup_logo();
if ($settings['sendmessagekey'] == 'enter') {
$page['send_shortcut'] = "Enter";
$page['ignorectrl'] = 1;
} else {
$page['send_shortcut'] = is_mac_opera() ? "⌘-Enter" : "Ctrl-Enter";
$page['ignorectrl'] = 0;
}
if ($settings['enablessl'] == "1" && !is_secure_request()) {
$page['sslLink'] = get_app_location(true, true) . "/operator/agent.php?thread=" . $thread['threadid'] . "&token=" . $thread['ltoken'];
}
$page['isOpera95'] = is_agent_opera95();
$page['neediframesrc'] = needsFramesrc();
$page['historyParams'] = array("userid" => "" . $thread['userid']);
$page['historyParamsLink'] = add_params($webimroot . "/operator/userhistory.php", $page['historyParams']);
$predefinedres = "";
$canned_messages = load_canned_messages($thread['locale'], $thread['groupid']);
foreach ($canned_messages as $answer) {
$predefinedres .= "<option>" . htmlspecialchars(topage($answer['vcvalue'])) . "</option>";
}
$page['predefinedAnswers'] = $predefinedres;
$params = "thread=" . $thread['threadid'] . "&token=" . $thread['ltoken'];
$page['redirectLink'] = "{$webimroot}/operator/agent.php?" . $params . "&act=redirect";
$page['namePostfix'] = "";
$page['frequency'] = $settings['updatefrequency_chat'];
}
/**
* Prepare some data for chat for both user and operator
*
* @param Thread $thread thread object
* @return array Array of chat view data
*/
function setup_chatview(Thread $thread)
{
$data = prepare_chat_app_data();
// Get group info
if (!empty($thread->groupId)) {
$group = group_by_id($thread->groupId);
$group = get_top_level_group($group);
} else {
$group = array();
}
// Create some empty arrays
$data['chat'] = array('messageForm' => array(), 'links' => array(), 'windowsParams' => array());
// Set thread params
$data['chat']['thread'] = array('id' => $thread->id, 'token' => $thread->lastToken, 'agentId' => $thread->agentId, 'userId' => $thread->userId);
$data['page.title'] = empty($group['vcchattitle']) ? Settings::get('chattitle') : $group['vcchattitle'];
$data['chat']['page'] = array('title' => $data['page.title']);
// Setup logo
$data = array_merge_recursive($data, setup_logo($group));
// Set enter key shortcut
if (Settings::get('sendmessagekey') == 'enter') {
$data['chat']['messageForm']['ignoreCtrl'] = true;
} else {
$data['chat']['messageForm']['ignoreCtrl'] = false;
}
// Load dialogs style options
$chat_style = new ChatStyle(ChatStyle::getCurrentStyle());
$style_config = $chat_style->getConfigurations();
$data['chat']['windowsParams']['mail'] = $style_config['mail']['window'];
// Load core style options
$page_style = new PageStyle(PageStyle::getCurrentStyle());
$style_config = $page_style->getConfigurations();
$data['chat']['windowsParams']['history'] = $style_config['history']['window'];
$data['startFrom'] = 'chat';
return $data;
}
/**
* Process chat thread redirection.
*
* @param Request $request Incoming request.
* @return string|\Symfony\Component\HttpFoundation\RedirectResponse Rendered
* page content or a redirect response.
* @throws NotFoundException If the thread with specified ID and token is
* not found.
* @throws BadRequestException If one or more arguments have a wrong format.
*/
public function redirectAction(Request $request)
{
$thread_id = $request->attributes->get('thread_id');
$token = $request->attributes->get('token');
$thread = Thread::load($thread_id, $token);
if (!$thread) {
throw new NotFoundException('The thread is not found.');
}
$page = array('errors' => array());
if ($request->query->has('nextGroup')) {
// The thread was redirected to a group.
$next_id = $request->query->get('nextGroup');
if (!preg_match("/^\\d{1,10}\$/", $next_id)) {
throw new BadRequestException('Wrong value of "nextGroup" argument.');
}
$next_group = group_by_id($next_id);
if ($next_group) {
$page['message'] = getlocal('The visitor has been placed in a priorty queue of the group {0}.', array(get_group_name($next_group)));
if (!$this->redirectToGroup($thread, (int) $next_id)) {
$page['errors'][] = getlocal('You are not chatting with the visitor.');
}
} else {
$page['errors'][] = 'Unknown group';
}
} else {
// The thread was redirected to an operator.
$next_id = $request->query->get('nextAgent');
if (!preg_match("/^\\d{1,10}\$/", $next_id)) {
throw new BadRequestException('Wrong value of "nextAgent" argument.');
}
$next_operator = operator_by_id($next_id);
if ($next_operator) {
$page['message'] = getlocal('The visitor has been placed in the priorty queue of the operator {0}.', array(get_operator_name($next_operator)));
if (!$this->redirectToOperator($thread, $next_id)) {
$page['errors'][] = getlocal('You are not chatting with the visitor.');
}
} else {
$page['errors'][] = 'Unknown operator';
}
}
$page = array_merge_recursive($page, setup_logo());
if (count($page['errors']) > 0) {
return $this->render('error', $page);
} else {
return $this->render('redirected', $page);
}
}
