?> </small></td> <td style=" vertical-align: middle; "><small><center><time id="c" datetime="<?php echo $row['date_create']; ?> "></time></center></small></td> <td style=" vertical-align: middle; "><small><center><time id="a" datetime="<?php echo $t_ago; ?> "></time></center></small></td> <td style=" vertical-align: middle; "><small><?php get_unit_name($row['unit_id']); ?> </small> <small><div id="" class=" text-muted"><?php name_of_user($row['user_to_id']); ?> </div></small></td> <td style=" vertical-align: middle; "><small><center><?php echo $st; ?> </center> </small></td> <td style=" vertical-align: middle; "> <center> <div class="btn-group btn-group-xs actions"> <button data-toggle="tooltip" data-placement="bottom" title="<?php echo lang('t_list_a_ok_no'); ?> " type="button" <?php echo $dis_status;
</button> <button id="action_aprove_no" type="button" class="btn btn-danger btn-xs" value="<?php echo $row['id']; ?> "><?php echo lang('APPROVE_no'); ?> </button> </div> </center> </td> </tr> <tr> <td><small><em><?php echo name_of_user($row['user_from']); ?> </em> <?php echo lang('APPROVE_want'); ?> </small></td> <td><small><?php echo $row['fio']; ?> </small></td> <td><small><?php echo $row['login']; ?> </small></td> <td><small><?php
?> <div class="alert alert-success"><i class="fa fa-check"></i> <?php echo lang('TICKET_msg_lock'); ?> </div> <?php } if ($lb != "0") { ?> <div class="alert alert-danger"><?php echo lang('TICKET_msg_lock_error'); ?> <?php echo name_of_user($lb); ?> </div> <?php } } if ($mode == "unlock") { $tid = $_POST['tid']; $stmt = $dbConnection->prepare('update tickets set lock_by=:n, last_update=now() where id=:tid'); $stmt->execute(array(':tid' => $tid, ':n' => '0')); $unow = $_SESSION['helpdesk_user_id']; $stmt = $dbConnection->prepare('INSERT INTO ticket_log (msg, date_op, init_user_id, ticket_id) values (:unlock, now(), :unow, :tid)'); $stmt->execute(array(':tid' => $tid, ':unow' => $unow, ':unlock' => 'unlock')); ?>
function view_log($tid) { global $dbConnection; $stmt = $dbConnection->prepare('SELECT msg, date_op, init_user_id, to_user_id, to_unit_id from ticket_log where ticket_id=:tid order by date_op DESC'); $stmt->execute(array(':tid' => $tid)); $re = $stmt->fetchAll(); if (!empty($re)) { ?> <div class="col-md-12" style=" padding-left: 0px; padding-right: 0px; "> <div class="panel panel-default"> <div class="panel-body" style="max-height: 400px; scroll-behavior: initial; overflow-y: scroll;"> <table class="table table-hover"> <thead> <tr> <th><center><small><?php echo lang('TICKET_t_date'); ?> </small></center> </th> <th><center><small><?php echo lang('TICKET_t_init'); ?> </small></center></th> <th><center><small><?php echo lang('TICKET_t_action'); ?> </small></center></th> <th><center><small><?php echo lang('TICKET_t_desc'); ?> </small></center></th> </tr> </thead> <tbody> <?php foreach ($re as $row) { $t_action = $row['msg']; if ($t_action == 'refer') { $icon_action = "fa fa-long-arrow-right"; $text_action = "" . lang('TICKET_t_a_refer') . " <br>" . view_array(get_unit_name_return($row['to_unit_id'])) . "<br>" . name_of_user_ret($row['to_user_id']); } if ($t_action == 'arch') { $icon_action = "fa fa-archive"; $text_action = lang('TICKET_t_a_arch'); } if ($t_action == 'ok') { $icon_action = "fa fa-check-circle-o"; $text_action = lang('TICKET_t_a_ok'); } if ($t_action == 'no_ok') { $icon_action = "fa fa-circle-o"; $text_action = lang('TICKET_t_a_nook'); } if ($t_action == 'lock') { $icon_action = "fa fa-lock"; $text_action = lang('TICKET_t_a_lock'); } if ($t_action == 'unlock') { $icon_action = "fa fa-unlock"; $text_action = lang('TICKET_t_a_unlock'); } if ($t_action == 'create') { $icon_action = "fa fa-star-o"; $text_action = lang('TICKET_t_a_create'); } if ($t_action == 'edit_prio') { $icon_action = "fa fa-pencil-square"; $text_action = lang('TICKET_t_a_e_prio'); } if ($t_action == 'edit_msg') { $icon_action = "fa fa-pencil-square"; $text_action = lang('TICKET_t_a_e_text'); } if ($t_action == 'edit_subj') { $icon_action = "fa fa-pencil-square"; $text_action = lang('TICKET_t_a_e_subj'); } if ($t_action == 'comment') { $icon_action = "fa fa-comment"; $text_action = lang('TICKET_t_a_com'); } ?> <tr> <td style="width: 100px; vertical-align: inherit;"><small><center> <time id="c" datetime="<?php echo $row['date_op']; ?> "></time> </center></small></td> <td style=" width: 200px; vertical-align: inherit;"><small><center><?php echo name_of_user($row['init_user_id']); ?> </center></small></td> <td style=" width: 50px; vertical-align: inherit;"><small><center><i class="<?php echo $icon_action; ?> "></i> </center></small></td> <td style=" width: 200px; vertical-align: inherit;"><small><?php echo $text_action; ?> </small></td> </tr> <?php } ?> </tbody> </table> </div> </div> </div> <?php } }
</div> </div> <?php } if ($status_ok == 0) { if ($lock_by != 0) { if ($status_lock == "you") { ?> <div class="col-md-12" style="padding-top:20px;"> <div class="alert alert-warning"><?php echo lang('TICKET_t_lock'); ?> <strong><?php echo name_of_user($lock_by); ?> </strong>. <br><?php echo lang('TICKET_t_lock_1'); ?> </div> </div> <?php } if ($status_lock == "me") { ?> <div class="col-md-12" style="padding-top:20px;" id="msg_e"> <div class="alert alert-warning"><?php echo lang('TICKET_t_lock_i'); ?> </div>
echo lang('TICKET_name'); ?> <strong>#<?php echo $row['id']; ?> </strong></a></div> <div class="panel-body"> <table class="table table-bordered"> <tbody> <tr> <td style="width:50px;"><small><strong><?php echo lang('TICKET_t_from'); ?> </strong></small></td> <td><small><?php echo name_of_user($row['user_init_id']); ?> </small></td> <td style="width:150px;"><small><strong> <?php echo lang('TICKET_t_was_create'); ?> </strong></small></td> <td style="width:150px;"><small><time id="c" datetime="<?php echo $row['date_create']; ?> "></time> </small></td> </tr> <tr> <td style="width:50px;"><small><strong><?php echo lang('TICKET_t_to'); ?>