?>
</small></td>
<td style=" vertical-align: middle; "><small><center><time id="c" datetime="<?php
echo $row['date_create'];
?>
"></time></center></small></td>
<td style=" vertical-align: middle; "><small><center><time id="a" datetime="<?php
echo $t_ago;
?>
"></time></center></small></td>
<td style=" vertical-align: middle; "><small><?php
get_unit_name($row['unit_id']);
?>
</small>
<small><div id="" class=" text-muted"><?php
name_of_user($row['user_to_id']);
?>
</div></small></td>
<td style=" vertical-align: middle; "><small><center><?php
echo $st;
?>
</center>
</small></td>
<td style=" vertical-align: middle; ">
<center>
<div class="btn-group btn-group-xs actions">
<button data-toggle="tooltip" data-placement="bottom" title="<?php
echo lang('t_list_a_ok_no');
?>
" type="button" <?php
echo $dis_status;
</button>
<button id="action_aprove_no" type="button" class="btn btn-danger btn-xs" value="<?php
echo $row['id'];
?>
"><?php
echo lang('APPROVE_no');
?>
</button>
</div>
</center>
</td>
</tr>
<tr>
<td><small><em><?php
echo name_of_user($row['user_from']);
?>
</em> <?php
echo lang('APPROVE_want');
?>
</small></td>
<td><small><?php
echo $row['fio'];
?>
</small></td>
<td><small><?php
echo $row['login'];
?>
</small></td>
<td><small><?php
?>
<div class="alert alert-success"><i class="fa fa-check"></i> <?php
echo lang('TICKET_msg_lock');
?>
</div>
<?php
}
if ($lb != "0") {
?>
<div class="alert alert-danger"><?php
echo lang('TICKET_msg_lock_error');
?>
<?php
echo name_of_user($lb);
?>
</div>
<?php
}
}
if ($mode == "unlock") {
$tid = $_POST['tid'];
$stmt = $dbConnection->prepare('update tickets set lock_by=:n, last_update=now() where id=:tid');
$stmt->execute(array(':tid' => $tid, ':n' => '0'));
$unow = $_SESSION['helpdesk_user_id'];
$stmt = $dbConnection->prepare('INSERT INTO ticket_log (msg, date_op, init_user_id, ticket_id)
values (:unlock, now(), :unow, :tid)');
$stmt->execute(array(':tid' => $tid, ':unow' => $unow, ':unlock' => 'unlock'));
?>
function view_log($tid)
{
global $dbConnection;
$stmt = $dbConnection->prepare('SELECT msg,
date_op, init_user_id, to_user_id, to_unit_id from ticket_log where
ticket_id=:tid order by date_op DESC');
$stmt->execute(array(':tid' => $tid));
$re = $stmt->fetchAll();
if (!empty($re)) {
?>
<div class="col-md-12" style=" padding-left: 0px; padding-right: 0px; ">
<div class="panel panel-default">
<div class="panel-body" style="max-height: 400px; scroll-behavior: initial; overflow-y: scroll;">
<table class="table table-hover">
<thead>
<tr>
<th><center><small><?php
echo lang('TICKET_t_date');
?>
</small></center> </th>
<th><center><small><?php
echo lang('TICKET_t_init');
?>
</small></center></th>
<th><center><small><?php
echo lang('TICKET_t_action');
?>
</small></center></th>
<th><center><small><?php
echo lang('TICKET_t_desc');
?>
</small></center></th>
</tr>
</thead>
<tbody>
<?php
foreach ($re as $row) {
$t_action = $row['msg'];
if ($t_action == 'refer') {
$icon_action = "fa fa-long-arrow-right";
$text_action = "" . lang('TICKET_t_a_refer') . " <br>" . view_array(get_unit_name_return($row['to_unit_id'])) . "<br>" . name_of_user_ret($row['to_user_id']);
}
if ($t_action == 'arch') {
$icon_action = "fa fa-archive";
$text_action = lang('TICKET_t_a_arch');
}
if ($t_action == 'ok') {
$icon_action = "fa fa-check-circle-o";
$text_action = lang('TICKET_t_a_ok');
}
if ($t_action == 'no_ok') {
$icon_action = "fa fa-circle-o";
$text_action = lang('TICKET_t_a_nook');
}
if ($t_action == 'lock') {
$icon_action = "fa fa-lock";
$text_action = lang('TICKET_t_a_lock');
}
if ($t_action == 'unlock') {
$icon_action = "fa fa-unlock";
$text_action = lang('TICKET_t_a_unlock');
}
if ($t_action == 'create') {
$icon_action = "fa fa-star-o";
$text_action = lang('TICKET_t_a_create');
}
if ($t_action == 'edit_prio') {
$icon_action = "fa fa-pencil-square";
$text_action = lang('TICKET_t_a_e_prio');
}
if ($t_action == 'edit_msg') {
$icon_action = "fa fa-pencil-square";
$text_action = lang('TICKET_t_a_e_text');
}
if ($t_action == 'edit_subj') {
$icon_action = "fa fa-pencil-square";
$text_action = lang('TICKET_t_a_e_subj');
}
if ($t_action == 'comment') {
$icon_action = "fa fa-comment";
$text_action = lang('TICKET_t_a_com');
}
?>
<tr>
<td style="width: 100px; vertical-align: inherit;"><small><center>
<time id="c" datetime="<?php
echo $row['date_op'];
?>
"></time>
</center></small></td>
<td style=" width: 200px; vertical-align: inherit;"><small><center><?php
echo name_of_user($row['init_user_id']);
?>
</center></small></td>
<td style=" width: 50px; vertical-align: inherit;"><small><center><i class="<?php
echo $icon_action;
?>
"></i> </center></small></td>
<td style=" width: 200px; vertical-align: inherit;"><small><?php
echo $text_action;
?>
</small></td>
</tr>
<?php
}
?>
</tbody>
</table>
</div>
</div>
</div>
<?php
}
}
</div>
</div>
<?php
}
if ($status_ok == 0) {
if ($lock_by != 0) {
if ($status_lock == "you") {
?>
<div class="col-md-12" style="padding-top:20px;">
<div class="alert alert-warning"><?php
echo lang('TICKET_t_lock');
?>
<strong><?php
echo name_of_user($lock_by);
?>
</strong>. <br><?php
echo lang('TICKET_t_lock_1');
?>
</div>
</div>
<?php
}
if ($status_lock == "me") {
?>
<div class="col-md-12" style="padding-top:20px;" id="msg_e">
<div class="alert alert-warning"><?php
echo lang('TICKET_t_lock_i');
?>
</div>
echo lang('TICKET_name');
?>
<strong>#<?php
echo $row['id'];
?>
</strong></a></div>
<div class="panel-body">
<table class="table table-bordered">
<tbody>
<tr>
<td style="width:50px;"><small><strong><?php
echo lang('TICKET_t_from');
?>
</strong></small></td>
<td><small><?php
echo name_of_user($row['user_init_id']);
?>
</small></td>
<td style="width:150px;"><small><strong> <?php
echo lang('TICKET_t_was_create');
?>
</strong></small></td>
<td style="width:150px;"><small><time id="c" datetime="<?php
echo $row['date_create'];
?>
"></time> </small></td>
</tr>
<tr>
<td style="width:50px;"><small><strong><?php
echo lang('TICKET_t_to');
?>
