$UFAT[$v] = array("NAME_C" => $arrUF[$v]["LIST_COLUMN_LABEL"], "NAME_F" => $arrUF[$v]["EDIT_FORM_LABEL"], "ALL" => $arrUF[$v]); $UFA[] = $v; } } } $arParams["SET_SHOW_USER_FIELD_T"] = $UFAT; $rsTickets = CTicket::GetList($GLOBALS["by"], $GLOBALS["order"], $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N", $get_dictionary_name = "N", false, array("SELECT" => $UFA)); $rsTickets->NavStart($arParams["TICKETS_PER_PAGE"]); //Result array $arResult = array("TICKETS" => array(), "TICKETS_COUNT" => $rsTickets->SelectedRowsCount(), "NAV_STRING" => $rsTickets->GetPageNavString(GetMessage("SUP_PAGES")), "CURRENT_PAGE" => htmlspecialcharsbx($APPLICATION->GetCurPage()), "NEW_TICKET_PAGE" => htmlspecialcharsbx(CComponentEngine::MakePathFromTemplate($arParams["TICKET_EDIT_TEMPLATE"], array("ID" => "0")))); //Get Dictionary Array $arTicketDictionary = CTicketDictionary::GetDropDownArray(); //Dictionary table $arDictType = array("C" => "CATEGORY", "K" => "CRITICALITY", "S" => "STATUS", "M" => "MARK", "SR" => "SOURCE"); while ($arTicket = $rsTickets->GetNext()) { $arUsersName = _GetUserInfo($arTicket["RESPONSIBLE_USER_ID"], "RESPONSIBLE") + _GetUserInfo($arTicket["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arTicket["MODIFIED_USER_ID"], "MODIFIED"); $arDict = array(); foreach ($arDictType as $TYPE => $CODE) { $arDict += _GetDictionaryInfo($arTicket[$CODE . "_ID"], $TYPE, $CODE, $arTicketDictionary); } $url = CComponentEngine::MakePathFromTemplate($arParams["TICKET_EDIT_TEMPLATE"], array("ID" => $arTicket["ID"])); $arResult["TICKETS"][] = $arTicket + $arDict + $arUsersName + array("TICKET_EDIT_URL" => $url); } //Set Title $arParams["SET_PAGE_TITLE"] = $arParams["SET_PAGE_TITLE"] == "N" ? "N" : "Y"; if ($arParams["SET_PAGE_TITLE"] == "Y") { $APPLICATION->SetTitle(GetMessage("SUP_DEFAULT_TITLE")); } unset($rsTickets); unset($arTicketDictionary); $this->IncludeComponentTemplate();
$arFilter = array("TICKET_ID" => $arParams["ID"], "TICKET_ID_EXACT_MATCH" => "Y", "IS_MESSAGE" => "Y"); CPageOption::SetOptionString("main", "nav_page_in_session", "N"); //sort config $order = $arParams["MESSAGE_SORT_ORDER"]; $rsMessage = CTicket::GetMessageList($by, $order, $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N"); $rsMessage->NavStart($arParams["MESSAGES_PER_PAGE"]); $arResult["NAV_STRING"] = $rsMessage->GetPageNavString(GetMessage("SUP_PAGES")); $arResult["NAV_RESULT"] = $rsMessage; while ($arMessage = $rsMessage->GetNext()) { if (array_key_exists($arMessage["ID"], $arMessagesFiles)) { $arFiles["FILES"] = $arMessagesFiles[$arMessage["ID"]]; } else { $arFiles["FILES"] = array(); } $arMessage["MESSAGE"] = TxtToHTML($arMessage["~MESSAGE"], $bMakeUrls = true, $iMaxStringLen = $arParams["MESSAGE_MAX_LENGTH"], $QUOTE_ENABLED = "Y", $NOT_CONVERT_AMPERSAND = "N", $CODE_ENABLED = "Y", $BIU_ENABLED = "Y", $quote_table_class = "support-quote-table", $quote_head_class = "support-quote-head", $quote_body_class = "support-quote-body", $code_table_class = "support-code-table", $code_head_class = "support-code-head", $code_body_class = "support-code-body", $code_textarea_class = "support-code-textarea", $link_class = ""); $arResult["MESSAGES"][] = $arMessage + $arFiles + _GetUserInfo($arMessage["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arMessage["CREATED_USER_ID"], "CREATED") + _GetUserInfo($arMessage["MODIFIED_USER_ID"], "MODIFIED_BY"); } //Online CTicket::UpdateOnline($arParams["ID"], $USER->GetID()); $rsOnline = CTicket::GetOnline($arParams["ID"]); while ($arOnline = $rsOnline->GetNext()) { $arResult["ONLINE"][] = $arOnline; } $ticketSite = $arTicket["SITE_ID"]; $ticketSla = $arTicket["SLA_ID"]; } else { $ticketSite = SITE_ID; $ticketSla = CTicketSLA::GetForUser(); $arResult["DICTIONARY"]["CRITICALITY_DEFAULT"] = CTicketDictionary::GetDefault("K", $ticketSite); $arResult["DICTIONARY"]["CATEGORY_DEFAULT"] = CTicketDictionary::GetDefault("C", $ticketSite); }
$quote_table_class = "support-quote-table", $quote_head_class = "support-quote-head", $quote_body_class = "support-quote-body", $code_table_class = "support-code-table", $code_head_class = "support-code-head", $code_body_class = "support-code-body", $code_textarea_class = "support-code-textarea", $link_class = "" ); $arResult["MESSAGES"][] = $arMessage + $arFiles + _GetUserInfo($arMessage["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arMessage["CREATED_USER_ID"], "CREATED") + _GetUserInfo($arMessage["MODIFIED_USER_ID"], "MODIFIED_BY"); } //Online CTicket::UpdateOnline($arParams["ID"], $USER->GetID()); $rsOnline = CTicket::GetOnline($arParams["ID"]); while ($arOnline = $rsOnline->GetNext()) { $arResult["ONLINE"][] = $arOnline; } $ticketSite = $arTicket["SITE_ID"]; $ticketSla = $arTicket["SLA_ID"]; } else