$UFAT[$v] = array("NAME_C" => $arrUF[$v]["LIST_COLUMN_LABEL"], "NAME_F" => $arrUF[$v]["EDIT_FORM_LABEL"], "ALL" => $arrUF[$v]);
$UFA[] = $v;
}
}
}
$arParams["SET_SHOW_USER_FIELD_T"] = $UFAT;
$rsTickets = CTicket::GetList($GLOBALS["by"], $GLOBALS["order"], $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N", $get_dictionary_name = "N", false, array("SELECT" => $UFA));
$rsTickets->NavStart($arParams["TICKETS_PER_PAGE"]);
//Result array
$arResult = array("TICKETS" => array(), "TICKETS_COUNT" => $rsTickets->SelectedRowsCount(), "NAV_STRING" => $rsTickets->GetPageNavString(GetMessage("SUP_PAGES")), "CURRENT_PAGE" => htmlspecialcharsbx($APPLICATION->GetCurPage()), "NEW_TICKET_PAGE" => htmlspecialcharsbx(CComponentEngine::MakePathFromTemplate($arParams["TICKET_EDIT_TEMPLATE"], array("ID" => "0"))));
//Get Dictionary Array
$arTicketDictionary = CTicketDictionary::GetDropDownArray();
//Dictionary table
$arDictType = array("C" => "CATEGORY", "K" => "CRITICALITY", "S" => "STATUS", "M" => "MARK", "SR" => "SOURCE");
while ($arTicket = $rsTickets->GetNext()) {
$arUsersName = _GetUserInfo($arTicket["RESPONSIBLE_USER_ID"], "RESPONSIBLE") + _GetUserInfo($arTicket["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arTicket["MODIFIED_USER_ID"], "MODIFIED");
$arDict = array();
foreach ($arDictType as $TYPE => $CODE) {
$arDict += _GetDictionaryInfo($arTicket[$CODE . "_ID"], $TYPE, $CODE, $arTicketDictionary);
}
$url = CComponentEngine::MakePathFromTemplate($arParams["TICKET_EDIT_TEMPLATE"], array("ID" => $arTicket["ID"]));
$arResult["TICKETS"][] = $arTicket + $arDict + $arUsersName + array("TICKET_EDIT_URL" => $url);
}
//Set Title
$arParams["SET_PAGE_TITLE"] = $arParams["SET_PAGE_TITLE"] == "N" ? "N" : "Y";
if ($arParams["SET_PAGE_TITLE"] == "Y") {
$APPLICATION->SetTitle(GetMessage("SUP_DEFAULT_TITLE"));
}
unset($rsTickets);
unset($arTicketDictionary);
$this->IncludeComponentTemplate();
$arFilter = array("TICKET_ID" => $arParams["ID"], "TICKET_ID_EXACT_MATCH" => "Y", "IS_MESSAGE" => "Y");
CPageOption::SetOptionString("main", "nav_page_in_session", "N");
//sort config
$order = $arParams["MESSAGE_SORT_ORDER"];
$rsMessage = CTicket::GetMessageList($by, $order, $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N");
$rsMessage->NavStart($arParams["MESSAGES_PER_PAGE"]);
$arResult["NAV_STRING"] = $rsMessage->GetPageNavString(GetMessage("SUP_PAGES"));
$arResult["NAV_RESULT"] = $rsMessage;
while ($arMessage = $rsMessage->GetNext()) {
if (array_key_exists($arMessage["ID"], $arMessagesFiles)) {
$arFiles["FILES"] = $arMessagesFiles[$arMessage["ID"]];
} else {
$arFiles["FILES"] = array();
}
$arMessage["MESSAGE"] = TxtToHTML($arMessage["~MESSAGE"], $bMakeUrls = true, $iMaxStringLen = $arParams["MESSAGE_MAX_LENGTH"], $QUOTE_ENABLED = "Y", $NOT_CONVERT_AMPERSAND = "N", $CODE_ENABLED = "Y", $BIU_ENABLED = "Y", $quote_table_class = "support-quote-table", $quote_head_class = "support-quote-head", $quote_body_class = "support-quote-body", $code_table_class = "support-code-table", $code_head_class = "support-code-head", $code_body_class = "support-code-body", $code_textarea_class = "support-code-textarea", $link_class = "");
$arResult["MESSAGES"][] = $arMessage + $arFiles + _GetUserInfo($arMessage["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arMessage["CREATED_USER_ID"], "CREATED") + _GetUserInfo($arMessage["MODIFIED_USER_ID"], "MODIFIED_BY");
}
//Online
CTicket::UpdateOnline($arParams["ID"], $USER->GetID());
$rsOnline = CTicket::GetOnline($arParams["ID"]);
while ($arOnline = $rsOnline->GetNext()) {
$arResult["ONLINE"][] = $arOnline;
}
$ticketSite = $arTicket["SITE_ID"];
$ticketSla = $arTicket["SLA_ID"];
} else {
$ticketSite = SITE_ID;
$ticketSla = CTicketSLA::GetForUser();
$arResult["DICTIONARY"]["CRITICALITY_DEFAULT"] = CTicketDictionary::GetDefault("K", $ticketSite);
$arResult["DICTIONARY"]["CATEGORY_DEFAULT"] = CTicketDictionary::GetDefault("C", $ticketSite);
}
$quote_table_class = "support-quote-table",
$quote_head_class = "support-quote-head",
$quote_body_class = "support-quote-body",
$code_table_class = "support-code-table",
$code_head_class = "support-code-head",
$code_body_class = "support-code-body",
$code_textarea_class = "support-code-textarea",
$link_class = ""
);
$arResult["MESSAGES"][] =
$arMessage +
$arFiles +
_GetUserInfo($arMessage["OWNER_USER_ID"], "OWNER") +
_GetUserInfo($arMessage["CREATED_USER_ID"], "CREATED") +
_GetUserInfo($arMessage["MODIFIED_USER_ID"], "MODIFIED_BY");
}
//Online
CTicket::UpdateOnline($arParams["ID"], $USER->GetID());
$rsOnline = CTicket::GetOnline($arParams["ID"]);
while ($arOnline = $rsOnline->GetNext())
{
$arResult["ONLINE"][] = $arOnline;
}
$ticketSite = $arTicket["SITE_ID"];
$ticketSla = $arTicket["SLA_ID"];
}
else
