Exemplo n.º 1
0
 function getData()
 {
     $this->data['js']['dqaWidgetType'] = WIDGET_TYPE_CCL;
     $this->data['js']['dqaInsertType'] = DQA_WIDGET_STATS;
     $this->data['js']['avail_type'] = PROACTIVE_CHAT_AVAIL_TYPE_SESSIONS;
     list($this->data['js']['prod'], $this->data['js']['cat']) = $this->getProductCategoryValues();
     $this->data['js']['interface_id'] = \RightNow\Api::intf_id();
     $profile = $this->CI->session->getProfile(true);
     if ($profile !== null) {
         $contactID = $profile->contactID;
         if ($contactID > 0) {
             $this->data['js']['c_id'] = $contactID;
             $organizationID = $profile->orgID;
             if ($organizationID > 0) {
                 $this->data['js']['org_id'] = $organizationID;
             }
             $this->data['js']['contact_email'] = $profile->email;
             $this->data['js']['contact_fname'] = $profile->firstName;
             $this->data['js']['contact_lname'] = $profile->lastName;
         }
     }
     $linkUrl = $this->data['attrs']['chat_login_page'];
     if (!$this->data['attrs']['initiate_by_event'] && $this->data['attrs']['enable_availability_check']) {
         $this->processDataFromCheckChatQueue($linkUrl);
     }
     if ($this->data['attrs']['auto_detect_incident'] && ($incidentID = Url::getParameter('i_id'))) {
         $linkUrl .= "/i_id/{$incidentID}";
     }
     $linkUrl .= '/request_source/' . CHATS_REQUEST_SOURCE_CCL;
     $this->data['js']['link_url'] = $linkUrl;
     $this->CI->model('Clickstream')->insertWidgetStats($this->data['js']['dqaInsertType'], (object) array('w' => (string) $this->data['js']['dqaWidgetType'], 'hit' => 1));
 }
Exemplo n.º 2
0
 public function sendForm($formData, $listOfUpdateIDs = array(), $smartAssistant = false)
 {
     if ($tokenError = $this->verifyFormToken()) {
         return $tokenError;
     }
     $actions = array();
     $processActions = function ($type, $action, $response) {
         return array($type => $response->result ?: $response->errors, "{$type}{$action}" => $response->errors ? false : true);
     };
     $formData = $this->processFields($formData, $presentFields);
     if (!$formData || !array_intersect(array_keys($presentFields), array_keys(Connect::getSupportedObjects(), 'read,write'))) {
         Api::phpoutlog("The form did not contain any fields with names of the Connect objects for which we have read and write support. Fields present: " . var_export($presentFields, true));
         return $this->getResponseObject(null, null, Config::getMessage(ERROR_REQUEST_ACTION_COMPLETED_MSG));
     }
     if ($presentFields['Contact']) {
         //Contact update
         if (Framework::isLoggedIn()) {
             $result = $this->CI->model('Contact')->update($this->CI->session->getProfileData('contactID'), $formData);
             $action = 'Updated';
         } else {
             if ($formData['Contact.Emails.PRIMARY.Address'] && $formData['Contact.Emails.PRIMARY.Address']->value && $presentFields['Incident']) {
                 $existingContact = $this->CI->model('Contact')->lookupContactByEmail($formData['Contact.Emails.PRIMARY.Address']->value, $formData['Contact.Name.First'] ? $formData['Contact.Name.First']->value : null, $formData['Contact.Name.Last'] ? $formData['Contact.Name.Last']->value : null)->result;
                 if ($existingContact) {
                     $formData['Incident.PrimaryContact'] = $existingContact;
                 } else {
                     $result = $this->CI->model('Contact')->create($formData, true);
                     if ($result->result && $result->result->ID) {
                         $formData['Incident.PrimaryContact'] = $result->result;
                     }
                     $action = 'Created';
                 }
             } else {
                 $result = $this->CI->model('Contact')->create($formData, true);
                 $action = 'Created';
             }
         }
         if ($action) {
             $actions += $processActions('contact', $action, $result);
         }
     }
     if ($presentFields['Incident']) {
         if ($incidentIDToUpdate = $listOfUpdateIDs['i_id']) {
             $result = $this->CI->model('Incident')->update($incidentIDToUpdate, $formData);
             $action = 'Updated';
         } else {
             $result = $this->CI->model('Incident')->create($formData, $smartAssistant);
             $action = 'Created';
         }
         $actions += $processActions('incident', $action, $result);
     }
     if ($presentFields['Asset']) {
         $productID = $listOfUpdateIDs['product_id'];
         $serialNumber = $listOfUpdateIDs['serial_no'];
         if ($assetIDToUpdate = $listOfUpdateIDs['asset_id']) {
             if ($serialNumber !== null) {
                 $serialNumber = urldecode($serialNumber);
             }
             $result = $this->CI->model('custom/AssetExtn')->create($productID, $formData, $serialNumber);
             $action = 'Updated';
         } else {
             $result = $this->CI->model('custom/AssetExtn')->create($productID, $formData, $serialNumber);
             $action = 'Created';
         }
         $actions += $processActions('asset', $action, $result);
     }
     return $this->getStatus($actions);
 }