function getData()
{
$this->data['js']['dqaWidgetType'] = WIDGET_TYPE_CCL;
$this->data['js']['dqaInsertType'] = DQA_WIDGET_STATS;
$this->data['js']['avail_type'] = PROACTIVE_CHAT_AVAIL_TYPE_SESSIONS;
list($this->data['js']['prod'], $this->data['js']['cat']) = $this->getProductCategoryValues();
$this->data['js']['interface_id'] = \RightNow\Api::intf_id();
$profile = $this->CI->session->getProfile(true);
if ($profile !== null) {
$contactID = $profile->contactID;
if ($contactID > 0) {
$this->data['js']['c_id'] = $contactID;
$organizationID = $profile->orgID;
if ($organizationID > 0) {
$this->data['js']['org_id'] = $organizationID;
}
$this->data['js']['contact_email'] = $profile->email;
$this->data['js']['contact_fname'] = $profile->firstName;
$this->data['js']['contact_lname'] = $profile->lastName;
}
}
$linkUrl = $this->data['attrs']['chat_login_page'];
if (!$this->data['attrs']['initiate_by_event'] && $this->data['attrs']['enable_availability_check']) {
$this->processDataFromCheckChatQueue($linkUrl);
}
if ($this->data['attrs']['auto_detect_incident'] && ($incidentID = Url::getParameter('i_id'))) {
$linkUrl .= "/i_id/{$incidentID}";
}
$linkUrl .= '/request_source/' . CHATS_REQUEST_SOURCE_CCL;
$this->data['js']['link_url'] = $linkUrl;
$this->CI->model('Clickstream')->insertWidgetStats($this->data['js']['dqaInsertType'], (object) array('w' => (string) $this->data['js']['dqaWidgetType'], 'hit' => 1));
}
public function sendForm($formData, $listOfUpdateIDs = array(), $smartAssistant = false)
{
if ($tokenError = $this->verifyFormToken()) {
return $tokenError;
}
$actions = array();
$processActions = function ($type, $action, $response) {
return array($type => $response->result ?: $response->errors, "{$type}{$action}" => $response->errors ? false : true);
};
$formData = $this->processFields($formData, $presentFields);
if (!$formData || !array_intersect(array_keys($presentFields), array_keys(Connect::getSupportedObjects(), 'read,write'))) {
Api::phpoutlog("The form did not contain any fields with names of the Connect objects for which we have read and write support. Fields present: " . var_export($presentFields, true));
return $this->getResponseObject(null, null, Config::getMessage(ERROR_REQUEST_ACTION_COMPLETED_MSG));
}
if ($presentFields['Contact']) {
//Contact update
if (Framework::isLoggedIn()) {
$result = $this->CI->model('Contact')->update($this->CI->session->getProfileData('contactID'), $formData);
$action = 'Updated';
} else {
if ($formData['Contact.Emails.PRIMARY.Address'] && $formData['Contact.Emails.PRIMARY.Address']->value && $presentFields['Incident']) {
$existingContact = $this->CI->model('Contact')->lookupContactByEmail($formData['Contact.Emails.PRIMARY.Address']->value, $formData['Contact.Name.First'] ? $formData['Contact.Name.First']->value : null, $formData['Contact.Name.Last'] ? $formData['Contact.Name.Last']->value : null)->result;
if ($existingContact) {
$formData['Incident.PrimaryContact'] = $existingContact;
} else {
$result = $this->CI->model('Contact')->create($formData, true);
if ($result->result && $result->result->ID) {
$formData['Incident.PrimaryContact'] = $result->result;
}
$action = 'Created';
}
} else {
$result = $this->CI->model('Contact')->create($formData, true);
$action = 'Created';
}
}
if ($action) {
$actions += $processActions('contact', $action, $result);
}
}
if ($presentFields['Incident']) {
if ($incidentIDToUpdate = $listOfUpdateIDs['i_id']) {
$result = $this->CI->model('Incident')->update($incidentIDToUpdate, $formData);
$action = 'Updated';
} else {
$result = $this->CI->model('Incident')->create($formData, $smartAssistant);
$action = 'Created';
}
$actions += $processActions('incident', $action, $result);
}
if ($presentFields['Asset']) {
$productID = $listOfUpdateIDs['product_id'];
$serialNumber = $listOfUpdateIDs['serial_no'];
if ($assetIDToUpdate = $listOfUpdateIDs['asset_id']) {
if ($serialNumber !== null) {
$serialNumber = urldecode($serialNumber);
}
$result = $this->CI->model('custom/AssetExtn')->create($productID, $formData, $serialNumber);
$action = 'Updated';
} else {
$result = $this->CI->model('custom/AssetExtn')->create($productID, $formData, $serialNumber);
$action = 'Created';
}
$actions += $processActions('asset', $action, $result);
}
return $this->getStatus($actions);
}
