/**
* Send out message
*
* <b>Request Type: </b>POST<br/>
* <b>Content-Type: </b>application/json<br/>
* <b>Request Endpoint: </b>http://{server-domain}/api/chat/conversation/message<br/>
* <b>Summary: </b>This api is for post a message from helpDesk to client<br/>
*
* <b>Request Parameters: </b><br/>
* content: object, the content for the message<br/>
* content.msgType: string, "text"<br/>
* content.body: mixed, the body of the content<br/>
* isReply: boolean
* conversationId: string, the id of the conversation
*
* <b>Response Example</b>
* <pre>{"status":"ok"}</pre>
*/
public function actionMessage()
{
//parse the parameters
$content = $this->getParams('content');
$conversationId = $this->getParams('conversationId');
$isReply = $this->getParams('isReply');
$sentTime = TimeUtil::msTime();
if (empty($content) || empty($conversationId)) {
throw new BadRequestHttpException('Missing required fields');
}
$conversation = ChatConversation::findByPk(new \MongoId($conversationId));
if (empty($conversation)) {
throw new BadRequestHttpException("Illegal conversationId");
}
//Check conversation status
if ($conversation->status == ChatConversation::STATUS_CLOSED) {
throw new BadRequestHttpException('Conversation has been closed');
}
$accountId = $conversation->accountId;
$client = $conversation->client;
$desk = $conversation->desk;
$desk['id'] = (string) $desk['id'];
//Trigger the send message event
$data = ['conversationId' => $conversationId, 'desk' => $desk, 'client' => $client, 'chatMessage' => ['content' => $content, 'sentTime' => $sentTime], 'isReply' => $isReply];
//Add chatMessage record
$chatMessage = ChatMessage::saveRecord($content, $sentTime, $isReply, $conversation->_id, $accountId);
//Trigger client message
$channels = [ChatConversation::getChannelName($desk['id'], $client['openId'])];
$data['messageId'] = (string) $chatMessage->_id;
Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_CHAT_MESSAGE, $data, $channels);
//Send message based on the client source type
switch ($client['source']) {
case ChatConversation::TYPE_WEBSITE:
if (!$isReply) {
//helpDesk mobile client message
$pushExtra = ['messageId' => (string) $chatMessage->_id, 'openId' => $client['openId'], 'conversationId' => (string) $conversationId, 'sentTime' => $chatMessage->sentTime];
$pushMessage = empty($client['nick']) ? $content['body'] : $client['nick'] . ':' . $content['body'];
ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_CHAT_MESSAGE, $pushExtra, $pushMessage);
}
break;
case ChatConversation::TYPE_WECHAT:
case ChatConversation::TYPE_WEIBO:
case ChatConversation::TYPE_ALIPAY:
$message = ['msgType' => $content['msgType'], 'content' => $content['body'], 'createTime' => $sentTime];
Yii::$app->weConnect->sendCustomerServiceMessage($client['openId'], $client['sourceChannel'], $message);
break;
default:
throw new BadRequestHttpException('Unsupported source type');
break;
}
return ['status' => 'ok', 'sentTime' => $sentTime];
}
public function perform()
{
$args = $this->args;
$message = $args['message'];
$type = $message['msgType'];
$content = $message['content'];
$WEConnectAccountInfo = $args['account'];
$WEConnectUserInfo = $args['user'];
$accountId = new \MongoId($args['accountId']);
$accountInfoType = null;
$source = null;
switch ($WEConnectAccountInfo['channel']) {
case 'WEIBO':
$source = ChatConversation::TYPE_WEIBO;
$accountInfoType = 'WEIBO';
break;
case 'ALIPAY':
$source = ChatConversation::TYPE_ALIPAY;
$accountInfoType = 'ALIPAY';
break;
case 'WEIXIN':
$source = ChatConversation::TYPE_WECHAT;
$accountInfoType = $WEConnectAccountInfo['accountType'];
break;
default:
throw new BadRequestHttpException("Unsupported channel type");
break;
}
$client = ['nick' => $WEConnectUserInfo['nickname'], 'avatar' => $WEConnectUserInfo['headerImgUrl'], 'openId' => $WEConnectUserInfo['id'], 'originId' => $WEConnectUserInfo['originId'], 'source' => $source, 'sourceChannel' => $WEConnectUserInfo['accountId'], 'accountId' => $accountId, 'accountInfo' => ['type' => $accountInfoType, 'name' => $WEConnectAccountInfo['name']]];
ResqueUtil::log(['message' => 'get message from wechat', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo, 'accountId' => $accountId]);
if (empty($type) || empty($content)) {
ResqueUtil::log(['message' => 'missing required fields', 'senario' => 'accepting messages from WeConnect', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo]);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR);
return;
}
try {
if ('EVENT' === $type) {
switch ($content) {
case 'CONNECT':
$isInWorkingHour = HelpDeskSetting::isInWorkingHours($accountId);
if ($isInWorkingHour) {
if (empty($WEConnectAccountInfo)) {
ResqueUtil::log(['message' => 'Account parameters missing', 'senario' => 'Wechat message, event connect']);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR);
return;
}
//check if the wechat enduser has connected to a helpdesk
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId);
if (!empty($conversation)) {
ResqueUtil::log(['message' => 'Have connect to helpdesk already', 'senario' => 'Wechat message, event connect', 'user' => $WEConnectUserInfo, 'accountId' => $accountId]);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_CUSTOM, ChatConversation::NO_DUPLICATE_CLIENT);
return;
}
return HelpDesk::connect($client, $accountId);
} else {
//send the disconnect event to WeConnect
Yii::$app->weConnect->sendCustomerServiceMessage($WEConnectUserInfo['id'], $WEConnectUserInfo['accountId'], ['msgType' => ChatConversation::WECHAT_MESSAGE_TYPE_EVENT, 'content' => 'DISCONNECT']);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_NONWORKING);
}
break;
case 'DISCONNECT':
//get the conversationId
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId, ['type' => 'left']);
if (empty($conversation)) {
return ['status' => 'ok'];
}
//disconnect
return HelpDesk::disconnect($conversation->_id, ['type' => 'brake']);
break;
default:
throw new BadRequestHttpException("Unsupported event content type");
break;
}
} else {
//get the conversation information
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId);
if (empty($conversation)) {
$pendingClient = PendingClient::findOne(['openId' => $WEConnectUserInfo['id'], 'accountId' => $accountId]);
if (!empty($pendingClient)) {
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_WAITTING);
return ['status' => 'ok'];
} else {
return HelpDesk::connect($client, $accountId);
}
}
$desk = $conversation->desk;
$desk['id'] = (string) $desk['id'];
$client = $conversation->client;
$sentTime = TimeUtil::msTime();
//trigger send message event
$name = ChatConversation::EVENT_CHAT_MESSAGE;
$data = ['conversationId' => (string) $conversation->_id, 'desk' => $desk, 'client' => $client, 'chatMessage' => ['content' => ['msgType' => $type, 'body' => $content], 'sentTime' => $sentTime], 'isReply' => false];
//add chatMessage record
$chatMessage = ChatMessage::saveRecord(['msgType' => $type, 'body' => $content], $sentTime, false, $conversation->_id, $accountId);
//helpDesk web client message
$channels = [ChatConversation::getChannelName($desk['id'], $client['openId'])];
$data['messageId'] = (string) $chatMessage->_id;
Yii::$app->tuisongbao->triggerEvent($name, $data, $channels);
//helpDesk mobile client message
$pushExtra = ['messageId' => (string) $chatMessage->_id, 'openId' => $client['openId'], 'conversationId' => (string) $conversation->_id, 'sentTime' => $chatMessage->sentTime];
$pushMessage = empty($client['nick']) ? $content : $client['nick'] . '：' . $content;
ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_CHAT_MESSAGE, $pushExtra, $pushMessage);
return ['status' => 'ok'];
}
} catch (Exception $e) {
LogUtil::error(['message' => $e->getMessage()], 'helpdesk');
return HelpDesk::sendSystemReplyByType($client, $account, HelpDeskSetting::REPLY_ERROR);
}
}
