/**
* Event handler called from Ticket::handleAdd()
*
* Handles the autoClose and autoResponse sending
* @param Ticket $ticket
*/
public function onTicketAdd(Ticket &$ticket)
{
if ($this->autoCloseIsActive()) {
$ticket->handleChangeStatus(['status' => 'closed', 'substatus_id' => $this->getAutoCloseSubstatus_id(), 'notes' => AUTO_CLOSE_COMMENT]);
}
if ($this->autoResponseIsActive()) {
foreach ($ticket->getReportedByPeople() as $person) {
$message = $this->getAutoResponseText();
# Commenting out the inclusion of a link to the ticket
#if ($this->allowsDisplay($person)) {
# $message.="\n\n{$ticket->getURL()}\n";
#}
$person->sendNotification($message, null, $this->getNotificationReplyEmail());
}
}
}
