/**
* @param Ticket $ticket
*/
private function redirectToTicketView(Ticket $ticket)
{
if (isset($_REQUEST['callback'])) {
$return_url = new Url(BASE_URL . '/callback');
$return_url->callback = $_REQUEST['callback'];
} else {
$return_url = $ticket->getURL();
}
header("Location: {$return_url}");
exit;
}
/**
* Send a notification of this action to the actionPerson
*
* Does not send if the enteredByPerson and actionPerson are the same person
* @param Ticket $ticket
*/
public function sendNotification($ticket = null)
{
$enteredByPerson = $this->getEnteredByPerson();
$actionPerson = $this->getActionPerson();
$url = $ticket ? $ticket->getURL() : '';
if ($actionPerson && (!$enteredByPerson || $enteredByPerson->getId() != $actionPerson->getId())) {
$actionPerson->sendNotification("{$url}\n\n{$this->getDescription()}\n\n{$this->getNotes()}", APPLICATION_NAME . ' ' . $this->getAction());
}
}
/**
* Handles issue editing
*
* Choosing a person involves going through a whole person finding process
* at a different url. Once the user has chosen a new person, they will
* return here, passing in the person_id they have chosen
*
* @param REQUEST issue_id Existing issues are edited by passing in an Issue
* @param REQUEST ticket_id New issues are created by passing in a Ticket
* @param REQUEST person_id The new reportedByPerson
*/
public function update()
{
//-------------------------------------------------------------------
// Load all the data that's passed in
//-------------------------------------------------------------------
try {
// To edit existing issues, pass in the issue_id
if (!empty($_REQUEST['issue_id'])) {
$issue = new Issue($_REQUEST['issue_id']);
} else {
if (!empty($_REQUEST['ticket_id'])) {
$issue = new Issue();
$issue->setTicket_id($_REQUEST['ticket_id']);
} else {
throw new \Exception('tickets/unknownTicket');
}
}
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
header('Location: ' . BASE_URL . '/tickets');
exit;
}
if (isset($_REQUEST['person_id'])) {
$issue->setReportedByPerson_id($_REQUEST['person_id']);
}
//-------------------------------------------------------------------
// Handle any stuff the user posts
//-------------------------------------------------------------------
if (isset($_POST['issueType_id'])) {
$issue->handleUpdate($_POST);
try {
$issue->save();
$action = new Action('update');
$history = new IssueHistory();
$history->setIssue($issue);
$history->setAction($action);
$history->save();
// Update the search index
// Make sure the ticket uses the latest issue information
$ticket = new Ticket($issue->getTicket_id());
$ticket->updateSearchIndex();
header('Location: ' . $ticket->getURL());
exit;
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
//-------------------------------------------------------------------
// Display the view
//-------------------------------------------------------------------
$ticket = $issue->getTicket();
$this->template->setFilename('tickets');
$this->template->blocks['ticket-panel'][] = new Block('tickets/ticketInfo.inc', array('ticket' => $ticket, 'disableButtons' => true));
$this->template->blocks['history-panel'][] = new Block('tickets/history.inc', array('history' => $ticket->getHistory()));
$this->template->blocks['issue-panel'][] = new Block('tickets/updateIssueForm.inc', array('issue' => $issue, 'ticket' => $ticket));
$this->addLocationInfoBlocks($ticket);
}
