public function update(TicketRequest $request, Ticket $ticket)
{
if (!Entrust::can('edit_ticket')) {
return redirect('/dashboard')->withErrors(config('constants.NA'));
}
if (!Helper::getMode()) {
return redirect()->back()->withErrors(config('constants.DISABLE_MESSAGE'));
}
$data = $request->except('user_id');
$ticket->fill($data)->save();
$service_time = Helper::getServiceTime($ticket->ticket_priority);
if ($service_time['resolution_time_type'] == 'business_hour') {
$ticket->resolution_due_time = Helper::calculateDueTime($service_time['resolution_time'], $ticket->created_at);
} else {
$ticket->resolution_due_time = date('Y-m-d H:i', $service_time['resolution_time'] * 60 + strtotime($ticket->created_at));
}
if ($service_time['response_time_type'] == 'business_hour') {
$ticket->response_due_time = Helper::calculateDueTime($service_time['response_time'], $ticket->created_at);
} else {
$ticket->response_due_time = date('Y-m-d H:i', $service_time['response_time'] * 60 + strtotime($ticket->created_at));
}
$ticket->save();
Helper::updateCustomField($this->form, $ticket->id, $data);
$ticket->assignedUser()->sync($request->input('user_id') ?: []);
return redirect()->back()->withSuccess(config('constants.ADDED'));
}
