public function createTicket($data)
{
$default_status_id = kyTicketStatus::getAll()->filterByTitle('New')->first()->getId();
$default_priority_id = kyTicketPriority::getAll()->filterByTitle('Normal')->first()->getId();
$default_type_id = $data['issue'];
kyTicket::setDefaults($default_status_id, $default_priority_id, $default_type_id);
$general_department = kyDepartment::getAll()->filterByTitle('Customer Service')->filterByModule(kyDepartment::MODULE_TICKETS)->first();
$ticket = kyTicket::createNewAuto($general_department, $data['name'], $data['email'], $data['comment'], $data['subject'])->create();
return true;
}
/**
* Creates a ticket
*
* @param array $data
*
* @return string $_ticketMaskID
*/
public function createTicket($data)
{
// Load department
$objDepartment = Mage::getModel("client/department");
$_department = $objDepartment->getDepartmentByID($data['departmentID']);
// Load default ticket status
$_statusID = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
kyTicket::setDefaults($_statusID, $data['ticketpriorityid'], $data['tickettypeid']);
// Create new ticket
$ticket = kyTicket::createNewAuto($_department, $data['ticketfullname'], $data['ticketemail'], $data['ticketmessage'], $data['ticketsubject'])->create();
// Retrieve ticket mask id
$_ticketMaskID = $ticket->getDisplayId();
return $_ticketMaskID;
}
/**
* Creates new ticket in this department with creator user automatically created by server using provided name and e-mail.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param string $creator_full_name Creator full name.
* @param string $creator_email Creator e-mail.
* @param string $contents Contents of the first post.
* @param string $subject Subject of new ticket.
* @return kyTicket
*/
public function newTicketAuto($creator_full_name, $creator_email, $contents, $subject)
{
return kyTicket::createNewAuto($this, $creator_full_name, $creator_email, $contents, $subject);
}
$templatefile = 'ticketform';
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
}
} else {
if ($_REQUEST['step'] == 3) {
if (!empty($_POST)) {
//Set Defaults for a new ticket
$_defaultStatusID = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultPriorityID = kyTicketPriority::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultTypeID = kyTicketType::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
kyTicket::setDefaults($_defaultStatusID, $_defaultPriorityID, $_defaultTypeID);
//Create ticket
$_department = kyDepartment::get($_POST['departmentid']);
$_priority = kyTicketPriority::get($_POST['ticketpriorityid']);
$_ticket = kyTicket::createNewAuto($_department, $clientsdetails['firstname'] . ' ' . $clientsdetails['lastname'], $clientsdetails['email'], $_POST['ticketmessage'], $_POST['ticketsubject'])->setPriority($_priority)->setIgnoreAutoResponder($_settings['ignoreautoresponder'])->create();
$_ticketPosts = $_ticket->getPosts();
//Save ticket attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPosts[0], $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
//Save custom fields
$_ticket->setCustomFieldValuesFromPOST();
$_ticket->updateCustomFields();
$smarty->assign('_ticketDisplayID', $_ticket->getDisplayId());
$smarty->assign('_ticketSubject', $_POST['ticketsubject']);
$smarty->assign('_ticketMessage', nl2br($_POST['ticketmessage']));
$templatefile = 'ticketConfirmation';
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
}
<input type="submit" name="submit_general" value="Submit">
</form>
<?php
}
//we are submitting the ticket; we are doing this before rendering Custom Fields form because there is no way to load them before creating the ticket (see http://dev.kayako.com/browse/SWIFT-2391 for improvement request)
if ($render === 'submit') {
//load the department we've chosen in Department form
/** @var $department kyDepartment */
$department = kyDepartment::get($department_id);
//load default ticket status (based on DEFAULT_TICKET_STATUS_NAME constant defined at top of the file)
$status_id = kyTicketStatus::getAll()->filterByTitle(DEFAULT_TICKET_STATUS_NAME)->first()->getId();
//initialize default ticket status (loaded line before), priority (from General Information form) and type (from General Information form)
kyTicket::setDefaults($status_id, $priority_id, $type_id);
//create the ticket
/** @var $ticket kyTicket */
$ticket = kyTicket::createNewAuto($department, $creator_full_name, $creator_email, $contents, $subject)->create();
//get ticket id
$ticket_id = $ticket->getId();
//load ticket custom fields
$file_custom_field_present = true;
$ticket_custom_fields = get_ticket_custom_fields($ticket, $file_custom_field_present);
if (count($ticket_custom_fields) > 0) {
//load custom field default values
$custom_field_values = array();
foreach ($ticket_custom_fields as $custom_fields) {
foreach ($custom_fields as $custom_field) {
/* @var $custom_field kyCustomField */
$field_default_value = $custom_field->getDefinition()->getDefaultValue();
if ($field_default_value === null) {
continue;
}
/**
* Create urgent ticket providing only name and e-mail of the user.
*
* @return ticket mask id
*/
public function createTickets()
{
$input = JFactory::getApplication()->input;
$form_value = $input->getArray(array('fname' => null, 'mail' => null, 'message' => null, 'subject' => null, 'dep_type' => null, 'priority' => null, 'status' => null, 'type' => null));
if ($form_value['dep_type'] == null || $form_value['fname'] == null || $form_value['mail'] == null || $form_value['priority'] == null || $form_value['status'] == null || $form_value['type'] == null || $form_value['subject'] == null || $form_value['message'] == null) {
return false;
} else {
require_once 'modules/mod_kayako/includes/kayako-php-api/kyIncludes.php';
JTickets::init();
kyTicket::setDefaults($form_value['status'], $form_value['priority'], $form_value['type']);
//Create urgent ticket providing only name and e-mail of the user.
$ticket = kyTicket::createNewAuto(kyDepartment::get($form_value['dep_type']), $form_value['fname'], $form_value['mail'], $form_value['message'], $form_value['subject'])->create();
//get ticket id
$ticket_mask_id = $ticket->getDisplayId();
return $ticket_mask_id;
}
}