<?php
session_start();
require_once $_SERVER['DOCUMENT_ROOT'] . "/common/class/common.class.php";
require_once $_SERVER['DOCUMENT_ROOT'] . "/common/class/helpdesk.class.php";
require_once $_SERVER['DOCUMENT_ROOT'] . "/common/class/user.class.php";
require_once $_SERVER['DOCUMENT_ROOT'] . "/common/class/config.class.php";
/*
echo session_id();
echo "<pre>";
print_r($_SESSION);
echo "</pre>";
echo "<pre>";
print_r($_POST);
echo "</pre>";
*/
if (is_array($_POST)) {
$helpdesk = new helpdesk();
if ($_GET['helpdesk_id']) {
$send = $helpdesk->add_entry($_POST['description'], $_GET['helpdesk_id']);
} else {
$send = $helpdesk->send_message($_POST['subject'], $_POST['description']);
}
if ($_POST['status_change'] == "reopen") {
$change = $helpdesk->reopen_request($_GET['helpdesk_id']);
echo "script:messageBox('Message Sent and Request is Re-Open');closePage();";
} else {
echo "script:messageBox('Message Sent');closePage();";
}
}
} else {
echo "<script>alert('Request is now: Closed ...'); window.location='helpdesk_management.php';</script>";
}
} elseif ($_POST['type'] == "resolved") {
$midarray = explode(",", $_POST['selectcheck']);
foreach ($midarray as $w) {
$delete_page->resolved_request($w);
}
//disconnect_db($cn);
if ($_GET['type'] == "all") {
echo "<script>alert('Request is now: Resolved ...'); window.location='helpdesk_management.php?type=" . $_GET['type'] . "';</script>";
} else {
echo "<script>alert('Request is now: Resolved ...'); window.location='helpdesk_management.php';</script>";
}
} elseif ($_POST['type'] == "reopen") {
$midarray = explode(",", $_POST['selectcheck']);
foreach ($midarray as $w) {
$delete_page->reopen_request($w);
}
//disconnect_db($cn);
if ($_GET['type'] == "all") {
echo "<script>alert('Request is now: Re-opened ...'); window.location='helpdesk_management.php?type=" . $_GET['type'] . "';</script>";
} else {
echo "<script>alert('Request is now: Re-opened ...'); window.location='helpdesk_management.php';</script>";
}
}
?>