<?php $sla = $tickets->sla; $SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first(); ?> <b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b> </div> <div class="col-md-3"> <b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }} </div> <div class="col-md-3"> <b>{!! Lang::get('lang.due_date') !!}: </b> <?php $time = $tickets->created_at; $time = date_create($time); date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period)); echo UTC::usertimezone(date_format($time, 'Y-m-d H:i:s')); ?> </div> <div class="col-md-3"> <?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get(); ?> @foreach($response as $last) <?php $ResponseDate = $last->created_at; ?> @endforeach <b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate) }} </div> </div> </div>
<?php $sla = $ticket->sla; $SlaPlan = App\Model\Manage\Sla_plan::where('id', '=', $sla)->first(); ?> <b>SLA Plan: {{$SlaPlan->grace_period}} </b> </div> <div class="col-md-3"> <b>Created Date: </b> {{ UTC::usertimezone($ticket->created_at) }} </div> <div class="col-md-3"> <b>Due Date: </b> <?php $time = $ticket->created_at; $time = date_create($time); date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period)); echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s')); ?> </div> <div class="col-md-3"> <?php $response = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get(); ?> @foreach($response as $last) <?php $ResponseDate = $last->created_at; ?> @endforeach <b>Last Response: </b> {{ UTC::usertimezone($ResponseDate) }} </div> </div> </div>