public function createClientReply($id = "")
{
if (!empty($_POST["issue"]) && !empty($_POST["cname"])) {
$newReply = new Ticketreply();
$newReply->sender_id = $_SESSION["client_ident"];
$newReply->ticket_id = $id;
$theCustomer = Client::find_by_id($_SESSION["client_ident"]);
$newReply->sender_name = $theCustomer->name;
$newReply->sender_type = "Client";
$newReply->message = $_POST['subject'] . " " . $_POST['issue'];
$newReply->datecreated = date("Y-m-d H:i:s");
if ($newReply->create()) {
$partTicket = Ticket::find_by_id($id);
$partTicket->status = "Customer Reply";
$partTicket->datemodified = date("Y-m-d H:i:s");
$partTicket->update();
$this->sendMail($newReply->id);
return 1;
} else {
return 2;
}
} else {
return 3;
}
}
/**
* function to handle client
* reply to a ticket
*/
public function createAdminReply($id)
{
if (isset($_POST["issues"]) && isset($_POST["conname"])) {
$newReply = new Ticketreply();
$newReply->sender_id = $_SESSION["emp_ident"];
$newReply->ticket_id = $id;
$theUser = Employee::find_by_id($_SESSION["emp_ident"]);
$cemail = array();
$newReply->sender_name = $theUser->emp_fname . " " . $theUser->emp_lname;
$newReply->sender_type = "Admin";
$newReply->message = $_POST['issues'];
$newReply->datecreated = date("Y-m-d H:i:s");
$cemail = !empty($_POST['cemail']) ? explode(",", $_POST['cemail']) : "";
$partTicket = Ticket::find_by_id($id);
// print_r($partTicket);
array_push($cemail, $partTicket->contact_email, $theUser->emp_email);
$client = Client::find_by_id($partTicket->client_id);
// print_r($client);
$partTicket->status = "Admin Reply";
$partTicket->datemodified = date("Y-m-d H:i:s");
//print_r($cemail);
//mail("*****@*****.**","Robert Johnson Holdings, Technical Support" , "all good");
$this->sendMail($newReply->sender_name, "Robert Johnson Holdings(Technical Support)", $newReply->message, $cemail);
if ($newReply->create()) {
$partTicket->update();
return 1;
} else {
return 2;
}
} else {
return 3;
}
}
public function createSchedule($id = "")
{
if (!empty($_POST['cid']) && !empty($_POST['empid'])) {
$thisclientproduct = Cproduct::find_by_id((int) preg_replace('#[^0-9]#i', '', $_POST['cid']));
$empdata = explode("_", $_POST['empid']);
$thisemployee = Employee::find_by_staff_id($empdata[0]);
//print_r($thisemployee);
$thisSchedule = new Schedule();
$clientTicket = Ticket::find_by_id((int) preg_replace('#[^0-9]#i', '', $id));
$thisclientproduct = Cproduct::find_by_id((int) preg_replace('#[^0-9]#i', '', $clientTicket->prod_id));
if ($_POST['mtype'] != "Activation" && ($_POST['Corrective'] || $_POST['Preventive'])) {
$clientTicket->status = "Admin Reply";
$clientTicket->datemodified = date("Y-m-d H:i:s");
$thisSchedule->status = "In Progress";
} else {
$clientTicket = Activation::find_by_id((int) preg_replace('#[^0-9]#i', '', $id));
if ($clientTicket) {
$thisclientproduct = Cproduct::find_by_id((int) preg_replace('#[^0-9]#i', '', $clientTicket->prod_id));
$clientTicket->status = "In Progress";
$clientTicket->updated_at = date("Y-m-d H:i:s");
}
}
$thisSchedule->status = "In Progress";
$thisSchedule->emp_id = $thisemployee->id;
$thisSchedule->emp_name = $thisemployee->emp_fname . " " . $thisemployee->emp_lname;
$thisSchedule->client_id = $thisclientproduct->client_id;
$thisClient = Client::find_by_id($thisclientproduct->client_id);
$thisSchedule->prod_id = $thisclientproduct->id;
$thisSchedule->ticket_id = $id;
$thisSchedule->prod_name = $thisclientproduct->prod_name;
// exit;
/**
* this is to check if ticket
* is in existence
*/
//print_r($theUser);
global $session;
//$partTicket = ($id!="") ? Ticket::find_by_id($id) : ""; // get the ticket to get details needed for sending mail
$theUser = Employee::find_by_id($_SESSION["emp_ident"]);
// get cse detail to retrieve email
$thisSchedule->s_date = !empty($_POST['taskdate']) ? $_POST['taskdate'] : date("Y-m-d");
$cemail = array();
$cemail = !empty($_POST['cemail']) && isset($_POST['cemail']) ? explode(",", $_POST['cemail']) : array('*****@*****.**');
array_push($cemail, $thisemployee->emp_email, is_array($clientTicket) ? $clientTicket->contact_email : "", $theUser->emp_email, $thisClient->email);
array_push($cemail, $clientTicket->contact);
array_push($cemail, $thisClient->contact_email);
array_push($cemail, $thisClient->email);
//print_r($cemail);
$thisSchedule->issue = $_POST["tissue"];
$thisSchedule->datecreated = date("Y-m-d H:i:s");
$thisSchedule->maint_type = $_POST['mtype'];
$subject = "Maintenance Alert";
$smsmsg = "Maintenance alert for" . $thisclientproduct->terminal_id . " " . $thisclientproduct->prod_name . "at";
$smsmsg .= $thisclientproduct->install_location . "," . $thisclientproduct->branch;
$smsmsg .= "\r\n issue:" . $_POST["tissue"] . "\r\n";
$msg = "<h3>Maintenance Detail</h3> <hr />";
$msg .= "<p><strong>Terminal ID: </strong>{$thisclientproduct->terminal_id} </p>";
$msg .= "<p><strong>Machine: </strong>{$thisclientproduct->prod_name} </p>";
$msg .= "<p><strong>Client: </strong> {$thisClient->name}</p>";
$msg .= "<p><strong>Location: </strong>{$thisclientproduct->install_location} {$thisclientproduct->branch} {$thisclientproduct->install_city} </p>";
$msg .= "<p><strong>Complaint: </strong>" . (!empty($_POST['tissue']) ? $_POST['tissue'] : $clientTicket->issue) . "</p>";
$msg .= "<br /><br /> <h4>Technician Details</h4> <hr />";
$msg .= "<p><strong>Name: </strong>" . $thisemployee->emp_fname . " " . $thisemployee->emp_lname . "</p>";
$msg .= "<p><strong>Email: </strong>" . $thisemployee->emp_email . "</p>";
$msg .= "<p><strong>Telephone: </strong>" . $thisemployee->emp_phone . "</p>";
$msg .= "<br /><br /><h4>Scheduled Date</h4> <hr />";
$msg .= "<p><strong>{$thisSchedule->s_date}</strong></p><br /><br /><br /><br />";
$newReply = new Ticketreply();
$newReply->sender_id = $_SESSION["emp_ident"];
$newReply->ticket_id = $id;
$newReply->sender_name = $theUser->emp_fname . " " . $theUser->emp_lname;
$newReply->sender_type = "Admin";
$newReply->message = $msg;
$newReply->datecreated = date("Y-m-d H:i:s");
$newReply->datemodified = date("Y-m-d H:i:s");
//$newReply->create();
/**
* the transaction log is created
* to ensure that the product already
* has history and cannot be deleted
*/
$Tlog2 = new Transaction();
$Tlog2->com_id = $thisclientproduct->main_id;
$Tlog2->trans_type = "TASK ASSIGNMENT";
$Tlog2->trans_description = "Corrective Maintenance task assigned to " . $thisemployee->emp_fname . " " . $thisemployee->emp_lname . "";
$Tlog2->datecreated = date("Y-m-d H:i:s");
$Tlog2->datemodified = date("Y-m-d H:i:s");
$Tlog2->user_id = $_SESSION['emp_ident'];
// print_r($msg);
if ($newReply->create()) {
$thisSchedule->create();
$clientTicket->datemodified = date("Y-m-d H:i:s");
$clientTicket->update();
$Tlog2->create();
//$thisemployee->emp_phone
sendSms($thisemployee->emp_phone, $smsmsg);
sendSms($thisClient->contact_phone, $smsmsg);
sendSms($thisClient->phone, $smsmsg);
$this->sendMail($thisSchedule->emp_name, $subject, $msg, $cemail);
return true;
} else {
return false;
}
}
}
