/**
* 超时回复列表
*/
public function actionTimeoutReply()
{
#------初始化------#
$this->_loadCore('Help_Page');
$this->_loadCore('Help_SqlSearch');
$helpSqlSearch = new Help_SqlSearch();
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$qualityStatus = $this->_getGlobalData('quality_status');
$qualityOptions = $this->_getGlobalData('quality_options');
#------初始化------#
$users = $this->_getGlobalData('user');
$allUser = Model::getTtwoArrConvertOneArr($users, 'user_name', 'nick_name');
$helpSqlSearch->set_tableName($this->_modelWorkOrderQa->tName());
$helpSqlSearch->set_conditions('is_timeout=1');
$helpSqlSearch->set_conditions('qa=1');
$helpSqlSearch->set_orderBy('create_time desc');
$helpSqlSearch->setPageLimit($_GET['page'], 20);
$allConditions = $helpSqlSearch->get_conditions();
//返回所有条件
$helpPage = new Help_Page(array('total' => $this->_modelWorkOrderQa->findCount($allConditions), 'perpage' => 20));
$sql = $helpSqlSearch->createSql();
$dataList = $this->_modelWorkOrderQa->select($sql);
if ($dataList) {
Tools::import('Util_FontColor');
foreach ($dataList as &$value) {
$value['word_is_quality'] = $value['is_quality'] ? $users[$value['is_quality']]['nick_name'] : '<font color="#666666">未质检</font>';
$value['word_reply_name'] = $allUser[$value['reply_name']];
$value['create_time'] = date('Y-m-d H:i:s', $value['create_time']);
$value['last_reply_time'] = date('Y-m-d H:i:s', $value['last_reply_time']);
$value['url_detail'] = Tools::url('QualityCheck', 'Dialog', array('Id' => $value['work_order_id'], 'game_type_id' => $value['game_type_id'], 'operator_id' => $value['operator_id']));
$value['content'] = strip_tags($value['content']);
}
$this->_view->assign('dataList', $dataList);
}
$this->_view->assign('pageBox', $helpPage->show());
$this->_view->assign('js', $this->_view->get_curJs());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
public function actionWorkOrderStatus()
{
$workOrderId = intval($_REQUEST['work_order_id']);
if (!$workOrderId) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Work Order Id Empty', 'data' => null));
}
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$gameId = intval($_REQUEST['game_id']);
$sql_CheckWorkOrder = "select * from {$this->_modelWorkOrder->tName()} where Id={$workOrderId} and game_type={$gameId}";
$workOrderData = $this->_modelWorkOrder->select($sql_CheckWorkOrder, 1);
if (!$workOrderData) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'workorder non-exist', 'data' => null));
}
//if($workOrderData['is_read'] == 0){
// $this->_modelWorkOrder->update(array('is_read'=>1),"Id={$workOrderId}");//更改已读状态
//}
$workOrderData['status'] = min(3, $workOrderData['status']);
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$sql = "select work_order_id,content,create_time from " . $this->_modelWorkOrderQa->tName() . " where work_order_id={$workOrderId} order by create_time ";
$dataList = $this->_modelWorkOrderQa->select($sql, 1);
$dataList['status'] = $workOrderData['status'];
$this->_returnAjaxJson(array('status' => 1, 'info' => CONTROL . '_' . ACTION, 'data' => $dataList));
}
/**
* 统计并且存入表.
* key=0的为总数,其它的都会user_id,统计完成后会自动入库.
* @param int $startTime
* @param int $endTime
*/
public function user($startTime, $endTime)
{
$addArrs = array();
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$workOrderList = $this->_modelWorkOrder->select("select * from {$this->_modelWorkOrder->tName()} where create_time between {$startTime} and {$endTime}");
if ($workOrderList) {
foreach ($workOrderList as $list) {
$addArrs[0]['game_type_num'][$list['game_type']]++;
$addArrs[0]['question_type_num'][$list['question_type']]++;
$addArrs[0]['source_num'][$list['source']]++;
$addArrs[0]['operator_num'][$list['operator_id']]++;
$addArrs[0]['vip_level_num'][$list['vip_level']]++;
$addArrs[0]['evaluation_num'][$list['evaluation_status']]++;
$curUserId = $list['owner_user_id'];
$addArrs[$curUserId]['game_type_num'][$list['game_type']]++;
//游戏类型计数
$addArrs[$curUserId]['question_type_num'][$list['question_type']]++;
//问题类型计数
$addArrs[$curUserId]['source_num'][$list['source']]++;
//来源计数
$addArrs[$curUserId]['operator_num'][$list['operator_id']]++;
//运营商计数
$addArrs[$curUserId]['vip_level_num'][$list['vip_level']]++;
//VIP等级计数
$addArrs[$curUserId]['evaluation_num'][$list['evaluation_status']]++;
//评价计数
}
}
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$workOrderQaList = $this->_modelWorkOrderQa->select("select * from {$this->_modelWorkOrderQa->tName()} where create_time between {$startTime} and {$endTime} and qa=1");
if ($workOrderQaList) {
foreach ($workOrderQaList as $list) {
$curUserId = $list['user_id'];
$list['is_quality'] = $list['is_quality'] ? '1' : '0';
$addArrs[0]['reply_quality_num'][$list['is_quality']]++;
//总数,被质检增加
$addArrs[$curUserId]['reply_quality_num'][$list['is_quality']]++;
//用户被质检数增加
if ($list['is_timeout'] != null) {
$addArrs[0]['reply_timeout_num'][$list['is_timeout']]++;
//总数超时,增加
$addArrs[$curUserId]['reply_timeout_num'][$list['is_timeout']]++;
//用户超时,增加
}
}
}
$this->_modelQuality = $this->_getGlobalData('Model_Quality', 'object');
$qualityList = $this->_modelQuality->select("select * from {$this->_modelQuality->tName()} where quality_time between {$startTime} and {$endTime}");
if ($qualityList) {
foreach ($qualityList as $list) {
$curUserId = $list['quality_user_id'];
$addArrs[0]['quality_option_num'][$list['option_id']]++;
$addArrs[0]['quality_status_num'][$list['status']]++;
$addArrs[$curUserId]['quality_option_num'][$list['option_id']]++;
$addArrs[$curUserId]['quality_status_num'][$list['status']]++;
if ($list['scores'] > 0) {
$addArrs[0]['quality_scores']['bonus'] += $list['scores'];
$addArrs[0]['quality_scores']['bonus_num']++;
$addArrs[$curUserId]['quality_scores']['bonus'] += $list['scores'];
$addArrs[$curUserId]['quality_scores']['bonus_num']++;
} else {
$addArrs[0]['quality_scores']['deeduction'] += $list['scores'];
$addArrs[0]['quality_scores']['deeduction_num']++;
$addArrs[$curUserId]['quality_scores']['deeduction'] += $list['scores'];
$addArrs[$curUserId]['quality_scores']['deeduction_num']++;
}
}
}
$insertArr = array();
foreach ($addArrs as $key => $list) {
if ($key === '' || $key === null) {
continue;
}
$list['user_id'] = $key;
$list['create_time'] = $startTime;
$list['game_type_num'] = serialize((array) $list['game_type_num']);
$list['question_type_num'] = serialize((array) $list['question_type_num']);
$list['source_num'] = serialize((array) $list['source_num']);
$list['operator_num'] = serialize((array) $list['operator_num']);
$list['vip_level_num'] = serialize((array) $list['vip_level_num']);
$list['evaluation_num'] = serialize((array) $list['evaluation_num']);
$list['reply_quality_num'] = serialize((array) $list['reply_quality_num']);
$list['reply_timeout_num'] = serialize((array) $list['reply_timeout_num']);
$list['quality_option_num'] = serialize((array) $list['quality_option_num']);
$list['quality_status_num'] = serialize((array) $list['quality_status_num']);
$list['quality_scores'] = serialize((array) $list['quality_scores']);
$this->add($list);
array_push($insertArr, $list);
}
}
/**
* 根据用户统计
*/
private function _getStatusUser()
{
if (is_array($this->_users)) {
$users = implode(',', $this->_users);
} else {
$users = $this->_users;
}
$addArrs = array();
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$sql = "select Id,game_type,question_type,source,operator_id,vip_level,evaluation_status,evaluation_desc,create_time from {$this->_modelWorkOrder->tName()} where create_time between {$this->_statsTime['start']} and {$this->_statsTime['end']} and owner_user_id in (" . $users . ")";
$gameType = NULL;
if ($this->_gameType) {
if (is_array($this->_gameType)) {
$gameType = implode(',', $this->_gameType);
}
$sql .= " and game_type in ({$gameType})";
}
$workOrderList = $this->_modelWorkOrder->select($sql);
if ($workOrderList) {
//1游戏BUG
//2游戏设置不满意
//3回复不清晰
//4回复错误
//5客服服务态度恶劣
//6其他
$evaluationDesc = array(1 => 32, 2 => 32, 3 => 3, 4 => 3, 5 => 3, 6 => 32, '' => 3);
//32扩展为游戏差评、3保留为服务差评
foreach ($workOrderList as $list) {
$addArrs['game_type_num'][$list['game_type']]++;
$addArrs['question_type_num'][$list['question_type']]++;
$addArrs['source_num'][$list['source']]++;
$addArrs['operator_num'][$list['operator_id']]++;
$addArrs['vip_level_num'][$list['vip_level']]++;
//对差评进行扩展
if ($list['evaluation_status'] == 3) {
$addArrs['evaluation_num'][$evaluationDesc[$list['evaluation_desc']]]++;
$addArrs['evaluation_desc_num'][$list['evaluation_desc']]++;
} else {
$addArrs['evaluation_num'][$list['evaluation_status']]++;
}
// $addArrs['evaluation_num'][$list['evaluation_status']]++;
// if ($list['evaluation_desc'])$addArrs['evaluation_desc_num'][$list['evaluation_desc']]++;
}
$isEvNum = $addArrs['evaluation_num'][1] + $addArrs['evaluation_num'][2] + $addArrs['evaluation_num'][3] + $addArrs['evaluation_num'][32];
$addArrs['evaluation_num']['satisfaction'] = $addArrs['evaluation_num'][1] / ($isEvNum - $addArrs['evaluation_num'][32]) * 100;
//服务满意度
$totalEvNum = $addArrs['evaluation_num'][0] + $isEvNum;
$addArrs['evaluation_num']['ev_percentage'] = $isEvNum / $totalEvNum * 100;
//评价率
}
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$sql = "select Id,is_quality,is_timeout,create_time from {$this->_modelWorkOrderQa->tName()} where create_time between {$this->_statsTime['start']} and {$this->_statsTime['end']} and qa=1 and user_id in (" . $users . ")";
if ($gameType) {
$sql .= " and game_type_id in ({$gameType})";
}
$workOrderQaList = $this->_modelWorkOrderQa->select($sql);
if ($workOrderQaList) {
foreach ($workOrderQaList as $list) {
$list['is_quality'] = $list['is_quality'] ? '1' : '0';
$addArrs['reply_quality_num'][$list['is_quality']]++;
//总数,被质检增加
if ($list['is_timeout'] != null) {
$addArrs['reply_timeout_num'][$list['is_timeout']]++;
//总数超时,增加
}
}
}
$this->_modelQuality = $this->_getGlobalData('Model_Quality', 'object');
$sql = "select option_id,status,scores from {$this->_modelQuality->tName()} where quality_time between {$this->_statsTime['start']} and {$this->_statsTime['end']} and (quality_user_id in ({$users}) or reply_user_id in ({$users})) ";
if ($gameType) {
$sql .= " and game_type_id in ({$gameType})";
}
$qualityList = $this->_modelQuality->select($sql);
if ($qualityList) {
foreach ($qualityList as $list) {
$addArrs['quality_option_num'][$list['option_id']]++;
$addArrs['quality_status_num'][$list['status']]++;
if ($list['scores'] > 0) {
$addArrs['quality_scores']['bonus'] += $list['scores'];
$addArrs['quality_scores']['bonus_num']++;
} elseif ($list['scores'] < 0) {
$addArrs['quality_scores']['deeduction'] += $list['scores'];
$addArrs['quality_scores']['deeduction_num']++;
}
}
}
foreach ($addArrs as $key => &$list) {
$list['game_type_num'] = (array) $list['game_type_num'];
$list['question_type_num'] = (array) $list['question_type_num'];
$list['source_num'] = (array) $list['source_num'];
$list['operator_num'] = (array) $list['operator_num'];
$list['vip_level_num'] = (array) $list['vip_level_num'];
$list['evaluation_num'] = (array) $list['evaluation_num'];
$list['reply_quality_num'] = (array) $list['reply_quality_num'];
$list['reply_timeout_num'] = (array) $list['reply_timeout_num'];
$list['quality_option_num'] = (array) $list['quality_option_num'];
$list['quality_status_num'] = (array) $list['quality_status_num'];
$list['quality_scores'] = (array) $list['quality_scores'];
}
return $addArrs;
}
/**
* 详细统计
* @param array $date
* @param array $users
*/
public function statsDetail($date, $users, $gameIds = NULL, $operators = null)
{
#------获取工单总数统计------#
$sql = "select evaluation_status,evaluation_desc,create_time,owner_user_id,is_verify,status from {$this->tName()} where create_time between {$date['start']} and {$date['end']} and owner_user_id in (" . implode(',', $users) . ")";
if ($gameIds) {
if (is_array($gameIds)) {
$gameIds = implode(',', $gameIds);
}
$sql .= " and game_type in ({$gameIds})";
}
if ($operators) {
if (is_array($operators)) {
$operators = implode(',', $operators);
}
$sql .= " and operator_id in ({$operators})";
}
// echo "<p>".$sql;
$dataList = $this->select($sql);
if ($dataList) {
$evArr = array();
//1游戏BUG
//2游戏设置不满意
//3回复不清晰
//4回复错误
//5客服服务态度恶劣
//6其他
$evaluationDesc = array(1 => 32, 2 => 32, 3 => 3, 4 => 3, 5 => 3, 6 => 32, '' => 3);
//32扩展为游戏差评、3保留为服务差评
$workOrderList = array();
foreach ($dataList as $list) {
$workOrderList['total']['total']['total']++;
// $workOrderList['total']['total']['ev_'.$list['evaluation_status']]++;
$workOrderList['total'][date('Y-m-d', $list['create_time'])]['total']++;
// $workOrderList['total'][date('Y-m-d',$list['create_time'])]['ev_'.$list['evaluation_status']]++;
if ($list['is_verify'] && in_array($list['status'], array(3, 4))) {
$workOrderList['total']['total']['verify']++;
$workOrderList['total'][date('Y-m-d', $list['create_time'])]['verify']++;
$workOrderList[$list['owner_user_id']]['total']['verify']++;
$workOrderList[$list['owner_user_id']][date('Y-m-d', $list['create_time'])]['verify']++;
}
$workOrderList[$list['owner_user_id']]['total']['total']++;
// $workOrderList[$list['owner_user_id']]['total']['ev_'.$list['evaluation_status']]++;
$workOrderList[$list['owner_user_id']][date('Y-m-d', $list['create_time'])]['total']++;
// $workOrderList[$list['owner_user_id']][date('Y-m-d',$list['create_time'])]['ev_'.$list['evaluation_status']]++;
//对差评进行扩展
if ($list['evaluation_status'] == 3) {
$tmpEv = $evaluationDesc[$list['evaluation_desc']];
$workOrderList['total']['total']['ev_' . $tmpEv]++;
$workOrderList[$list['owner_user_id']]['total']['ev_' . $tmpEv]++;
$workOrderList['total'][date('Y-m-d', $list['create_time'])]['ev_' . $tmpEv]++;
$workOrderList[$list['owner_user_id']][date('Y-m-d', $list['create_time'])]['ev_' . $tmpEv]++;
} else {
$workOrderList['total']['total']['ev_' . $list['evaluation_status']]++;
$workOrderList[$list['owner_user_id']]['total']['ev_' . $list['evaluation_status']]++;
$workOrderList['total'][date('Y-m-d', $list['create_time'])]['ev_' . $list['evaluation_status']]++;
$workOrderList[$list['owner_user_id']][date('Y-m-d', $list['create_time'])]['ev_' . $list['evaluation_status']]++;
}
}
}
$allDay = Tools::getdateArr($date['start'], $date['end']);
foreach ($users as $user) {
foreach ($allDay as $key => $value) {
if (!isset($workOrderList['total'][$key])) {
$workOrderList['total'][$key] = array();
}
if (!isset($workOrderList[$user][$key])) {
$workOrderList[$user][$key] = array();
}
}
krsort($workOrderList[$user]);
}
krsort($workOrderList['total']);
#------获取工单总数统计------#
#------获取回复总记录数------#
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$sql = "select is_timeout,user_id,create_time from {$this->_modelWorkOrderQa->tName()} where create_time between {$date['start']} and {$date['end']} and qa=1 and user_id in (" . implode(',', $users) . ")";
if ($gameIds) {
$sql .= " and game_type_id in ({$gameIds})";
}
if ($operators) {
if (is_array($operators)) {
$operators = implode(',', $operators);
}
$sql .= " and operator_id in ({$operators})";
}
// echo "<p>".$sql;
$dataList = $this->_modelWorkOrderQa->select($sql);
if ($dataList) {
$qaList = array();
foreach ($dataList as $list) {
$qaList['total']['total']['total_reply']++;
$qaList['total']['total']['timeout_' . $list['is_timeout']]++;
$qaList['total'][date('Y-m-d', $list['create_time'])]['total_reply']++;
$qaList['total'][date('Y-m-d', $list['create_time'])]['timeout_' . $list['is_timeout']]++;
$qaList[$list['user_id']]['total']['total_reply']++;
$qaList[$list['user_id']]['total']['timeout_' . $list['is_timeout']]++;
$qaList[$list['user_id']][date('Y-m-d', $list['create_time'])]['total_reply']++;
$qaList[$list['user_id']][date('Y-m-d', $list['create_time'])]['timeout_' . $list['is_timeout']]++;
}
}
$allDay = Tools::getdateArr($date['start'], $date['end']);
foreach ($users as $user) {
foreach ($allDay as $key => $value) {
if (!isset($qaList['total'][$key])) {
$qaList['total'][$key] = array();
}
if (!isset($qaList[$user][$key])) {
$qaList[$user][$key] = array();
}
}
krsort($qaList[$user]);
}
krsort($qaList['total']);
#------获取回复总记录数------#
#------质检统计------#
$this->_modelQuality = $this->_getGlobalData('Model_Quality', 'object');
$sql = "select quality_user_id,reply_user_id,scores,quality_time from {$this->_modelQuality->tName()} where quality_time between {$date['start']} and {$date['end']} and (quality_user_id in (" . implode(',', $users) . ") or reply_user_id in (" . implode(',', $users) . ")) ";
if ($gameIds) {
$sql .= " and game_type_id in ({$gameIds})";
}
if ($operators) {
$sql .= " and operator_id in ({$operators})";
}
// echo "<p>".$sql;
$dataList = $this->_modelQuality->select($sql);
if ($dataList) {
$qualityList = array();
foreach ($dataList as $list) {
$qualityList['total']['total']['total_quality']++;
$qualityList['total'][date('Y-m-d', $list['quality_time'])]['total_quality']++;
$qualityList['total']['total']['quality_num']++;
$qualityList['total']['total']['reply_num']++;
$qualityList['total'][date('Y-m-d', $list['quality_time'])]['quality_num']++;
$qualityList['total'][date('Y-m-d', $list['quality_time'])]['reply_num']++;
$qualityList[$list['quality_user_id']]['total']['quality_num']++;
//质检回复量
$qualityList[$list['quality_user_id']][date('Y-m-d', $list['quality_time'])]['quality_num']++;
$qualityList[$list['reply_user_id']]['total']['reply_num']++;
//被质检回复量
$qualityList[$list['reply_user_id']][date('Y-m-d', $list['quality_time'])]['reply_num']++;
if ($list['scores'] > 0) {
$qualityList['total']['total']['bonus_num']++;
$qualityList['total']['total']['bonus'] += $list['scores'];
$qualityList['total'][date('Y-m-d', $list['quality_time'])]['bonus_num']++;
$qualityList['total'][date('Y-m-d', $list['quality_time'])]['bonus'] += $list['scores'];
$qualityList[$list['reply_user_id']]['total']['bonus_num']++;
$qualityList[$list['reply_user_id']]['total']['bonus'] += $list['scores'];
$qualityList[$list['reply_user_id']][date('Y-m-d', $list['quality_time'])]['bonus_num']++;
$qualityList[$list['reply_user_id']][date('Y-m-d', $list['quality_time'])]['bonus'] += $list['scores'];
} elseif ($list['scores'] < 0) {
$qualityList['total']['total']['deduction_num']++;
$qualityList['total']['total']['deduction'] += $list['scores'];
$qualityList['total'][date('Y-m-d', $list['quality_time'])]['deduction_num']++;
$qualityList['total'][date('Y-m-d', $list['quality_time'])]['deduction'] += $list['scores'];
$qualityList[$list['reply_user_id']]['total']['deduction_num']++;
$qualityList[$list['reply_user_id']]['total']['deduction'] += $list['scores'];
$qualityList[$list['reply_user_id']][date('Y-m-d', $list['quality_time'])]['deduction_num']++;
$qualityList[$list['reply_user_id']][date('Y-m-d', $list['quality_time'])]['deduction'] += $list['scores'];
}
}
}
$allDay = Tools::getdateArr($date['start'], $date['end']);
foreach ($users as $user) {
foreach ($allDay as $key => $value) {
if (!isset($qualityList['total'][$key])) {
$qualityList['total'][$key] = array();
}
if (!isset($qualityList[$user][$key])) {
$qualityList[$user][$key] = array();
}
}
krsort($qualityList[$user]);
}
krsort($qualityList['total']);
#------质检统计------#
#------BUGLIST------#
$this->_modelVerify = $this->_getGlobalData('Model_Verify', 'object');
$sql = "select user_id,finish_user_id,create_time from {$this->_modelVerify->tName()} where create_time between {$date['start']} and {$date['end']} and (user_id in (" . implode(',', $users) . ") or finish_user_id in (" . implode(',', $users) . "))";
if ($gameIds) {
$sql .= " and game_type_id in ({$gameIds})";
}
if ($operators) {
$sql .= " and operator_id in ({$operators})";
}
// echo "<p>".$sql;
$dataList = $this->_modelVerify->select($sql);
if ($dataList) {
$bugList = array();
foreach ($dataList as $list) {
$curTime = date('Y-m-d', $list['create_time']);
$bugList['total']['total']['submit']++;
$bugList['total'][$curTime]['submit']++;
$bugList[$list['user_id']]['total']['submit']++;
$bugList[$list['user_id']][$curTime]['submit']++;
if ($list['finish_user_id']) {
$bugList['total']['total']['finish']++;
$bugList['total'][$curTime]['finish']++;
$bugList[$list['finish_user_id']]['total']['finish']++;
$bugList[$list['finish_user_id']][$curTime]['finish']++;
}
}
}
$allDay = Tools::getdateArr($date['start'], $date['end']);
foreach ($users as $user) {
foreach ($allDay as $key => $value) {
if (!isset($bugList['total'][$key])) {
$bugList['total'][$key] = array();
}
if (!isset($bugList[$user][$key])) {
$bugList[$user][$key] = array();
}
}
krsort($bugList[$user]);
}
krsort($bugList['total']);
#------BUGLIST------#
$arrayList = array();
$arrayList['total'] = array_merge_recursive($workOrderList['total'], $qaList['total'], $qualityList['total'], $bugList['total']);
foreach ($users as $user) {
$arrayList[$user] = array_merge_recursive($workOrderList[$user], $qaList[$user], $qualityList[$user], $bugList[$user]);
}
return $arrayList;
}
/**
* 未发送致服务器的回复
* @todo 新增动作
*/
public function actionNotSendReply()
{
#------初始化------#
$this->_loadCore('Help_Page');
$this->_loadCore('Help_SqlSearch');
$helpSqlSearch = new Help_SqlSearch();
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$qualityStatus = $this->_getGlobalData('quality_status');
$qualityOptions = $this->_getGlobalData('quality_options');
$gameTypes = $this->_getGlobalData('game_type');
$gameTypes = Model::getTtwoArrConvertOneArr($gameTypes, 'Id', 'name');
#------初始化------#
$selected = array();
//模板默认值
$users = $this->_getGlobalData('user');
$helpSqlSearch->set_tableName($this->_modelWorkOrderQa->tName());
$helpSqlSearch->set_conditions('qa=1');
if ($_REQUEST['game_type_id']) {
$helpSqlSearch->set_conditions("game_type_id={$_REQUEST['game_type_id']}");
$selected['game_type_id'] = $_REQUEST['game_type_id'];
}
if ($_REQUEST['reply_user_id'] != '') {
$helpSqlSearch->set_conditions("user_id={$_REQUEST['reply_user_id']}");
$selected['reply_user_id'] = $_REQUEST['reply_user_id'];
}
if ($_REQUEST['start_time'] && $_REQUEST['end_time']) {
$startTime = strtotime($_REQUEST['start_time']);
$endTime = strtotime($_REQUEST['end_time']);
$helpSqlSearch->set_conditions("create_time between {$startTime} and {$endTime}");
$selected['start_time'] = $_REQUEST['start_time'];
$selected['end_time'] = $_REQUEST['end_time'];
}
$helpSqlSearch->set_conditions('content like \'<em>%\' ');
$helpSqlSearch->set_orderBy('create_time desc');
$helpSqlSearch->setPageLimit($_GET['page']);
$allConditions = $helpSqlSearch->get_conditions();
//返回所有条件
$helpPage = new Help_Page(array('total' => $this->_modelWorkOrderQa->findCount($allConditions), 'perpage' => PAGE_SIZE));
$sql = $helpSqlSearch->createSql();
$dataList = $this->_modelWorkOrderQa->select($sql);
if ($dataList) {
Tools::import('Util_FontColor');
foreach ($dataList as &$value) {
$value['word_game_type_id'] = $gameTypes[$value['game_type_id']];
$value['word_is_quality'] = $value['is_quality'] ? $users[$value['is_quality']]['nick_name'] : '<font color="#666666">未质检</font>';
$value['word_reply_name'] = $users[$value['user_id']]['nick_name'];
$value['create_time'] = date('Y-m-d H:i:s', $value['create_time']);
$value['last_reply_time'] = date('Y-m-d H:i:s', $value['last_reply_time']);
$value['url_detail'] = Tools::url('QualityCheck', 'Dialog', array('Id' => $value['work_order_id'], 'game_type_id' => $value['game_type_id'], 'operator_id' => $value['operator_id']));
$value['content'] = strip_tags($value['content']);
}
$this->_view->assign('dataList', $dataList);
}
$gameTypes[''] = '所有';
$this->_view->assign('gameTypes', $gameTypes);
$this->_view->assign('users', $users);
$this->_view->assign('selected', $selected);
$this->_view->assign('pageBox', $helpPage->show());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
/**
* 回复列表
*/
public function actionReplyIndex()
{
$selected = array();
$this->_loadCore('Help_SqlSearch');
$helpSqlSearch = new Help_SqlSearch();
$timeOutArr = array(0 => Tools::getLang('NOT_TIMEOUT', 'Common'), 1 => Tools::getLang('TIMEOUT', 'Common'), '' => Tools::getLang('ALL', 'Common'));
$gameTypes = $this->_getGlobalData('game_type');
$gameTypes = Model::getTtwoArrConvertOneArr($gameTypes, 'Id', 'name');
$gameTypes[''] = Tools::getLang('ALL', 'Common');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$operatorList[''] = Tools::getLang('ALL', 'Common');
$userIndex = $this->_getGlobalData('user_index_id');
$helpSqlSearch->set_tableName($this->_modelWorkOrderQa->tName());
if ($_GET['game_type_id'] != '') {
$_GET['game_type_id'] = Tools::coerceInt($_GET['game_type_id']);
$helpSqlSearch->set_conditions("game_type_id={$_GET['game_type_id']}");
$selected['game_type_id'] = $_GET['game_type_id'];
}
if ($_GET['operator_id'] != '') {
$_GET['operator_id'] = Tools::coerceInt($_GET['operator_id']);
$helpSqlSearch->set_conditions("operator_id={$_GET['operator_id']}");
$selected['operator_id'] = $_GET['operator_id'];
}
if ($_GET['user_id']) {
$_GET['user_id'] = Tools::coerceInt($_GET['user_id']);
$helpSqlSearch->set_conditions("user_id={$_GET['user_id']}");
$selected['user_id'] = $_GET['user_id'];
} else {
$helpSqlSearch->set_conditions("user_id!=0");
}
if ($_GET['start_time'] && $_GET['end_time']) {
$selected['start_time'] = $_GET['start_time'];
$selected['end_time'] = $_GET['end_time'];
$helpSqlSearch->set_conditions("create_time between " . strtotime($_GET['start_time']) . " and " . strtotime($_GET['end_time']));
}
$helpSqlSearch->set_orderBy('create_time desc');
$helpSqlSearch->setPageLimit($_GET['page'], PAGE_SIZE);
$conditions = $helpSqlSearch->get_conditions();
$sql = $helpSqlSearch->createSql();
$dataList = $this->_modelWorkOrderQa->select($sql);
if ($dataList) {
$this->_loadCore('Help_Page');
$helpPage = new Help_Page(array('total' => $this->_modelWorkOrderQa->findCount($conditions), 'perpage' => PAGE_SIZE));
$this->_view->assign('pageBox', $helpPage->show());
foreach ($dataList as &$list) {
$list['word_game_type_id'] = $gameTypes[$list['game_type_id']];
$list['word_operator_id'] = $operatorList[$list['operator_id']];
$list['word_time_out'] = $timeOutArr[$list['is_timeout']];
$list['word_user_id'] = $userIndex[$list['user_id']];
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time']);
$list['url_detail'] = Tools::url(CONTROL, 'Detail', array('Id' => $list['work_order_id']));
}
$this->_view->assign('dataList', $dataList);
}
$this->_view->assign('selected', $selected);
$this->_view->assign('gameTypes', $gameTypes);
$this->_view->assign('operatorList', $operatorList);
$this->_view->assign('timeOutArr', $timeOutArr);
$this->_view->assign('users', $userIndex);
$this->_utilMsg->createNavBar();
$this->_view->display();
}