Exemplo n.º 1
0
 /**
  * Routes an email to the correct issue.
  *
  * @param   string $full_message The full email message, including headers
  * @param   integer $email_account_id The ID of the email account this email should be routed too. If empty this method will try to figure it out
  */
 function route_emails($full_message, $email_account_id = 0)
 {
     global $HTTP_POST_VARS;
     // save the full message for logging purposes
     Support::saveRoutedEmail($full_message);
     if (preg_match("/^(boundary=).*/m", $full_message)) {
         $pattern = "/(Content-Type: multipart\\/)(.+); ?\r?\n(boundary=)(.*)\$/im";
         $replacement = '$1$2; $3$4';
         $full_message = preg_replace($pattern, $replacement, $full_message);
     }
     // associate routed emails to the internal system account
     $sys_account = User::getNameEmail(APP_SYSTEM_USER_ID);
     $associated_user = $sys_account['usr_email'];
     // need some validation here
     if (empty($full_message)) {
         return array(66, "Error: The email message was empty.\n");
     }
     if (empty($associated_user)) {
         return array(78, "Error: The associated user for the email routing interface needs to be set.\n");
     }
     //
     // DON'T EDIT ANYTHING BELOW THIS LINE
     //
     // remove the reply-to: header
     if (preg_match("/^(reply-to:).*/im", $full_message)) {
         $full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
     }
     // check for magic cookie
     if (Mail_API::hasMagicCookie($full_message)) {
         // strip the magic cookie
         $full_message = Mail_API::stripMagicCookie($full_message);
         $has_magic_cookie = true;
     } else {
         $has_magic_cookie = false;
     }
     Auth::createFakeCookie(APP_SYSTEM_USER_ID);
     // check if the email routing interface is even supposed to be enabled
     $setup = Setup::load();
     if ($setup['email_routing']['status'] != 'enabled') {
         return array(78, "Error: The email routing interface is disabled.\n");
     }
     $prefix = $setup['email_routing']['address_prefix'];
     // escape plus signs so '*****@*****.**' becomes a valid routing address
     $prefix = str_replace('+', '\\+', $prefix);
     $mail_domain = quotemeta($setup['email_routing']['address_host']);
     $mail_domain_alias = quotemeta(@$setup['email_routing']['host_alias']);
     if (!empty($mail_domain_alias)) {
         $mail_domain = "(?:" . $mail_domain . "|" . $mail_domain_alias . ")";
     }
     if (empty($prefix)) {
         return array(78, "Error: Please configure the email address prefix.\n");
     }
     if (empty($mail_domain)) {
         return array(78, "Error: Please configure the email address domain.\n");
     }
     $structure = Mime_Helper::decode($full_message, true, true);
     // find which issue ID this email refers to
     @preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['to'], $matches);
     @($issue_id = $matches[1]);
     // validation is always a good idea
     if (empty($issue_id)) {
         // we need to try the Cc header as well
         @preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['cc'], $matches);
         if (!empty($matches[1])) {
             $issue_id = $matches[1];
         } else {
             return array(65, "Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.\n");
         }
     }
     if (empty($email_account_id)) {
         $issue_prj_id = Issue::getProjectID($issue_id);
         if (empty($issue_prj_id)) {
             return array(65, "Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.\n");
         }
         $email_account_id = Email_Account::getEmailAccount($issue_prj_id);
     }
     if (empty($email_account_id)) {
         return array(78, "Error: Please provide the email account ID.\n");
     }
     $body = Mime_Helper::getMessageBody($structure);
     // hack for clients that set more then one from header
     if (is_array($structure->headers['from'])) {
         $structure->headers['from'] = $structure->headers['from'][0];
     }
     // associate the email to the issue
     $parts = array();
     Mime_Helper::parse_output($structure, $parts);
     // get the sender's email address
     $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
     // strip out the warning message sent to staff users
     if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
         $full_message = Mail_API::stripWarningMessage($full_message);
         $body = Mail_API::stripWarningMessage($body);
     }
     $prj_id = Issue::getProjectID($issue_id);
     Auth::createFakeCookie(APP_SYSTEM_USER_ID, $prj_id);
     $staff_emails = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer'));
     $staff_emails = array_map('strtolower', $staff_emails);
     // only allow staff users to use the magic cookie
     if (!in_array($sender_email, array_values($staff_emails))) {
         $has_magic_cookie = false;
     }
     if (Mime_Helper::hasAttachments($full_message)) {
         $has_attachments = 1;
     } else {
         $has_attachments = 0;
     }
     // remove certain CC addresses
     if (!empty($structure->headers['cc']) && @$setup['smtp']['save_outgoing_email'] == 'yes') {
         $ccs = explode(",", @$structure->headers['cc']);
         for ($i = 0; $i < count($ccs); $i++) {
             if (Mail_API::getEmailAddress($ccs[$i]) == $setup['smtp']['save_address']) {
                 unset($ccs[$i]);
             }
         }
         @($structure->headers['cc'] = join(', ', $ccs));
     }
     // Remove excess Re's
     @($structure->headers['subject'] = Mail_API::removeExcessRe(@$structure->headers['subject'], true));
     $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
     // automatically associate this incoming email with a customer
     if (Customer::hasCustomerIntegration($prj_id)) {
         if (!empty($structure->headers['from'])) {
             list($customer_id, ) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
             if (!empty($customer_id)) {
                 $t['customer_id'] = $customer_id;
             }
         }
     }
     if (empty($t['customer_id'])) {
         $t['customer_id'] = "NULL";
     }
     if (!$has_magic_cookie && Support::blockEmailIfNeeded($t)) {
         return true;
     }
     // re-write Threading headers if needed
     list($t['full_email'], $t['headers']) = Mail_API::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], "email");
     $res = Support::insertEmail($t, $structure, $sup_id);
     if ($res != -1) {
         Support::extractAttachments($issue_id, $full_message);
         // notifications about new emails are always external
         $internal_only = false;
         $assignee_only = false;
         // special case when emails are bounced back, so we don't want a notification to customers about those
         if (Notification::isBounceMessage($sender_email)) {
             // broadcast this email only to the assignees for this issue
             $internal_only = true;
             $assignee_only = true;
         }
         Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
         // try to get usr_id of sender, if not, use system account
         $usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($structure->headers['from']));
         if (!$usr_id) {
             $usr_id = APP_SYSTEM_USER_ID;
         }
         // mark this issue as updated
         if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
             Issue::markAsUpdated($issue_id, 'customer action');
         } else {
             if (!empty($usr_id) && User::getRoleByUser($usr_id, $prj_id) > User::getRoleID('Customer')) {
                 Issue::markAsUpdated($issue_id, 'staff response');
             } else {
                 Issue::markAsUpdated($issue_id, 'user response');
             }
         }
         // log routed email
         History::add($issue_id, $usr_id, History::getTypeID('email_routed'), "Email routed from " . $structure->headers['from']);
     }
     return true;
 }