$var = array();
$deptId = 0;
$name = trim($from->personal, '"');
if ($from->comment && $from->comment[0]) {
$name .= ' (' . $from->comment[0] . ')';
}
$subj = utf8_encode($parser->getSubject());
if (!($body = Format::stripEmptyLines($parser->getBody())) && $subj) {
$body = $subj;
}
$var['mid'] = $parser->getMessageId();
$var['email'] = $from->mailbox . '@' . $from->host;
$var['name'] = $name ? utf8_encode($name) : $var['email'];
$var['emailId'] = $emailId ? $emailId : $cfg->getDefaultEmailId();
$var['subject'] = $subj ? $subj : '[No Subject]';
$var['message'] = utf8_encode(Format::stripEmptyLines($body));
$var['header'] = $parser->getHeader();
$var['priorityId'] = $cfg->useEmailPriority() ? $parser->getPriority() : 0;
$ticket = null;
if (preg_match("[[#][0-9]{1,10}]", $var['subject'], $regs)) {
$extid = trim(preg_replace("/[^0-9]/", "", $regs[0]));
$ticket = new Ticket(Ticket::getIdByExtId($extid));
//Allow mismatched emails?? For now hell NO.
if (!is_object($ticket) || strcasecmp($ticket->getEmail(), $var['email'])) {
$ticket = null;
}
}
$errors = array();
$msgid = 0;
if (!$ticket) {
//New tickets...
function createTicket($mid)
{
global $ost;
if (!($mailinfo = $this->getHeaderInfo($mid))) {
return false;
}
//Make sure the email is NOT already fetched... (undeleted emails)
if ($mailinfo['mid'] && ($id = Ticket::getIdByMessageId(trim($mailinfo['mid']), $mailinfo['email']))) {
return true;
}
//Reporting success so the email can be moved or deleted.
//Is the email address banned?
if ($mailinfo['email'] && EmailFilter::isBanned($mailinfo['email'])) {
//We need to let admin know...
$ost->logWarning('Ticket denied', 'Banned email - ' . $mailinfo['email']);
return true;
//Report success (moved or delete)
}
$emailId = $this->getEmailId();
$var['name'] = $this->mime_decode($mailinfo['name']);
$var['email'] = $mailinfo['email'];
$var['subject'] = $mailinfo['subject'] ? $this->mime_decode($mailinfo['subject']) : '[No Subject]';
$var['message'] = Format::stripEmptyLines($this->getBody($mid));
$var['header'] = $this->getHeader($mid);
$var['emailId'] = $emailId ? $emailId : $ost->getConfig()->getDefaultEmailId();
//ok to default?
$var['name'] = $var['name'] ? $var['name'] : $var['email'];
//No name? use email
$var['mid'] = $mailinfo['mid'];
if (!$var['message']) {
//An email with just attachments can have empty body.
$var['message'] = '(EMPTY)';
}
if ($ost->getConfig()->useEmailPriority()) {
$var['priorityId'] = $this->getPriority($mid);
}
$ticket = null;
$newticket = true;
//Check the subject line for possible ID.
if ($var['subject'] && preg_match("[[#][0-9]{1,10}]", $var['subject'], $regs)) {
$tid = trim(preg_replace("/[^0-9]/", "", $regs[0]));
//Allow mismatched emails?? For now NO.
if (!($ticket = Ticket::lookupByExtId($tid)) || strcasecmp($ticket->getEmail(), $var['email'])) {
$ticket = null;
}
}
$errors = array();
if ($ticket) {
if (!($msgid = $ticket->postMessage($var['message'], 'Email', $var['mid'], $var['header']))) {
return false;
}
} elseif ($ticket = Ticket::create($var, $errors, 'Email')) {
$msgid = $ticket->getLastMsgId();
} else {
//TODO: Log error..
return null;
}
//Save attachments if any.
if ($msgid && $ost->getConfig()->allowEmailAttachments() && ($struct = imap_fetchstructure($this->mbox, $mid)) && $struct->parts && ($attachments = $this->getAttachments($struct))) {
//We're just checking the type of file - not size or number of attachments...
// Restrictions are mainly due to PHP file uploads limitations
foreach ($attachments as $a) {
if ($ost->isFileTypeAllowed($a['name'], $a['mime'])) {
$file = array('name' => $a['name'], 'type' => $a['mime'], 'data' => $this->decode($a['encoding'], imap_fetchbody($this->mbox, $mid, $a['index'])));
$ticket->saveAttachment($file, $msgid, 'M');
} else {
//This should be really a comment on message - NoT an internal note.
//TODO: support comments on Messages and Responses.
$error = sprintf('Attachment %s [%s] rejected because of file type', $a['name'], $a['mime']);
$ticket->postNote('Email Attachment Rejected', $error, false);
$ost->logDebug('Email Attachment Rejected (Ticket #' . $ticket->getExtId() . ')', $error);
}
}
}
return $ticket;
}
function createTicket($mid,$emailid=0){
global $cfg;
$mailinfo=$this->getHeaderInfo($mid);
//Make sure the email is NOT one of the undeleted emails.
if($mailinfo['mid'] && ($id=Ticket::getIdByMessageId(trim($mailinfo['mid']),$mailinfo['from']['email']))){
//TODO: Move emails to a fetched folder when delete is false??
return false;
}
$var['name']=$this->mime_decode($mailinfo['from']['name']);
$var['email']=$mailinfo['from']['email'];
$var['subject']=$mailinfo['subject']?$this->mime_decode($mailinfo['subject']):'[No Subject]';
$var['message']=Format::stripEmptyLines($this->getBody($mid));
$var['header']=$this->getHeader($mid);
$var['emailId']=$emailid?$emailid:$cfg->getDefaultEmailId(); //ok to default?
$var['name']=$var['name']?$var['name']:$var['email']; //No name? use email
$var['mid']=$mailinfo['mid'];
if($cfg->useEmailPriority())
$var['pri']=$this->getPriority($mid);
$ticket=null;
$newticket=true;
//Check the subject line for possible ID.
if(preg_match ("[[#][0-9]{1,10}]",$var['subject'],$regs)) {
$extid=trim(preg_replace("/[^0-9]/", "", $regs[0]));
$ticket= new Ticket(Ticket::getIdByExtId($extid));
//Allow mismatched emails?? For now NO.
if(!$ticket || strcasecmp($ticket->getEmail(),$var['email']))
$ticket=null;
}
$errors=array();
if(!$ticket) {
if(!($ticket=Ticket::create($var,$errors,'Email')) || $errors)
return null;
$msgid=$ticket->getLastMsgId();
}else{
$message=$var['message'];
//Strip quoted reply...TODO: figure out how mail clients do it without special tag..
if($cfg->stripQuotedReply() && ($tag=$cfg->getReplySeparator()) && strpos($var['message'],$tag))
list($message)=split($tag,$var['message']);
$msgid=$ticket->postMessage($message,'Email',$var['mid'],$var['header']);
}
//Save attachments if any.
if($msgid && $cfg->allowEmailAttachments()){
if(($struct = imap_fetchstructure($this->mbox,$mid)) && $struct->parts) {
if($ticket->getLastMsgId()!=$msgid)
$ticket->setLastMsgId($msgid);
$this->saveAttachments($ticket,$mid,$struct);
}
}
return $ticket;
}
$var = array();
$deptId = 0;
$name = trim($from->personal, '"');
if ($from->comment && $from->comment[0]) {
$name .= ' (' . $from->comment[0] . ')';
}
$subj = mb_convert_encoding($parser->getSubject(), "UTF-8");
if (!($body = Format::stripEmptyLines($parser->getBody())) && $subj) {
$body = $subj;
}
$var['mid'] = $parser->getMessageId();
$var['email'] = $from->mailbox . '@' . $from->host;
$var['name'] = $name ? mb_convert_encoding($name, "UTF-8") : $var['email'];
$var['emailId'] = $emailId ? $emailId : $cfg->getDefaultEmailId();
$var['subject'] = $subj ? $subj : '[No Subject]';
$var['message'] = mb_convert_encoding(Format::stripEmptyLines($body), "UTF-8");
$var['header'] = $parser->getHeader();
$var['pri'] = $cfg->useEmailPriority() ? $parser->getPriority() : 0;
$ticket = null;
if (preg_match("[[#][0-9]{1,10}]", $var['subject'], $regs)) {
$extid = trim(preg_replace("/[^0-9]/", "", $regs[0]));
$ticket = new Ticket(Ticket::getIdByExtId($extid));
//Allow mismatched emails?? For now hell NO.
if (!is_object($ticket) || strcasecmp($ticket->getEmail(), $var['email'])) {
$ticket = null;
}
}
$errors = array();
$msgid = 0;
if (!$ticket) {
//New tickets...
if ($emailId = Email::getIdByEmail($ccaddr->mailbox . '@' . $ccaddr->host)) {
break;
}
}
}
//TODO: Options to reject emails without a matching To address in db? May be it was Bcc? Current Policy: If you pipe, we accept policy
require_once INCLUDE_DIR . 'class.ticket.php';
//We now need this bad boy!
$var = array();
$name = trim($fromlist[0]->personal, '"');
$subj = $parser->getSubject();
$var['email'] = $fromlist[0]->mailbox . '@' . $fromlist[0]->host;
$var['name'] = $name ? $name : $var['email'];
$var['emailId'] = $emailId ? $emailId : $cfg->getDefaultEmailId();
$var['subject'] = $subj ? $subj : '[No Subject]';
$var['message'] = Format::stripEmptyLines($parser->getBody());
$var['header'] = $cfg->saveEmailHeaders() ? $parser->getHeader() : '';
//TODO: Finish
$var['pri'] = $cfg->useEmailPriority() ? $parser->getPriority() : 0;
$ticlet = null;
if (ereg("[[][#][0-9]{1,10}[]]", $var['subject'], $regs)) {
$extid = trim(preg_replace("/[^0-9]/", "", $regs[0]));
$ticket = new Ticket(Ticket::getIdByExtId($extid));
//Allow mismatched emails?? For now hell NO.
if (!is_object($ticket) || strcasecmp($ticket->getEmail(), $var['email'])) {
$ticket = null;
}
}
$errors = array();
$msgid = 0;
if (!$ticket) {
function getClean()
{
return Format::stripEmptyLines($this->body);
}
function createTicket($mid)
{
global $ost;
if (!($mailinfo = $this->getHeaderInfo($mid))) {
return false;
}
//Is the email address banned?
if ($mailinfo['email'] && TicketFilter::isBanned($mailinfo['email'])) {
//We need to let admin know...
$ost->logWarning('Ticket denied', 'Banned email - ' . $mailinfo['email'], false);
return true;
//Report success (moved or delete)
}
$vars = $mailinfo;
$vars['name'] = $this->mime_decode($mailinfo['name']);
$vars['subject'] = $mailinfo['subject'] ? $this->mime_decode($mailinfo['subject']) : '[No Subject]';
$vars['message'] = Format::stripEmptyLines($this->getBody($mid));
$vars['emailId'] = $mailinfo['emailId'] ? $mailinfo['emailId'] : $this->getEmailId();
//Missing FROM name - use email address.
if (!$vars['name']) {
$vars['name'] = $vars['email'];
}
//An email with just attachments can have empty body.
if (!$vars['message']) {
$vars['message'] = '-';
}
if ($ost->getConfig()->useEmailPriority()) {
$vars['priorityId'] = $this->getPriority($mid);
}
$ticket = null;
$newticket = true;
$errors = array();
$seen = false;
if (($thread = ThreadEntry::lookupByEmailHeaders($vars, $seen)) && ($message = $thread->postEmail($vars))) {
if (!$message instanceof ThreadEntry) {
// Email has been processed previously
return $message;
}
$ticket = $message->getTicket();
} elseif ($seen) {
// Already processed, but for some reason (like rejection), no
// thread item was created. Ignore the email
return true;
} elseif ($ticket = Ticket::create($vars, $errors, 'Email')) {
$message = $ticket->getLastMessage();
} else {
//Report success if the email was absolutely rejected.
if (isset($errors['errno']) && $errors['errno'] == 403) {
// Never process this email again!
ThreadEntry::logEmailHeaders(0, $vars['mid']);
return true;
}
# check if it's a bounce!
if ($vars['header'] && TicketFilter::isAutoBounce($vars['header'])) {
$ost->logWarning('Bounced email', $vars['message'], false);
return true;
}
//TODO: Log error..
return null;
}
//Save attachments if any.
if ($message && $ost->getConfig()->allowEmailAttachments() && ($struct = imap_fetchstructure($this->mbox, $mid)) && ($attachments = $this->getAttachments($struct))) {
foreach ($attachments as $a) {
$file = array('name' => $a['name'], 'type' => $a['type']);
//Check the file type
if (!$ost->isFileTypeAllowed($file)) {
$file['error'] = 'Invalid file type (ext) for ' . Format::htmlchars($file['name']);
} else {
//only fetch the body if necessary TODO: Make it a callback.
$file['data'] = $this->decode(imap_fetchbody($this->mbox, $mid, $a['index']), $a['encoding']);
}
$message->importAttachment($file);
}
}
return $ticket;
}
function parse($stream)
{
global $cfg;
$contents = '';
if (is_resource($stream)) {
while (!feof($stream)) {
$contents .= fread($stream, 8192);
}
} else {
$contents = $stream;
}
$parser = new Mail_Parse($contents);
if (!$parser->decode()) {
//Decode...returns false on decoding errors
return $this->err('Email parse failed [' . $parser->getError() . ']');
}
$data = array();
//FROM address: who sent the email.
if (($fromlist = $parser->getFromAddressList()) && !PEAR::isError($fromlist)) {
$from = $fromlist[0];
//Default.
foreach ($fromlist as $fromobj) {
if (!Validator::is_email($fromobj->mailbox . '@' . $fromobj->host)) {
continue;
}
$from = $fromobj;
break;
}
$data['email'] = $from->mailbox . '@' . $from->host;
$data['name'] = trim($from->personal, '"');
if ($from->comment && $from->comment[0]) {
$data['name'] .= ' (' . $from->comment[0] . ')';
}
//Use email address as name when FROM address doesn't have a name.
if (!$data['name'] && $data['email']) {
$data['name'] = $data['email'];
}
}
//TO Address:Try to figure out the email address... associated with the incoming email.
$emailId = 0;
if ($tolist = $parser->getToAddressList()) {
foreach ($tolist as $toaddr) {
if ($emailId = Email::getIdByEmail($toaddr->mailbox . '@' . $toaddr->host)) {
break;
}
}
}
//maybe we got CC'ed??
if (!$emailId && ($cclist = $parser->getCcAddressList())) {
foreach ($cclist as $ccaddr) {
if ($emailId = Email::getIdByEmail($ccaddr->mailbox . '@' . $ccaddr->host)) {
break;
}
}
}
$data['subject'] = $parser->getSubject();
$data['message'] = Format::stripEmptyLines($parser->getBody());
$data['header'] = $parser->getHeader();
$data['mid'] = $parser->getMessageId();
$data['priorityId'] = $parser->getPriority();
$data['emailId'] = $emailId;
$data['in-reply-to'] = $parser->struct->headers['in-reply-to'];
$data['references'] = $parser->struct->headers['references'];
if (($replyto = $parser->getReplyTo()) && !PEAR::isError($replyto)) {
$replyto = $replyto[0];
$data['reply-to'] = $replyto->mailbox . '@' . $replyto->host;
if ($replyto->personal) {
$data['reply-to-name'] = trim($replyto->personal, " \t\n\r\v\"");
}
}
if ($cfg && $cfg->allowEmailAttachments()) {
$data['attachments'] = $parser->getAttachments();
}
return $data;
}
