function SaveField()
{
if (!$this->ValidateUser()) {
return $this->noPermission();
}
$ticketid = FSS_Input::getInt('ticketid');
$savefield = FSS_Input::getInt('savefield');
$model = $this->getModel();
$ticket = $model->getTicket($ticketid);
$user = JFactory::getUser();
$userid = $user->get('id');
$uids = $model->getUIDS($userid);
//print_r($uids);
if (!array_key_exists($ticket['user_id'], $uids)) {
$this->ticket = $ticket;
$this->getCCInfo();
// doesnt have permission to view, check cc list
if (!array_key_exists("cc", $ticket)) {
return $this->noPermission();
}
$found = false;
foreach ($ticket['cc'] as &$user) {
if ($user['id'] == $userid) {
$found = true;
}
}
if (!$found) {
return $this->noPermission();
}
}
$this->GetTicketPerms($ticket);
if (!$ticket['can_edit']) {
return $this->noPermission();
}
$this->fields = FSSCF::GetCustomFields($ticketid, $ticket['prod_id'], $ticket['ticket_dept_id']);
list($old, $new) = FSSCF::StoreField($savefield, $ticketid, $ticket);
if ($old != $new) {
$field = FSSCF::GetField($savefield);
if ($this->CanEditField($field)) {
if ($field->type == 'checkbox') {
if ($old == "") {
$old = "No";
}
if ($old == "on") {
$old = "Yes";
}
if ($new == "") {
$new = "No";
}
if ($new == "on") {
$new = "Yes";
}
}
$this->AddTicketAuditNote($ticketid, "Custom field '" . $field->description . "' changed from '" . $old . "' to '" . $new . "'");
}
}
//FSSCF::StoreFields($this->fields, $ticketid);
// forward with what=
/*$mainframe = JFactory::getApplication();
$link = FSSRoute::_('&what=new_status=new_pri=',false);
$mainframe->redirect($link);
*/
echo "<script>parent.window.location.reload();</script>";
exit;
return true;
}
function updateCustomField($fieldid, $value, $max_permission = 3)
{
// TODO: Dont like how this works, needs the field data to be stored in the class object!
if (empty($this->fields)) {
$this->fields = FSSCF::GetCustomFields($this->id, $this->prod_id, $this->ticket_dept_id, $max_permission);
}
list($old, $new) = FSSCF::StoreField($fieldid, $this->id, $this, $value);
if ($old != $new) {
$field = FSSCF::GetField($fieldid);
if ($field->type == 'checkbox') {
if ($old == "") {
$old = "No";
}
if ($old == "on") {
$old = "Yes";
}
if ($new == "") {
$new = "No";
}
if ($new == "on") {
$new = "Yes";
}
}
$this->addAuditNote("Custom field '" . $field->description . "' changed from '" . $old . "' to '" . $new . "'");
$this->updateLastUpdated();
SupportActions::DoAction_Ticket("updateCustomField", $this, array('field_id' => $fieldid, 'old' => $old, 'new' => $new));
}
}
function &getTickets()
{
$db = JFactory::getDBO();
$user = JFactory::getUser();
$userid = $user->get('id');
$uidlist = $this->getUIDS($userid);
$tidlist = $this->getTIDS($userid);
$query = "SELECT t.*, s.title as status, s.color, u.name, au.name as assigned, u.email as useremail, u.username as username, au.email as handleremail, au.username as handlerusername, ";
$query .= " dept.title as department, cat.title as category, prod.title as product, pri.title as priority, pri.color as pricolor, ";
$query .= " grp.groupname as groupname, grp.id as group_id ";
$query .= " , pri.translation as ptl, dept.translation as dtr, s.translation as str, cat.translation as ctr, prod.translation as prtr";
$query .= " FROM #__fss_ticket_ticket as t ";
$query .= " LEFT JOIN #__fss_ticket_status as s ON t.ticket_status_id = s.id ";
$query .= " LEFT JOIN #__users as u ON t.user_id = u.id ";
$query .= " LEFT JOIN #__users as au ON t.admin_id = au.id ";
$query .= " LEFT JOIN #__fss_ticket_dept as dept ON t.ticket_dept_id = dept.id ";
$query .= " LEFT JOIN #__fss_ticket_cat as cat ON t.ticket_cat_id = cat.id ";
$query .= " LEFT JOIN #__fss_prod as prod ON t.prod_id = prod.id ";
$query .= " LEFT JOIN #__fss_ticket_pri as pri ON t.ticket_pri_id = pri.id ";
$query .= " LEFT JOIN (SELECT group_id, user_id FROM #__fss_ticket_group_members GROUP BY user_id) as mem ON t.user_id = mem.user_id ";
$query .= " LEFT JOIN #__fss_ticket_group as grp ON grp.id = mem.group_id ";
// add product, department and category
$query .= " WHERE ( t.user_id IN (" . implode(", ", $uidlist) . ") OR t.id IN (" . implode(", ", $tidlist) . ") ) ";
$query .= " AND " . SupportSource::user_list_sql();
$tickets = FSS_Input::getCmd('tickets', 'open');
if (FSS_Settings::get('support_simple_userlist_tabs')) {
$tickets = "all";
}
if (FSS_Input::getCmd('search_all')) {
$tickets = "";
}
if ($tickets == 'open') {
$allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed", true);
// tickets that arent closed
$query .= " AND ticket_status_id IN ( " . implode(", ", $allopen) . ") ";
}
if ($tickets == 'closed') {
$allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed");
// remove the archived tickets from the list to deal with
$def_archive = FSS_Ticket_Helper::GetStatusID('def_archive');
foreach ($allopen as $offset => $value) {
if ($value == $def_archive) {
unset($allopen[$offset]);
}
}
// tickets that are closed
$query .= " AND ticket_status_id IN ( " . implode(", ", $allopen) . ") ";
} else {
if ($tickets > 0) {
$statuss = SupportHelper::getStatuss(false);
$status_list = array();
$status_list[] = (int) $tickets;
foreach ($statuss as $status) {
if ($status->combine_with == (int) $tickets) {
$status_list[] = $status->id;
}
}
$query .= " AND ticket_status_id IN (" . implode(", ", $status_list) . ")";
}
}
$search = FSS_Input::getString('search');
if ($search != "") {
FSS_Helper::AllowCache();
// We have the nearly full query here, so use it to get a list of ticket ids
$db->setQuery($query);
$recs = $db->loadObjectList();
$ids = array();
$ids[] = 0;
foreach ($recs as $rec) {
$ids[] = $rec->id;
}
$mode = "";
if (FSS_Helper::contains($search, array('*', '+', '-', '<', '>', '(', ')', '~', '"'))) {
$mode = "IN BOOLEAN MODE";
}
$msgsrch = "SELECT ticket_ticket_id FROM #__fss_ticket_messages WHERE ticket_ticket_id IN (" . implode(", ", $ids) . ") AND admin < 3 AND ";
$msgsrch .= " MATCH (body) AGAINST ('" . $db->escape($search) . "' {$mode}) ";
$db->setQuery($msgsrch);
$results = $db->loadObjectList();
$ids = array();
$ids[] = 0;
foreach ($results as $rec) {
$ids[] = $rec->ticket_ticket_id;
}
// search custom fields that are set to be searched
$fields = FSSCF::GetAllCustomFields(true);
foreach ($fields as $field) {
if (!$field["basicsearch"]) {
continue;
}
if ($field['permissions'] > 1 && $field['permissions'] < 5) {
continue;
}
$fieldid = $field['id'];
if ($field['type'] == "checkbox") {
if ($search == "1") {
$search = "on";
} else {
$search = "";
}
}
if ($field['peruser']) {
continue;
}
if ($field['type'] == "plugin") {
// try to do a plugin based search
$data = array();
foreach ($field['values'] as $item) {
list($key, $value) = explode("=", $item, 2);
$data[$key] = $value;
}
if (array_key_exists("plugin", $data)) {
$plugins = FSSCF::get_plugins();
if (array_key_exists($data['plugin'], $plugins)) {
$po = $plugins[$data['plugin']];
if (method_exists($po, "Search")) {
$res = $po->Search($data['plugindata'], $search, false, false);
if ($res !== false) {
foreach ($res as $item) {
$ids[] = (int) $item->ticket_id;
}
continue;
}
}
}
}
}
$qry = "SELECT ticket_id FROM #__fss_ticket_field WHERE field_id = '" . FSSJ3Helper::getEscaped($db, $fieldid) . "' AND value LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%'";
$db->setQuery($qry);
$data = $db->loadObjectList();
foreach ($data as $item) {
$id = (int) $item->ticket_id;
if ($id > 0) {
$ids[] = $id;
}
}
}
//"MATCH (question, answer) AGAINST ('" . $db->escape($search) . "')"
$query .= " AND ( t.id IN (" . implode(", ", $ids) . ") OR MATCH (t.title) AGAINST ('" . $db->escape($search) . "' {$mode}) OR t.reference LIKE '%" . $db->escape($search) . "%' ) ";
}
$order = FSS_Input::getCmd('order');
$order_dir = FSS_Input::getCmd('order_dir', 'asc');
$order_dir_allowed = array('asc', 'desc');
if (!in_array($order_dir, $order_dir_allowed)) {
$order_dir = 'asc';
}
$order_allowed = array('t.title', 'lastupdate', 'status', 'assigned', 'lastupdate', 'u.name');
if (!in_array($order, $order_allowed)) {
$order = '';
}
if ($order != "") {
$query .= " ORDER BY {$order} {$order_dir}";
} else {
$query .= " ORDER BY lastupdate DESC ";
}
$mainframe = JFactory::getApplication();
$limit = $mainframe->getUserStateFromRequest('global.list.limit_ticket', 'limit', FSS_Settings::Get('ticket_per_page'), 'int');
$limitstart = FSS_Input::getInt('limitstart');
$limitstart = $limit != 0 ? floor($limitstart / $limit) * $limit : 0;
$db->setQuery($query);
$db->query();
//echo $query . "<br>";
$count = $db->getNumRows();
$result['pagination'] = new JPaginationJs($count, $limitstart, $limit);
$db->setQuery($query, $limitstart, $limit);
$result['tickets'] = $db->loadObjectList();
foreach ($result['tickets'] as &$ticket) {
$fields = FSSCF::GetCustomFields($ticket->id, $ticket->prod_id, $ticket->ticket_dept_id);
$values = FSSCF::GetTicketValues($ticket->id, $ticket);
$ticket->fields = array();
foreach ($fields as &$field) {
$ticket->fields[$field['id']] = array();
$ticket->fields[$field['id']]['name'] = $field['description'];
$ticket->fields[$field['id']]['value'] = '';
if (isset($values[$field['id']])) {
$ticket->fields[$field['id']]['value'] = $values[$field['id']]['value'];
}
}
}
return $result;
}
function doReply()
{
$this->ticketid = FSS_Input::getInt('ticketid');
$this->ticket = new SupportTicket();
if (!$this->ticket->load($this->ticketid)) {
return JError::raiseWarning(404, JText::_('Ticket not found'));
}
$this->ticket->loadAll();
if (FSS_Settings::get('time_tracking') != "") {
if (FSS_Settings::get('time_tracking_type') == 'se') {
$this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s");
$this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s");
} elseif (FSS_Settings::get('time_tracking_type') == 'tm') {
$this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat());
$this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat());
} else {
$this->taken_hours = 0;
$this->taken_mins = 0;
}
}
if (FSS_Settings::get('time_tracking') == "auto") {
$session = JFactory::getSession();
$taken = $session->get('ticket_' . $this->ticket->id . "_opened");
if (FSS_Settings::get('time_tracking_type') == 'se') {
$document = JFactory::getDocument();
$document->addScript(JURI::root() . 'components/com_fss/assets/js/bootstrap/bootstrap-timepicker.min.js');
$document->addScriptDeclaration("jQuery(document).ready(function () {jQuery('#timetaken_start').timepicker({minuteStep:5, showMeridian: false});jQuery('#timetaken_end').timepicker({minuteStep:5, showMeridian: false});});");
$this->time_start = FSS_Helper::Date($taken, FSS_DATE_CUSTOM, "H:i:s");
} else {
if ($taken > 0) {
$taken = time() - $taken;
}
$this->time_taken = $taken;
$taken = ceil($taken / 60);
$this->taken_hours = floor($taken / 60);
$this->taken_mins = $taken % 60 + 1;
}
}
$this->fields = FSSCF::GetCustomFields($this->ticket->id, $this->ticket->prod_id, $this->ticket->ticket_dept_id, 3);
$this->fieldvalues = FSSCF::GetTicketValues($this->ticket->id, $this->ticket);
$pathway = JFactory::getApplication()->getPathway();
$pathway->addItem(JText::_("SUPPORT"), FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view, false));
$pathway->addItem(JText::_("VIEW_TICKET") . " : " . $this->ticket->reference . " - " . $this->ticket->title, FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view . "&ticketid=" . $this->ticket->id, false));
$this->reply_type = FSS_Input::getCmd('type', 'reply');
if ($this->reply_type == "") {
$this->reply_type = "reply";
}
switch ($this->reply_type) {
case 'reply':
$this->reply_title = "REPLY_TO_SUPORT_TICKET";
$this->reply_button = "POST_REPLY";
$pathway->addItem(JText::_("POST_REPLY"));
break;
case 'private':
$this->reply_title = "ADD_HANDLER_COMMENT_TO_TICKET";
$this->reply_button = "POST_COMMENT";
$pathway->addItem(JText::_("ADD_COMMENT"));
break;
case 'user':
$this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_USER";
$this->reply_button = "FORWARD_TICKET";
if ($this->ticket->user_id > 0) {
$user = JFactory::getUser($this->ticket->user_id);
} else {
$user = new stdClass();
$user->username = $this->ticket->email;
$user->name = $this->ticket->unregname;
}
$this->user = $user;
$pathway->addItem(JText::_("FORWARD_TO_USER"));
break;
case 'product':
$this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_DEPARTMENT";
$this->reply_button = "FORWARD_TICKET";
$this->handlers = SupportUsers::getHandlers(false, true);
$pathway->addItem(JText::_("FORWARD_TO_DEPARTMENT"));
break;
case 'handler':
$this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_HANDLER";
$this->reply_button = "FORWARD_TICKET";
$this->handlers = SupportUsers::getHandlers(false, true);
$pathway->addItem(JText::_("FORWARD_TO_HANDLER"));
break;
}
$this->draft = FSS_Input::getInt('draft');
$this->user_message = $this->loadDraft($this->draft);
$this->support_assign_reply = FSS_Settings::get('support_assign_reply');
FSS_Helper::IncludeModal();
FSS_Helper::AddSCEditor();
parent::_display();
}
function saveTicket()
{
$name = "";
$db = JFactory::getDBO();
$ok = true;
$this->errors['subject'] = '';
$this->errors['body'] = '';
$this->errors['cat'] = '';
if (FSS_Settings::get('support_subject_message_hide') == "subject") {
$ticket->subject = substr(strip_tags($ticket->body), 0, 40);
} else {
if ($ticket->subject == "") {
$this->errors['subject'] = JText::_("YOU_MUST_ENTER_A_SUBJECT_FOR_YOUR_SUPPORT_TICKET");
$ok = false;
}
}
if (FSS_Settings::get('support_altcat')) {
$cats = $this->get('Cats');
if (count($cats) > 0 && $catid == 0) {
$this->errors['cat'] = JText::_("YOU_MUST_SELECT_A_CATEGORY");
$ok = false;
}
}
if ($body == "" && FSS_Settings::get('support_subject_message_hide') != "message") {
$this->errors['body'] = JText::_("YOU_MUST_ENTER_A_MESSAGE_FOR_YOUR_SUPPORT_TICKET");
$ok = false;
}
$fields = FSSCF::GetCustomFields(0, $prodid, $deptid);
if (!FSSCF::ValidateFields($fields, $this->errors)) {
$ok = false;
}
$email = "";
$password = "";
$now = FSS_Helper::CurDate();
if ($ok) {
/*$admin_id = FSS_Ticket_Helper::AssignHandler($prodid, $deptid, $catid);
$now = FSS_Helper::CurDate();
$def_open = FSS_Ticket_Helper::GetStatusID('def_open');
$qry = "INSERT INTO #__fss_ticket_ticket (reference, ticket_status_id, ticket_pri_id, ticket_cat_id, ticket_dept_id, prod_id, title, opened, lastupdate, user_id, admin_id, email, password, unregname, lang) VALUES ";
$qry .= "('', $def_open, '".FSSJ3Helper::getEscaped($db, $priid)."', '".FSSJ3Helper::getEscaped($db, $catid)."', '".FSSJ3Helper::getEscaped($db, $deptid)."', '".FSSJ3Helper::getEscaped($db, $prodid)."', '".FSSJ3Helper::getEscaped($db, $subject)."', '{$now}', '{$now}', '".FSSJ3Helper::getEscaped($db, $userid)."', '".FSSJ3Helper::getEscaped($db, $admin_id)."', '{$email}', '".FSSJ3Helper::getEscaped($db, $password)."', '{$name}', '".JFactory::getLanguage()->getTag()."')";
$db->setQuery($qry);$db->Query();
$this->ticketid = $db->insertid();
$ref = FSS_Ticket_Helper::createRef($this->ticketid);
$qry = "UPDATE #__fss_ticket_ticket SET reference = '".FSSJ3Helper::getEscaped($db, $ref)."' WHERE id = '" . FSSJ3Helper::getEscaped($db, $this->ticketid) . "'";
$db->setQuery($qry);$db->Query();
$qry = "INSERT INTO #__fss_ticket_messages (ticket_ticket_id, subject, body, user_id, posted) VALUES ('";
$qry .= FSSJ3Helper::getEscaped($db, $this->ticketid) . "','".FSSJ3Helper::getEscaped($db, $subject)."','".FSSJ3Helper::getEscaped($db, $body)."','".FSSJ3Helper::getEscaped($db, $userid)."','{$now}')";
$db->setQuery($qry);$db->Query();
$messageid = $db->insertid();
FSSCF::StoreFields($fields,$this->ticketid);
$files = array();
// save any uploaded file
for ($i = 1; $i < 10; $i++)
{
$file = JRequest::getVar('filedata_' . $i, '', 'FILES', 'array');
if (array_key_exists('error',$file) && $file['error'] == 0 && $file['name'] != '')
{
$destpath = JPATH_COMPONENT_SITE.DS.'files'.DS.'support'.DS;
$destname = md5(mt_rand(0,999999).'-'.$file['name']);
while (JFile::exists($destpath . $destname))
{
$destname = md5(mt_rand(0,999999).'-'.$file['name']);
}
if (JFile::upload($file['tmp_name'], $destpath . $destname))
{
$qry = "INSERT INTO #__fss_ticket_attach (ticket_ticket_id, filename, diskfile, size, user_id, added, message_id) VALUES ('";
$qry .= FSSJ3Helper::getEscaped($db, $this->ticketid) . "',";
$qry .= "'" . FSSJ3Helper::getEscaped($db, $file['name']) . "',";
$qry .= "'" . FSSJ3Helper::getEscaped($db, $destname) . "',";
$qry .= "'" . $file['size'] . "',";
$qry .= "'" . FSSJ3Helper::getEscaped($db, $userid) . "',";
$qry .= "'{$now}', $messageid )";
$file_obj = new stdClass();
$file_obj->filename = $file['name'];
$file_obj->diskfile = $destname;
$file_obj->size = $file['size'];
$files[] = $file_obj;
$db->setQuery($qry);$db->Query();
} else {
// ERROR : File cannot be uploaded! try permissions
}
}
}
$t = new SupportTicket();
$t->load($this->ticketid, true);
$subject = JRequest::getVar('subject','','','string');
$body = JRequest::getVar('body','','','string', JREQUEST_ALLOWRAW);
$action_name = "User_Open";
$action_params = array('subject' => $subject, 'user_message' => $body, 'files' => $files);
SupportActions::DoAction($action_name, $t, $action_params);*/
}
$this->errors = $errors;
$this->ticket = $ticket;
return $ok;
}
