function SaveField() { if (!$this->ValidateUser()) { return $this->noPermission(); } $ticketid = FSS_Input::getInt('ticketid'); $savefield = FSS_Input::getInt('savefield'); $model = $this->getModel(); $ticket = $model->getTicket($ticketid); $user = JFactory::getUser(); $userid = $user->get('id'); $uids = $model->getUIDS($userid); //print_r($uids); if (!array_key_exists($ticket['user_id'], $uids)) { $this->ticket = $ticket; $this->getCCInfo(); // doesnt have permission to view, check cc list if (!array_key_exists("cc", $ticket)) { return $this->noPermission(); } $found = false; foreach ($ticket['cc'] as &$user) { if ($user['id'] == $userid) { $found = true; } } if (!$found) { return $this->noPermission(); } } $this->GetTicketPerms($ticket); if (!$ticket['can_edit']) { return $this->noPermission(); } $this->fields = FSSCF::GetCustomFields($ticketid, $ticket['prod_id'], $ticket['ticket_dept_id']); list($old, $new) = FSSCF::StoreField($savefield, $ticketid, $ticket); if ($old != $new) { $field = FSSCF::GetField($savefield); if ($this->CanEditField($field)) { if ($field->type == 'checkbox') { if ($old == "") { $old = "No"; } if ($old == "on") { $old = "Yes"; } if ($new == "") { $new = "No"; } if ($new == "on") { $new = "Yes"; } } $this->AddTicketAuditNote($ticketid, "Custom field '" . $field->description . "' changed from '" . $old . "' to '" . $new . "'"); } } //FSSCF::StoreFields($this->fields, $ticketid); // forward with what= /*$mainframe = JFactory::getApplication(); $link = FSSRoute::_('&what=new_status=new_pri=',false); $mainframe->redirect($link); */ echo "<script>parent.window.location.reload();</script>"; exit; return true; }
function updateCustomField($fieldid, $value, $max_permission = 3) { // TODO: Dont like how this works, needs the field data to be stored in the class object! if (empty($this->fields)) { $this->fields = FSSCF::GetCustomFields($this->id, $this->prod_id, $this->ticket_dept_id, $max_permission); } list($old, $new) = FSSCF::StoreField($fieldid, $this->id, $this, $value); if ($old != $new) { $field = FSSCF::GetField($fieldid); if ($field->type == 'checkbox') { if ($old == "") { $old = "No"; } if ($old == "on") { $old = "Yes"; } if ($new == "") { $new = "No"; } if ($new == "on") { $new = "Yes"; } } $this->addAuditNote("Custom field '" . $field->description . "' changed from '" . $old . "' to '" . $new . "'"); $this->updateLastUpdated(); SupportActions::DoAction_Ticket("updateCustomField", $this, array('field_id' => $fieldid, 'old' => $old, 'new' => $new)); } }
function &getTickets() { $db = JFactory::getDBO(); $user = JFactory::getUser(); $userid = $user->get('id'); $uidlist = $this->getUIDS($userid); $tidlist = $this->getTIDS($userid); $query = "SELECT t.*, s.title as status, s.color, u.name, au.name as assigned, u.email as useremail, u.username as username, au.email as handleremail, au.username as handlerusername, "; $query .= " dept.title as department, cat.title as category, prod.title as product, pri.title as priority, pri.color as pricolor, "; $query .= " grp.groupname as groupname, grp.id as group_id "; $query .= " , pri.translation as ptl, dept.translation as dtr, s.translation as str, cat.translation as ctr, prod.translation as prtr"; $query .= " FROM #__fss_ticket_ticket as t "; $query .= " LEFT JOIN #__fss_ticket_status as s ON t.ticket_status_id = s.id "; $query .= " LEFT JOIN #__users as u ON t.user_id = u.id "; $query .= " LEFT JOIN #__users as au ON t.admin_id = au.id "; $query .= " LEFT JOIN #__fss_ticket_dept as dept ON t.ticket_dept_id = dept.id "; $query .= " LEFT JOIN #__fss_ticket_cat as cat ON t.ticket_cat_id = cat.id "; $query .= " LEFT JOIN #__fss_prod as prod ON t.prod_id = prod.id "; $query .= " LEFT JOIN #__fss_ticket_pri as pri ON t.ticket_pri_id = pri.id "; $query .= " LEFT JOIN (SELECT group_id, user_id FROM #__fss_ticket_group_members GROUP BY user_id) as mem ON t.user_id = mem.user_id "; $query .= " LEFT JOIN #__fss_ticket_group as grp ON grp.id = mem.group_id "; // add product, department and category $query .= " WHERE ( t.user_id IN (" . implode(", ", $uidlist) . ") OR t.id IN (" . implode(", ", $tidlist) . ") ) "; $query .= " AND " . SupportSource::user_list_sql(); $tickets = FSS_Input::getCmd('tickets', 'open'); if (FSS_Settings::get('support_simple_userlist_tabs')) { $tickets = "all"; } if (FSS_Input::getCmd('search_all')) { $tickets = ""; } if ($tickets == 'open') { $allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed", true); // tickets that arent closed $query .= " AND ticket_status_id IN ( " . implode(", ", $allopen) . ") "; } if ($tickets == 'closed') { $allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed"); // remove the archived tickets from the list to deal with $def_archive = FSS_Ticket_Helper::GetStatusID('def_archive'); foreach ($allopen as $offset => $value) { if ($value == $def_archive) { unset($allopen[$offset]); } } // tickets that are closed $query .= " AND ticket_status_id IN ( " . implode(", ", $allopen) . ") "; } else { if ($tickets > 0) { $statuss = SupportHelper::getStatuss(false); $status_list = array(); $status_list[] = (int) $tickets; foreach ($statuss as $status) { if ($status->combine_with == (int) $tickets) { $status_list[] = $status->id; } } $query .= " AND ticket_status_id IN (" . implode(", ", $status_list) . ")"; } } $search = FSS_Input::getString('search'); if ($search != "") { FSS_Helper::AllowCache(); // We have the nearly full query here, so use it to get a list of ticket ids $db->setQuery($query); $recs = $db->loadObjectList(); $ids = array(); $ids[] = 0; foreach ($recs as $rec) { $ids[] = $rec->id; } $mode = ""; if (FSS_Helper::contains($search, array('*', '+', '-', '<', '>', '(', ')', '~', '"'))) { $mode = "IN BOOLEAN MODE"; } $msgsrch = "SELECT ticket_ticket_id FROM #__fss_ticket_messages WHERE ticket_ticket_id IN (" . implode(", ", $ids) . ") AND admin < 3 AND "; $msgsrch .= " MATCH (body) AGAINST ('" . $db->escape($search) . "' {$mode}) "; $db->setQuery($msgsrch); $results = $db->loadObjectList(); $ids = array(); $ids[] = 0; foreach ($results as $rec) { $ids[] = $rec->ticket_ticket_id; } // search custom fields that are set to be searched $fields = FSSCF::GetAllCustomFields(true); foreach ($fields as $field) { if (!$field["basicsearch"]) { continue; } if ($field['permissions'] > 1 && $field['permissions'] < 5) { continue; } $fieldid = $field['id']; if ($field['type'] == "checkbox") { if ($search == "1") { $search = "on"; } else { $search = ""; } } if ($field['peruser']) { continue; } if ($field['type'] == "plugin") { // try to do a plugin based search $data = array(); foreach ($field['values'] as $item) { list($key, $value) = explode("=", $item, 2); $data[$key] = $value; } if (array_key_exists("plugin", $data)) { $plugins = FSSCF::get_plugins(); if (array_key_exists($data['plugin'], $plugins)) { $po = $plugins[$data['plugin']]; if (method_exists($po, "Search")) { $res = $po->Search($data['plugindata'], $search, false, false); if ($res !== false) { foreach ($res as $item) { $ids[] = (int) $item->ticket_id; } continue; } } } } } $qry = "SELECT ticket_id FROM #__fss_ticket_field WHERE field_id = '" . FSSJ3Helper::getEscaped($db, $fieldid) . "' AND value LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%'"; $db->setQuery($qry); $data = $db->loadObjectList(); foreach ($data as $item) { $id = (int) $item->ticket_id; if ($id > 0) { $ids[] = $id; } } } //"MATCH (question, answer) AGAINST ('" . $db->escape($search) . "')" $query .= " AND ( t.id IN (" . implode(", ", $ids) . ") OR MATCH (t.title) AGAINST ('" . $db->escape($search) . "' {$mode}) OR t.reference LIKE '%" . $db->escape($search) . "%' ) "; } $order = FSS_Input::getCmd('order'); $order_dir = FSS_Input::getCmd('order_dir', 'asc'); $order_dir_allowed = array('asc', 'desc'); if (!in_array($order_dir, $order_dir_allowed)) { $order_dir = 'asc'; } $order_allowed = array('t.title', 'lastupdate', 'status', 'assigned', 'lastupdate', 'u.name'); if (!in_array($order, $order_allowed)) { $order = ''; } if ($order != "") { $query .= " ORDER BY {$order} {$order_dir}"; } else { $query .= " ORDER BY lastupdate DESC "; } $mainframe = JFactory::getApplication(); $limit = $mainframe->getUserStateFromRequest('global.list.limit_ticket', 'limit', FSS_Settings::Get('ticket_per_page'), 'int'); $limitstart = FSS_Input::getInt('limitstart'); $limitstart = $limit != 0 ? floor($limitstart / $limit) * $limit : 0; $db->setQuery($query); $db->query(); //echo $query . "<br>"; $count = $db->getNumRows(); $result['pagination'] = new JPaginationJs($count, $limitstart, $limit); $db->setQuery($query, $limitstart, $limit); $result['tickets'] = $db->loadObjectList(); foreach ($result['tickets'] as &$ticket) { $fields = FSSCF::GetCustomFields($ticket->id, $ticket->prod_id, $ticket->ticket_dept_id); $values = FSSCF::GetTicketValues($ticket->id, $ticket); $ticket->fields = array(); foreach ($fields as &$field) { $ticket->fields[$field['id']] = array(); $ticket->fields[$field['id']]['name'] = $field['description']; $ticket->fields[$field['id']]['value'] = ''; if (isset($values[$field['id']])) { $ticket->fields[$field['id']]['value'] = $values[$field['id']]['value']; } } } return $result; }
function doReply() { $this->ticketid = FSS_Input::getInt('ticketid'); $this->ticket = new SupportTicket(); if (!$this->ticket->load($this->ticketid)) { return JError::raiseWarning(404, JText::_('Ticket not found')); } $this->ticket->loadAll(); if (FSS_Settings::get('time_tracking') != "") { if (FSS_Settings::get('time_tracking_type') == 'se') { $this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s"); $this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s"); } elseif (FSS_Settings::get('time_tracking_type') == 'tm') { $this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat()); $this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat()); } else { $this->taken_hours = 0; $this->taken_mins = 0; } } if (FSS_Settings::get('time_tracking') == "auto") { $session = JFactory::getSession(); $taken = $session->get('ticket_' . $this->ticket->id . "_opened"); if (FSS_Settings::get('time_tracking_type') == 'se') { $document = JFactory::getDocument(); $document->addScript(JURI::root() . 'components/com_fss/assets/js/bootstrap/bootstrap-timepicker.min.js'); $document->addScriptDeclaration("jQuery(document).ready(function () {jQuery('#timetaken_start').timepicker({minuteStep:5, showMeridian: false});jQuery('#timetaken_end').timepicker({minuteStep:5, showMeridian: false});});"); $this->time_start = FSS_Helper::Date($taken, FSS_DATE_CUSTOM, "H:i:s"); } else { if ($taken > 0) { $taken = time() - $taken; } $this->time_taken = $taken; $taken = ceil($taken / 60); $this->taken_hours = floor($taken / 60); $this->taken_mins = $taken % 60 + 1; } } $this->fields = FSSCF::GetCustomFields($this->ticket->id, $this->ticket->prod_id, $this->ticket->ticket_dept_id, 3); $this->fieldvalues = FSSCF::GetTicketValues($this->ticket->id, $this->ticket); $pathway = JFactory::getApplication()->getPathway(); $pathway->addItem(JText::_("SUPPORT"), FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view, false)); $pathway->addItem(JText::_("VIEW_TICKET") . " : " . $this->ticket->reference . " - " . $this->ticket->title, FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view . "&ticketid=" . $this->ticket->id, false)); $this->reply_type = FSS_Input::getCmd('type', 'reply'); if ($this->reply_type == "") { $this->reply_type = "reply"; } switch ($this->reply_type) { case 'reply': $this->reply_title = "REPLY_TO_SUPORT_TICKET"; $this->reply_button = "POST_REPLY"; $pathway->addItem(JText::_("POST_REPLY")); break; case 'private': $this->reply_title = "ADD_HANDLER_COMMENT_TO_TICKET"; $this->reply_button = "POST_COMMENT"; $pathway->addItem(JText::_("ADD_COMMENT")); break; case 'user': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_USER"; $this->reply_button = "FORWARD_TICKET"; if ($this->ticket->user_id > 0) { $user = JFactory::getUser($this->ticket->user_id); } else { $user = new stdClass(); $user->username = $this->ticket->email; $user->name = $this->ticket->unregname; } $this->user = $user; $pathway->addItem(JText::_("FORWARD_TO_USER")); break; case 'product': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_DEPARTMENT"; $this->reply_button = "FORWARD_TICKET"; $this->handlers = SupportUsers::getHandlers(false, true); $pathway->addItem(JText::_("FORWARD_TO_DEPARTMENT")); break; case 'handler': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_HANDLER"; $this->reply_button = "FORWARD_TICKET"; $this->handlers = SupportUsers::getHandlers(false, true); $pathway->addItem(JText::_("FORWARD_TO_HANDLER")); break; } $this->draft = FSS_Input::getInt('draft'); $this->user_message = $this->loadDraft($this->draft); $this->support_assign_reply = FSS_Settings::get('support_assign_reply'); FSS_Helper::IncludeModal(); FSS_Helper::AddSCEditor(); parent::_display(); }
function saveTicket() { $name = ""; $db = JFactory::getDBO(); $ok = true; $this->errors['subject'] = ''; $this->errors['body'] = ''; $this->errors['cat'] = ''; if (FSS_Settings::get('support_subject_message_hide') == "subject") { $ticket->subject = substr(strip_tags($ticket->body), 0, 40); } else { if ($ticket->subject == "") { $this->errors['subject'] = JText::_("YOU_MUST_ENTER_A_SUBJECT_FOR_YOUR_SUPPORT_TICKET"); $ok = false; } } if (FSS_Settings::get('support_altcat')) { $cats = $this->get('Cats'); if (count($cats) > 0 && $catid == 0) { $this->errors['cat'] = JText::_("YOU_MUST_SELECT_A_CATEGORY"); $ok = false; } } if ($body == "" && FSS_Settings::get('support_subject_message_hide') != "message") { $this->errors['body'] = JText::_("YOU_MUST_ENTER_A_MESSAGE_FOR_YOUR_SUPPORT_TICKET"); $ok = false; } $fields = FSSCF::GetCustomFields(0, $prodid, $deptid); if (!FSSCF::ValidateFields($fields, $this->errors)) { $ok = false; } $email = ""; $password = ""; $now = FSS_Helper::CurDate(); if ($ok) { /*$admin_id = FSS_Ticket_Helper::AssignHandler($prodid, $deptid, $catid); $now = FSS_Helper::CurDate(); $def_open = FSS_Ticket_Helper::GetStatusID('def_open'); $qry = "INSERT INTO #__fss_ticket_ticket (reference, ticket_status_id, ticket_pri_id, ticket_cat_id, ticket_dept_id, prod_id, title, opened, lastupdate, user_id, admin_id, email, password, unregname, lang) VALUES "; $qry .= "('', $def_open, '".FSSJ3Helper::getEscaped($db, $priid)."', '".FSSJ3Helper::getEscaped($db, $catid)."', '".FSSJ3Helper::getEscaped($db, $deptid)."', '".FSSJ3Helper::getEscaped($db, $prodid)."', '".FSSJ3Helper::getEscaped($db, $subject)."', '{$now}', '{$now}', '".FSSJ3Helper::getEscaped($db, $userid)."', '".FSSJ3Helper::getEscaped($db, $admin_id)."', '{$email}', '".FSSJ3Helper::getEscaped($db, $password)."', '{$name}', '".JFactory::getLanguage()->getTag()."')"; $db->setQuery($qry);$db->Query(); $this->ticketid = $db->insertid(); $ref = FSS_Ticket_Helper::createRef($this->ticketid); $qry = "UPDATE #__fss_ticket_ticket SET reference = '".FSSJ3Helper::getEscaped($db, $ref)."' WHERE id = '" . FSSJ3Helper::getEscaped($db, $this->ticketid) . "'"; $db->setQuery($qry);$db->Query(); $qry = "INSERT INTO #__fss_ticket_messages (ticket_ticket_id, subject, body, user_id, posted) VALUES ('"; $qry .= FSSJ3Helper::getEscaped($db, $this->ticketid) . "','".FSSJ3Helper::getEscaped($db, $subject)."','".FSSJ3Helper::getEscaped($db, $body)."','".FSSJ3Helper::getEscaped($db, $userid)."','{$now}')"; $db->setQuery($qry);$db->Query(); $messageid = $db->insertid(); FSSCF::StoreFields($fields,$this->ticketid); $files = array(); // save any uploaded file for ($i = 1; $i < 10; $i++) { $file = JRequest::getVar('filedata_' . $i, '', 'FILES', 'array'); if (array_key_exists('error',$file) && $file['error'] == 0 && $file['name'] != '') { $destpath = JPATH_COMPONENT_SITE.DS.'files'.DS.'support'.DS; $destname = md5(mt_rand(0,999999).'-'.$file['name']); while (JFile::exists($destpath . $destname)) { $destname = md5(mt_rand(0,999999).'-'.$file['name']); } if (JFile::upload($file['tmp_name'], $destpath . $destname)) { $qry = "INSERT INTO #__fss_ticket_attach (ticket_ticket_id, filename, diskfile, size, user_id, added, message_id) VALUES ('"; $qry .= FSSJ3Helper::getEscaped($db, $this->ticketid) . "',"; $qry .= "'" . FSSJ3Helper::getEscaped($db, $file['name']) . "',"; $qry .= "'" . FSSJ3Helper::getEscaped($db, $destname) . "',"; $qry .= "'" . $file['size'] . "',"; $qry .= "'" . FSSJ3Helper::getEscaped($db, $userid) . "',"; $qry .= "'{$now}', $messageid )"; $file_obj = new stdClass(); $file_obj->filename = $file['name']; $file_obj->diskfile = $destname; $file_obj->size = $file['size']; $files[] = $file_obj; $db->setQuery($qry);$db->Query(); } else { // ERROR : File cannot be uploaded! try permissions } } } $t = new SupportTicket(); $t->load($this->ticketid, true); $subject = JRequest::getVar('subject','','','string'); $body = JRequest::getVar('body','','','string', JREQUEST_ALLOWRAW); $action_name = "User_Open"; $action_params = array('subject' => $subject, 'user_message' => $body, 'files' => $files); SupportActions::DoAction($action_name, $t, $action_params);*/ } $this->errors = $errors; $this->ticket = $ticket; return $ok; }