/**
* Display tickets for an item
*
* Will also display tickets of linked items
*
* @param $item CommonDBTM object
*
* @return nothing (display a table)
**/
static function showListForItem(CommonDBTM $item)
{
global $DB, $CFG_GLPI;
if (!Session::haveRightsOr(self::$rightname, array(self::READALL, self::READMY, self::READASSIGN, CREATE))) {
return false;
}
if ($item->isNewID($item->getID())) {
return false;
}
$restrict = '';
$order = '';
$options['reset'] = 'reset';
switch ($item->getType()) {
case 'User':
$restrict = "(`glpi_tickets_users`.`users_id` = '" . $item->getID() . "' " . " AND `glpi_tickets_users`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
$options['reset'] = 'reset';
$options['criteria'][0]['field'] = 4;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $item->getID();
$options['criteria'][0]['link'] = 'AND';
break;
case 'SLT':
$restrict = "`slts_tto_id` = '" . $item->getID() . "'\n OR `slts_ttr_id` = '" . $item->getID() . "'";
$order = '`glpi_tickets`.`due_date` DESC';
$options['criteria'][0]['field'] = 30;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $item->getID();
$options['criteria'][0]['link'] = 'AND';
break;
case 'Supplier':
$restrict = "(`glpi_suppliers_tickets`.`suppliers_id` = '" . $item->getID() . "' " . " AND `glpi_suppliers_tickets`.`type` = " . CommonITILActor::ASSIGN . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
$options['criteria'][0]['field'] = 6;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $item->getID();
$options['criteria'][0]['link'] = 'AND';
break;
case 'Group':
// Mini search engine
if ($item->haveChildren()) {
$tree = Session::getSavedOption(__CLASS__, 'tree', 0);
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'><th>" . __('Last tickets') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
echo __('Child groups') . " ";
Dropdown::showYesNo('tree', $tree, -1, array('on_change' => 'reloadTab("start=0&tree="+this.value)'));
} else {
$tree = 0;
}
echo "</td></tr></table>";
if ($tree) {
$restrict = "IN (" . implode(',', getSonsOf('glpi_groups', $item->getID())) . ")";
} else {
$restrict = "='" . $item->getID() . "'";
}
$restrict = "(`glpi_groups_tickets`.`groups_id` {$restrict}" . " AND `glpi_groups_tickets`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
$options['criteria'][0]['field'] = 71;
$options['criteria'][0]['searchtype'] = $tree ? 'under' : 'equals';
$options['criteria'][0]['value'] = $item->getID();
$options['criteria'][0]['link'] = 'AND';
break;
default:
$restrict = "(`glpi_items_tickets`.`items_id` = '" . $item->getID() . "' " . " AND `glpi_items_tickets`.`itemtype` = '" . $item->getType() . "')";
// you can only see your tickets
if (!Session::haveRight(self::$rightname, self::READALL)) {
$restrict .= " AND (`glpi_tickets`.`users_id_recipient` = '" . Session::getLoginUserID() . "'\n OR (`glpi_tickets_users`.`tickets_id` = '" . $item->getID() . "'\n AND `glpi_tickets_users`.`users_id`\n = '" . Session::getLoginUserID() . "'))";
}
$order = '`glpi_tickets`.`date_mod` DESC';
$options['criteria'][0]['field'] = 12;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'all';
$options['criteria'][0]['link'] = 'AND';
$options['metacriteria'][0]['itemtype'] = $item->getType();
$options['metacriteria'][0]['field'] = Search::getOptionNumber($item->getType(), 'id');
$options['metacriteria'][0]['searchtype'] = 'equals';
$options['metacriteria'][0]['value'] = $item->getID();
$options['metacriteria'][0]['link'] = 'AND';
break;
}
$query = "SELECT " . self::getCommonSelect() . "\n FROM `glpi_tickets` " . self::getCommonLeftJoin() . "\n WHERE {$restrict} " . getEntitiesRestrictRequest("AND", "glpi_tickets") . "\n ORDER BY {$order}\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
$colspan = 11;
if (count($_SESSION["glpiactiveentities"]) > 1) {
$colspan++;
}
// Ticket for the item
echo "<div class='firstbloc'>";
// Link to open a new ticket
if ($item->getID() && Ticket::isPossibleToAssignType($item->getType()) && self::canCreate()) {
Html::showSimpleForm($CFG_GLPI["root_doc"] . "/front/ticket.form.php", '_add_fromitem', __('New ticket for this item...'), array('itemtype' => $item->getType(), 'items_id' => $item->getID()));
}
echo "</div><div>";
if ($number > 0) {
echo "<table class='tab_cadre_fixehov'>";
if (Session::haveRight(self::$rightname, self::READALL)) {
Session::initNavigateListItems('Ticket', sprintf(__('%1$s = %2$s'), $item->getTypeName(1), $item->getName()));
echo "<tr class='noHover'><th colspan='{$colspan}'>";
$title = sprintf(_n('Last %d ticket', 'Last %d tickets', $number), $number);
$link = "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "'>" . __('Show all') . "</a>";
$title = printf(__('%1$s (%2$s)'), $title, $link);
echo "</th></tr>";
} else {
echo "<tr><th colspan='{$colspan}'>" . __("You don't have right to see all tickets") . "</th></tr>";
}
} else {
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('No ticket found.') . "</th></tr>";
}
if ($item->getID() && $item->getType() == 'User' && self::canCreate()) {
echo "<tr><td class='tab_bg_2 center b' colspan='{$colspan}'>";
Html::showSimpleForm($CFG_GLPI["root_doc"] . "/front/ticket.form.php", '_add_fromitem', __('New ticket for this item...'), array('_users_id_requester' => $item->getID()));
echo "</td></tr>";
}
// Ticket list
if ($number > 0) {
self::commonListHeader(Search::HTML_OUTPUT);
while ($data = $DB->fetch_assoc($result)) {
Session::addToNavigateListItems('Ticket', $data["id"]);
self::showShort($data["id"]);
}
self::commonListHeader(Search::HTML_OUTPUT);
}
echo "</table></div>";
// Tickets for linked items
$linkeditems = $item->getLinkedItems();
$restrict = array();
if (count($linkeditems)) {
foreach ($linkeditems as $ltype => $tab) {
foreach ($tab as $lID) {
$restrict[] = "(`glpi_items_tickets`.`itemtype` = '{$ltype}' AND `glpi_items_tickets`.`items_id` = '{$lID}')";
}
}
}
if (count($restrict) && Session::haveRight(self::$rightname, self::READALL)) {
$query = "SELECT " . self::getCommonSelect() . "\n FROM `glpi_tickets` " . self::getCommonLeftJoin() . "\n WHERE " . implode(' OR ', $restrict) . getEntitiesRestrictRequest(' AND ', 'glpi_tickets') . "\n ORDER BY `glpi_tickets`.`date_mod` DESC\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
echo "<div class='spaced'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='12'>";
echo _n('Ticket on linked items', 'Tickets on linked items', $number);
echo "</th></tr>";
if ($number > 0) {
self::commonListHeader(Search::HTML_OUTPUT);
while ($data = $DB->fetch_assoc($result)) {
// Session::addToNavigateListItems(TRACKING_TYPE,$data["id"]);
self::showShort($data["id"]);
}
self::commonListHeader(Search::HTML_OUTPUT);
} else {
echo "<tr><th>" . __('No ticket found.') . "</th></tr>";
}
echo "</table></div>";
}
// Subquery for linked item
}
/**
* Display changes for an item
*
* Will also display changes of linked items
*
* @param $item CommonDBTM object
*
* @return nothing (display a table)
**/
static function showListForItem(CommonDBTM $item)
{
global $DB, $CFG_GLPI;
if (!Session::haveRight(self::$rightname, self::READALL)) {
return false;
}
if ($item->isNewID($item->getID())) {
return false;
}
$restrict = '';
$order = '';
$options['reset'] = 'reset';
switch ($item->getType()) {
case 'User':
$restrict = "(`glpi_changes_users`.`users_id` = '" . $item->getID() . "')";
$order = '`glpi_changes`.`date_mod` DESC';
$options['criteria'][0]['field'] = 4;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $item->getID();
$options['criteria'][0]['link'] = 'OR';
$options['criteria'][1]['field'] = 66;
// status
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = $item->getID();
$options['criteria'][1]['link'] = 'OR';
$options['criteria'][5]['field'] = 5;
// status
$options['criteria'][5]['searchtype'] = 'equals';
$options['criteria'][5]['value'] = $item->getID();
$options['criteria'][5]['link'] = 'OR';
break;
case 'Supplier':
$restrict = "(`glpi_changes_suppliers`.`suppliers_id` = '" . $item->getID() . "')";
$order = '`glpi_changes`.`date_mod` DESC';
$options['criteria'][0]['field'] = 6;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $item->getID();
$options['criteria'][0]['link'] = 'AND';
break;
case 'Group':
// Mini search engine
if ($item->haveChildren()) {
$tree = Session::getSavedOption(__CLASS__, 'tree', 0);
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'><th>" . __('Last changes') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
_e('Child groups');
Dropdown::showYesNo('tree', $tree, -1, array('on_change' => 'reloadTab("start=0&tree="+this.value)'));
} else {
$tree = 0;
}
echo "</td></tr></table>";
if ($tree) {
$restrict = "IN (" . implode(',', getSonsOf('glpi_groups', $item->getID())) . ")";
} else {
$restrict = "='" . $item->getID() . "'";
}
$restrict = "(`glpi_changes_groups`.`groups_id` {$restrict}\n AND `glpi_changes_groups`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_changes`.`date_mod` DESC';
$options['criteria'][0]['field'] = 71;
$options['criteria'][0]['searchtype'] = $tree ? 'under' : 'equals';
$options['criteria'][0]['value'] = $item->getID();
$options['criteria'][0]['link'] = 'AND';
break;
default:
$restrict = "(`items_id` = '" . $item->getID() . "'\n AND `itemtype` = '" . $item->getType() . "')";
$order = '`glpi_changes`.`date_mod` DESC';
break;
}
$query = "SELECT " . self::getCommonSelect() . "\n FROM `glpi_changes`\n LEFT JOIN `glpi_changes_items`\n ON (`glpi_changes`.`id` = `glpi_changes_items`.`changes_id`) " . self::getCommonLeftJoin() . "\n WHERE {$restrict} " . getEntitiesRestrictRequest("AND", "glpi_changes") . "\n ORDER BY {$order}\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
// Ticket for the item
echo "<div class='firstbloc'><table class='tab_cadre_fixe'>";
$colspan = 11;
if (count($_SESSION["glpiactiveentities"]) > 1) {
$colspan++;
}
if ($number > 0) {
Session::initNavigateListItems('Change', sprintf(__('%1$s = %2$s'), $item->getTypeName(1), $item->getName()));
echo "<tr><th colspan='{$colspan}'>";
//TRANS : %d is the number of problems
echo sprintf(_n('Last %d change', 'Last %d changes', $number), $number);
// echo "<span class='small_space'><a href='".$CFG_GLPI["root_doc"]."/front/ticket.php?".
// Toolbox::append_params($options,'&')."'>".__('Show all')."</a></span>";
echo "</th></tr>";
} else {
echo "<tr><th>" . __('No change found.') . "</th></tr>";
}
// Ticket list
if ($number > 0) {
self::commonListHeader(Search::HTML_OUTPUT);
while ($data = $DB->fetch_assoc($result)) {
Session::addToNavigateListItems('Problem', $data["id"]);
self::showShort($data["id"]);
}
self::commonListHeader(Search::HTML_OUTPUT);
}
echo "</table></div>";
// Tickets for linked items
$linkeditems = $item->getLinkedItems();
$restrict = array();
if (count($linkeditems)) {
foreach ($linkeditems as $ltype => $tab) {
foreach ($tab as $lID) {
$restrict[] = "(`itemtype` = '{$ltype}' AND `items_id` = '{$lID}')";
}
}
}
if (count($restrict)) {
$query = "SELECT " . self::getCommonSelect() . "\n FROM `glpi_changes`\n LEFT JOIN `glpi_changes_items`\n ON (`glpi_changes`.`id` = `glpi_changes_items`.`changes_id`) " . self::getCommonLeftJoin() . "\n WHERE " . implode(' OR ', $restrict) . getEntitiesRestrictRequest(' AND ', 'glpi_changes') . "\n ORDER BY `glpi_changes`.`date_mod` DESC\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
echo "<div class='spaced'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='{$colspan}'>";
_e('Changes on linked items');
echo "</th></tr>";
if ($number > 0) {
self::commonListHeader(Search::HTML_OUTPUT);
while ($data = $DB->fetch_assoc($result)) {
// Session::addToNavigateListItems(TRACKING_TYPE,$data["id"]);
self::showShort($data["id"]);
}
self::commonListHeader(Search::HTML_OUTPUT);
} else {
echo "<tr><th>" . __('No change found.') . "</th></tr>";
}
echo "</table></div>";
}
// Subquery for linked item
}
/**
* @see CommonDBTM::processMassiveActionsForOneItemtype()
**/
static function processMassiveActionsForOneItemtype(MassiveAction $ma, CommonDBTM $item, array $ids)
{
global $CFG_GLPI;
$action = $ma->getAction();
switch ($action) {
case 'delete':
foreach ($ids as $id) {
if ($item->can($id, DELETE)) {
if ($item->delete(array("id" => $id))) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
break;
case 'restore':
foreach ($ids as $id) {
if ($item->can($id, PURGE)) {
if ($item->restore(array("id" => $id))) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
break;
case 'purge_item_but_devices':
case 'purge_but_item_linked':
case 'purge':
foreach ($ids as $id) {
if ($item->can($id, PURGE)) {
$force = 1;
// Only mark deletion for
if ($item->maybeDeleted() && $item->useDeletedToLockIfDynamic() && $item->isDynamic()) {
$force = 0;
}
$delete_array = array('id' => $id);
if ($action == 'purge_item_but_devices') {
$delete_array['keep_devices'] = true;
}
if ($item instanceof CommonDropdown) {
if ($item->haveChildren()) {
if ($action != 'purge_but_item_linked') {
$force = 0;
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage(__("You can't delete that item by massive actions, because it has sub-items"));
$ma->addMessage(__("but you can do it by the form of the item"));
continue;
}
}
if ($item->isUsed()) {
if ($action != 'purge_but_item_linked') {
$force = 0;
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage(__("You can't delete that item, because it is used for one or more items"));
$ma->addMessage(__("but you can do it by the form of the item"));
continue;
}
}
}
if ($item->delete($delete_array, $force)) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
break;
case 'update':
if (!isset($ma->POST['search_options']) || !isset($ma->POST['search_options'][$item->getType()])) {
return false;
}
$index = $ma->POST['search_options'][$item->getType()];
$searchopt = Search::getCleanedOptions($item->getType(), UPDATE);
$input = $ma->POST;
if (isset($searchopt[$index])) {
/// Infocoms case
if (!isPluginItemType($item->getType()) && Search::isInfocomOption($item->getType(), $index)) {
$ic = new Infocom();
$link_entity_type = -1;
/// Specific entity item
if ($searchopt[$index]["table"] == "glpi_suppliers") {
$ent = new Supplier();
if ($ent->getFromDB($input[$input["field"]])) {
$link_entity_type = $ent->fields["entities_id"];
}
}
foreach ($ids as $key) {
if ($item->getFromDB($key)) {
if ($link_entity_type < 0 || $link_entity_type == $item->getEntityID() || $ent->fields["is_recursive"] && in_array($link_entity_type, getAncestorsOf("glpi_entities", $item->getEntityID()))) {
$input2["items_id"] = $key;
$input2["itemtype"] = $item->getType();
if ($ic->can(-1, CREATE, $input2)) {
// Add infocom if not exists
if (!$ic->getFromDBforDevice($item->getType(), $key)) {
$input2["items_id"] = $key;
$input2["itemtype"] = $item->getType();
unset($ic->fields);
$ic->add($input2);
$ic->getFromDBforDevice($item->getType(), $key);
}
$id = $ic->fields["id"];
unset($ic->fields);
if ($ic->update(array('id' => $id, $input["field"] => $input[$input["field"]]))) {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
} else {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_COMPAT));
}
} else {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_NOT_FOUND));
}
}
} else {
/// Not infocoms
$link_entity_type = array();
/// Specific entity item
$itemtable = getTableForItemType($item->getType());
$itemtype2 = getItemTypeForTable($searchopt[$index]["table"]);
if ($item2 = getItemForItemtype($itemtype2)) {
if ($index != 80 && $searchopt[$index]["table"] != $itemtable && $item2->isEntityAssign() && $item->isEntityAssign()) {
if ($item2->getFromDB($input[$input["field"]])) {
if (isset($item2->fields["entities_id"]) && $item2->fields["entities_id"] >= 0) {
if (isset($item2->fields["is_recursive"]) && $item2->fields["is_recursive"]) {
$link_entity_type = getSonsOf("glpi_entities", $item2->fields["entities_id"]);
} else {
$link_entity_type[] = $item2->fields["entities_id"];
}
}
}
}
}
foreach ($ids as $key) {
if ($item->canEdit($key) && $item->canMassiveAction($action, $input['field'], $input[$input["field"]])) {
if (count($link_entity_type) == 0 || in_array($item->fields["entities_id"], $link_entity_type)) {
if ($item->update(array('id' => $key, $input["field"] => $input[$input["field"]]))) {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_COMPAT));
}
} else {
$ma->itemDone($item->getType(), $key, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
}
}
break;
case 'add_transfer_list':
$itemtype = $item->getType();
if (!isset($_SESSION['glpitransfer_list'])) {
$_SESSION['glpitransfer_list'] = array();
}
if (!isset($_SESSION['glpitransfer_list'][$itemtype])) {
$_SESSION['glpitransfer_list'][$itemtype] = array();
}
foreach ($ids as $id) {
$_SESSION['glpitransfer_list'][$itemtype][$id] = $id;
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
}
$ma->setRedirect($CFG_GLPI['root_doc'] . '/front/transfer.action.php');
break;
}
}
