/**
* Display tickets for an item
*
* Will also display tickets of linked items
*
* @param $item CommonDBTM object
*
* @return nothing (display a table)
**/
static function showListForItem(CommonDBTM $item)
{
global $DB, $CFG_GLPI;
if (!Session::haveRight("show_all_ticket", "1")) {
return false;
}
if ($item->isNewID($item->getID())) {
return false;
}
$restrict = '';
$order = '';
$options['reset'] = 'reset';
switch ($item->getType()) {
case 'User':
$restrict = "(`glpi_tickets_users`.`users_id` = '" . $item->getID() . "' " . " AND `glpi_tickets_users`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
$options['reset'] = 'reset';
$options['field'][0] = 4;
// status
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $item->getID();
$options['link'][0] = 'AND';
break;
case 'SLA':
$restrict = "(`slas_id` = '" . $item->getID() . "')";
$order = '`glpi_tickets`.`due_date` DESC';
$options['field'][0] = 30;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $item->getID();
$options['link'][0] = 'AND';
break;
case 'Supplier':
$restrict = "(`glpi_suppliers_tickets`.`suppliers_id` = '" . $item->getID() . "' " . " AND `glpi_suppliers_tickets`.`type` = " . CommonITILActor::ASSIGN . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
$options['field'][0] = 6;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $item->getID();
$options['link'][0] = 'AND';
break;
case 'Group':
// Mini search engine
if ($item->haveChildren()) {
$tree = Session::getSavedOption(__CLASS__, 'tree', 0);
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'><th>" . __('Last tickets') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
echo __('Child groups') . " ";
Dropdown::showYesNo('tree', $tree, -1, array('on_change' => 'reloadTab("start=0&tree="+this.value)'));
} else {
$tree = 0;
}
echo "</td></tr></table>";
if ($tree) {
$restrict = "IN (" . implode(',', getSonsOf('glpi_groups', $item->getID())) . ")";
} else {
$restrict = "='" . $item->getID() . "'";
}
$restrict = "(`glpi_groups_tickets`.`groups_id` {$restrict}\n AND `glpi_groups_tickets`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
$options['field'][0] = 71;
$options['searchtype'][0] = $tree ? 'under' : 'equals';
$options['contains'][0] = $item->getID();
$options['link'][0] = 'AND';
break;
default:
$restrict = "(`items_id` = '" . $item->getID() . "'\n AND `itemtype` = '" . $item->getType() . "')";
$order = '`glpi_tickets`.`date_mod` DESC';
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $item->getType();
$options['field2'][0] = Search::getOptionNumber($item->getType(), 'id');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $item->getID();
$options['link2'][0] = 'AND';
break;
}
$query = "SELECT " . self::getCommonSelect() . "\n FROM `glpi_tickets` " . self::getCommonLeftJoin() . "\n WHERE {$restrict} " . getEntitiesRestrictRequest("AND", "glpi_tickets") . "\n ORDER BY {$order}\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
// Ticket for the item
echo "<div class='firstbloc'>";
// Link to open a new ticket
if ($item->getID() && Ticket::isPossibleToAssignType($item->getType()) && Session::haveRight('create_ticket', 1)) {
Html::showSimpleForm($CFG_GLPI["root_doc"] . "/front/ticket.form.php", '_add_fromitem', __('New ticket for this item...'), array('itemtype' => $item->getType(), 'items_id' => $item->getID()));
}
echo "<table class='tab_cadre_fixe'>";
if ($number > 0) {
Session::initNavigateListItems('Ticket', sprintf(__('%1$s = %2$s'), $item->getTypeName(1), $item->getName()));
echo "<tr><th colspan='11'>";
$title = sprintf(_n('Last %d ticket', 'Last %d tickets', $number), $number);
$link = "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "'>" . __('Show all') . "</a>";
$title = printf(__('%1$s (%2$s)'), $title, $link);
echo "</th></tr>";
} else {
echo "<tr><th>" . __('No ticket found.') . "</th></tr>";
}
if ($item->getID() && $item->getType() == 'User' && Session::haveRight('create_ticket', 1)) {
echo "<tr><td class='tab_bg_2 center b' colspan='11'>";
Html::showSimpleForm($CFG_GLPI["root_doc"] . "/front/ticket.form.php", '_add_fromitem', __('New ticket for this item...'), array('_users_id_requester' => $item->getID()));
echo "</td></tr>";
}
// Ticket list
if ($number > 0) {
self::commonListHeader(Search::HTML_OUTPUT);
while ($data = $DB->fetch_assoc($result)) {
Session::addToNavigateListItems('Ticket', $data["id"]);
self::showShort($data["id"], 0);
}
}
echo "</table></div>";
// Tickets for linked items
if ($subquery = $item->getSelectLinkedItem()) {
$query = "SELECT " . self::getCommonSelect() . "\n FROM `glpi_tickets` " . self::getCommonLeftJoin() . "\n WHERE (`itemtype`,`items_id`) IN (" . $subquery . ")" . getEntitiesRestrictRequest(' AND ', 'glpi_tickets') . "\n ORDER BY `glpi_tickets`.`date_mod` DESC\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
echo "<div class='spaced'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='11'>";
echo _n('Ticket on linked items', 'Tickets on linked items', $number);
echo "</th></tr>";
if ($number > 0) {
self::commonListHeader(Search::HTML_OUTPUT);
while ($data = $DB->fetch_assoc($result)) {
// Session::addToNavigateListItems(TRACKING_TYPE,$data["id"]);
self::showShort($data["id"], 0);
}
} else {
echo "<tr><th>" . __('No ticket found.') . "</th></tr>";
}
echo "</table></div>";
}
// Subquery for linked item
}
/**
* Display problems for an item
*
* Will also display problems of linked items
*
* @param $item CommonDBTM object
*
* @return nothing (display a table)
**/
static function showListForItem(CommonDBTM $item)
{
global $DB, $CFG_GLPI;
if (!Session::haveRight("show_all_problem", "1")) {
return false;
}
if ($item->isNewID($item->getID())) {
return false;
}
$restrict = '';
$order = '';
$options['reset'] = 'reset';
switch ($item->getType()) {
case 'User':
$restrict = "(`glpi_problems_users`.`users_id` = '" . $item->getID() . "'\n AND `glpi_problems_users`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_problems`.`date_mod` DESC';
$options['reset'] = 'reset';
$options['field'][0] = 4;
// status
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $item->getID();
$options['link'][0] = 'AND';
break;
case 'Supplier':
$restrict = "(`glpi_problems_suppliers`.`suppliers_id` = '" . $item->getID() . "'\n AND `glpi_problems_suppliers`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_problems`.`date_mod` DESC';
$options['field'][0] = 6;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $item->getID();
$options['link'][0] = 'AND';
break;
case 'Group':
// Mini search engine
if ($item->haveChildren()) {
$tree = Session::getSavedOption(__CLASS__, 'tree', 0);
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'><th>" . __('Last problems') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
_e('Child groups');
Dropdown::showYesNo('tree', $tree, -1, array('on_change' => 'reloadTab("start=0&tree="+this.value)'));
} else {
$tree = 0;
}
echo "</td></tr></table>";
if ($tree) {
$restrict = "IN (" . implode(',', getSonsOf('glpi_groups', $item->getID())) . ")";
} else {
$restrict = "='" . $item->getID() . "'";
}
$restrict = "(`glpi_groups_problems`.`groups_id` {$restrict}\n AND `glpi_groups_problems`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_problems`.`date_mod` DESC';
$options['field'][0] = 71;
$options['searchtype'][0] = $tree ? 'under' : 'equals';
$options['contains'][0] = $item->getID();
$options['link'][0] = 'AND';
break;
default:
$restrict = "(`items_id` = '" . $item->getID() . "'\n AND `itemtype` = '" . $item->getType() . "')";
$order = '`glpi_problems`.`date_mod` DESC';
// $options['field'][0] = 12;
// $options['searchtype'][0] = 'equals';
// $options['contains'][0] = 'all';
// $options['link'][0] = 'AND';
//
// $options['itemtype2'][0] = $item->getType();
// $options['field2'][0] = Search::getOptionNumber($item->getType(), 'id');
// $options['searchtype2'][0] = 'equals';
// $options['contains2'][0] = $item->getID();
// $options['link2'][0] = 'AND';
break;
}
$query = "SELECT " . self::getCommonSelect() . "\n FROM `glpi_problems`\n LEFT JOIN `glpi_items_problems`\n ON (`glpi_problems`.`id` = `glpi_items_problems`.`problems_id`) " . self::getCommonLeftJoin() . "\n WHERE {$restrict} " . getEntitiesRestrictRequest("AND", "glpi_problems") . "\n ORDER BY {$order}\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
// Ticket for the item
echo "<div class='firstbloc'><table class='tab_cadre_fixe'>";
if ($number > 0) {
Session::initNavigateListItems('Problem', sprintf(__('%1$s = %2$s'), $item->getTypeName(1), $item->getName()));
if (count($_SESSION["glpiactiveentities"]) > 1) {
echo "<tr><th colspan='9'>";
} else {
echo "<tr><th colspan='8'>";
}
//TRANS : %d is the number of problems
echo sprintf(_n('Last %d problem', 'Last %d problems', $number), $number);
// echo "<span class='small_space'><a href='".$CFG_GLPI["root_doc"]."/front/ticket.php?".
// Toolbox::append_params($options,'&')."'>".__('Show all')."</a></span>";
echo "</th></tr>";
} else {
echo "<tr><th>" . __('No problem found.') . "</th></tr>";
}
// Ticket list
if ($number > 0) {
self::commonListHeader(Search::HTML_OUTPUT);
while ($data = $DB->fetch_assoc($result)) {
Session::addToNavigateListItems('Problem', $data["id"]);
self::showShort($data["id"]);
}
}
echo "</table></div>";
// Tickets for linked items
if ($subquery = $item->getSelectLinkedItem()) {
$query = "SELECT " . self::getCommonSelect() . "\n FROM `glpi_problems`\n LEFT JOIN `glpi_items_problems`\n ON (`glpi_problems`.`id` = `glpi_items_problems`.`problems_id`) " . self::getCommonLeftJoin() . "\n WHERE (`itemtype`,`items_id`) IN (" . $subquery . ")" . getEntitiesRestrictRequest(' AND ', 'glpi_problems') . "\n ORDER BY `glpi_problems`.`date_mod` DESC\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
echo "<div class='spaced'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='8'>";
_e('Problems on linked items');
echo "</th></tr>";
if ($number > 0) {
self::commonListHeader(Search::HTML_OUTPUT);
while ($data = $DB->fetch_assoc($result)) {
// Session::addToNavigateListItems(TRACKING_TYPE,$data["id"]);
self::showShort($data["id"]);
}
} else {
echo "<tr><th>" . __('No problem found.') . "</th></tr>";
}
echo "</table></div>";
}
// Subquery for linked item
}
