function get_tickets_list($user_name, $id)
{
// require_once('modules/Users/User.php');
// $seed_user = new User();
// $user_id = $seed_user->retrieve_user_id($user_name);
$seed_ticket = new HelpDesk();
$output_list = array();
$response = $seed_ticket->get_user_tickets_list($user_name, $id);
$ticketsList = $response['list'];
// create a return array of ticket details.
foreach ($ticketsList as $ticket) {
$output_list[] = array("ticketid" => $ticket[ticketid], "title" => $ticket[title], "firstname" => $ticket[firstname], "lastname" => $ticket[lastname], "parent_id" => $ticket[parent_id], "productid" => $ticket[productid], "productname" => $ticket[productname], "priority" => $ticket[priority], "severity" => $ticket[severity], "status" => $ticket[status], "category" => $ticket[category], "description" => $ticket[description], "solution" => $ticket[solution], "createdtime" => $ticket[createdtime], "modifiedtime" => $ticket[modifiedtime]);
}
//to remove an erroneous compiler warning
$seed_ticket = $seed_ticket;
return $output_list;
}
