if ($action == "NewTicket") {
$myTicketId = $hd->CreateNewTicket();
$saida .= $HelpDeskMessage23;
} else {
$myTicketId = $action;
$saida .= $HelpDeskMessage24;
}
$myMessageId = $hd->AddNewMessage($myTicketId, $msg);
if (count($_FILES) > 0 && $myMessageId) {
$saida .= $hd->AddAttach($_FILES, $myMessageId);
}
}
$saida .= "<p> </p><p><a href='?c=HelpDesk'>{$HelpDeskMessage14}</a></p>";
$my_array['HelpDesk'] = $saida;
} else {
if ($action == "NewTicket") {
$my_array['HelpDesk'] = $hd->NewTicketForm();
} else {
$my_array['HelpDesk'] = $hd->ViewTicket($action);
}
}
} else {
$my_array['HelpDesk'] = $hd->GetTicketsList();
}
$db->Disconnect();
$tpl = new Template();
$tpl->Assign($my_array);
$tpl->Display("Templates/{$MainTemplate}/HelpDesk.tpl.php");
} else {
echo "ERROR: File Templates/{$MainTemplate}/HelpDesk.tpl.php doesnt exists";
}
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Manager/System/Manager.class.php";
$mn = new Manager();
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "System/MuDatabase.class.php";
$db = new MuDatabase();
if ($mn->GetUserLevel($_SESSION['ManagerId'], $db) < $ManagerHelpDeskLevel) {
require $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Manager/Language/{$MainLanguage}/Manager.php";
$db->Disconnect();
exit("{$ManagerMessage01}");
}
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Manager/System/HelpDesk.class.php";
$hd = new HelpDesk($db);
switch ($_GET['action']) {
//Pending tickets
default:
case "waiting":
echo $hd->GetTicketsList(0, $db);
break;
//Waiting user
//Waiting user
case "answered":
echo $hd->GetTicketsList(1, $db);
break;
//Closed Tickets
//Closed Tickets
case "closed":
echo $hd->GetTicketsList(2, $db);
break;
case "viewTicket":
echo $hd->ViewTicket($_GET['id'], $db);
break;
case "answers":
