/** * @param AW_Helpdesk3_Model_Ticket_History $event * * @return string|null */ protected function _getAdditionalTextByEvent(AW_Helpdesk3_Model_Ticket_History $event) { $eventData = $event->getEventData(); $text = null; switch ($event->getEventType()) { case AW_Helpdesk3_Model_Ticket_History_Event_Assignee::TYPE: $agent = Mage::getModel('aw_hdu3/department_agent')->load($eventData['to']); $agentLabel = $agent->getName(); $text = $this->__('Assignee changed to %s', "<b>{$agentLabel}</b>"); break; case AW_Helpdesk3_Model_Ticket_History_Event_Department::TYPE: $department = Mage::getModel('aw_hdu3/department')->load($eventData['to']); $departmentLabel = $department->getTitle(); $text = $this->__('Department changed to %s', "<b>{$departmentLabel}</b>"); break; case AW_Helpdesk3_Model_Ticket_History_Event_Status::TYPE: $status = Mage::getModel('aw_hdu3/ticket_status')->load($eventData['to']); $statusLabel = $status->getTitle(Mage::app()->getStore()->getId()); $text = $this->__('Status changed to %s', "<b>{$statusLabel}</b>"); break; case AW_Helpdesk3_Model_Ticket_History_Event_Priority::TYPE: $priority = Mage::getModel('aw_hdu3/ticket_priority')->load($eventData['to']); $priorityLabel = $priority->getTitle(Mage::app()->getStore()->getId()); $text = $this->__('Priority changed to %s', "<b>{$priorityLabel}</b>"); break; case AW_Helpdesk3_Model_Ticket_History_Event_Escalate::TYPE: $text = $this->__('Ticket has been escalated'); break; } return $text; }
/** * @param string $template * @param AW_Helpdesk3_Model_Ticket_History $history * * @return $this */ protected function _sendNotificationToCustomer($template, $history) { $ticket = $history->getTicket(); $message = $history->getEventData(); $storeId = $ticket->getStoreId(); $storeLocaleCode = Mage::getStoreConfig('general/locale/code', $storeId); Mage::app()->getTranslator()->setLocale($storeLocaleCode); Mage::app()->getTranslator()->init('frontend', true); return $this->_send($template, $ticket->getCustomerEmail(), $ticket->getCustomerName(), $history->getAttachmentCollection()->getItems(), $ticket, array_merge($this->getTicketEmailVariables($ticket), array('message' => isset($message['content']) ? $message['content'] : '', 'external_link_html' => $this->_getCustomerExternalLinkHtml($ticket), 'allow_rate' => (bool) Mage::helper('aw_hdu3/config')->isAllowRate(), 'external_link_rate_1' => $this->_getRateExternalLinkHtml($ticket, 1), 'external_link_rate_2' => $this->_getRateExternalLinkHtml($ticket, 2), 'external_link_rate_3' => $this->_getRateExternalLinkHtml($ticket, 3), 'external_link_rate_4' => $this->_getRateExternalLinkHtml($ticket, 4), 'external_link_rate_5' => $this->_getRateExternalLinkHtml($ticket, 5), 'is_status_changed' => (bool) $ticket->getIsStatusChanged()))); }