/** * @param AW_Helpdesk3_Model_Ticket_History $event * * @return string|null */ protected function _getContentByEvent(AW_Helpdesk3_Model_Ticket_History $event) { $content = null; if ($event->getEventType() == AW_Helpdesk3_Model_Ticket_History_Event_Message::TYPE) { $eventData = $event->getEventData(); $content = $eventData['content']; if (null === $content && $event->getAttachmentCollection()->getSize() > 0) { $content = ''; } if (!$event->getData('initiator_department_agent_id')) { $content = nl2br($this->escapeHtml($content)); } //parse UID to link $url = $this->getUrl('helpdesk/customer/viewTicket', array('id' => '{id}')); $linkTemplate = "<a href='{$url}'>{uid}</a>"; $content = Mage::helper('aw_hdu3/ticket')->replaceUidToLink($content, $linkTemplate, $event->getTicket()->getCustomerEmail()); } return $content; }